JazzHR Reviews & Product Details

I love how user friendly the system is. I have multiple managers using Jazz HR and teaching the system is very easy. Review collected by and hosted on G2.com.

I have no complaints about the system at this point. Review collected by and hosted on G2.com.

JazzHR offers a user-friendly and centralized platform that makes managing open positions simple and efficient. I appreciate being able to view all job postings directly from the dashboard, which helps me stay organized and up to date. The integration with Calendly is a standout feature—allowing candidates to self-schedule interviews has significantly streamlined the coordination process. Additionally, the platform helps reduce advertising costs by posting to multiple job boards at once, making it a cost-effective tool for recruiting. Review collected by and hosted on G2.com.

One limitation I’ve encountered is the lack of customization in the interview section, particularly with the text input tools. I often use abbreviations in my notes and would like them to automatically expand into full text, as I can in other programs with a configurable dictionary. Unfortunately, JazzHR does not currently support this feature, which prevents me from using it effectively for interview documentation. Review collected by and hosted on G2.com.

I don't have anything positive to say other than the cost. But truly, you get what you pay for. And in this case you pay for stress, confusion and poor service disguised as policy. Review collected by and hosted on G2.com.

We switched from Lever to JazzHR in 2022. What followed has been hands down, the worst experience I've ever had with an ATS in my over 20 years of recruitment. Our migration from Lever was promised to be seamless. Instead what we got was an incoherent dump of resumes, notes and requisitions. I left the company for 6 months, came back and the data was still in limbo. What is there now, is highly unusable.

The system is clunky, outdated and confusing for everyone involved. Not just our recruiters, but hiring managers and even interviewers do not enjoy using the product due to non-sensical workflows.

Recently, we were auto-upgraded to a higher pricing tier after exceeding a bulk email cap with no warning or approval. Their response? That is was "in the Terms of Service" and that we'd have to wait a FULL billing cycle before they would consider a downgrade. So prorated the cost for our current billing cycle, and despite notifying them immediately that we are not interested in the upgrade, we have to pay for the next full billing cycle. For something ironically that we don't even use!

There was no attempt at flexibility. No real dialogue. Just copy and pasted replies citing "over 21,000 customers" and asking us not to send follow ups because it creates "duplicate tickets". Even when I escalated directly to multiple people, I was dismissed or ignored. To add insult to injury, the same rep who ignored by escalation request followed up a week later to pitch a new AI tool! With no recognition of our ongoing issue.

Despite multiple clear communications that we did not authorize a tier upgrade or price increase, they attempted to charge us MORE than the upgrade. When we pushed back, they claimed a notice had been sent to our billing contact. Yet no such email was ever received and they couldn't provide a copy or date that it was sent.

If you care about transparency, reliability and actual customer support ... steer far, far away from JazzHR. Review collected by and hosted on G2.com.

I really like JazzHR for the amazing functions it offers. When scheduling an interview, it's great because you can easily add a teammate and see their full calendar. The invitations are sent along with the link, making everything automated. It just simplifies processes absolutely and it's just great. Review collected by and hosted on G2.com.

Nothing I could possibly say. Review collected by and hosted on G2.com.

I find JazzHR's pricing affordable, which really helps. I also like their targeted ads based on location for in-person jobs because they help attract more local talents. The initial setup of JazzHR was very easy for me. Review collected by and hosted on G2.com.

I find the pipeline is not as streamlined. I'd like it to have a clean UI that looks like an ATS. Review collected by and hosted on G2.com.

It's easy to use and standup. We were up and running quickly. Review collected by and hosted on G2.com.

Sometimes the application is a bit slower than ideal. Review collected by and hosted on G2.com.

Unfortunately, only the potential to be successful. Review collected by and hosted on G2.com.

Limited customization available - Looking to make the application questions are very limited. Additionally, the feedback form from interviews is not customizable in regards to the type of questions get answered. When scheduling an interview through the platform, we'd love to get the availability from the manager and have it be offered to the candidate. Unfortunately this can only be done with an integration through Calendly at this time which is just another service to implement and set up. Also, when using the scheduling feature with JazzHR, it can send the invite but it does not tell you if the employee responded or not as it does not show you the invite they received. Review collected by and hosted on G2.com.

One place for my recruiting needs - posting, communicating, connected to my preferred application, customer support when needed, and flexibility for workflows. Review collected by and hosted on G2.com.

Some features are clunky but you get used to them with continued use. The price point is great if you're recruiting on a regular basis, but with the market being slow right now, it feels like a lot to just have it sitting there. I wish there was a midway point between hero & pro, or have an idle setting for small companies. When I post technical positions I tend to get hundreds of bots or overseas applicants - I hope JazzHR can work with the posting sites to better weed out unqualified applicants. Review collected by and hosted on G2.com.

It’s very easy to use, and I find the tool highly productive. Review collected by and hosted on G2.com.

It has some bugs and a few technical issues that could become a problem on a busy day. Review collected by and hosted on G2.com.

I like JazzHR mainly because of how easy it is to use. It also allows for you to customize your recruiting workflows to automate many stages with the use of workflow helpers. For example. has the candidate signed their offer and you're ready to get their background check going? You can automate communications at that point, which saves a lot of time!

They recently released the Talent Fit feature which uses AI to compare candidates to the job description to identify candidates that are a fit for the role while also providing succinct bullet points that can be shared with hiring managers. While it's not perfect, as it sometimes does not identify candidates who are a talent fit, it's still another time saver that makes the recruiting process that much easier. Review collected by and hosted on G2.com.

My biggest gripe with JazzHR is the offer letter stage. You cannot automatically assign signature fields due to limitations with HelloSign/DocuSign, which means they have to be assigned individually every single time. We have multiple signature and date fields on offer letters, which can take 3-5 minutes per candidate. It's cumbersome and annoying more than anything. They really need to get this sorted out to improve the offer process overall. Review collected by and hosted on G2.com.