[ Infraon... Reviews ](https://www.g2.com/products/infraon-infinity/reviews) [ Infraon... Reviews ](https://www.g2.com/products/infraon-infinity/reviews) # Infraon Infinity Features ##### ## Analysis (1) Threat Detection Collects and curates data insight about the performance and health of a company's system. Show More ##### ## Platform (5) Unified Communications Platform Facilitates communication between users and administrators. Remote Access Allows end users to remotely access to company's IT database. ITIL Policy Compliance Helps organizations establish, implement, and adhere to ITIL regulation. Asset Tracking Tracks IT assets and financial data. IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. Show More ##### ## Security (8) Endpoint Protection Allows the IT team to oversee all possible endpoints in a single source of reference. Patch Management Automates the updating of security measures on enterprise devices. Disaster Recovery Provides cloud backup or disaster recovery solution to protect enterprise data and applications. Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Role-Based Access Control Assigns access based on user roles and policy rules. Threat Detection Alerts Sends alerts on unauthorized access or app misconfigurations. Compliance Monitoring Tracks regulatory compliance across SaaS applications. Show More ##### ## Administration (3) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. Show More ##### ## Service Desk (3) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Show More ##### ## Functionality (18) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Diverse Systems Monitoring Monitor usage and activity on a diverse array of IT systems, e.g., servers, databases, and networks. Real-Time Analytics Generate real-time high-level and/or in-depth analytics regarding monitored systems activity. Observability Generate insights into IT systems utilizing event metrics, logging, traces, and metadata. AI/ML Integration Integrate AI and/or machine learning capabilities to identify and address potential and active failures and errors. Software inventory and lifecycle management Create a software inventory for on-prem and SaaS software and manage software lifecycle from deployment to retirement. License entitlement and usage management Manage software license entitlements versus user utilization Vendor management and compliance Manage vendor renewals, invoices, and compliance information in a centralized repository Automated end user license provisioning Automatically provision and deprovision licenses for end users based on employee directory and/or HR system data Approved app catalogue Provide an app catalogue to empower end users to access the software licenses they require Customized alerts Create custom alerts based on business, contractual, and compliance rules Show More ##### ## Management (16) Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Single Pane of Glass Consolidate IT systems monitoring overviews to a single pane for quick insights. Dashboards and Visualization Offer pre-built and custom reporting and dashboards for quick insights into system states. Performance Baselines Set expected baselines for system functions. Alerting Create and distribute detailed alerts via email, phone, and messaging for potential and active failures and errors. Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. Show More ##### ## Monitoring (4) Constant Monitoring Monitors systems constantly in real-time. Timely Alerts Alerts users of incidents and issues as soon as they arise. TIcket Accuracy Generates accurate incident reports. AI Monitoring Utillizes AI to monitor and report on incidents in real-time. Show More ##### ## Management Tools (3) Ticket Assignment Assigns tickets to relevant team members. Standardization Cultivates a standardized workflow for enhanced organization. Lifecycle Visualization Grants transparent overviews for the lifecycle of each incident. Show More ##### ## Visibility (3) Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Alerts and Notifications Clearly notifies team members with relevant information and anomalies in a timely manner. Reporting Creates reports outlining load distribution, performance and other relevant metrics. Show More ##### ## Monitoring and Management (6) Multi-Server Management Allows users to track and control resource spend and loads across multiple servers. Automation Automatically allocates resources to optimize loads across servers. Performance Baseline Sets a standard performance baseline by which to compare live server activity. Real-Time Monitoring Constantly monitors server to detect anomalies in real time. Immediate Alert Notification Ability of the monitoring software to immediately alert the user in case of any issue. Proactive Server Monitoring Software Deploys remedial actions proactively. If this measure fails, then the user is alerted. Show More ##### ## Asset Inventory (4) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## Risk assessment (3) Shadow IT detection Identify unsanctioned software Software vulnerability assessment Flag vulnerable software based on government-provided vulnerability information repositories Redundant software functionality identification Identify redundant functionality across applications to reduce spend on duplicate features Show More ##### ## Cloud environment support (2) Server Monitoring For Cloud Deployments Supports public, hybrid and private cloud environments. Software Scaling Software can scale as the enterprises adds more servers to their portfolio virtually. