# IdeaScale Reviews **Vendor:** IdeaScale **Category:** [Idea Management Software](https://www.g2.com/categories/idea-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 28 ## About IdeaScale IdeaScale is an award-winning idea management software solution that helps businesses, governments, and social change-makers empower their workforce. With IdeaScale, these diverse entities can capture the ideas of their employees and streamline their development in order to maximize the impact of each idea. ## IdeaScale Reviews ### 1. Was incredible- now subpar! **Rating:** 2.5/5.0 stars **Reviewed by:** Kelly W. | Director of Innovation and Member Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about IdeaScale?** Striving to be an employer of choice is necessary to sustain most businesses as the war for talent wages on and begins with taking good care of your employees. Listening to your employees, clients, and customers area necessary commitment, and Ideascale makes it possible, easy, and impactful. Idescales product is easy to use, crowd engaging, empowering, and we leverage to assist us in refining business needs, explore how to make innovative changes in a time of immediate need! In terms of Ideascale as an organization, one of the best around- The desire and willingness of their team members to help you make the tool the best it can be is remarkable. I value feeling more than just a subscriber of Ideascale, but like an extension of their organizational family where it feels like there are common goals and voices. **What do you dislike about IdeaScale?** Working with their support team is not what it used to be, rotating door of support personnel. Lack of roadmap and iteration, no longer visionary, cost is not worth it, unable to continue to support Roi of products value. **Recommendations to others considering IdeaScale:** Awesome! **What problems is IdeaScale solving and how is that benefiting you?** Problem resolution and idea engagement from our employees - We are continuing to explore the many values and features of the tool- look to solve problems our members have with their voice, not just internally. in the near future. **Official Response from Sean Miller:** > Kelly, it's been a pleasure working with you and the larger team! You have some wonderful and passionate innovators over there, org wide. We look forward to continuing to support your great work for years to come. ### 2. IdeaScale helps give your community a voice in the process **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Adjunct Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about IdeaScale?** IdeaScale makes it incredibly simple to get feedback from your community and stakeholders. Once you have your question(s) in place and an engaged team to thoughtfully evaluate the submissions, you have all of the makings of an impactful change in your organization. **What do you dislike about IdeaScale?** It's sometimes hard to find the balance between public vs. anonymous interaction with the tool. This speaks to your own internal communication plan and prioritization (and it's not a knock on IdeaScale in any way), but it's something to think about ahead of time. **What problems is IdeaScale solving and how is that benefiting you?** To name a few: employee engagement, diversity/equity/belonging, process improvements, innovations and opportunities, policy development/enhancement. We've been able to make tangible progress in all of these domains, but the energy from the community in realizing how they have contributed to moving the needle has been the biggest benefit. **Official Response from Daniela Araya:** > Thank you Michael! We look forward to hearing more of your continued success with us. ### 3. Interesting Platform for Democratization of Opinion **Rating:** 4.5/5.0 stars **Reviewed by:** Romi M. | Board Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about IdeaScale?** The ease of collecting opinions is the best aspect, not the opinions themselves necessarily. **What do you dislike about IdeaScale?** I'm not convinced that opinion sourcing is truly connected to innovation. The process cost of sifting through and testing ideas is the main issue that no software platform can attend to. **What problems is IdeaScale solving and how is that benefiting you?** The main problem is to democratize opinion collection with the hope of 1. ensuring that people felt heard; 2. getting some good ideas to run with. These benefits are definitely powerful. ### 4. Professional platform to use for your idea generation, evaluation and selection. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2021 **What do you like best about IdeaScale?** Usefull design with flexibility to configure the process in such a way that it matches our specific needs. Great, on the spot help of support staff. **What do you dislike about IdeaScale?** A downside might be its complexity. And some things were less flexible than we would have preferred, for example the scales used to evaluate our ideas could not be changed **Recommendations to others considering IdeaScale:** It is a very nice, well functioning platform for idea generation, evaluation and selection. I recommend to carefully evaluate all the options before implementing -there are many that you might find interesting (such as multiple voting rounds, tagging ideas to create a word cloud of your portfolio of ideas, and organizing an investment round to understand better what ideas are valued most). **What problems is IdeaScale solving and how is that benefiting you?** We run innovation tournaments with our students. ### 5. Customer friendly ideation and collaboration platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about IdeaScale?