Joule Features

Core Conversational Capabilities - AI Chatbots (3)

Controlled LLM Response Generation: Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.
Context Maintenance Within Sessions: Maintains context across user turns in a single session to provide coherent, relevant responses.
Natural Language Understanding & Intent Inference: Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Route To Human: As reported in 17 Joule reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU): As reported in 17 Joule reviews. Can have a natural, human-like conversation with an interlocator.
Customization: Customize your chat workflows with rules and automations.
Control: Control who the chatbot converses with (and when).
Route To Human: Has the ability to connect interlocator with a human agent when the need arises.
Menu bars: Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences: Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Conversation Editor: Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 17 Joule reviews.
Integration: As reported in 17 Joule reviews. Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop: Based on 17 Joule reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Live chat: Provide tools for live chat on one's website.
Integrations: Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding: Has the ability to customize look and feel of chatbot to match` company branding.
Analytics: Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing: Allows users to test the efficacy of various responses through A/B testing.
Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information: Can collect and store information from interlocators, such as email, phone number, etc.

Complex Query Handling: Shows adeptness in comprehending and responding to complex or multi-part queries.
Natural Conversation: Facilitates natural and human-like conversations, delivering engaging interaction experiences.
Understanding: Demonstrates a sophisticated understanding of both written and spoken user commands.
Context Management: Exhibits proficiency in maintaining and utilizing context throughout a conversation.
Customizability: Offers a high degree of customization to meet individual user or business requirements.

API Flexibility: Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.
Update Frequency and Utility: Regularly receives updates that contribute to continuous improvement of the product.
Cross-Platform Compatibility: Assesses the chatbot's ability to function seamlessly across various platforms and devices.
Software Integration: Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Sales Follow-Up: Allows users to automate responses to customer inquiries across various channels. 16 reviewers of Joule have provided feedback on this feature.
Customer Interaction Automation: Based on 16 Joule reviews. Allows users to automate responses to customer inquiries across various channels.
Lead Generation: As reported in 15 Joule reviews. Allows users to automate the process of generating and qualifying sales leads.
Document Processing: As reported in 15 Joule reviews. Allows users to automate the handling, processing, and management of documents.
Feedback Collection: Based on 16 Joule reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Independent Decision Making: Based on 16 Joule reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses: Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 16 Joule reviews.
Task Execution: Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 16 Joule reviews.
Problem Solving: As reported in 16 Joule reviews. Allows the AI agent to identify and resolve issues without user intervention.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives