Klipfolio Reviews & Product Details

What I really like about Klipfolio is that it’s super easy to pick up, connects smoothly with lots of data sources, the dashboards get used all the time (daily or a few times a week), and if something breaks or you need help, the support, docs, and community jump in fast basically, you almost never feel stuck. Review collected by and hosted on G2.com.

i really do not have any dislikes because i would love to use this tool. Review collected by and hosted on G2.com.

Easy to add metrics and connect data sources. They have a lot of connections that are pre-built and a lot of customizable options. The platform is really user friendly and easily navigatable. They also have a wide range of help topics. Review collected by and hosted on G2.com.

Their customer service is terrible. I felt very scammed because in the beginning they were telling me a different price than what I was being shown in their own portal.

Then once I signed up I realized that a lot of the connections don't actually work. They advertise that they have connectivity with Instagram but they do not. I was told they were working on a solution more than 6 months ago and have not received a single update.

Every time I contact support I get the impression that I am bothering them. I will not be renewing this platform because I do not feel valued as a customer. Review collected by and hosted on G2.com.

It's very intuitive and the UI is clean. The integrations capabilities are nice. Review collected by and hosted on G2.com.

It doens't have as many chart options like Power bi or Data Studio. It's good only for light data analysis. Review collected by and hosted on G2.com.

Customization of dashboards according to user needs

Integration with various data sources, such as spreadsheets and APIs

Possibility to share dashboards with others

Access various types of charts and visualizations to improve data understanding. Review collected by and hosted on G2.com.

Greater flexibility in data formatting and formula creation

Improvements in the loading speed of dashboards and visualizations

Addition of data analysis and artificial intelligence features to help identify trends and insights. Review collected by and hosted on G2.com.

It has a user-friendly interface. It can be easily connected with databases, Excelsheet, and Google sheet which makes data integration very smooth and easy. The Visualizations are amazing , there are a lot of chart and visual options for data analysis. Review collected by and hosted on G2.com.

Works really well with a small set of data but it hangs several times when we did analysis on a larger set of data. There is no python API integration which limits us to using only SQL for analysis purposes. Review collected by and hosted on G2.com.

Easy to setup, great support, very good pricing system, countless integrations beautiful design and highly customizable.

Offers prebuilt templates aswell. Review collected by and hosted on G2.com.

Refresh rate linked to pricing, sometimes you need complex functions for data slicing Review collected by and hosted on G2.com.

I needed something to convert Google sheets into dashboards to monitor our maintenance logs. Klipfolio we an incredibly intuitive quick solution. Highly reccomend! Oh yeah...Awesome support! Review collected by and hosted on G2.com.

If I'm being super picky I'd like more templates to change the appearance of the dashboards. Review collected by and hosted on G2.com.

I love the full range of capabilities that are possible when building a Klipfolio dashboard (specifically with their Klips product). Unlike the majority of BI platforms, building with Klipfolio feels more like designing a web page than configuring a single chart at a time. A single Klip can contain multiple graphs from different data sets, either displayed side by side or modeled together on the spot. Variables are straightforward and can be made independent of the data, which makes room for creative solutions to a wide variety of UI requirements. Then for the most custom experience, HTML and Javascript can be written directly into the Klips and utilize the same data sources as the out of the box components, powering even more creative solutions. Review collected by and hosted on G2.com.

The platform can run a little slow sometimes, particularly when performing complex actions. With Klips, data sources are always fully refreshed when loading up a dashboard, which can drag down the performance when working with multiple data sources at the same time. They offer some power-ups to help head this problem off, but I think pulling in some of the resources used in their power metrics product would move the needle forward.

Another small suggestion would be to carry over more features from the highcharts library into the base components. There are more chart types, tool tip functionalities, axis options, and dynamic labeling options in the most recent version of the same JS library that Klipfolio visualizations run on. Review collected by and hosted on G2.com.

The UI for data visualization is pretty easy to get up to speed on. I appreciate that it is very clear what functionality is available, what kinds of visualizations you can create, and how to customize them. The documentation for the Klip components and data transformation is pretty good. I also appreciate that Klipfolio can securely connect to our database with TLS (this was a must-have feature). I am a software developer, so it has been pretty easy to work with. Review collected by and hosted on G2.com.

Dashboards with custom date filters are pretty slow to load, even with defaults selected. Data refresh queries time out pretty quickly and I have noticed in several cases that the query will time out on Klipfolio's side, but the connection to the database is never terminated. So if a query times out in Klipfolio, the query will keep running against our database for no reason. I wish there was a setting to increase the timeout. Review collected by and hosted on G2.com.

The cheap price, the customizability and the ability to create a global template that can be used across multiple clients are the only good things about Klipfolio. But you get what you pay for.

Even the global templating system is a seriously painful thing to build, configure and maintain. It does not work as you would expect. Review collected by and hosted on G2.com.

1. Extremely difficult configure and not user friendly at all to take advantage of and build any customized visualizations (Klips).

2. Building any custom visualizations or connecting any data source basically requires a developer (no kidding). For example, just adding a nice looking headline to a dashboard or Klip requires some scripting or HTML coding. If you don't want to pay a developer to build your reports, do not use Klipfolio.

3. There's no WYSIWYG functionality at all in this platform, zero. Everything must be built from scratch via scripts and coding unless all you need are the exact pre-built visualizations, which in my experience, are extremely limited and subpar. And they only have a small handful available. But if that's all you need, other platforms are much easier to use and configure and offer far more templates.

4. Terrible servers - when downloading PDFs, they constantly error out or time out, literally making a simple task like downloading a report/dashboard snapshot literally impossible. **Note, we are not using Klipfolio as a true "BI" tool as they claim it to be. We just need it for reporting. So our Klips have very few and only very simple calculations. Basically, all we do is pull in data from other platforms to be visualized. And much of the visualizations are simply metrics tables with data pulled in...no calculations at all. So it's hard to imagine how a true BI need involving more complex calculations could be filled by Klipfolio when our basic reporting needs cannot be fulfilled properly.

5. NOT real time...They claim to be a "real-time" "BI" tool, but Klipfolio cannot even properly support our basic static reporting. How could it provide robust real-time BI needs? As mentioned above, just downloading a PDF snapshot of a dashboard runs into errors. Is this "real-time?" Also, the dashboards take forever to load, and often they load without data. Klipfolio is far from what I would consider "real-time." You need a LOT of time on your hands to wait for the dashboard to load and then deal with the errors when trying to download or email a report.

6. Terrible and confusing access model. I've been using Google Ads, Google Analytics and numerous other SAAS platforms for over 20 years, and this is one of the worst access models I have ever encountered. Just scheduling an emailed report requires quite a complex setup. Then there are "Groups" that seem to be a good idea, but they don't provide access as you might expect. Actually, they seem almost useless and maybe just present to confuse you and take up more of your time to configure.

7. The promise of a global templating system to support hundreds of clients using the same dashboard was one reason we chose Klipfolio. But, it is painfully difficult to build, implement and maintain. You would think that after importing the "global template" dashboard into individual client accounts, you could just update the Global template easily to update all client dashboards that are using the global template, right? But this is not the case. Many changes to the global dashboard, such as data source changes, must be re-imported into each client account again. When we work with ~100+ clients, this is no easy task. So this 'capability' is not what you would expect and definitely very disappointing.

8. Customer support is mostly courteous but quite bad at actually helping...unless, of course, you pay for their over-priced premium support. When you report an issue like their servers timing out and throwing an "error" message that literally says in the error message to "contact support," they tell you you need to change what you're doing to build a smaller report/dashboard. Even though we built them within the allowed/documented specifications of 30 or fewer Klips/visualizations, support still insists that we must further reduce our report size. Then when you further push for help, they basically tell you, "oh too bad, it's not working; maybe this isn't the platform for you." Klipfolio support does not value your business after you sign up. Review collected by and hosted on G2.com.