Infraon Infinity Features

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Managing inventories and tracking changes to hardware and software configurations

Track and document all activities across devices, networks, and other systems

Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices.

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Track and organize the number of licenses available to the organization

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Manage and track all disruptions and incidents

Assigns access based on user roles and policy rules.

Sends alerts on unauthorized access or app misconfigurations.

Tracks regulatory compliance across SaaS applications.

Manage the process of evaluating documents or requests submitted for approval

Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization.

A means to view and analyze a large amount of data in order to gain business insights.

Managing inventories and tracking changes to hardware and software configurations

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Plan and coordinate all the resources, costs and time needed to execute assignments

Set and monitor service level agreements to ensure timely response and resolution

Create, manage and track all task activities and progression

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Allow customers/users to submit support queries and service requests

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Monitor service demand and performance to plan for adequate resources that meet business needs

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track and manage inventory levels to maintain proper supply

A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Alter the layout and content of reports

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Continuously monitors network performance across the entire span of a network.

Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures.

Suggests potential remedies or improvements to slowdowns, errors, or failures.

Provides monitoring capabilities for multiple networks at once.

Monitor usage and activity on a diverse array of IT systems, e.g., servers, databases, and networks.

Generate real-time high-level and/or in-depth analytics regarding monitored systems activity.

Generate insights into IT systems utilizing event metrics, logging, traces, and metadata.

Integrate AI and/or machine learning capabilities to identify and address potential and active failures and errors.

Create a software inventory for on-prem and SaaS software and manage software lifecycle from deployment to retirement.

Manage software license entitlements versus user utilization

Manage vendor renewals, invoices, and compliance information in a centralized repository

Automatically provision and deprovision licenses for end users based on employee directory and/or HR system data

Provide an app catalogue to empower end users to access the software licenses they require

Create custom alerts based on business, contractual, and compliance rules

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware.

Active reporting of data and metrics

Sets a standard performance baseline by which to compare live network activity.

Charts or graphs live and historical network performance for quick status checking and analysis.

Gives insights into which specific network paths are performing suboptimally.

Receive data and information in real time

Review data from past periods to reveal recurring tendencies

Consolidate IT systems monitoring overviews to a single pane for quick insights.

Offer pre-built and custom reporting and dashboards for quick insights into system states.

Set expected baselines for system functions.

Create and distribute detailed alerts via email, phone, and messaging for potential and active failures and errors.

Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.

Implement risk management policies, and push policy updates to various assets across a business network.

Integrate with other software solutions, such as spend management and software asset management.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Allow customers/users to submit support queries and service requests

Review, approve and cancel requests for goods/services to be purchased

Track and manage inventory levels to maintain proper supply

Manage, store and organize emails within the system or via third-party apps

Manage, maintain and track the performance of assets and equipment

Create, design and manage workflows for repetitive tasks

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Set and monitor service level agreements to ensure timely response and resolution

Manage all supplier data and operations

Organize and manage all processes/procedures involved in purchasing goods and/or services

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Create, manage and track all task activities and progression

Track and monitor efficient handling of all changes/transitions

Manage and track all disruptions and incidents

Track, store, and access client contracts or licenses

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify component attributes like servers, hardware, software, and manage relationships across all services

Monitors systems constantly in real-time.

Alerts users of incidents and issues as soon as they arise.

Generates accurate incident reports.

Utillizes AI to monitor and report on incidents in real-time.

Notifications via mobile devices

Receive and/or send email notifications for urgent updates, requests, or other information

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Assigns tickets to relevant team members.

Cultivates a standardized workflow for enhanced organization.

Grants transparent overviews for the lifecycle of each incident.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Notifications that are delivered to users as soon as an event occurs

Track the availability time for a designated network or website over a given period of time

Alter the layout and content of dashboards

Collect and analyze traffic data about website visitors

Active reporting of data and metrics

Notifying as a warning or reminder of a potential or imminent hazard

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Receive and/or send email notifications for urgent updates, requests, or other information

Monitor service demand and performance to plan for adequate resources that meet business needs

Automatically allocates resources to optimize loads across servers.

Sets a standard performance baseline by which to compare live server activity.

Measure the actual bandwidth available on a local network (LAN or WiFi)

Ability of the monitoring software to immediately alert the user in case of any issue.

Deploys remedial actions proactively. If this measure fails, then the user is alerted.

Use AI to generate content in the form of text, images, videos, etc.

A record of all activities within the system, including user access, changes made, etc.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Identify and respond to unexpected problems or failures (ie. "negative events")

Set and monitor service level agreements to ensure timely response and resolution

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage and track all disruptions and incidents

Install software updates and bug fixes remotely

Track and manage adherence to policies for any service, product, process, or supplier

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Track and manage inventory levels to maintain proper supply

Create, manage, and track policies and procedures within an organization

Monitor performance details involving CPU/memory utilization

Tracks and makes accessible data on the health of servers and other network components.

Analyze and gain insights into data in real-time

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Ability to oversee and optimize the operations of a mail server

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Manage assets throughout their lifecycle to optimize profit

Create, design and manage workflows for repetitive tasks

Manage and store data in a database

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Track and manage virtual machines (VMs) running on physical host machines

Observe and track the demand, usage, progress or quality of a system, product, or user

Analyze the performance of Databases

Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets.