** Its easy to customize to fit the requirements of the organization. Ideascale constantly improves and introduces new features often based on customer input and insights. The Ideascale organization are extremely helpful and eager to crack potential problems and complex cases. I have worked with Ideascale for 6 years **What do you dislike about IdeaScale?** The follow up opportunites, reporting and analysis could be improved **What problems is IdeaScale solving and how is that benefiting you?** Using Ideascale in a global organization we have been able to take out complexity, work more efficient with idea generation and share great ideas and improvements across - both incremental and disruptive ideas ### 6. How IdeaScale has assisted our organization in crowdsourcing innovative ideas **Rating:** 4.5/5.0 stars **Reviewed by:** Andy O. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about IdeaScale?** IdeaScale's willingness to listen to their consumers needs/wants. We've utilized IdeaScale for over four years now and they have added new features every year that aid us in promoting our brand. **What do you dislike about IdeaScale?** The user interface can be a bit extensive to learn just because there are so many features. So finding areas to change and how those affect others can be a bit challenging but they have a great support staff and an internal knowledge base with several help articles to guide you. **Recommendations to others considering IdeaScale:** IdeaScale has changed vastly since our inception and they have provided numerous benefits to us throughout. They have always been a lifeline for our success and always go above and beyond in making sure we're pleased with our experience. **What problems is IdeaScale solving and how is that benefiting you?** Our goal is to provide our organization with a place for team members to voice their opinions. They experience processes on a daily basis so it is our duty to understand them and provide ways to make their lives' easier. IdeaScale has guided us in doing so by having separate campaigns with various ways to prioritize ideas within them. ### 7. has helped us simplify a large number of tasks and processes within our company **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2020 **What do you like best about IdeaScale?** Its ease of use turns out to be something quite useful when wanting to carry out my research and analysis in a fairly simple way, the fact that everything is quite easy to configure and start turns out to be quite useful when wanting to take the steps initials with this system, the customer service team is quite quick when responding to any problem or doubt that may arise during the use of our application, the reliability and security that the system presents during its use is something that also It adds a great plus, the fact that it can export the information to other formats to make it more manageable also turns out to be a very useful feature. **What do you dislike about IdeaScale?** I have no complaints regarding the use of this application, so I openly recommend the use of this application with your eyes closed, in case I get any complaint or failure regarding the use of this application I will take care to update the review. **What problems is IdeaScale solving and how is that benefiting you?** It has been of great help to us when evaluating and collecting information in a fairly simple and practical way, which has helped us to simplify a large number of tasks and processes within our company in a very practical and simple way. I recommend this application with your eyes closed, everything has been working perfectly for us. ### 8. Excellent platform. Really great service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about IdeaScale?** Flexibility and customization options paired with incredibly knowledgeable staff **What do you dislike about IdeaScale?** Lots of options and takes time to master **What problems is IdeaScale solving and how is that benefiting you?** We are solving two problems: innovation management and community engagement. The product has helped us on both fronts, allowing us to customize how we use it to meet the needs of different stakeholders. Importantly, our account manager rides alongside us ensuring we're using crowdsourcing best practices and leveraging the product features to their fullest potential ### 9. Implementer and Facilitator of Organized Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **What do you like best about IdeaScale?** IdeaScale has continued to add functionality to make it easier to customize the innovation workflow to suite our business needs. They are always available to share guidance on best practices and offer assistance on troubleshooting. **What do you dislike about IdeaScale?** I would appreciate better reporting mechanisms. It would also be nice to have the ability to set metrics with goals and have the system track and report on those automatically. **Recommendations to others considering IdeaScale:** Ideascale has been a great tool for my company because it is customizable to fit our diverse use cases, their support is excellent and they truly do care about you being successful. **What problems is IdeaScale solving and how is that benefiting you?** We are solving the problem of having multiple dissonant mediums of sharing and discussing ideas. Organizing innovation in one location has allowed us to achieve greater visibility, future reference about decisions made and a way to organize innovation workflow. **Official Response from Daniela Araya:** > Robert, thank you for your review. Here at IdeaScale we love to hear about the innovation workflows and success of our customers. If I can aid in anything please don't hesitate to reach out. ### 10. LA World Airports and the City of Los Angeles love using IdeaScale **Rating:** 5.0/5.0 stars **Reviewed by:** Mark O. | IT Innovation and Research, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about IdeaScale?** While the software gives your innovation program great flexibility, the Innovation Architects are the best aspect of the solution. The on-line support staff via chat are great. I usually ask for help and get the answers within a few minutes. I usually find the IdeaScale community members and administrators all want to help each other. I especially find it helpful that they work in governments. **What do you dislike about IdeaScale?** I think it would be helpful to have more assistance on starting up innovation programs. I would love to have an IdeaScale virtual user groups by region. The solution should be integrated with a project management platform so that once the item is funded you can track each project. **Recommendations to others considering IdeaScale:** Prepare on how to go from the innovation funnel to the actual project management during build out of the innovation. I would also have a collaboration platform ready to share documents and meetings with the innovation team. **What problems is IdeaScale solving and how is that benefiting you?** My biggest problem with IdeaScale is getting reporting on the innovation program. I would like to have better integration with Power BI or another dash-boarding tool. LAWA has a robust innovation tool that tracks innovation for all of prototypes. LAWA was named the most innovative airport in the USA, in part through the use of IdeaScale. IdeaScale has allowed LAWA to make ### 11. Best Crowdsourcing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2020 **What do you like best about IdeaScale?** Ideascale is highly customizable but also easy to set up straight out of the box. I enjoy how easy it is to onboard people and the front-facing interface is clear and easy to use. **What do you dislike about IdeaScale?** It can be difficult sometimes to find exactly where in the system to update certain things, but once you familiarize yourself with the IA it is easier. **What problems is IdeaScale solving and how is that benefiting you?** We are using IdeaScale to connect over 3,700 administrators at NYU and create an opportunity for feedback and buy-in. At such a large institution, with an incredible workforce of talent, ideas and improvements are easy to be lost. Our IdeaScale platform levels the playing field and creates an equitable opportunity for anyone (no matter their position, title, or location) to contribute thoughtfully and meaningfully to change. ### 12. With Ideascale you can develop new information transformation ideas. **Rating:** 4.5/5.0 stars **Reviewed by:** Fabrizio B. | IT Department / Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about IdeaScale?** Classify all ideas in a variable workflow, managing trend tracking and collaborative monitoring with analytic status resolutions of integrated management support joint functionality, where to set acceptance patterns of moldable information, where your consolidation tools of progress have dabbled in my organization in the progressive increase of its power to carry out tasks and operative works according to the interpretative part of professional thoughts. **What do you dislike about IdeaScale?** Ideascale contains an error in its programming, in which a lack of strategic programmatic coding can be evidenced, which has generated for my company a delay in the predictive analysis of the informational fundamentals taught by the clients who use my programming, making The entry of idealizations integrated by users with management professionalism is not very accessible, which is why a reform to consolidate operational guarantees of data interpretation should be regulated. **Recommendations to others considering IdeaScale:** Being an idealization and information gathering software, you can have a wide variety of practical tools for strategy formation, methods and textual foundations enriched by a content unifying platform, generated by an operational resolution of data factorization, formalizing a Articulated capacity for formal structuring regulatory skills and progressive supply of binding speed. **What problems is IdeaScale solving and how is that benefiting you?** It has been its multi-sectoral change management, the operational relevance used by my company to manipulate, research and develop the information collected by the data gathering media of the ideascale system, being the most innovative cloud-based platform, where I have been able to involve the opinions of the public and private user communities according to their business ideas and thoughts, objectively driving the multitude of clients. ### 13. Exceptional Value and Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about IdeaScale?** The interface is well designed, intuitive and easy to use from the perspective of the crowd. The back-end is feature-rich and allows us to do quite a bit out-of-the-box. The well documented APIs and off-the-shelf Slack integration options were also pluses for us. Overall, considering what the competition charges, the value delivered is high. Finally, the best feature that IdeaScale brings to the table is their customer support. Their 24 x 7 help desk is responsive, diligent, readily accessible and easy to work with. The on-boarding process, which includes hours with a dedicated, on-boarding consultant, was also very helpful in getting us going. **What do you dislike about IdeaScale?