Link copied to clipboard # Keeping vs ProProfs Help Desk Comparison - What are their main differences? Share [ Export ](/compare/keeping/proprofs-help-desk/export.csv) KeepingProProfs Help Desk[+ Add Product](#) Pricing **Keeping** Free Trial **$14.00** 1 User Per Month · Essential **ProProfs Help Desk** Free Trial **Free** 1 Agent With One-Time Purchase · Free Plan **Pricing Insights** from reviews Time to Implement **Keeping** \<1 month Based on 14 responses **ProProfs Help Desk** Not enough reviews yet Return on Investment **Keeping** 4 months Based on 9 responses **ProProfs Help Desk** Not enough reviews yet Perceived Cost **Keeping** $$$$$ **ProProfs Help Desk** Not enough reviews yet Average Discount **Keeping** 14% **ProProfs Help Desk** Not enough reviews yet ![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping") ![ProProfs Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4c7c8dd64dfbc5e45f703c130e7a8aa9/proprofs-help-desk.png "ProProfs Help Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Keeping** [ Ease of Use (2) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340885&qs=pros-and-cons#reviews)[ Simple (2) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340642&qs=pros-and-cons#reviews)[ Complex Administration (1) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340557&qs=pros-and-cons#reviews)[ Difficult Learning (1) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044258&qs=pros-and-cons#reviews) **ProProfs Help Desk** Not enough data Integrations **Keeping** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/keeping/integrations) **ProProfs Help Desk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ View all ](https://www.g2.com/products/proprofs-help-desk/integrations) Screenshots **Keeping** ![Keeping screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/161199/communicate-status-2.png) **ProProfs Help Desk** ![ProProfs Help Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/97506/Landing-Page.jpg) **Ratings** from reviews Meets Requirements **Keeping** 8.6 8.651 **ProProfs Help Desk** 9.2 9.210 Ease of Use **Keeping** 8.9 8.953 **ProProfs Help Desk** 9.7 9.710 Ease of Setup **Keeping** 8.8 8.838 **ProProfs Help Desk** 9.7 9.75 Ease of Admin **Keeping** 9.4 9.431 **ProProfs Help Desk** 9.3 9.35 Quality of Support **Keeping** 9.1 9.144 **ProProfs Help Desk** 9.2 9.210 Has the product been a good partner in doing business? **Keeping** 9.6 9.629 **ProProfs Help Desk** 9.0 9.05 Product Direction (% positive) **Keeping** 9.0 9.047 **ProProfs Help Desk** 10.0 10.07 **Features** ratings from reviews Help Desk 7.9 34 9.1 8 Shared Inbox 8.5 29 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 78.6% Mid-Market(51-1000 emp.) 21.4% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 78.6% Mid-Market(51-1000 emp.) 21.4% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 82.4% Mid-Market(51-1000 emp.) 17.6% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 82.4% Mid-Market(51-1000 emp.) 17.6% Enterprise(\> 1000 emp.) 0% **Reviewers' Industry** [![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping")](https://www.g2.com/products/keeping/reviews) Keeping Retail 7.1% Higher Education 7.1% Consumer Services 5.7% Marketing and Advertising 5.7% Computer Software 5.7% Other 68.6% [![ProProfs Help Desk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4c7c8dd64dfbc5e45f703c130e7a8aa9/proprofs-help-desk.png "ProProfs Help Desk")](https://www.g2.com/products/proprofs-help-desk/reviews) ProProfs Help Desk Computer Software 29.4% Information Technology and Services 23.5% Marketing and Advertising 17.6% Management Consulting 5.9% Furniture 5.9% Other 17.6% FAQs ## Keeping vs ProProfs Help Desk FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between ProProfs Help Desk vs Keeping? ProProfs Help Desk stands out for its higher G2 rating and Ease of Use score, while Keeping is noted for its Gmail integration and ease of setup. | [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews) | [Keeping](https://www.g2.com/products/keeping/reviews) | | --- | --- | | 4.7/5 (18 reviews) | 4.5/5 (70 reviews) | | Small-Business | Small-Business | | — | 8.8 | | 9.1 | 9.1 | | Feature-rich and simple interface | Gmail integration and easy onboarding | ### How do the pricing models of ProProfs Help Desk and Keeping compare? ProProfs Help Desk and Keeping are rated similarly on value, with reviewers expressing satisfaction for both products' pricing. - **ProProfs Help Desk:** Reviewers highlight that ProProfs Help Desk is feature-rich without being expensive, and appreciate its value for the features offered. - **Keeping:** In recent reviews, many buyers describe Keeping as affordable and cost-effective, especially for teams already using Gmail. - **Switching reasons:** Reviewers mention switching to Keeping for its lower cost compared to other solutions with similar features. ### What are the best alternatives to ProProfs Help Desk and Keeping? The top 3 alternatives to ProProfs Help Desk and Keeping are Hiver in Gmail, Freshdesk, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews) | 4.7/5 (18 reviews) | Small-Business | Feature-rich without being expensive | Simple interface and strong support | | [Keeping](https://www.g2.com/products/keeping/reviews) | 