IdeaScale Reviews & Product Details

IdeaScale Overview

What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world - not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, dismantile inequality and beyond. Connect to the ideas that matter and start co-creating the future. IdeaScale supports innovation from problem sourcing to resource planning and implementation. Identify Opportunities: work with our strategy team, your crowd, or ours to pinpoint the trends that will define the future. Prioritize solutions: gather ideas, see into your blind spots, communicate in real time, and transform ideas into shovel-ready projects. Co-create the future together: leverage the power of the crowd to force multiply your resources. Find allies, sponsors, builders, creators, researchers, and engineers that you didn’t know you had and use them to build a better future.

IdeaScale Details
Website
Languages Supported
Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, Finnish, French, Croatian, Hungarian, Armenian, Icelandic, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)
Product Description

innovation management software

How do you position yourself against your competitors?

IdeaScale’s software pairs perfectly with design thinking, LEAN, human-centered design, Six Sigma, and your own bespoke processes. Adapt templates or create your own without having to pick a one-size fits all approach.

Gain access not only to a seasoned team of top-ranked innovation strategists, but an entire network of innovators: digital roundtables, peer matchmaking, exclusive, in-person events, an active LinkedIn group, and more.

IdeaScale prioritizes the user experience in order to remove all friction between every end user and community participation. For example, IdeaScale is Section 508 compliant out of the box. IdeaScale is also the only offering that provides for crowd-validated translation (beyond auto-translate) so anyone, anywhere in the world can read and build on the ideas of others.

If intellectual property and system security is important to you, IdeaScale builds with a security-first mindset and is the only innovation management software that has achieved FedRAMP level security accreditation.


Seller Details
Seller
IdeaScale, Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@ideascale
4,517 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
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IdeaScale Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

IdeaScale's willingness to listen to their consumers needs/wants. We've utilized IdeaScale for over four years now and they have added new features every year that aid us in promoting our brand. Review collected by and hosted on G2.com.

What do you dislike?

The user interface can be a bit extensive to learn just because there are so many features. So finding areas to change and how those affect others can be a bit challenging but they have a great support staff and an internal knowledge base with several help articles to guide you. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

IdeaScale has changed vastly since our inception and they have provided numerous benefits to us throughout. They have always been a lifeline for our success and always go above and beyond in making sure we're pleased with our experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our goal is to provide our organization with a place for team members to voice their opinions. They experience processes on a daily basis so it is our duty to understand them and provide ways to make their lives' easier. IdeaScale has guided us in doing so by having separate campaigns with various ways to prioritize ideas within them. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its ease of use turns out to be something quite useful when wanting to carry out my research and analysis in a fairly simple way, the fact that everything is quite easy to configure and start turns out to be quite useful when wanting to take the steps initials with this system, the customer service team is quite quick when responding to any problem or doubt that may arise during the use of our application, the reliability and security that the system presents during its use is something that also It adds a great plus, the fact that it can export the information to other formats to make it more manageable also turns out to be a very useful feature. Review collected by and hosted on G2.com.

What do you dislike?

I have no complaints regarding the use of this application, so I openly recommend the use of this application with your eyes closed, in case I get any complaint or failure regarding the use of this application I will take care to update the review. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been of great help to us when evaluating and collecting information in a fairly simple and practical way, which has helped us to simplify a large number of tasks and processes within our company in a very practical and simple way. I recommend this application with your eyes closed, everything has been working perfectly for us. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

IdeaScale has continued to add functionality to make it easier to customize the innovation workflow to suite our business needs. They are always available to share guidance on best practices and offer assistance on troubleshooting. Review collected by and hosted on G2.com.

What do you dislike?

I would appreciate better reporting mechanisms. It would also be nice to have the ability to set metrics with goals and have the system track and report on those automatically. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ideascale has been a great tool for my company because it is customizable to fit our diverse use cases, their support is excellent and they truly do care about you being successful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of having multiple dissonant mediums of sharing and discussing ideas. Organizing innovation in one location has allowed us to achieve greater visibility, future reference about decisions made and a way to organize innovation workflow. Review collected by and hosted on G2.com.

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Response from Daniela Araya of IdeaScale

Robert, thank you for your review. Here at IdeaScale we love to hear about the innovation workflows and success of our customers. If I can aid in anything please don't hesitate to reach out.

Adjunct Instructor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

IdeaScale makes it incredibly simple to get feedback from your community and stakeholders. Once you have your question(s) in place and an engaged team to thoughtfully evaluate the submissions, you have all of the makings of an impactful change in your organization. Review collected by and hosted on G2.com.

What do you dislike?

It's sometimes hard to find the balance between public vs. anonymous interaction with the tool. This speaks to your own internal communication plan and prioritization (and it's not a knock on IdeaScale in any way), but it's something to think about ahead of time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To name a few: employee engagement, diversity/equity/belonging, process improvements, innovations and opportunities, policy development/enhancement. We've been able to make tangible progress in all of these domains, but the energy from the community in realizing how they have contributed to moving the needle has been the biggest benefit. Review collected by and hosted on G2.com.