Create an inventory of a company's mobile assets.

Detect new assets as they enter a network and add them to asset inventory.

Identify unsanctioned software

Flag vulnerable software based on government-provided vulnerability information repositories

Identify redundant functionality across applications to reduce spend on duplicate features

Supports public, hybrid and private cloud environments.

Software can scale as the enterprises adds more servers to their portfolio virtually.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing.

Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility.

Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data.

Measure the actual bandwidth available on a local network (LAN or WiFi)

Monitor the IP addresses of the incoming traffic

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Monitor networks, websites, or other assets across multiple locations

Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance.

Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance.

Ensures all monitored network data is securely encrypted both in transit and at rest.

Supports integration with Zero Trust frameworks and identity management solutions to enhance network security.

Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time.

Set and monitor service level agreements to ensure timely response and resolution

Manage assets throughout their lifecycle to optimize profit

Track, manage and store the applications of potential future members, customers or candidates

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage and store data in a database

Track and manage schedules and meetings via an integrated calendar

Create, design and manage workflows for repetitive tasks

Track and manage adherence to policies for any service, product, process, or supplier

Track and manage inventory levels to maintain proper supply

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Identify component attributes like servers, hardware, software, and manage relationships across all services

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Monitor and manage resource utilization for network infrastructure

Install software updates and bug fixes remotely

Continuously analyzes and adjusts network configurations to optimize performance and reliability.

Automates routine network monitoring tasks, reducing operational overhead and human error.

Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate.

Automates corrective actions for common network issues, reducing downtime and manual intervention.

Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur.

Tracks SaaS application usage by user, team, and department.

Enables creation of tailored automations for IT and admin tasks.

Identifies both sanctioned and unsanctioned SaaS applications in the environment.

Allows employees to request and access approved SaaS applications.

Offers a unified interface for managing licenses, users, and applications.

Automates workflows for provisioning and deprovisioning user access.

Manage, store and organize emails within the system or via third-party apps

Track the amount of money spent on a certain product or with a certain supplier

Track and manage inventory levels to maintain proper supply

Create, design and manage workflows for repetitive tasks

Manage and optimize an organization’s use of SaaS applications.

Automates core HR functions such as talent management, employee evaluation and learning management

Manage, organize, and store contact information

Create, manage and track all task activities and progression

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Specify or track the date/time a project, task, etc., is due for completion

Track employee schedules, availability, and performance across projects and tasks

Track, store, and access client contracts or licenses

Track and organize the number of licenses available to the organization

Track and manage adherence to policies for any service, product, process, or supplier

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Populates custom app metadata using AI.

Provides real-time answers to questions about licenses, apps, and usage.

Tracks SaaS application spend against allocated budgets.

Identifies opportunities to reduce spend by consolidating redundant or overlapping vendors.

Sends alerts for upcoming contract renewals.

Uses AI to extract line items, auto-renewals, and key terms from SaaS contracts.

Assigns SaaS costs to departments, teams, or business units.

Projects upcoming renewal costs based on contract and license data.

Use AI to generate content in the form of text, images, videos, etc.

Track the status over time for a request, process, asset, or transaction

Notifications that are delivered to users as soon as an event occurs

Create budgets based on historical data and future projections

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Assign available resources (human and/or non-human) to various projects and tasks

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Determine and plan production capacity based on changing demands

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Integrate with a third-party accounting system

Arrange tasks based on the level of priority or urgency

Track work performed and resources used for past customers, sites, or assets

Private online space that lets businesses securely share documents and provide information access to clients

Customize contracts and forms to collect specific information

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Database containing accurate and up-to-date information on all operational services

Notifications that are delivered to users as soon as an event occurs

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Active monitoring of systems, applications, or networks

Use AI to generate content in the form of text, images, videos, etc.

Gauge satisfaction and receive information for improvement and success

Assemble applications and processes by dragging over and arranging pre-built components

Online portal through which end users can access the system, manage tasks, or obtain information

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatic reply functionality for incoming messages

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Track the status of support tickets/escalations as they move through the service queue

Tickets are automatically assigned to specific agents based on predefined rules

Templated responses for responding quickly to recurring support requests

Provides a channel for team members to share media files, communicate, and work together

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Customize data fields to support various needs and use cases

Track and document all activities across devices, networks, and other systems

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

System alerts about the need to escalate an issue or request

Define levels of authorization for access to specific files or systems

Creation and customization of dashboards

Control system behavior and appearance, and access and report on system status/health from a distant location

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Communicate using direct chat or messages within the system

Manage the process of evaluating documents or requests submitted for approval

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Securely stores data to prevent data loss or breaches

Set & manage permission levels based on user roles and restrict access to only authorized individuals

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Data is backed up automatically to prevent data loss

View and track pertinent metrics to find patterns and gain insights from data

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Review data from past periods to reveal recurring tendencies and predict future performance

At least a username and password is required to access the system

Assemble applications and processes by dragging over and arranging pre-built components

Define levels of authorization for access to specific files or systems

Creation and customization of dashboards

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Compliant with HIPAA, which sets standards for sensitive patient data protection

Receive system updates as soon as any changes are made

Plan availability and assign specific time slots for tasks and resources

Application programming interface that allows for integration with other systems/databases

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Move from one database to another, or upgrade the version of database software being used

Online portal through which end users can access the system, manage tasks, or obtain information

Plan and implement business continuity measures in case of unforeseen events

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Track and document all activities across devices, networks, and other systems

Automatically create schedules based on business needs or employee availability and qualifications

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Access client's system information, including hardware and software configuration, to perform diagnostics

Track the status over time for a request, process, asset, or transaction

Alter the layout and content of reports

System alerts about the need to escalate an issue or request

Interact with data visualization elements, such as charts and graphs, to drill down into data

Define network parameters and threshold settings to monitor network health and take necessary precautions

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Store, manage and track all forms in a centralized location

Track, report on and implement actions pertaining to physical safety at the workplace

Track and manage adherence to policies for any service, product, process, or supplier

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Create, manage and track all task activities and progression

Allow users to access multiple services after entering their login credentials once

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Application programming interface that allows for integration with other systems/databases

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Active reporting of data and metrics

Investigate and take action at root cause or error in processes to prevent recurring issues

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and track all relevant internal and external communications

A record of all activities within the system, including user access, changes made, etc.

Manage incidents related to outages or breaches in functionality of IT systems

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A chronological record of actions or occurrences within a network, software, or process

Analyze potential risks across the organization

Create, design and manage workflows for repetitive tasks

Initiate collection and analysis of known risks

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports

Track, manage, or resolve user requests and IT incidents/issues

Set and monitor service level agreements to ensure timely response and resolution

Timed notification for any upcoming task, deadline, appointment, or activity

Track and organize on-call shifts

Oversee people and resources to carry out an investigation

Schedule predetermined or ad hoc maintenance services and labor requests

Track the status over time for a request, process, asset, or transaction

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Use AI to generate content in the form of text, images, videos, etc.

Access software remotely via mobile devices

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Configure existing workflows to meet your organization's needs

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Initiate collection and analysis of known risks

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Track and report regulatory data to either internal management or external stakeholders

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dynamic maps that update whenever network changes are made

Monitor the movement of one or more IT assets throughout the organization

Track and manage task relationships and dependencies

Import and export data to and from software applications

Connect to big data sources

Assemble applications and processes by dragging over and arranging pre-built components

Export a map or layout to share

Application programming interface that allows for integration with other systems/databases

A way to visually represent data where different categories of items are marked with different colors

Track the availability time for a designated network or website over a given period of time

Store and organize documents in a centralized system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Plan availability and assign specific time slots for tasks and resources

A chronological record of actions or occurrences within a network, software, or process

Alter the layout and content of reports

Collect and analyze traffic data about website visitors

Track unplanned equipment or network failures

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Internet standard protocol for collecting information about managed devices on a network

Define levels of authorization for access to specific files or systems

Take actions to troubleshoot issues for networks, devices, etc.

Schedule predetermined or ad hoc maintenance services and labor requests

Network topology maps providing infrastructure visualization for devices, connections, configurations, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Search and filter data across systems to locate required information by entering keywords or certain criteria

Discover patch statuses and vulnerabilities

Create a virtual version of operating systems, storage devices, or computer network resources

Define network parameters and threshold settings to monitor network health and take necessary precautions

Notifications that are delivered to users as soon as an event occurs

Notifications via mobile devices

System alerts about the need to escalate an issue or request

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Alter the layout and content of dashboards

Receive and/or send email notifications for urgent updates, requests, or other information

Prevents, detects and removes malware

Access client's system information, including hardware and software configuration, to perform diagnostics

Deploy updates or install new software remotely

Access work applications remotely, for when working away from the office and/or traveling

Streamlining repetitive tasks and activities through automated and predefined workflows

Receive data and information in real time

Review and uncover trends in spending activity

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Online portal through which end users can access the system, manage tasks, or obtain information

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and interpret metrics on the usage of company resources

Provides a channel for team members to share media files, communicate, and work together

Accounts held by members of an organization

View and track pertinent metrics to find patterns and gain insights from data

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Add customized logos and colors to align with company branding

Graphical representation of data

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allow users to access multiple services after entering their login credentials once

A record of all activities within the system, including user access, changes made, etc.

Analyze and gain insights into data in real-time

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alter the layout and content of reports

Application programming interface that allows for integration with other systems/databases

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Define levels of authorization for access to specific files or systems

Arrange tasks based on the level of priority or urgency

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Add customized logos and colors to align with company branding

Application programming interface that allows for integration with other systems/databases

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

View and track pertinent metrics to find patterns and gain insights from data

Scan barcodes to ensure accurate pricing and label tracking

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize contracts and forms to collect specific information

Track and report regulatory data to either internal management or external stakeholders

Graphical representation of data

A record of all activities within the system, including user access, changes made, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Online portal through which end users can access the system, manage tasks, or obtain information

Alter the layout and content of reports