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Monitoring - Network Monitoring (3) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (3) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Show More ##### ## Network Performance - Network Monitoring (2) Dynamic Network Optimization Continuously analyzes and adjusts network configurations to optimize performance and reliability. Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (3) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Self-Healing Networks Automates corrective actions for common network issues, reducing downtime and manual intervention. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## App Management (6) App Usage Monitoring Tracks SaaS application usage by user, team, and department. Custom Workflows Enables creation of tailored automations for IT and admin tasks. Shadow IT Discovery Identifies both sanctioned and unsanctioned SaaS applications in the environment. Self-Service App Store Allows employees to request and access approved SaaS applications. Centralized Management Console Offers a unified interface for managing licenses, users, and applications. Onboarding & Offboarding Automation Automates workflows for provisioning and deprovisioning user access. Show More ##### ## AI Features (2) Auto-fill Custom App Details Populates custom app metadata using AI. AI Assistant Provides real-time answers to questions about licenses, apps, and usage. Show More ##### ## Spend Management (6) Budget Tracking Tracks SaaS application spend against allocated budgets. Vendor Consolidation Insights Identifies opportunities to reduce spend by consolidating redundant or overlapping vendors. Renewal Notifications Sends alerts for upcoming contract renewals. AI Contract Parsing Uses AI to extract line items, auto-renewals, and key terms from SaaS contracts. Cost Allocation Assigns SaaS costs to departments, teams, or business units. Renewal Spend Forecasting Projects upcoming renewal costs based on contract and license data. Show More ##### ## Agentic AI - Network Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Enterprise IT Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Incident Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Server Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Enterprise Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Software Asset Management Tools (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - SaaS Management Platforms (SMP) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![AssetSonar](https://images.g2crowd.com/uploads/product/hd_favicon/bb08e2d526d151b39e84394282e84f0e/ezo-assetsonar.svg "AssetSonar") Sponsored AssetSonar 4.5/5 (75) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5 (4,346) ](https://www.g2.com/products/ninjaone/reviews) [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5 (1,290) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5 (1,177) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/infraon-infinity/competitors/alternatives) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management)[ Enterprise IT Management ](https://www.g2.com/categories/enterprise-it-management) [ Network Monitoring ](https://www.g2.com/categories/network-monitoring)[ Incident Management ](https://www.g2.com/categories/incident-management)[ Enterprise Monitoring ](https://www.g2.com/categories/enterprise-monitoring)[ Server Monitoring ](https://www.g2.com/categories/server-monitoring)[ SaaS Management Platforms (SMP) ](https://www.g2.com/categories/saas-management-platforms)[ Software Asset Management Tools ](https://www.g2.com/categories/software-asset-management-tools) Show More ##### Explore More [ What is the top-rated invoice management solution for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-invoice-management-solution-for-enterprises)[ What is the best booking tool for multi-location office spaces? ](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces)[ Most recommended compensation management software for large enterprises ](https://www.g2.com/discussions/most-recommended-compensation-management-software-for-large-enterprises) [ ai writing platforms ](https://www.g2.com/discussions/best-ai-writing-platforms)[ User Research Tools ](https://www.g2.com/discussions/which-user-research-tools-are-helping-your-team-right-now)[ Pros and Cons Details ](https://www.g2.com/products/infraon-infinity/reviews?qs=pros-and-cons) Show More [ What is the top-rated invoice management solution for enterprises? ](https://www.g2.com/discussions/what-is-the-top-rated-invoice-management-solution-for-enterprises)[ What is the best booking tool for multi-location office spaces? ](https://www.g2.com/discussions/what-is-the-best-booking-tool-for-multi-location-office-spaces)[ Most recommended compensation management software for large enterprises ](https://www.g2.com/discussions/most-recommended-compensation-management-software-for-large-enterprises) [ ai writing platforms ](https://www.g2.com/discussions/best-ai-writing-platforms)[ User Research Tools ](https://www.g2.com/discussions/which-user-research-tools-are-helping-your-team-right-now)[ Pros and Cons Details ](https://www.g2.com/products/infraon-infinity/reviews?qs=pros-and-cons)