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Response from Daniela Araya of IdeaScale

Thank you Michael! We look forward to hearing more of your continued success with us.

IT Innovation and Research
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

While the software gives your innovation program great flexibility, the Innovation Architects are the best aspect of the solution. The on-line support staff via chat are great. I usually ask for help and get the answers within a few minutes. I usually find the IdeaScale community members and administrators all want to help each other. I especially find it helpful that they work in governments. Review collected by and hosted on G2.com.

What do you dislike?

I think it would be helpful to have more assistance on starting up innovation programs. I would love to have an IdeaScale virtual user groups by region. The solution should be integrated with a project management platform so that once the item is funded you can track each project. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Prepare on how to go from the innovation funnel to the actual project management during build out of the innovation. I would also have a collaboration platform ready to share documents and meetings with the innovation team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My biggest problem with IdeaScale is getting reporting on the innovation program. I would like to have better integration with Power BI or another dash-boarding tool. LAWA has a robust innovation tool that tracks innovation for all of prototypes. LAWA was named the most innovative airport in the USA, in part through the use of IdeaScale. IdeaScale has allowed LAWA to make Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ideascale is highly customizable but also easy to set up straight out of the box. I enjoy how easy it is to onboard people and the front-facing interface is clear and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult sometimes to find exactly where in the system to update certain things, but once you familiarize yourself with the IA it is easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using IdeaScale to connect over 3,700 administrators at NYU and create an opportunity for feedback and buy-in. At such a large institution, with an incredible workforce of talent, ideas and improvements are easy to be lost. Our IdeaScale platform levels the playing field and creates an equitable opportunity for anyone (no matter their position, title, or location) to contribute thoughtfully and meaningfully to change. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Classify all ideas in a variable workflow, managing trend tracking and collaborative monitoring with analytic status resolutions of integrated management support joint functionality, where to set acceptance patterns of moldable information, where your consolidation tools of progress have dabbled in my organization in the progressive increase of its power to carry out tasks and operative works according to the interpretative part of professional thoughts. Review collected by and hosted on G2.com.

What do you dislike?

Ideascale contains an error in its programming, in which a lack of strategic programmatic coding can be evidenced, which has generated for my company a delay in the predictive analysis of the informational fundamentals taught by the clients who use my programming, making The entry of idealizations integrated by users with management professionalism is not very accessible, which is why a reform to consolidate operational guarantees of data interpretation should be regulated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Being an idealization and information gathering software, you can have a wide variety of practical tools for strategy formation, methods and textual foundations enriched by a content unifying platform, generated by an operational resolution of data factorization, formalizing a Articulated capacity for formal structuring regulatory skills and progressive supply of binding speed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been its multi-sectoral change management, the operational relevance used by my company to manipulate, research and develop the information collected by the data gathering media of the ideascale system, being the most innovative cloud-based platform, where I have been able to involve the opinions of the public and private user communities according to their business ideas and thoughts, objectively driving the multitude of clients. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The interface is well designed, intuitive and easy to use from the perspective of the crowd. The back-end is feature-rich and allows us to do quite a bit out-of-the-box. The well documented APIs and off-the-shelf Slack integration options were also pluses for us. Overall, considering what the competition charges, the value delivered is high. Finally, the best feature that IdeaScale brings to the table is their customer support. Their 24 x 7 help desk is responsive, diligent, readily accessible and easy to work with. The on-boarding process, which includes hours with a dedicated, on-boarding consultant, was also very helpful in getting us going. Review collected by and hosted on G2.com.

What do you dislike?

It’s a good thing that the IdeaScale support team is there, 24x7 to provide excellent support because we’ve certainly encountered our share of system issues. They’ve acknowledged this and attributed it to disruptions they’ve encountered recently due to the Covid-19 pandemic. I suppose that is understandable though we run a comparable software organization ourselves here at QTS and have had no decline in quality as a result of the pandemic. However, despite the issues, the IdeaScale support team has done an excellent job of addressing and resolving our issues in a timely fashion.

Also, while the front-end, member-facing UI features are good, the back-end moderation and administration UI can be confusing and less than intuitive at times. Be prepared to invest some time in learning the ins and outs of the system. Also, be prepared to export data and work with it in a spreadsheet to get any meaningful reporting out of the system. They are working on enhancing their reporting features though and we feel confident that they will get there in time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IdeaScale has allowed us to advance our innovation culture and ideation programs here significantly. The platform has solved several problems for us including the ability to enhance communications with our innovation community members (especially with customers) and provide more timely and transparent visibility into the product development process here at QTS and how their ideas are progressing along the way. Review collected by and hosted on G2.com.

