--- title: iGrafx Reviews meta_title: 'iGrafx Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how iGrafx works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 86 scale: '5' date_modified: '2026-06-15' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # iGrafx Reviews **Vendor:** iGrafx **Category:** [Business Process Management Software](https://www.g2.com/categories/business-process-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 86 ## About iGrafx iGrafx empowers enterprises to understand, improve, and transform the way their business truly runs. As a leader in Process Intelligence, iGrafx Process360 Live unifies process mining, process mapping, and digital twin simulation in one end‑to‑end platform—giving organizations a complete, connected view of their operations. Process360 Live captures real process data, maps it visually, and simulates potential improvements so teams can identify inefficiencies, test changes safely, and drive measurable optimization. From aligning business and IT, to strengthening compliance, to accelerating initiatives like automation, RPA, Lean, and Six Sigma, iGrafx helps organizations turn their processes into a competitive advantage with clarity and confidence. With iGrafx, business leaders can discover how work actually happens, model how it should happen, and continuously optimize for ROI and operational excellence. Learn more at www.igrafx.com. ## iGrafx Reviews ### 1. Great for requirement elicitation sessions **Rating:** 4.0/5.0 stars **Reviewed by:** Sue G. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about iGrafx?** Great tool to use in team settings to document as-is and to-be processes. Get immediate agreement across teams on where the work occurs (or should occur). **What do you dislike about iGrafx?** Hard for new process modelers who don't know all the BPMN rules to create process models on-the-fly. **What problems is iGrafx solving and how is that benefiting you?** We use iGrafx process modeler to document our business processes - it is a great tool to descibe operational processes and identify the tools used by staff to perform their work. We also use iGrafx process modeler during requirement elicitation / business solution design sessions to clearly identify the work each team performs during new processes, and order the work must occur. ### 2. Smart data control tool for monitoring innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan D. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about iGrafx?** iGrafx monitors all our customers data from all sources and gives the best implementation solutions. Our marketing department ensures that any data that enters from sales channels is securely saved for future decision-making. It is easy to deploy this platform in business enterprise and learn the performance after short period of functionality. **What do you dislike about iGrafx?** Monitoring of data input and output has been the biggest role of this software. It has maintained high standards of reliability and offered the best data solutions always. **Recommendations to others considering iGrafx:** The performance of iGrafx has been excellent and I recommend to others. It has high capability of controlling data in any organization with positive ROI. **What problems is iGrafx solving and how is that benefiting you?** I have not experienced any challenge of data loss since we deployed this platform. Data integrity has been achieved since we deployed iGrafx for effective data controls across our organization. It provides insights on time and measures to be put in place to avoid any risks that may occur in business transactions. ### 3. Its a YES for iGrafx **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about iGrafx?** What I like the most about this tool is its ease of use which makes it easy to adapt. The technical support is above par and tries to provide the best they can every time. **What do you dislike about iGrafx?** Technical support helps us with everything every time, but the speed at which they do so is very slow. This is the only room for improvement, for the rest is just great. **Recommendations to others considering iGrafx:** Go for it or at least give a try. **What problems is iGrafx solving and how is that benefiting you?** I used it to solve the problem of process creation & deployment. It also helped us automate our workflow, thus, reducing human involvement and helping us save on resources or utilize them somewhere else. ### 4. Good process mapping tool **Rating:** 4.0/5.0 stars **Reviewed by:** Utkarsh G. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about iGrafx?** Tagging the approvers and reviewers. Drag and drop objects. **What do you dislike about iGrafx?** Lags a bit even when the map is not that big. **Recommendations to others considering iGrafx:** Can use drag and drop and customise the objects. **What problems is iGrafx solving and how is that benefiting you?** No more sending maps on mails. ### 5. Modelling process and simulation management **Rating:** 3.5/5.0 stars **Reviewed by:** Pia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about iGrafx?** Call to action simulation can be easily equipped and the process controlling unit learns us to fill the rules control out thanks to the detailed datasheet settings (upload from external tools possible). **What do you dislike about iGrafx?** First steps are not good enough described in the basic settings - a menu with the simple and necessary functions would be helpful to get a first overview. **What problems is iGrafx solving and how is that benefiting you?** Using modelling forms and simulations to offer our IE-management office the possibility and giving the choice to re-think about standard and special events during the processing control. The ongoing product fixing and reuse of learned processes works at the best. ### 6. Intuitive tool and excellent support. **Rating:** 4.0/5.0 stars **Reviewed by:** Paola Lucía C. | Ejecutiva de cuentas, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about iGrafx?