Link copied to clipboard # Hiver in Gmail vs Keeping Comparison - What are their main differences? Share [ Export ](/compare/hiver-in-gmail/keeping/export.csv) Hiver in GmailKeeping[+ Add Product](#) Reviews **Hiver in Gmail** [ 4.6/5(1,296) ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews) **Keeping** [ 4.5/5(71) ](https://www.g2.com/products/keeping/reviews#reviews) Pricing **Hiver in Gmail** Free Trial **$25.00** Per Month · GROWTH **Keeping** Free Trial **$14.00** 1 User Per Month · Essential **Pricing Insights** from reviews Time to Implement **Hiver in Gmail** 1 month Based on 193 responses **Keeping** \<1 monthFaster Based on 14 responses Return on Investment **Hiver in Gmail** 12 months Based on 155 responses **Keeping** 4 months8 months sooner Based on 9 responses Perceived Cost **Hiver in Gmail** $$$$$ **Keeping** $$$$$ Average Discount **Hiver in Gmail** 10% **Keeping** 14%4% more ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") ![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping") G2 offers free advice on this comparison. 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Pros & Cons **Hiver in Gmail** [ Ease of Use (182) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[ Team Collaboration (149) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[ Email Issues (72) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[ Missing Features (47) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) **Keeping** [ Ease of Use (2) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340885&qs=pros-and-cons#reviews)[ Simple (2) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340642&qs=pros-and-cons#reviews)[ Complex Administration (1) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=1340557&qs=pros-and-cons#reviews)[ Difficult Learning (1) ](https://www.g2.com/products/keeping/reviews?filters%5Bsentiment_snippet%5D=2044258&qs=pros-and-cons#reviews) Integrations **Hiver in Gmail** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/hiver-in-gmail/integrations) **Keeping** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/keeping/integrations) Screenshots **Hiver in Gmail** ![Hiver in Gmail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1416361/HIG-Main.png) **Keeping** ![Keeping screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/161199/communicate-status-2.png) Ratings Meets Requirements **Hiver in Gmail** 9.0 9.01,000 **Keeping** 8.6 8.651 Ease of Use **Hiver in Gmail** 9.1 9.11,024 **Keeping** 8.9 8.953 Ease of Setup **Hiver in Gmail** 9.0 9.0600 **Keeping** 8.8 8.838 Ease of Admin **Hiver in Gmail** 9.2 9.2460 **Keeping** 9.4 9.431 Quality of Support **Hiver in Gmail** 9.2 9.2928 **Keeping** 9.1 9.144 Has the product been a good partner in doing business? **Hiver in Gmail** 9.2 9.2451 **Keeping** 9.6 9.629 Product Direction (% positive) **Hiver in Gmail** 9.1 9.1993 **Keeping** 9.0 9.047 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.1 362 7.9 34 Ticket and Case Management Ticket Creation User Experience 8.8(tied score) 211 | Verified 8.8(tied score) 24 Ticket Response User Experience 8.7(won by 0.3) 215 | Verified 8.4 23 Workflow 8.6(won by 0.2) 224 | Verified 8.4 27 Automated Response 8.5(won by 0.6) 204 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 26 Service Level Agreement (SLA) Management 8.2(won by 0.4) 176 | Verified 7.8 20 Attachments/Screencasts 8.3(won by 0.5) 188 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 21 Ticket Collaboration 8.7(tied score) 213 | Verified 8.7(tied score) 26 Customer/Contact Database 8.1 112 8.3(won by 0.2) 21 Inbox Management 9.0(won by default) 5 Not enough data Email Management 9.2(won by default) 6 Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Generative AI AI Text Generation 7.2 74 7.6(won by 0.4) 12 AI Text Summarization 7.3 73 7.4(won by 0.1) 12 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 7.3(won by default) 29 Not enough data Natural Language Interaction 7.2(won by default) 29 Not enough data Proactive Assistance 7.0(won by default) 29 Not enough data Communication Channels Customer Portal 8.2(won by 0.6) 160 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 19 Email to Case 8.9(won by 0.1) 217 | Verified 8.8 26 Live Chat Support 8.5(won by 0.3) 190 8.2 17 Social Media Integration 7.5(won by 0.5) 109 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.0 17 Voice 7.5(won by 0.4) 104 7.1 16 Video Chat Not enough data Not enough data Platform Mobile User Support 7.5(won by 0.7) 175 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 17 Customization 7.8(won by 0.7) 160 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 21 User, Role, and Access Management 8.8(won by 0.5) 213 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 23 Third-Party Integrations 8.2 175 | Verified 8.4(won by 0.2) 22 Reporting 8.2(won by 0.2) 193 | Verified 8.0 22 Activity Dashboard 