Rigor Reviews & Product Details

Rigor gives us visibility into availability status of all of our web applications across all of our client environments. Review collected by and hosted on G2.com.

I can't really think of any downsides to Rigor. Review collected by and hosted on G2.com.

The ease in creating/editing test scripts,

Variety of checks (monitors) that they offer,

Rigor Optimization (A BIG YES),

Dashboard view,

Personal private locations using dockers,

And finally great customer support and technical team Review collected by and hosted on G2.com.

The inability to handle certain scenarios which might be only specific to me, but as per the customer support, it's in their product map. So waiting for the feature to rollout is what I dislike.

Another thing would be the inability to set custom waits for my scripts, as certain things need time and the inability to set custom time throws a lot of false positives. This is something that I would like to improve ASAP. Review collected by and hosted on G2.com.

We use Rigor to monitor desktop and mobile as well as our QA sites. Here are a few of the features I love:

1) The ability to test a QA release against our monitoring BEFORE we go to production. Any script adjustments dues to code changes can be made ahead of time.

2) The Benchmark. Our executive team loves to see how we stack up against our competitors on Performance, Load Time, Content Size and other metrics. We choose the comparison companies!

3) The periodic content check provides assurance that our site map is up to date and traversable.

4) Great visuals of our monitors' performance at a summary or detailed level. Intuitive navigation. Waterfalls, HAR files, domain analysis, referer analysis, film strips, video and ability to monitor on a wide variety of metrics.

5) Dependable alerting and escalation with a feature that allows the on-call resource to "take ownership" of an issue.

6) Variety of Dashboards - operations, executive, alerts - with focused information on each.

7) Fantastic, personable support! Review collected by and hosted on G2.com.

As a non-developer, it's sometimes difficult for me to make adjustments to the scripts. However, the support team has always been willing to quickly jump in and help if I need assistance. Review collected by and hosted on G2.com.

We use Rigor to monitor our various pages and APIs across our site experience. There's a few great features here:

1) The detailed waterfall breakdowns in the real-browser checks help us find performance bottlenecks.

2) The DataDog integration means we can export a ton of metrics into DataDog, allowing our teams to monitor and debug problems with more insight from more data sources.

3) The API check framework is very powerful, allowing us to set up strong independent API-level tests outside of our infrastructure as a failsafe.

4) The UI is easy to use and intuitive to work with. Review collected by and hosted on G2.com.

The only thing I don't like as much so far has been the pricing model - paying a fixed fee per-check means we have to rather carefully manage our usage to fit within our allocation. I'm not sure what a better model would be - but it has occasionally held us back from implementing checks we might like to otherwise. Review collected by and hosted on G2.com.

The ability to set up scripted web steps to be able to check the functionality of your website. I can setup a search, add to cart, and carat flow and have that script run all the time. Review collected by and hosted on G2.com.

The scripting can be a little challenging to put together initially. Review collected by and hosted on G2.com.

Rigors Performance optimization & Synthetic tool is my to-go place for any Frontend Performance Analysis and Site Availability

1) Tools capability of executing synthetic and Performance optimizer tests from different Devices, OS, Browsers from Different locations around the globe.

2) Tools capability of reporting and comparison with baseline.

3) Detailed waterfall breakdowns in the real-browser checks help us in identifying the front end performance bottlenecks.

4) Benchmark tool is also a good tool for comparison of site performance with other retailers.

Best of the Rigor is their engineering team who are very focused on my feedbacks and build the tool based on my requirements and feedbacks!!! Review collected by and hosted on G2.com.

Tools Ability to get data from real users' data and provide Performance benchmark reports and optimization recommendations. Review collected by and hosted on G2.com.

Simplicity of configuring and creating new scripts. Ease of updating existing scripts. We have a very responsive sales leader and account manager. Review collected by and hosted on G2.com.

Nothing. The only recommendation would be to give users the ability to set the frequency run rate inside of 1-5 minutes and inside of 15-30 minutes. Set a per hour run rate. Review collected by and hosted on G2.com.

Rigor gives us the ability to monitor websites over time, tracking many key performance metrics. Providing easy to use visual graphs and data that helps us guide developmental hours toward areas that make the biggest impact to the project. Their Optimization platform gives us even more of an insight into the health of sites by providing a detailed list of disfunction that should be addressed. The technology is great, but their staff is exceedingly supportive and continues to work with me after our initial service kickoff. That would be the best thing, solid people at an awesome company..! Review collected by and hosted on G2.com.

This is not a fault of Rigor, but it can be hard to show the usefulness of an advanced tool of this nature without people to act on the insights. Gaining support internally has been a challenge. Review collected by and hosted on G2.com.

Rigor has a wonderful toolset built on top of a well understood base technology. With Selenium at its core, much of my previous experience with UI automation is still very applicable and made the adoption of Rigor very easy. Review collected by and hosted on G2.com.

Most of my issues with Rigor have much more to do with the problems relative to any UI testing problems than the company itself. Licensing isn't as easy as it could be but even then, the company has been willing to work with me. Review collected by and hosted on G2.com.

Customer service is top notch.

We were able to automate our duty tasks and get all we need just only by email.

The voice and text messages are working 100%.

Awesome team & Outstanding working space. (i had the chance to visit them 4 times already)

Customer oriented.

Rigor is working for worldwide companies (with remote workers too - we have support team around the globe)

Their approach is different from APM solutions - no agents - kind of a different user perspective. When something is weird, you will see it direcly. Note: we are using APM solution as well, but Rigor is able to report issues directly for any manager/director level. 2nd Note: APM is great but for a techops/devperspective, that's why we are using both! Review collected by and hosted on G2.com.

Hard to define what your SLA level. We are all using different SLA levels. I can understand they are trying to define the industry standard. Hopefully, you can get the raw data to build your own reports with everthing you need Review collected by and hosted on G2.com.