# Impact Telecom Reviews
**Vendor:** Impactech  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Impact Telecom
ImpacTech is where innovation meets business and great things happen because great people come together.




## Impact Telecom Reviews
  ### 1. Best Rates given with tier 1 carriers. 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 09, 2018

**What do you like best about Impact Telecom?**

The free PBX and you only pay the rates which are actually the best we found in the market.

**What do you dislike about Impact Telecom?**

Nothing came up as a negative so far and also the agents seem to like it as well.

**What problems is Impact Telecom solving and how is that benefiting you?**

improves call expenses and the same time overall business expenses.


## Impact Telecom Discussions
  - [What is Impact Telecom used for?](https://www.g2.com/discussions/what-is-impact-telecom-used-for)

- [View Impact Telecom pricing details and edition comparison](https://www.g2.com/products/impact-telecom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A28%3A23+-0500&secure%5Bsession_id%5D=4b3d4540-8caf-4f33-9180-3aac24fbfc29&secure%5Btoken%5D=b70d71fd51d379341fda576c5348ce6c2a9367b2f56bc077292ade6303bf72a9&format=llm_user)

## Impact Telecom Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top Impact Telecom Alternatives
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