** This software is very helpful, all the tools are so intuitive. The product support is great and it is perfect to save all the data bases we have. **What do you dislike about iGrafx?** I think this is a good developing software. It's still missing more integrations with other softwares. And a free basic version for people to try it. **Recommendations to others considering iGrafx:** This platform is very flexible with how to document your processes, the repository can documents in the best way. Document risks are totally savety. **What problems is iGrafx solving and how is that benefiting you?** My company experience were associate Systems, Teams, Roles, Capabilities, Requirements and other processes to establish a total control with this platform. **Official Response from Robert Thacker:** > Thank you Paola for your review. There is actually a free trial of iGrafx. YOu can find a link on our website at www.igrafx.com. We would also like to hear more about about what other systems you are wishing to integrate with. Please contact us with the attached link. ### 7. A unique and enjoyable experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about iGrafx?** I like its compression of expenses and reduction of operational costs, which serves a lot to increase the productivity of the corporation by allowing free access to its assets, which represent the best of its software and the profits obtained with the help of its interface, in charge of proposing the users the most comprehensible articulation of its page, making the experience unique and very pleasant to remember and recommend, since the help offered by its platform is not found everywhere, that is why it is important to have a novel system like igrafx, which keeps you in constant learning. **What do you dislike about iGrafx?** When I want to change my management model, the ones given by the igrafx system, it is a little difficult to relate the established guidelines in order to effectively modify each step you want to make, so it slows down the process of replacing strategy models, so it would be correct to add an immediate action option to establish clearly and quickly the actions corresponding to the command exercised to generate the change you want to use. **Recommendations to others considering iGrafx:** It would be an honor to recommend his contribution for being unique and different to guarantee the most favorable results for companies that use their codification to transform information to drive and incur in the organization of the company, with the skillful direction to follow to link the most affluent channels that generate a positive conductivity that can make the organization enjoy great fruits. Standing out for having a simple landing page, which has a colorful, different and technological design, making each user can be attracted by its programming. **What problems is iGrafx solving and how is that benefiting you?** The scale and the proportion of assistance and training of excellence are an important part of the system of integration of quality control guides of operations in the business area guaranteeing a located cohesion, on the part of the platform of automation of professional processes, with the import and export of data, collaborating to the design and follow-up of changes in the business rules conforming stability in the trajectory of the user within the aspects of his interest, without limitations at the time of sharing files and documents related to the activities carried out by the company. ### 8. Technology and hi-fi solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about iGrafx?** iGrafx is a product that has provided me with an excellent experience in my company because of the functional, stable and innovative nature of this service. The visibility that this product offers is excellent for managing better decision making to increase work productivity. The service is potential to understand, improve and control operations, allows monitoring of automation processes and sharing of role-based business knowledge. This service is very easy to implement and use, it is available for Mac, Windows, Android and iPhone which is a very advantageous aspect for people to easily access the platform. Once people purchase and implement this service they can see noticeable favourable changes in the productivity of the organisation, because the system provided by iGrafx is very complete and provides great innovation. **What do you dislike about iGrafx?** The iGrafx Service works very well, in the time I have been using this system I have never had any problems. In terms of improvements I would like the software to have a training program or documentation to help inexperienced users who purchase the service as the operation of this system to be able to use it better and avoid having problems, as it is very common to see people who have problems using the service because they are new and do not know how it works. **Recommendations to others considering iGrafx:** This product is very innovative and professional in its class, the service offers solutions tailored to every business need that requires a better system to increase labor productivity, it is very easy to use and implement, it offers an extraordinary experience and its cost is very accessible, I really invite people to purchase and try iGrafx in their business so they can get favorable results. **What problems is iGrafx solving and how is that benefiting you?** iGrafx is a service that has been implemented throughout our company, because it is a very productive service and allows us to make more effective management decisions to increase labor productivity, allows us to manage multiple operations, design and implement automated workflow processes among others. The functionality of this service has allowed our company to obtain favorable changes that help our company progress constantly. ### 9. IGrafx Mapping Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Somrita C. | Process Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2020 **What do you like best about iGrafx?