Kommunicate Reviews & Product Details

Kommunicate is a no-code, AI-powered customer service automation platform. Kommunicate helps businesses of all sizes automate customer service across websites, mobile apps, WhatsApp, and all major messaging platforms. Trusted by AI-first customer service teams at startups and enterprises alike, Kommunicate is recognized for its ease of use and scalability. Organizations like Rakuten, Crunch, Amgen, and Bridgestone have automated more than 80% of their repetitive customer queries with Kommunicate’s AI agents. These agents are trained on custom data to respond in a human-like way while maintaining the organization’s brand tone, ensuring consistency across web, mobile apps, WhatsApp, and all major messaging platforms.

Seller

Kommunicate

Discussions

Kommunicate Community

Languages Supported

Arabic, German, English, French, Dutch, Portuguese, Russian, Spanish

Product Description

Kommunicate is a modern customer communication software for real-time, proactive and personalised support for growing businesses. Kommunicate is a one-stop solution for all your customer support problems.

Overview by

Manab Boruah

Pricing

Pricing provided by Kommunicate.

Starter

Starting at $40.00

1 User seat Per Month

Professional

Starting at $200.00

-2 Users Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

4.3/5

(6,333)

View All Alternatives

Kommunicate Integrations

(2)

Integration information sourced from real user reviews.

Kommunicate Media

Kommunicate Demo - Build AI Agents for Customer Support

Create AI Agents that automate conversations, resolve FAQs, and hand off complex queries to humans — all within minutes and no coding experience.

Kommunicate Demo - Review Every Conversation with AI Agent

View all conversations between the AI Agent and your customers. Review, iterate, and improve AI Agent accuracy every time.

Kommunicate Demo - Build AI Agents from Scratch or Integrate Existing Bots

Easily connect bots built with OpenAI, Gemini, Anthropic, Dialogflow, Amazon Lex, IBM Watson, or any custom framework.

Kommunicate Demo - Omnichannel Integration for 24/7 Customer Support

Deploy AI Agents across WhatsApp, Facebook Messenger, Telegram, iOS, Android, and web. Connect your ticketing CRM with built-in integrations for seamless handoff.

Kommunicate Demo - Track & Analyze AI and Human Agent Performance

Monitor key metrics like First Response Time, CSAT, Resolution Time, and AI Accuracy to optimize your support efficiency.

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Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/25/2025

"Exactly what we were looking for"

4.5/5

What do you like best about Kommunicate?

Kommunicate is exactly what we had been searching for a long time. It offers a wide range of automations, the pricing is very reasonable for what the software can actually do, and most importantly, it comes with a human fallback option which is extremely valuable. Their support team is always fast, responsive, and willing to help whenever we need assistance. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Sometimes the bot feels a bit buggy and the mobile app is not the most responsive, but hopefully these things will improve with time as the platform evolves. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate helps us handle customer support more efficiently by combining automation with the option to seamlessly transfer conversations to a human when needed. Thanks to this, we save a lot of time, reduce repetitive tasks, and still keep a personal touch in customer interactions. It has made our support process faster, more reliable, and improved overall customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/4/2025

"Supportive Staff and Improved Dashboard Make for a Great Experience"

5/5

What do you like best about Kommunicate?

The Staff are really easy to talk to, and will do their best to help you if you need changes to be made.

The chatbot is quite easy to make once you understand how it works Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

At the beginning, the report dashboard had limited features, but this has now improved Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

We had a few issues, all of which have now been resolved. One of them was related to how we use our chatbot—our approach was something Kommunicate hadn’t encountered before. This required the ability to download larger data sets from the dashboard. Once we explained the situation to their support team, they quickly provided a temporary solution while they worked on redesigning the report to support larger data downloads. We really appreciated their responsiveness and support. Review collected by and hosted on G2.com.

Felipe Xavier L.

Analista de Chatbot

Mid-Market (51-1000 emp.)

1/20/2025

"Facilitating the conversational experience with bots"

5/5

What do you like best about Kommunicate?

Kommunicate offers an excellent interface for creating intuitive and customizable conversation flows, especially useful for integrating systems like Zendesk. The flexibility in widget customization and the ability to manage multiple audiences with a single bot stand out as major advantages. Additionally, the technical support is efficient and always willing to help, ensuring that implementation and adjustments are smooth. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Although it is a robust tool, we face some limitations when integrating it with Sunshine Conversations, especially in managing multiple audiences. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate has been helping me optimize service for different audiences in a single environment. With its flexibility, we have been able to integrate personalized conversational flows and scale support without increasing the team. Additionally, the integration with Zendesk centralizes information and maintains efficiency in communication. Overall, Kommunicate is helping to improve the customer experience, reduce response time, and align the objectives of different business areas. Review collected by and hosted on G2.com.

Anjali N.

Small-Business (50 or fewer emp.)

1/19/2024

"A great tool to automate customer queries"

4/5

What do you like best about Kommunicate?