4.5/5 (70 reviews) | Small-Business | Affordable, especially for Gmail users | Gmail integration and easy onboarding | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | Shared inbox and collaboration in Gmail | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Comprehensive ticketing and automation | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Scalability and robust feature set | ### Which Help Desk features should I prioritize when comparing ProProfs Help Desk and Keeping? Buyers comparing ProProfs Help Desk and Keeping should prioritize Ease of Use, Integrations, Ticket Management, Reporting, and Workflow Automation. - **Ease of Use:** ProProfs Help Desk scores 9.6, Keeping scores 8.9; Keeping has 2 all-time mentions for "Ease of Use" and "Simple". - **Integrations:** ProProfs Help Desk integrates with Salesforce and MS Dynamics; Keeping integrates with Gmail and has 1 all-time mention for "Easy Integrations". - **Ticket Management:** Both products are praised for shared inbox and ticket assignment features in recent reviews. - **Reporting:** ProProfs Help Desk offers advanced reporting; Keeping reviewers request more robust reporting features. - **Workflow Automation:** Both products support workflow automation, with Keeping reviewers noting automation and template features. ### What are the pros and cons of ProProfs Help Desk vs Keeping? ProProfs Help Desk's headline strength is its feature-rich platform and high Ease of Use score, while Keeping is praised for its Gmail integration and easy onboarding. - **ProProfs Help Desk strengths:** Feature-rich platform, high Ease of Use score (9.6), strong ticket management, and positive support experiences. - **ProProfs Help Desk trade-offs:** Reviewers note limited integration options and desire for more advanced reporting. - **Keeping strengths:** Gmail integration, easy onboarding, strong team collaboration, and positive sentiment for ease of use (2 all-time mentions for "Ease of Use" and "Simple"). - **Keeping trade-offs:** Reviewers mention limited customization, occasional syncing delays, and requests for more robust reporting and mobile support. ### Is ProProfs Help Desk or Keeping better for small businesses? Keeping is the better fit for small businesses, with strong reviewer sentiment and a focus on Gmail-based workflows. - **ProProfs Help Desk:** Largest segment is Small-Business; reviewers highlight its feature set and ease of use for small teams. - **Keeping:** Largest segment is Small-Business; reviewers consistently praise its simplicity, Gmail integration, and quick onboarding for small teams. ### Which Help Desk platform has better integrations? ProProfs Help Desk is favored for integrations with major CRM tools, while Keeping is noted for its Gmail integration and a mention of Jira. - **ProProfs Help Desk:** Integrates with Salesforce and MS Dynamics, as cited in recent reviews. - **Keeping:** Integrates with Gmail and has a reviewer mention of Jira integration. ### How do ProProfs Help Desk and Keeping compare on customer support? ProProfs Help Desk and Keeping are rated equally on Quality of Support, both scoring 9.1, indicating parity in reviewer satisfaction. - **ProProfs Help Desk:** Reviewers consistently praise the support team for being responsive and helpful, with multiple mentions of positive support experiences. - **Keeping:** Reviewers highlight quick and thorough support responses, with several noting the helpfulness and responsiveness of the support team. ### Which is easier to implement, ProProfs Help Desk or Keeping? Keeping has a measurable advantage in Ease of Setup, scoring 8.8, while ProProfs Help Desk does not have a published score for this dimension. - **ProProfs Help Desk:** Reviewers describe the setup as straightforward and user-friendly, with positive onboarding experiences. - **Keeping:** Reviewers frequently mention easy and fast setup, especially for teams already using Gmail, and note that onboarding new users is simple. ### Which product has better Workflows? Both ProProfs Help Desk and Keeping support workflows, with reviewers noting automation and workflow features in both products. - **ProProfs Help Desk:** Reviewers mention workflow rules, ticket assignment automation, and prioritization features. - **Keeping:** Reviewers highlight workflow automation, templates, and the ability to assign and track tickets within Gmail. Alternatives **Keeping Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") [ Drag ](/products/drag/reviews) ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") [ Gmelius ](/products/gmelius/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) **ProProfs Help Desk Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ## Keeping vs ProProfs Help Desk When assessing the two solutions, reviewers found ProProfs Help Desk easier to use and set up. However, Keeping is easier to administer. Reviewers also preferred doing business with Keeping overall. - Reviewers felt that ProProfs Help Desk meets the needs of their business better than Keeping. - When comparing quality of ongoing product support, reviewers felt that ProProfs Help Desk is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Help Desk over Keeping.