** IGrafx is one of the most easy and user friendly mapping tools, resource friendly and less business costs compared to the other process mapping tools. It maintains the standards of Business process notations making it accepted globally. The icons usage are simple and readily understandable for end users as well. We have IGrafx flowcharter which takes care of the mapping and System of Records Requirements whereas IGrafx Six Sigma focuses on the improvement techniques which makes it to usage more broader. **What do you dislike about iGrafx?** The cons can be it slows down sometimes and server needs refreshing very frequently. Also there can be survey to include certain additional icons for better process documentation. **Recommendations to others considering iGrafx:** Please start using it. It is very resourceful and gives good mapping results. **What problems is iGrafx solving and how is that benefiting you?** One of the cons that I have faced with mapping with IGrafx is - it slows down over a period of time and so the server capacity should be refreshed frequently to avoid the application downtimes. Benefits - it is very user friendly and meets the SOR organisational requirements. **Official Response from Robert Thacker:** > Hello Somrita Thank you very much for very kind review. We would like to learn more about the slow downs you mention. Please contact us if and when this occurs again so we can assist and determine why this is occurring. https://www.igrafx.com/knowledge-center/support/contact-support/ ### 10. Cloud based process automation **Rating:** 4.0/5.0 stars **Reviewed by:** Rupert H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about iGrafx?** Ongoing controlling unit for automatically task process management - the dashboard allows us to check the several operations that are active. Having a better overview and possibilities to check if we have a process in the company that needs a double check. **What do you dislike about iGrafx?** Generally the suite manager is perfectly and properly builded, but the main reports are available to download for a based period (fixed) - specific reports for single projects are possible to download and save just for a short time after. **What problems is iGrafx solving and how is that benefiting you?** The possibility to collect process management and bundle powers to reach a better performance. Processes that we can bundle we can see in the dashboard and it's possible to reach a higher efficacy. ### 11. Process automation and controlling of customer assignment **Rating:** 4.0/5.0 stars **Reviewed by:** Erich R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about iGrafx?** The modeling platform offers several options and possibilities to create and set up our projects, we can start and control the automatic running processes. Definition of current product classes works perfectly and also the risk management dashboard is well done. **What do you dislike about iGrafx?** Reports for the simulations are available with standard graphics, here we have no possibility to change the design and the class code. The shortcuts are not editable. **What problems is iGrafx solving and how is that benefiting you?** Management of the internal processes and also the financial and risk management of the single projects that we are currently working on it. The calendar implementation from our external software works perfectly and it's accurate. ### 12. Easy to use BPM tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about iGrafx?** iGrafx let's you simulate in an easy way. There's great flexibility in changing process diagrams. Workflows can be created, showing activities and tasks involved, allowing proper monitoring. **What do you dislike about iGrafx?** Learning curve can be steep. Purchase of support/consulting hours may be required for learning how to use certain features. Pricing can be restrictive for small businesses. **Recommendations to others considering iGrafx:** Try the trail version before making the decision to commit to the licensed product. In this way you will be certain if the tool matches your criteria. **What problems is iGrafx solving and how is that benefiting you?** Organization of processes. Flowcharts and worflows have definitely improved projects' efficiency. ### 13. Great process mapping software! **Rating:** 4.0/5.0 stars **Reviewed by:** Mark S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2020 **What do you like best about iGrafx?** It is very easy to use and customizable. It works more intuitively than Visio and also has the capability to do simulations. Learning how to use iGrafx is straightforward. **What do you dislike about iGrafx?** Some of the simulation features are not straightforward for building models. **What problems is iGrafx solving and how is that benefiting you?** I was able to build a supply chain model for one of my clients. It was great to simulate the work environment and saved the client over $1M on an annual basis. ### 14. Good overall tool for process modeling using BPMN **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about iGrafx?** The iGrafx application is intuitive tool for modeling. It enables models with the capability to 'drill-down' from high-level to transaction details if needed. It includes "alerts" within the application to alert users when a process is not correctly modeled. With limited training, end-users are up and running quickly. **What do you dislike about iGrafx?** Models are not always backward-compatible (users need to be on the same version). Some functions are not 'easy' - for example, the ability to export process data. Finally there are a few "quirks" - but not show-stoppers (e.g, opening an iGrafx model straight from outlook email attachment results in an error and requires user to shut down and restart. **What problems is iGrafx solving and how is that benefiting you?** iGrafx has enabled more "shareable" models across our company; and better standardization of models utilizing BPMN language. ### 15. The advantages of iGrafx **Rating:** 4.0/5.0 stars **Reviewed by:** Mark N. | Process Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about iGrafx?** The visibility of a process map makes training staff much easier **What do you dislike about iGrafx?** Sometimes the handling of the screen can be difficult to handle **What problems is iGrafx solving and how is that benefiting you?** The visualization of a process map is really helpful and makes things easier for staff to understand ### 16. Best tool for value stream mapping **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2020 **What do you like best about iGrafx?** IGrafx is the one of the best tool for value stream mapping. It is a tool that empowers me to collect, centralize, and share knowledge about our processes, which facilitates efficient collaboration. it easy to access process discovery and capture. **What do you dislike about iGrafx?** During hierarchy structure it not provides more tools... **Recommendations to others considering iGrafx:** Yes **What problems is iGrafx solving and how is that benefiting you?** 1. Value stream mapping 2. Hierarchy structure. 3. Manpower mapping 4. Some lean manufacturing problems ### 17. Igrafx **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2020 **What do you like best about iGrafx?** I like the ease at which you can learn the basics of iGrafx software. **What do you dislike about iGrafx?** I would like to see more integration of business process management capabilities into the software. Although simply not be aware of capabilities, I would also like to see more capabilities around managing risk and control integrated with the maps themselves. **What problems is iGrafx solving and how is that benefiting you?** I really have not seen any problems. ### 18. Powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2020 **What do you like best about iGrafx?** Very easy to navigate, create, and document. **What do you dislike about iGrafx?** At first the amount of features seemed overwhelming. Lots to remember to get a good picture of your own organization. **What problems is iGrafx solving and how is that benefiting you?** managing risk ### 19. Awesome Mapping Presentation Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Viswanath V. | Business Process Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about iGrafx?** There are lots of options provided in this tool, compared to other mapping tools iGrafx provides Template categories like Process, Value Stream Mapping, Lean Sigma Tools. Mapping template provides various alternatives which is much easier. Navigation for this tool is way ahead that other mapping tools. **What do you dislike about iGrafx?** Even though there are lots of technological advancements in Tech industry taking place. Igrafx could be updated in terms of automation, Optical character reorganization and voice recognition to compete industry tools. **Recommendations to others considering iGrafx:** Good process mapping to document processes and add value to the process. **What problems is iGrafx solving and how is that benefiting you?** Since I could capture the oral and written processes as a Flow chart, I could use this for future reference, I could use this process map to automate the process. ### 20. iGRAFX.. Best Mapping tool ever **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2019 **What do you like best about iGrafx?** Igarfx is one of the easiest tool available in the market for Business Process Management. It offers ability to do process mapping and simulation, capcity modeling with igrafx orgin **What do you dislike about iGrafx?** Not a easy way to pull our reports. No inbuilt dashboard to measure any metrics **Recommendations to others considering iGrafx:** AMAZING tool with lot of functionality with easy navigation. Works with lot of shortcuts. **What problems is iGrafx solving and how is that benefiting you?** It helped us to understand our current state processes and also helped us the measure the impact of change ## iGrafx Discussions - [How different is IGrafx Flowcharter and IGrafx Six Sigma ? Key benefits](https://www.g2.com/discussions/25330-how-different-is-igrafx-flowcharter-and-igrafx-six-sigma-key-benefits) - 1 comment, 2 upvotes - [How do you overlay a journey skin once the taxonomy is set up?](https://www.g2.com/discussions/47361-how-do-you-overlay-a-journey-skin-once-the-taxonomy-is-set-up) - 2 comments, 1 upvote - [View iGrafx pricing details and edition comparison](https://www.g2.com/products/igrafx/reviews?filters%5Bnps_score%5D%5B%5D=4&open_modal_url=%2Fit%2Fproducts%2Figrafx%2Fwishlists%3Fhost_path%3D%252Fproducts%252Figrafx%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D4%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-25+01%3A22%3A36+-0500&secure%5Bsession_id%5D=1d6ae72a-cbff-4281-859b-9b24cdb7c92c&secure%5Btoken%5D=e6c8944bd92eff271df4fd7179a0711ceff4521334110dde3a412855e560c3da&format=llm_user) ## iGrafx Features **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Generative AI** - AI Text Generation - AI Text Summarization **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Customization** - Document Generation - Process Design - Process Repository - Low-Code App Development **Automation** - RPA Integration - Application Development **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Generative AI** - AI Text Summarization **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Process Development** - Process Routing ## Top iGrafx Alternatives - [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) - 4.4/5.0 (57 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (429 reviews)