As a coding newbie, I was thrilled with how easy Kommunicate's AI chatbot was to set up. It was intuitive and straightforward, letting me launch a website chatbot without breaking a sweat. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

There was no problem to mention as such with Kommunicate. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate's chatbot swooped in and rescued our overwhelmed customer support team from the monotony of repetitive queries. By automating these tasks, we gained the freedom to concentrate on those "wow" moments – delivering quick resolutions and surpassing expectations. We've shaken off the burden, our agents are revitalized, and our customers are beaming with satisfaction. If you're eager to escape the routine and reignite your team's passion for service, Kommunicate is the solution. Believe me, it's a total game-changer. Review collected by and hosted on G2.com.

Madalina B.

Senior Marketing Consultant

Small-Business (50 or fewer emp.)

2/6/2024

"Transparent, easy to use and their support is always there"

5/5

What do you like best about Kommunicate?

The range of choices for creating intents is remarkable. Exploring different features to find the most practical and appealing result for our customers is enjoyable. I appreciate the addition of API integration, as it allows us to provide very specific support. Additionally, the team's constant support, suggestions, testing, and adjustments, including for dashboards, are invaluable and greatly simplify our work. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

While I haven't encountered any specific drawbacks with Kommunicate, I've noticed that certain processes or integrations may take a slightly longer time. However, with practice and patience, this minor inconvenience tends to improve over time. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/18/2023

"Amazing tool"

5/5

What do you like best about Kommunicate?

We've greatly benefited from using Kommunicate, which has significantly improved our handling of customer inquiries and boosted their satisfaction. It's great because you can connect it with different channels like Facebook, WhatsApp, and web chat all in one place. It comes with some cool automation features that help not just with customer support but also with getting new leads. Plus, there are these neat forms for collecting lead information. The dashboard is pretty straightforward and makes it easy to keep track of all your customer and lead conversations. It's simple to integrate, and if you ever need help, their customer support is quite friendly and helpful. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Nothing critical to add regarding this matter. We haven't encountered any issues to report for today. The team has great support, and I'm really thankful for this. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate turned out to be a game-changer for our customer service team. Before, we were struggling with a never-ending stream of repetitive inquiries. Our agents were overwhelmed, and the time it took to resolve issues was growing, taking a toll on our efficiency. After bringing in Kommunicate, all things really changed. It automated the repetitive tasks, significantly easing the burden on our team. We noticed a drastic drop in the time spent on each query, and our resolution times improved remarkably. Highly recommend Kommunicate for any team facing similar challenges! Review collected by and hosted on G2.com.

Matteo Z.

Founder

Small-Business (50 or fewer emp.)

1/17/2024

"Great Tool"

5/5

What do you like best about Kommunicate?

The best thing about kommunicate’s AI chatbot is that it is very easy to integrate and deploy in website. We could just deploy the chatbot to our website within 10 mins. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Didn't find any such problem with kommunicate. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Prior to opting for Kommunicate's chatbot service, our customer support team grappled with numerous repetitive queries, consuming considerable time and energy. However, with the introduction of Kommunicate, the automation of recurring queries became a game-changer, liberating our team from such tasks. This led to a significant reduction in man-hours, swift resolutions, and, notably, a rediscovery of the delight in surpassing customer expectations. Review collected by and hosted on G2.com.

Artyom S.

Content Marketer

Small-Business (50 or fewer emp.)

12/15/2023

"Amazing tool"

5/5

What do you like best about Kommunicate?

Kommunicate has helped my organization to solve lot of customer queries and because of which my business and customer satisfaction has improved. Best part of kommunicate is that it can be easily deployed on any messaging platform, website without any difficulties. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Can’t really say that I had any issues with Kommunicate. Review collected by and hosted on G2.com.

What problems is Kommunicate solving and how is that benefiting you?

Kommunicate was a lifeline when our customer support team was drowning in repetitive queries. Agents were buried, resolution times soared, and our precious time was vanishing down the query rabbit hole. But then, Kommunicate swooped in, automating the mundane and freeing our team. We slashed man-hours, resolutions became lightning-fast, and most importantly, we rediscovered the joy of exceeding customer expectations. Review collected by and hosted on G2.com.

Dheeraj D.

Small-Business (50 or fewer emp.)

11/10/2023

"Easy setup process!"

4.5/5

What do you like best about Kommunicate?

Upgrade option of platform with their generative ai powered platform it becomes very easy to integrate chatbots for my clients. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

Support queries sometime can be resolved faster. Review collected by and hosted on G2.com.

Martin v.

Small-Business (50 or fewer emp.)

9/20/2023

"Kommunicate is super easy to use."

5/5

What do you like best about Kommunicate?

The support team has been helpful throughout the whole process from onboarding to escalations.It is now very easy to train the chatbot with their new Generative AI feature that we love the most. Review collected by and hosted on G2.com.

What do you dislike about Kommunicate?

I would love to see more options for integrations. No downside as such. Review collected by and hosted on G2.com.