8.4(won by 0.5) 206 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 21 Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.4 621 8.5 29 Productivity Tools Notes 8.9(won by 0.4) 571 8.5 25 Internal Discussion 8.7(won by 0.4) 544 8.3 23 Assignments and Tasks 9.2(won by 0.2) 574 9.0 25 Workflows 8.7(won by 0.4) 502 8.3 24 Templates 8.7(won by 0.6) 529 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 24 Integrations 8.2(won by 0.1) 445 8.1 23 Tagging System 9.1(tied score) 557 9.1(tied score) 24 Analytics Trends 8.0(tied score) 432 8.0(tied score) 23 Performance Tracking 8.3(tied score) 463 8.3(tied score) 23 Email Tracking 8.8(tied score) 499 8.8(tied score) 24 Agentic AI - Shared Inbox Autonomous Task Execution 7.2(won by default) 24 Not enough data Decision Making 7.2(won by default) 24 Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 7.6 152 Not enough data Channels Multi-Channel Coverage 7.9(won by default) 149 Not enough data Open Listening 7.6(won by default) 143 Not enough data Physical Media 6.7(won by default) 141 Not enough data Design Communications Strategy Development 7.9(won by default) 142 Not enough data Create Content 7.3(won by default) 142 Not enough data Personalization 8.0(won by default) 144 Not enough data Inbound Identification 8.2(won by default) 144 Not enough data Regulatory Compliance 7.8(won by default) 141 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 7.1(won by default) 107 Not enough data AI Text Summarization 7.1(won by default) 105 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 7.3 5 Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Self-Serve Support 7.3(won by default) 5 Not enough data Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 7.8 412 Not enough data Sorting & Filtering Attachment Search 8.1(won by default) 350 Not enough data Tags 8.8(won by default) 385 Not enough data AI Sorting 7.5(won by default) 330 Not enough data Predefined Rules 8.0(won by default) 347 Not enough data Integrations Microsoft Outlook Integration 6.8(won by default) 286 Not enough data Gmail Integration 9.3(won by default) 396 Not enough data Apple Calendar Integration 7.1(won by default) 281 Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox 8.7(won by default) 351 Not enough data Email Automation 8.5(won by default) 344 Not enough data Snooze 8.0(won by default) 313 Not enough data Generative AI AI Text Generation 7.5(won by default) 204 Not enough data AI Text-to-Speech 7.2(won by default) 199 Not enough data AI Text Summarization 7.4(won by default) 202 Not enough data Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution 7.2(won by default) 31 Not enough data Cross-system Integration 7.2(won by default) 32 Not enough data Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 6.5 214 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data Not enough data Notifications Not enough data Not enough data Targeted Emails Not enough data Not enough data In-App Messaging Not enough data Not enough data Co-Browsing Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.8(won by 0.7) 160 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 21 Conversation Archiving Not enough data Not enough data Lead Development Not enough data Not enough data Knowledge Base Not enough data Not enough data Team Inbox Not enough data Not enough data Customer Profiles Not enough data Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.4 8 Not enough data Generative AI AI Text Summarization 8.6(won by default) 6 Not enough data Self-Service Experience Knowledge Base 8.6(won by default) 7 Not enough data Searchable Articles 8.3(won by default) 7 Not enough data Community Forums 8.6(won by default) 7 Not enough data Mobile Optimization 8.3(won by default) 7 Not enough data Personalization 8.3(won by default) 7 Not enough data Self-Service Platform Branding 8.6(won by default) 7 Not enough data Automation 8.6(won by default) 7 Not enough data Artificial Intelligence 8.8(won by default) 7 Not enough data Integrations 8.8(won by default) 7 Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution 8.6(won by default) 6 Not enough data Multi-step Planning 8.6(won by default) 6 Not enough data Cross-system Integration 8.3(won by default) 6 Not enough data Adaptive Learning 7.8(won by default) 6 Not enough data Natural Language Interaction 7.8(won by default) 6 Not enough data Proactive Assistance 8.1(won by default) 6 Not enough data Decision Making 8.3(won by default) 6 Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) 9.0 5 Not enough data Generative AI AI Text Generation 9.0(won by default) 5 Not enough data AI Text Summarization 9.0(won by default) 5 Not enough data Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) 7.6 7 Not enough data Agentic AI - Google Workspace Communication Tools Cross-system Integration 7.6(won by default) 7 Not enough data Show 9 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Document Management Document Management Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Automation - AI IT Agents Document Processing Not enough data Not enough data Feedback Collection Not enough data Not enough data Autonomy - AI IT Agents Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Independent Decision Making Not enough data Not enough data Problem Solving Not enough data Not enough data IT Ticket Management - AI IT Agents Ticket Status Updates Not enough data Not enough data SLA Monitoring Not enough data Not enough data Ticket Categorization Not enough data Not enough data Ticket Assignment Not enough data Not enough data Automated Ticket Creation Not enough data Not enough data IT Support Automation - AI IT Agents Knowledge Base Utilization Not enough data Not enough data Workflow Automation Not enough data Not enough data Real-Time Troubleshooting Not enough data Not enough data User Self-Service Assistance Not enough data Not enough data Proactive Issue Detection Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data Not enough data Usability All-Employee Access Not enough data Not enough data Supporting Documents Not enough data Not enough data Two-Way Communication Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts Not enough data Not enough data Trend Analysis Not enough data Not enough data Performance Monitoring Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Responses Customization Not enough data Not enough data Control Not enough data Not enough data Route To Human Not enough data Not enough data Menu bars Not enough data Not enough data Drip sequences Not enough data Not enough data Platform Live chat Not enough data Not enough data Integrations Not enough data Not enough data Branding Not enough data Not enough data Analytics Not enough data Not enough data A/B testing Not enough data Not enough data Role-based access Not enough data Not enough data Collection of information Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Small-Business(50 or fewer emp.) 66.8% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 5.8% [![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping")](https://www.g2.com/products/keeping/reviews) Keeping Small-Business(50 or fewer emp.) 78.6% Mid-Market(51-1000 emp.) 21.4% Enterprise(\> 1000 emp.) 0% Small-Business (50 or fewer emp.) 66.8% 78.6% Mid-Market (51-1000 emp.) 27.4% 21.4% Enterprise (\> 1000 emp.) 5.8% 0% Reviewers' Industry [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Computer Software 6.8% Information Technology and Services 5.5% Marketing and Advertising 5.5% Accounting 4.8% Financial Services 4.3% Other 73.1% [![Keeping](https://images.g2crowd.com/uploads/product/hd_favicon/7f65b242424bb7fd72486e1723cadcdc/keeping.svg "Keeping")](https://www.g2.com/products/keeping/reviews) Keeping Retail 7.1% Higher Education 7.1% Consumer Services 5.7% Marketing and Advertising 5.7% Computer Software 5.7% Other 68.6% FAQs ## Hiver in Gmail vs Keeping FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Hiver in Gmail vs Keeping? Hiver in Gmail stands out for its higher G2 rating, larger review base, and more frequently cited strengths in team collaboration and email management compared to Keeping. | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | [Keeping](https://www.g2.com/products/keeping/reviews) | | --- | --- | | 4.6/5 (1,283 reviews) | 4.5/5 (70 reviews) | | Small-Business | Small-Business | | 9.0 | 8.8 | | 9.2 | 9.1 | | Team Collaboration (149 all-time mentions) | Ease of Use (2 all-time mentions) | ### How do the pricing models of Hiver in Gmail and Keeping compare? Hiver in Gmail is rated higher for value, with a stronger Price/Cost satisfaction score than Keeping. - **Hiver in Gmail:** Reviewers frequently mention that Hiver is expensive but justify the cost with the time savings and organizational benefits it delivers. - **Keeping:** Reviewers describe Keeping as affordable and cost-effective, especially for small teams, but note that it can become less cost-effective as team size and support volume grow. - **Switching reasons:** Several reviewers switched from Hiver in Gmail to Keeping due to Hiver's price increases and changes in seat minimums for small teams. ### What are the best alternatives to Hiver in Gmail and Keeping? The top 3 alternatives to Hiver in Gmail and Keeping are Front, Zendesk for Customer Service, and Drag. