The platform is comprehensive but you only pay for the services you use. The platform for HR Professionals is superb, easy to navigate and full of helpful information. The onboarding process is outstanding - the team of people are well versed in their onboarding subject areas, responsive and thorough. They went above and beyond to help us initiate our payroll process quickly to avoid duplicate charges for both carriers. The GoCo Academy is an excellent ongoing resource that we've already gone back to since we started. It's a foundation for orientation in a small business like ours without a dedicated HR professional on staff. So our complete cutover and implementation of all the features within the timeframe of transition wasn't feasible - and we want to use some of the new features that we didn't have time yet to fully develop. But we are absolutely certain that as we have that time, we have a team of knowledgeable, helpful professionals we can rely upon. Someone is logging into GoCo every day for one reason or another, and any small issues we've had onboarding employees or whatever have been remediated within 24 hours of support request. I've already had a colleague from another non-profit implement GoCo for their company! Review collected by and hosted on G2.com.
The payroll reports from the imbedded Gusto payroll processor are REALLY basic and kinda messy. You can create your own custom reports, but that's not completely intuitive either. So far, that's the only feature we're not thrilled with. Review collected by and hosted on G2.com.
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