# Keeping vs ProProfs Help Desk Comparison

| | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 69 | 18 | 
| **Largest Market Segment** | Small-Business (79.4% of reviews) | Small-Business (81.3% of reviews) | 
| **Entry Level Price** | $14.00 1 User Per Month | $ 0 | 

---
## Top Pros & Cons

### Keeping

Pros:
- Communication (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complex Administration (1 reviews)
- Difficult Learning (1 reviews)

### ProProfs Help Desk

**Not enough data**

---
## Ratings Comparison
| Rating | Keeping | ProProfs Help Desk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (49 reviews) | 9.1 (9 reviews) | 
  | **Ease of Use** | 8.9 (51 reviews) | 9.6 (9 reviews) | 
  | **Ease of Setup** | 8.8 (36 reviews) | Not enough data | 
  | **Ease of Admin** | 9.4 (31 reviews) | Not enough data | 
  | **Quality of Support** | 9.1 (43 reviews) | 9.1 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (29 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.0 (46 reviews) | 10.0 (6 reviews) | 

---
## Pricing

### Keeping

#### Entry-Level Pricing

Plan: Essential

Price: $14.00 1 User Per Month

Description: Includes 2 shared mailboxes and 2 workflows.

Key Features:
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates

[Browse all 2 editions](https://www.g2.com/products/keeping/pricing)

#### Free Trial

Yes

### ProProfs Help Desk

#### Entry-Level Pricing

Plan: Free

Price: $ 0

Description: 
Best for startups looking to get started with online help desk.



Key Features:
- 1 User
- 1 Inbox
- 100 Tickets/Month

[Browse all 4 editions](https://www.g2.com/products/proprofs-help-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | 7.9/10 | 33 |
| **ProProfs Help Desk** | N/A | N/A |

#### Ticket and Case Management

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (24 reviews) | Not enough data | 
| **Ticket response user experience** | 8.4 (23 reviews) | Not enough data | 
| **Workflow** | 8.4 (27 reviews) | Not enough data | 
| **Response Automation** | 7.9 (26 reviews) | Not enough data | 
| **SLA Management** | 7.8 (20 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.8 (21 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.7 (26 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.3 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **AI Text Generation** | 7.6 (12 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (12 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Customer Portal** | 7.6 (19 reviews) | Not enough data | 
| **Email to Case** | 8.8 (26 reviews) | Not enough data | 
| **Chat/Live Support** | 8.2 (17 reviews) | Not enough data | 
| **Social Integration** | 7.0 (17 reviews) | Not enough data | 
| **Voice** | 7.1 (16 reviews) | Feature Not Available | 

#### Platform

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Mobile User Support** | 6.8 (17 reviews) | Not enough data | 
| **Customization ** | 7.1 (21 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.3 (23 reviews) | Not enough data | 
| **Integration** | 8.4 (22 reviews) | Not enough data | 
| **Reporting** | 8.0 (22 reviews) | Not enough data | 
| **Dashboards** | 7.9 (21 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | 8.5/10 | 29 |
| **ProProfs Help Desk** | N/A | N/A |

#### Productivity Tools

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Notes** | 8.5 (25 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (23 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.0 (25 reviews) | Not enough data | 
| **Workflows** | 8.3 (24 reviews) | Not enough data | 
| **Templates** | 8.1 (24 reviews) | Not enough data | 
| **Integrations** | 8.1 (23 reviews) | Not enough data | 
| **Tagging System** | 9.1 (24 reviews) | Not enough data | 

#### Analytics

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Trends** | 8.0 (23 reviews) | Not enough data | 
| **Performance Tracking** | 8.3 (23 reviews) | Not enough data | 
| **Email Tracking** | 8.8 (24 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Customization ** | 7.1 (21 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Keeping** | N/A | N/A |
| **ProProfs Help Desk** | N/A | N/A |

#### Generative AI

| Feature | Keeping | ProProfs Help Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


**Unique to ProProfs Help Desk (3):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Keeping | ProProfs Help Desk | 
|---|---|---|
| **Small-Business** | 79.4% | 81.3% | 
| **Mid-Market** | 20.6% | 18.8% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Keeping

- **Higher Education:** 7.4%
- **Retail:** 7.4%
- **Consumer Services:** 5.9%
- **Computer Software:** 5.9%
- **Non-Profit Organization Management:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Health, Wellness and Fitness:** 4.4%
- **Electrical/Electronic Manufacturing:** 4.4%
- **Construction:** 4.4%
- **Information Technology and Services:** 2.9%
- **Other:** 45.6%

#### ProProfs Help Desk

- **Information Technology and Services:** 25.0%
- **Computer Software:** 25.0%
- **Marketing and Advertising:** 18.8%
- **Management Consulting:** 6.3%
- **Furniture:** 6.3%
- **E-Learning:** 6.3%
- **Design:** 6.3%
- **Business Supplies and Equipment:** 6.3%

---
## Alternatives

### Alternatives to Keeping

- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (822 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)

### Alternatives to ProProfs Help Desk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (822 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

---
## Top Discussions

### Keeping

- Title: [Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?](https://www.g2.com/discussions/39820-is-there-any-possidbility-that-you-could-remove-or-change-to-something-more-appealingd-codes-as-qvqyf4kdwm-in-a-subject-space) — 2 comments, 1 upvote
  > **Top comment:** "Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject.  This is the default for all new accounts, and we're happy to..."

### ProProfs Help Desk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/keeping-vs-proprofs-help-desk)