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | Expensive but justified by organizational benefits | Team Collaboration | | [Keeping](https://www.g2.com/products/keeping/reviews) | 4.5/5 (70 reviews) | Small-Business | Affordable for small teams, less so as team grows | Ease of Use | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | Collaboration | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035 reviews) | Mid-Market | — | Comprehensive Ticketing | | [Drag](https://www.g2.com/products/drag/reviews) | 4.5/5 (261 reviews) | Small-Business | — | Kanban Email Management | ### Which Help Desk features should I prioritize when comparing Hiver in Gmail and Keeping? Buyers should prioritize team collaboration, ease of use, assignment management, analytics/reporting, and integrations when comparing Hiver in Gmail and Keeping. - **Team Collaboration:** Hiver in Gmail (149 all-time mentions), Keeping (1 all-time mention) - **Ease of Use:** Hiver in Gmail (9.1 score, 182 all-time mentions), Keeping (8.9 score, 2 all-time mentions) - **Assignment Management:** Hiver in Gmail (78 all-time mentions), Keeping (recent reviews highlight ticket assignment and ownership) - **Analytics/Reporting:** Hiver in Gmail (reviewers frequently cite analytics and reporting as a strength), Keeping (recent reviews mention reporting but request more robust analytics) - **Integrations:** Hiver in Gmail (Slack: 18 all-time mentions, Google Workspace: 8, Shopify: 3), Keeping (Jira: 1 recent mention) ### What are the pros and cons of Hiver in Gmail vs Keeping? Hiver in Gmail's headline strength is team collaboration, while Keeping's is ease of use for small teams. - **Hiver in Gmail strengths:** Team collaboration (149 all-time mentions), email management (131), assignment management (78), analytics and reporting, easy setup (66), and strong Gmail integration (57). - **Hiver in Gmail trade-offs:** Reviewers cite high cost, missing advanced features, and occasional email issues (72 all-time mentions). - **Keeping strengths:** Ease of use (2 all-time mentions), simple interface, effective ticket assignment, and affordability for small teams. - **Keeping trade-offs:** Reviewers note limited customization, a learning curve for advanced features, less robust analytics, and mobile usability issues. ### Is Hiver in Gmail or Keeping better for small businesses? Hiver in Gmail is the better fit for small businesses, supported by its dominant small-business segment and extensive reviewer sentiment. - **Hiver in Gmail:** Largest segment is Small-Business; reviewers consistently highlight its value for organizing shared inboxes, improving accountability, and streamlining workflows for small teams. - **Keeping:** Largest segment is Small-Business; reviewers describe it as easy to use and affordable for small teams, with strong ticket assignment and collaboration features. ### Which Help Desk platform has better integrations? Hiver in Gmail is favored for integrations, with more reviewer-cited integrations and higher mention counts than Keeping. - **Hiver in Gmail:** Slack (18 all-time mentions), Google Workspace (8), Shopify (3); reviewers highlight integration with these tools as a key benefit. - **Keeping:** Jira (recent mention); reviewers mention integration with Jira but with less frequency and depth than Hiver in Gmail. ### How do Hiver in Gmail and Keeping compare on customer support? Hiver in Gmail and Keeping are rated nearly identically on Quality of Support, with scores of 9.2 and 9.1 respectively, indicating parity. - **Hiver in Gmail:** Reviewers frequently praise responsive 24/7 support, helpful onboarding, and strong documentation. - **Keeping:** Reviewers describe support as quick, personal, and knowledgeable, with positive experiences resolving issues and onboarding new users. ### Which is easier to implement, Hiver in Gmail or Keeping? Hiver in Gmail and Keeping are rated within 0.2 points on Ease of Setup (9.0 vs 8.8), indicating parity in implementation experience. - **Hiver in Gmail:** Reviewers describe setup as quick and straightforward, often completed in minutes with support available for onboarding and customization. - **Keeping:** Reviewers note easy setup for most users, though a few mention initial complexity for advanced configurations; onboarding is generally described as simple, especially for teams already using Gmail. ### Which product has better Notes? Hiver in Gmail has a stronger reviewer focus on Notes, with more frequent and detailed mentions than Keeping. - **Hiver in Gmail:** Notes feature is frequently cited in recent reviews as valuable for team collaboration and internal communication; reviewers highlight the ability to link and share notes directly within email threads. - **Keeping:** Notes are mentioned positively in recent reviews, but with less frequency and detail; reviewers appreciate the ability to share internal records but note some limitations in tracking and notifications. Alternatives **Hiver in Gmail Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews) **Keeping Alternatives** ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") [ Drag ](/products/drag/reviews) ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") [ Gmelius ](/products/gmelius/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews)