It’s a good thing that the IdeaScale support team is there, 24x7 to provide excellent support because we’ve certainly encountered our share of system issues. They’ve acknowledged this and attributed it to disruptions they’ve encountered recently due to the Covid-19 pandemic. I suppose that is understandable though we run a comparable software organization ourselves here at QTS and have had no decline in quality as a result of the pandemic. However, despite the issues, the IdeaScale support team has done an excellent job of addressing and resolving our issues in a timely fashion.
Also, while the front-end, member-facing UI features are good, the back-end moderation and administration UI can be confusing and less than intuitive at times. Be prepared to invest some time in learning the ins and outs of the system. Also, be prepared to export data and work with it in a spreadsheet to get any meaningful reporting out of the system. They are working on enhancing their reporting features though and we feel confident that they will get there in time. Review collected by and hosted on G2.com.