I really like Klaviyo's advanced automations, which include features like abandoned and checkout emails, product recommendation emails, and SMS marketing campaigns. I also appreciate its ability to integrate with almost all of the software available in the market, especially for an ecommerce company. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

Their pricing is higher. It should be they can lower the price. Review collected by and hosted on G2.com.

I really found the integration with Klaviyo to be very easy, and I appreciate having quick support available 24/7 via chat. The user-friendly interface and features, enhanced with AI, are things I particularly like. Review collected by and hosted on G2.com.

Bringing customer events when SDK is connected and profile concept is very hard when we integrate with Shopify. SDK integration took delay. Review collected by and hosted on G2.com.

We tried Klaviyo for marketing and texting, but it wasn’t very user-friendly. Compared with other platforms that include built-in templates, Klaviyo doesn’t feel especially beginner-friendly, and it took more effort than we expected to get comfortable using it. Review collected by and hosted on G2.com.

It was difficult to set up and even harder to understand at first. By the time I started to get the hang of it, the trial period was almost over, and it didn’t feel as cost-effective as it should have been. Review collected by and hosted on G2.com.

Klaviyo has very easy-to-use templates and rich segmentation options. The platform is also always evolving, mostly for the good. It is not a stagnant program. The customer support is also great. Review collected by and hosted on G2.com.

There are a lot of add-ons and relatively high pressure sales. Review collected by and hosted on G2.com.

I like that Klaviyo is easy to use and offers many helpful additions. The platform includes features like subject line assist and analytics metrics, which help me create my audiences and perfect my creative assets. I also had no problem with the initial setup. Review collected by and hosted on G2.com.

The deliverability success rate is really bad, especially with Apple users. Review collected by and hosted on G2.com.

I use Klaviyo for Email and SMS sends as well as automated marketing. Klaviyo solves the problem of email marketing and SMS sending. By hosting all of our contacts, it makes it easy to set up automations for emailing and SMS for new customers and established customers. I think Klaviyo's ease of sending communication is great. It's not overwhelming and is very user-friendly. I love the automations and the ease in which to set them up. It was very easy to transfer information or automations. Review collected by and hosted on G2.com.

I think the only issue I've found with Klaviyo is when setting up emails it can look a bit clunky but it can be overcome with some template adjustments. Review collected by and hosted on G2.com.

I really appreciate Klaviyo's automation scope, which is great for my small business as it helps with simple setups without needing an ecommerce manager or a coder. It serves as a fantastic thought starter tool for ideation on content for triggered flows and newsletters. The platform's insights are easy to read and quick to act upon, making it very helpful. What stands out to me is how much time it saves me, as it's a tool that lets a non-ecommerce expert run it effectively. Setting it up was extremely easy, contributing to my positive experience. Review collected by and hosted on G2.com.

The tool has gotten expensive over time, making it difficult to keep using. The UI can be improved a little, and prices should be revisited, especially with Shopify rolling out even more effective tools. Review collected by and hosted on G2.com.

I like that Klaviyo is built for e-commerce and integrates really well with Shopify. The templates are great, and I can build dynamic content for each customer. It's also much more powerful than the native Shopify app for email. Plus, the initial setup was relatively easy. Review collected by and hosted on G2.com.

Navigation can be hard at times. Things are arranged a little different to other platforms I have used. It is just different, not good or bad, just another way of doing things. Review collected by and hosted on G2.com.

I like how Klaviyo combines powerful segmentation with real-time customer data, making it easy to send highly personalized messages at the right moment. Its seamless integrations and clear reporting also make it simple to test, optimize, and prove impact quickly. Review collected by and hosted on G2.com.

Klaviyo can feel complex and overwhelming at first, especially when setting up advanced flows or managing large numbers of segments. Pricing also scales quickly as your list grows, which can become challenging to justify over time. Review collected by and hosted on G2.com.

I like Klaviyo's intuitive interface, which makes managing our emails, flows, lists, and segments straightforward. Our CSM reps have been great partners, being receptive to feedback and helpful in finding workarounds when we've had suggestions and issues. Additionally, the organization and efficiency of having both SMS and email in the same place is valuable, especially with Klaviyo's improved SMS offering. The initial setup was pretty easy, and the overall experience has been positive enough that I'd give it a 10 out of 10 in recommending it. Review collected by and hosted on G2.com.

Our benchmarking metrics have always been a work in progress. Review collected by and hosted on G2.com.