[ Infraon... Reviews ](https://www.g2.com/products/infraon-infinity/reviews) [ Infraon... Reviews ](https://www.g2.com/products/infraon-infinity/reviews) # Infraon Infinity Features ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (7) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Activity Tracking Track and document all activities across devices, networks, and other systems Show More ##### ## Security (17) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Task Management Create, manage and track all task activities and progression License Management Track and organize the number of licenses available to the organization Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Incident Management Manage and track all disruptions and incidents Role-Based Access Control Assigns access based on user roles and policy rules. Threat Detection Alerts Sends alerts on unauthorized access or app misconfigurations. Compliance Monitoring Tracks regulatory compliance across SaaS applications. Approval Process Control Manage the process of evaluating documents or requests submitted for approval Show More ##### ## Administration (21) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Task Management Create, manage and track all task activities and progression Service Request Management Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Release Management Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Ticket Management Track, manage, or resolve user requests and IT incidents/issues Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Support Ticket Management Allow customers/users to submit support queries and service requests Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Inventory Management Track and manage inventory levels to maintain proper supply Show More ##### ## Service Desk (4) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Customizable Reports Alter the layout and content of reports Show More ##### ## Functionality (18) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Diverse Systems Monitoring Monitor usage and activity on a diverse array of IT systems, e.g., servers, databases, and networks. Real-Time Analytics Generate real-time high-level and/or in-depth analytics regarding monitored systems activity. Observability Generate insights into IT systems utilizing event metrics, logging, traces, and metadata. AI/ML Integration Integrate AI and/or machine learning capabilities to identify and address potential and active failures and errors. Software inventory and lifecycle management Create a software inventory for on-prem and SaaS software and manage software lifecycle from deployment to retirement. License entitlement and usage management Manage software license entitlements versus user utilization Vendor management and compliance Manage vendor renewals, invoices, and compliance information in a centralized repository Automated end user license provisioning Automatically provision and deprovision licenses for end users based on employee directory and/or HR system data Approved app catalogue Provide an app catalogue to empower end users to access the software licenses they require Customized alerts Create custom alerts based on business, contractual, and compliance rules Show More ##### ## Management (37) Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Real-Time Reporting Active reporting of data and metrics Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Real-Time Data Receive data and information in real time Historical Trend Analysis Review data from past periods to reveal recurring tendencies Single Pane of Glass Consolidate IT systems monitoring overviews to a single pane for quick insights. Dashboards and Visualization Offer pre-built and custom reporting and dashboards for quick insights into system states. Performance Baselines Set expected baselines for system functions. Alerting Create and distribute detailed alerts via email, phone, and messaging for potential and active failures and errors. Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests Requisition Management Review, approve and cancel requests for goods/services to be purchased Inventory Management Track and manage inventory levels to maintain proper supply Email Management Manage, store and organize emails within the system or via third-party apps Maintenance Management Manage, maintain and track the performance of assets and equipment Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Supplier Management Manage all supplier data and operations Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Task Management Create, manage and track all task activities and progression Change Management Track and monitor efficient handling of all changes/transitions Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Show More ##### ## Monitoring (8) Constant Monitoring Monitors systems constantly in real-time. Timely Alerts Alerts users of incidents and issues as soon as they arise. TIcket Accuracy Generates accurate incident reports. AI Monitoring Utillizes AI to monitor and report on incidents in real-time. Mobile Alerts Notifications via mobile devices Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Real-Time Monitoring Active monitoring of systems, applications, or networks Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Show More ##### ## Management Tools (3) Ticket Assignment Assigns tickets to relevant team members. Standardization Cultivates a standardized workflow for enhanced organization. Lifecycle Visualization Grants transparent overviews for the lifecycle of each incident. Show More ##### ## Visibility (9) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Uptime Reporting Track the availability time for a designated network or website over a given period of time Customizable Dashboard Alter the layout and content of dashboards Web Traffic Reporting Collect and analyze traffic data about website visitors Real-Time Reporting Active reporting of data and metrics Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Show More ##### ## Monitoring and Management (33) Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Automation Automatically allocates resources to optimize loads across servers. Performance Baseline Sets a standard performance baseline by which to compare live server activity. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) Immediate Alert Notification Ability of the monitoring software to immediately alert the user in case of any issue. Proactive Server Monitoring Software Deploys remedial actions proactively. If this measure fails, then the user is alerted. Generative AI Use AI to generate content in the form of text, images, videos, etc. Audit Trail A record of all activities within the system, including user access, changes made, etc. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Incident Management Manage and track all disruptions and incidents Patch Management Install software updates and bug fixes remotely Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Inventory Management Track and manage inventory levels to maintain proper supply Policy Management Create, manage, and track policies and procedures within an organization CPU Monitoring Monitor performance details involving CPU/memory utilization Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Real-Time Analytics Analyze and gain insights into data in real-time Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Email Monitoring Ability to oversee and optimize the operations of a mail server Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Workflow Management Create, design and manage workflows for repetitive tasks Data Storage Management Manage and store data in a database Credential Management Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Password Management Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Virtual Machine Monitoring Track and manage virtual machines (VMs) running on physical host machines Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Database Monitoring Analyze the performance of Databases Show More ##### ## Asset Inventory (4) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## Risk assessment (3) Shadow IT detection Identify unsanctioned software Software vulnerability assessment Flag vulnerable software based on government-provided vulnerability information repositories Redundant software functionality identification Identify redundant functionality across applications to reduce spend on duplicate features Show More ##### ## Cloud environment support (2) Server Monitoring For Cloud Deployments Supports public, hybrid and private cloud environments. Software Scaling Software can scale as the enterprises adds more servers to their portfolio virtually. Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Monitoring - Network Monitoring (7) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) IP Address Monitoring Monitor the IP addresses of the incoming traffic Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Multi-Location Monitoring Monitor networks, websites, or other assets across multiple locations Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (25) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Application Management Track, manage and store the applications of potential future members, customers or candidates Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Data Storage Management Manage and store data in a database Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Inventory Management Track and manage inventory levels to maintain proper supply Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Change Management Track and monitor efficient handling of all changes/transitions User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Network Resource Management Monitor and manage resource utilization for network infrastructure Patch Management Install software updates and bug fixes remotely Show More ##### ## Network Performance - Network Monitoring (2) Dynamic Network Optimization Continuously analyzes and adjusts network configurations to optimize performance and reliability. Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (3) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Self-Healing Networks Automates corrective actions for common network issues, reducing downtime and manual intervention. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## App Management (23) App Usage Monitoring Tracks SaaS application usage by user, team, and department. Custom Workflows Enables creation of tailored automations for IT and admin tasks. Shadow IT Discovery Identifies both sanctioned and unsanctioned SaaS applications in the environment. Self-Service App Store Allows employees to request and access approved SaaS applications. Centralized Management Console Offers a unified interface for managing licenses, users, and applications. Onboarding & Offboarding Automation Automates workflows for provisioning and deprovisioning user access. Email Management Manage, store and organize emails within the system or via third-party apps Spend Management Track the amount of money spent on a certain product or with a certain supplier Inventory Management Track and manage inventory levels to maintain proper supply Workflow Management Create, design and manage workflows for repetitive tasks SaaS Operations Management Manage and optimize an organization’s use of SaaS applications. HR Management Automates core HR functions such as talent management, employee evaluation and learning management Contact Management Manage, organize, and store contact information Task Management Create, manage and track all task activities and progression User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Deadline Management Specify or track the date/time a project, task, etc., is due for completion Employee Management Track employee schedules, availability, and performance across projects and tasks Contract/License Management Track, store, and access client contracts or licenses License Management Track and organize the number of licenses available to the organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Renewal Management Manage and track the renewal process for various services, subscriptions, contracts, or licenses Show More ##### ## AI Features (2) Auto-fill Custom App Details Populates custom app metadata using AI. AI Assistant Provides real-time answers to questions about licenses, apps, and usage. Show More ##### ## Spend Management (10) Budget Tracking Tracks SaaS application spend against allocated budgets. Vendor Consolidation Insights Identifies opportunities to reduce spend by consolidating redundant or overlapping vendors. Renewal Notifications Sends alerts for upcoming contract renewals. AI Contract Parsing Uses AI to extract line items, auto-renewals, and key terms from SaaS contracts. Cost Allocation Assigns SaaS costs to departments, teams, or business units. Renewal Spend Forecasting Projects upcoming renewal costs based on contract and license data. Generative AI Use AI to generate content in the form of text, images, videos, etc. Status Tracking Track the status over time for a request, process, asset, or transaction Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Budgeting/Forecasting Create budgets based on historical data and future projections Show More ##### ## Agentic AI - Network Monitoring (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Enterprise IT Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Incident Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Server Monitoring (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Capacity Planning Determine and plan production capacity based on changing demands Show More ##### ## Agentic AI - Enterprise Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Software Asset Management Tools (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - SaaS Management Platforms (SMP) (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Accounting Integration Integrate with a third-party accounting system Show More ##### ## Additional Functionality (215) Prioritization Arrange tasks based on the level of priority or urgency Service History Track work performed and resources used for past customers, sites, or assets Client Portal Private online space that lets businesses securely share documents and provide information access to clients Customizable Forms Customize contracts and forms to collect specific information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Service Catalog Database containing accurate and up-to-date information on all operational services Real-Time Notifications Notifications that are delivered to users as soon as an event occurs SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Monitoring Active monitoring of systems, applications, or networks Generative AI Use AI to generate content in the form of text, images, videos, etc. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Support Ticket Tracking Track the status of support tickets/escalations as they move through the service queue Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Macros/Templated Responses Templated responses for responding quickly to recurring support requests Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Fields Customize data fields to support various needs and use cases Activity Tracking Track and document all activities across devices, networks, and other systems Search Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Alerts/Escalation System alerts about the need to escalate an issue or request Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Chat/Messaging Communicate using direct chat or messages within the system Approval Process Control Manage the process of evaluating documents or requests submitted for approval Audit Trail A record of all activities within the system, including user access, changes made, etc. Authentication Verify the identity of users/devices to enable secure access Secure Data Storage Securely stores data to prevent data loss or breaches Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automatic Backup Data is backed up automatically to prevent data loss Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Secure Login At least a username and password is required to access the system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Real-Time Updates Receive system updates as soon as any changes are made Scheduling Plan availability and assign specific time slots for tasks and resources API Application programming interface that allows for integration with other systems/databases Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Data Migration Move from one database to another, or upgrade the version of database software being used Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Activity Tracking Track and document all activities across devices, networks, and other systems Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Status Tracking Track the status over time for a request, process, asset, or transaction Customizable Reports Alter the layout and content of reports Alerts/Escalation System alerts about the need to escalate an issue or request Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Event Tracking Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Forms Management Store, manage and track all forms in a centralized location Safety Incident Management Track, report on and implement actions pertaining to physical safety at the workplace Compliance Management Track and manage adherence to policies for any service, product, process, or supplier OSHA Compliance Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Task Management Create, manage and track all task activities and progression Single Sign On Allow users to access multiple services after entering their login credentials once AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Document Management Store, manage, and track all electronic documents in a centralized location API Application programming interface that allows for integration with other systems/databases Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Reporting Active reporting of data and metrics Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Communications Management Record and track all relevant internal and external communications Audit Trail A record of all activities within the system, including user access, changes made, etc. IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Event Logs A chronological record of actions or occurrences within a network, software, or process Risk Analysis Analyze potential risks across the organization Workflow Management Create, design and manage workflows for repetitive tasks Risk Assessment Initiate collection and analysis of known risks Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Ticket Management Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Reminders Timed notification for any upcoming task, deadline, appointment, or activity On Call Scheduling Track and organize on-call shifts Investigation Management Oversee people and resources to carry out an investigation Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Status Tracking Track the status over time for a request, process, asset, or transaction Audit Trail A record of all activities within the system, including user access, changes made, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Data Import/Export Import and export data to and from software applications Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users IT Reporting Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Generative AI Use AI to generate content in the form of text, images, videos, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share API Application programming interface that allows for integration with other systems/databases Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Event Logs A chronological record of actions or occurrences within a network, software, or process Customizable Reports Alter the layout and content of reports Web Traffic Reporting Collect and analyze traffic data about website visitors Downtime Tracking Track unplanned equipment or network failures Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Simple Network Management Protocol (SNMP) Internet standard protocol for collecting information about managed devices on a network Access Controls/Permissions Define levels of authorization for access to specific files or systems Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Network Mapping Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Vulnerability Scanning Discover patch statuses and vulnerabilities Virtualization Create a virtual version of operating systems, storage devices, or computer network resources Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Real-Time Data Receive data and information in real time Spend Analysis Review and uncover trends in spending activity Transaction History Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Member Accounts Accounts held by members of an organization Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Onboarding Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Customizable Branding Add customized logos and colors to align with company branding Data Visualization Graphical representation of data Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Single Sign On Allow users to access multiple services after entering their login credentials once Audit Trail A record of all activities within the system, including user access, changes made, etc. Real-Time Analytics Analyze and gain insights into data in real-time AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports API Application programming interface that allows for integration with other systems/databases Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Access Controls/Permissions Define levels of authorization for access to specific files or systems Prioritization Arrange tasks based on the level of priority or urgency Customizable Fields Customize data fields to support various needs and use cases Data Import/Export Import and export data to and from software applications Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customizable Branding Add customized logos and colors to align with company branding API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Customizable Forms Customize contracts and forms to collect specific information Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Data Visualization Graphical representation of data Audit Trail A record of all activities within the system, including user access, changes made, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Show More ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,027) ](https://www.g2.com/products/ninjaone/reviews) [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,351) ](https://www.g2.com/products/freshservice/reviews) [ 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