** It’s a good thing that the IdeaScale support team is there, 24x7 to provide excellent support because we’ve certainly encountered our share of system issues. They’ve acknowledged this and attributed it to disruptions they’ve encountered recently due to the Covid-19 pandemic. I suppose that is understandable though we run a comparable software organization ourselves here at QTS and have had no decline in quality as a result of the pandemic. However, despite the issues, the IdeaScale support team has done an excellent job of addressing and resolving our issues in a timely fashion. Also, while the front-end, member-facing UI features are good, the back-end moderation and administration UI can be confusing and less than intuitive at times. Be prepared to invest some time in learning the ins and outs of the system. Also, be prepared to export data and work with it in a spreadsheet to get any meaningful reporting out of the system. They are working on enhancing their reporting features though and we feel confident that they will get there in time. **What problems is IdeaScale solving and how is that benefiting you?** IdeaScale has allowed us to advance our innovation culture and ideation programs here significantly. The platform has solved several problems for us including the ability to enhance communications with our innovation community members (especially with customers) and provide more timely and transparent visibility into the product development process here at QTS and how their ideas are progressing along the way. ### 14. Easy to use, fun and scale-able Innovation Management Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2020 **What do you like best about IdeaScale?** Lots of features/tools to engage the crowd **What do you dislike about IdeaScale?** lack of coms from the account management team to the customer **Recommendations to others considering IdeaScale:** Build a good connection with your innovation architect. **What problems is IdeaScale solving and how is that benefiting you?** ideas crowd sourcing within internal employees. **Official Response from Daniela Araya:** > Thank you for your review! ### 15. A complete and professional tool for manage innovation **Rating:** 4.5/5.0 stars **Reviewed by:** Trina V. | Research and development professional, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about IdeaScale?** Easy to use, easy to customize, a tool that organizes the ideas and their respective evaluations to make the right decisions for the organization. **What do you dislike about IdeaScale?** I do not find deficiencies in the software, it has everything necessary to organize innovation in any company. **What problems is IdeaScale solving and how is that benefiting you?** This software saves a lot of time in meetings within and outside the organization to find solutions and ideas and then evaluate them ### 16. Innovation Engine! **Rating:** 5.0/5.0 stars **Reviewed by:** Charles F. L. | Senior Director for Online Initiatives and Innovation, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2018 **What do you like best about IdeaScale?** It's easy to acquire, install and use. It's a highly reliable and scalable platform idea generation and management. Customer support is high quality. The user community is vibrant and shares ideas on how to use and improve the platform. Our students, faculty, and staff find it to be a very valuable tool. **What do you dislike about IdeaScale?** The lack of a few useful enhancements, for example, the ability to clear leaderboards or have leaderboards by campaign but, overall, I dislike very little. **Recommendations to others considering IdeaScale:** Ensure that due diligence is done with others in your industry that currently using the system effectively. Plan your rollout with your functional and technical teams carefully. Build communication and marketing plan and execute them well. Build effective, scalable, and sustainable models for reviewing and managing ideas and implementing those that make sense. Have consolidated campaigns. We had too many open ended campaigns on a myriad of topics and we worked recently to consolidate them. Follow up with idea generators on a regular basis. Determine how to report on ideas generated and their current status and report regularly to campus stakeholders (e.g. student government) and your organization's executive leadership. **What problems is IdeaScale solving and how is that benefiting you?** We use IdeaScale to allow students (most especially), faculty, and staff to suggest, comment on and vote on ideas on how to improve all aspects of University life. We use the platform to allow technology professionals to suggest, comment, and vote on ideas for improving technology at the University, for improving the IT organization, and for suggesting charitable and service organizations that we should partner with during our annual Week of Service. ### 17. Excellent value for money! Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle N. | Entrepreneur In Residence, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about IdeaScale?** I’ve used IdeaScale twice in different work environments on flagship innovation projects. As the Program Manager, I relied heavily upon the IdeaScale team to help me with successful implementation and I was extremely happy with the result! **What do you dislike about IdeaScale?** I have a background in software development so I’m always going to notice opportunities for improvement, but to be honest, the system has come a long way in the last 5 years in particular. I’m a long time user and I would choose IdeaScale again for sure. Excellent value for money. **Recommendations to others considering IdeaScale:** Go for it, you won’t be disappointed. Best value for money. **What problems is IdeaScale solving and how is that benefiting you?** Trying to deliver innovation programs at scale without a flexible, process driven tool like IdeaScale is impossible. I always come back to this tool because of the features, I haven’t found anything this good for the price. I especially appreciate how easy it is to get SSO authentication setup and to appoint multiple judging panels and even configure weighted criteria. I haven’t been able to find any other tool that has the same level of customisation in the stage gate design. I really enjoy working with IdeaScale and putting it to the test in new environments with new challenges! ### 18. IdeaScale Helps Optimize Internal Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Christa W. | Public Services Project Manager, Libraries, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about IdeaScale?** I feel like the people at IdeaScale understand our organizational goals and want to help us achieve them, giving us an external perspective and new ideas for how to get there. **What do you dislike about IdeaScale?** It's a deep and complex platform that we, as a non-profit, don't have the resources to develop, optimize, and support. **What problems is IdeaScale solving and how is that benefiting you?** Trust building amongst distributed staff. Front-line staff path to bring benefit in terms of customer outcomes forward. ### 19. Excellent Product - Great Implementation Process **Rating:** 5.0/5.0 stars **Reviewed by:** Dina M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about IdeaScale?** I love how easy it is to use IdeaScale. The process is intuitive and user friendly. **What do you dislike about IdeaScale?** Nothing - IdeaScale is easy to use which has increased adoption rates. **What problems is IdeaScale solving and how is that benefiting you?** We needed a user friendly way to collect ideas to improve the experience for our members (customers) and a solution that would allow us to easily communicate to the submitter where their idea was in the process from submission to implementation. We used another solution but it wasn't user friendly so adoption numbers lagged. When we implemented Ideascale, we saw our adoption rates go through the roof. ### 20. Simple and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Mehrez H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2018 **What do you like best about IdeaScale?** IS provides a platform so that every stakeholder is involved early on to make sure the idea is well on track from its inception. **What do you dislike about IdeaScale?** Nothing special. As far as I am a using, which is relatively short, I still did not encounter something I dislike. **Recommendations to others considering IdeaScale:** If you want to to account for each and every idea in your organization, optimize the time cycle, and get everyone involved in early stages, go for IdeaScale **What problems is IdeaScale solving and how is that benefiting you?** Streamline ideas and optimize the idea lifecycle. Properly manage time and resources, and account for each idea. ### 21. IdeaScale Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about IdeaScale?** It helps in share and collaborate the ideas and feedback from anywhere.My team has been able to prioritize their work and ideas best suited for implementation. Helps in maintaining the innovation pipeline for better implementations. **What do you dislike about IdeaScale?** To access to more and customized features we need to upgrade to premium plan and pricing becomes and issue for this .sometimes exporting to excel and privacy setting becomes a concern . **Recommendations to others considering IdeaScale:** Its a great Brainstorming tool and helps in idea generations. Its very flexible and can be customized. **What problems is IdeaScale solving and how is that benefiting you?** We wanted to run through the ideas with in the Program in our organization and gather ideas and share the details with all in the team. We used it as an Brainstorming tool on various topics.and provided valuable insights for senior leaders also. ### 22. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** John S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2018 **What do you like best about IdeaScale?** No matter what kind of question I have they are there to support me. The team really wants my initiative to succeed, and they do not get tired of me asking questions to get it just right. **What do you dislike about IdeaScale?** Do budget some time to learn the software. I didn't come from a software background so it did take a while to understand how all of the many options fit together. It is good to have those options. It just takes time to learn them. **What problems is IdeaScale solving and how is that benefiting you?** Innovation and change management. ### 23. Excellent Staff Support, Cool Crowdsourcing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2018 **What do you like best about IdeaScale?** Working with an experienced Innovation Strategist. The ability to really tailor the platform experience for users. **What do you dislike about IdeaScale?** The flip side of being able to tailor the platform experience is having to figure out what all the options are. Also wish there was a way for people to participate without having to sign up for an account. **Recommendations to others considering IdeaScale:** Take full advantage of the company's staff Innovation Strategist. She has proven invaluable in moving us through the process of open innovation. **What problems is IdeaScale solving and how is that benefiting you?** Employee engagement, diversity and quantity of innovative ideas. ### 24. GReat experience, very easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2016 **What do you like best about IdeaScale?** The speed of the program, and its easy of access. Even the most novice of users and employees are able to use the program. They are able to learn and create a positive experience with it each and every day. **What do you dislike about IdeaScale?** I dislike some of the newer feels of the program. There is too much upvoting/downvoting and not enough people utilizing it to comment on ideas or projects. It doesn't seem to organize the best from the worst very efficiently, if there was more customization I think it would work even better. **What problems is IdeaScale solving and how is that benefiting you?** We are solving new projects and ideas that our employees and clients provide to us. We find the values of these new initiatives and see if we can project a possible timeline of adapting to the new ideas. ### 25. Fantastic for Crowdsourcing **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2016 **What do you like best about IdeaScale?** Very simple and user friendly way to gather ideas and opinions from a large group of people or company. Helps drive innovation and success in a large corporate setting. **What do you dislike about IdeaScale?** None at the moment. I am still exploring all the different interfaces. Adding photos to campaigns could be simpler. **What problems is IdeaScale solving and how is that benefiting you?** Innovation in the consumer good market. Instead of relying on a select few in the R & D department for innovation, innovation can be sourced from everyone. ### 26. First ever Crowdsourced Government Reform Challenge - FixCal.org **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline B. | Co-Chair, Issue Based Community Impact Committee, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2016 **What do you like best about IdeaScale?** After a thorough review of all crowdsourcing challenge platforms (and contemplating building our own) we selected IdeaScale to run the Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) which resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community. IdeaScale staff were instrumental in the success of the Challenge - working with us closely prior to the launch, during the Challenge to advance stages and address any issues we had, and even after close of the Challenge listening to our experience in order to continue to improve their product. We heartily recommend them to work with! **What do you dislike about IdeaScale?** There were some limitations in ability to customize the pages (even on the white paper version) and to prompt users to share which I believe IdeaScale is working on. **Recommendations to others considering IdeaScale:** I definitely recomend working with IdeaScale for crowdsourcing! **What problems is IdeaScale solving and how is that benefiting you?** The Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community. ### 27. User-friendly with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2015 **What do you like best about IdeaScale?** It's incredibly user-friendly, the site is easy to design, and it's a one-step process for new members to join. The best feature, however, is the customer service. Everyone is incredibly friendly, responsive and helpful (and IT help is literally 24/7!). Our IdeaScale reps went above and well beyond to help us get our program off the ground - they became true partners. IdeaScale is also constantly evolving to provide an even better user experience. You can't go wrong! **What do you dislike about IdeaScale?** This has nothing to do with IdeaScale itself, but you have to jump through quite a few hoops (security-wise, etc.) to get something like this implemented in the government space. **Recommendations to others considering IdeaScale:** Do it! **What problems is IdeaScale solving and how is that benefiting you?** If executed thoughtfully, crowdsourcing can be a great way for leaders of a bureacratic organization (or any organization) to hear (interactively) from the people doing the actual work, whether they are seeking new ideas or specific information. Ideascale is a great first step to building a strong crowdsourcing program. We've used Ideascale for a number of crowdsourcing "challenges" whereby executives ask staff for feedback or new ideas spanning the gamut from technical processes to social outing preferences. ### 28. Used for collecting ideas from customers in a user friendly GUI format **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2015 **What do you like best about IdeaScale?** It has a very easy to use interface. Easy to review other ideas, rate the ideas and provide comments in a forum like manner. **What do you dislike about IdeaScale?** It is not a free application, hence there will be competition in the future with lower prices. **Recommendations to others considering IdeaScale:** Not an expensive product. Good for collecting feedback in the form of ideas from employees. **What problems is IdeaScale solving and how is that benefiting you?** Employees provide ideas to fix problems at work. It's a great benefit for the employer as they can address the issues by acting on the ideas provided by employees. ## IdeaScale Discussions - [How can you setup IdeaScale for running entrepreneur competitions or shark tank type events.](https://www.g2.com/discussions/30248-how-can-you-setup-ideascale-for-running-entrepreneur-competitions-or-shark-tank-type-events) - 1 comment, 1 upvote - [View IdeaScale pricing details and edition comparison](https://www.g2.com/products/ideascale/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A55%3A37+-0500&secure%5Bsession_id%5D=3a91b64b-e4fb-4f30-942f-2d8a7c0a41ec&secure%5Btoken%5D=b480ee77589997e7224d6516b3eba0a67f8810158f58c928a277f5260dbb6779&format=llm_user) ## IdeaScale Features **Feedback** - Ranking - Commenting **Idea Sources** - External Idea Generation - Internal Idea Generation **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Integrations** - Gamification - Project Planning **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top IdeaScale Alternatives - [Brightidea Innovation Management](https://www.g2.com/products/brightidea-innovation-management/reviews) - 4.3/5.0 (211 reviews) - [Planview IdeaPlace](https://www.g2.com/products/planview-ideaplace/reviews) - 4.0/5.0 (60 reviews) - [Qmarkets Impact-Driven Innovation Software](https://www.g2.com/products/qmarkets-impact-driven-innovation-software/reviews) - 4.5/5.0 (41 reviews)