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Director of Innovation and Member Experience
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use, crowd engaging, empowering and amidst the Covid-19 crisis we are leveraging the tool to do more than just refine business needs, but to explore how to make innovative changes in a time of immediate need!

In terms of Ideascale as an organization, one of the best around- The desire and willingness of their team members to help you make the tool the best it can be is remarkable. I value feeling more than just a subscriber of Ideascale, but like a extension of their organisational family where it feels like there are commonly goals and voices. Review collected by and hosted on G2.com.

What do you dislike?

I would not say dislike, more of a wish list- which includes additional reporting features, but the best part is if you want to invest internal resources the sky is the limit! Love the partnership you get with Ideascale to continue to develop needs and ideas into the core program functionality. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Awesome! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problem resolution and idea engagement from our employees - We are continuing to explore the many values and features of the tool- look to solve problems our members have with their voice, not just internally. in the near future. Review collected by and hosted on G2.com.

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Response from Sean Miller of IdeaScale

Kelly, it's been a pleasure working with you and the larger team! You have some wonderful and passionate innovators over there, org wide. We look forward to continuing to support your great work for years to come.

AT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Lots of features/tools to engage the crowd Review collected by and hosted on G2.com.

What do you dislike?

lack of coms from the account management team to the customer Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Build a good connection with your innovation architect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ideas crowd sourcing within internal employees. Review collected by and hosted on G2.com.

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Response from Daniela Araya of IdeaScale

Thank you for your review!

Research and development professional
Oil & Energy
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to use, easy to customize, a tool that organizes the ideas and their respective evaluations to make the right decisions for the organization. Review collected by and hosted on G2.com.

What do you dislike?

I do not find deficiencies in the software, it has everything necessary to organize innovation in any company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software saves a lot of time in meetings within and outside the organization to find solutions and ideas and then evaluate them Review collected by and hosted on G2.com.

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Senior Director for Online Initiatives and Innovation
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's easy to acquire, install and use. It's a highly reliable and scalable platform idea generation and management. Customer support is high quality. The user community is vibrant and shares ideas on how to use and improve the platform. Our students, faculty, and staff find it to be a very valuable tool. Review collected by and hosted on G2.com.

What do you dislike?

The lack of a few useful enhancements, for example, the ability to clear leaderboards or have leaderboards by campaign but, overall, I dislike very little. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure that due diligence is done with others in your industry that currently using the system effectively. Plan your rollout with your functional and technical teams carefully. Build communication and marketing plan and execute them well. Build effective, scalable, and sustainable models for reviewing and managing ideas and implementing those that make sense. Have consolidated campaigns. We had too many open ended campaigns on a myriad of topics and we worked recently to consolidate them. Follow up with idea generators on a regular basis. Determine how to report on ideas generated and their current status and report regularly to campus stakeholders (e.g. student government) and your organization's executive leadership. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use IdeaScale to allow students (most especially), faculty, and staff to suggest, comment on and vote on ideas on how to improve all aspects of University life. We use the platform to allow technology professionals to suggest, comment, and vote on ideas for improving technology at the University, for improving the IT organization, and for suggesting charitable and service organizations that we should partner with during our annual Week of Service. Review collected by and hosted on G2.com.

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Entrepreneur In Residence
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I’ve used IdeaScale twice in different work environments on flagship innovation projects. As the Program Manager, I relied heavily upon the IdeaScale team to help me with successful implementation and I was extremely happy with the result! Review collected by and hosted on G2.com.

What do you dislike?

I have a background in software development so I’m always going to notice opportunities for improvement, but to be honest, the system has come a long way in the last 5 years in particular. I’m a long time user and I would choose IdeaScale again for sure. Excellent value for money. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it, you won’t be disappointed. Best value for money. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to deliver innovation programs at scale without a flexible, process driven tool like IdeaScale is impossible.

I always come back to this tool because of the features, I haven’t found anything this good for the price. I especially appreciate how easy it is to get SSO authentication setup and to appoint multiple judging panels and even configure weighted criteria. I haven’t been able to find any other tool that has the same level of customisation in the stage gate design. I really enjoy working with IdeaScale and putting it to the test in new environments with new challenges! Review collected by and hosted on G2.com.

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Public Services Project Manager
Libraries
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I feel like the people at IdeaScale understand our organizational goals and want to help us achieve them, giving us an external perspective and new ideas for how to get there. Review collected by and hosted on G2.com.

What do you dislike?

It's a deep and complex platform that we, as a non-profit, don't have the resources to develop, optimize, and support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trust building amongst distributed staff. Front-line staff path to bring benefit in terms of customer outcomes forward. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love how easy it is to use IdeaScale. The process is intuitive and user friendly. Review collected by and hosted on G2.com.

What do you dislike?

Nothing - IdeaScale is easy to use which has increased adoption rates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a user friendly way to collect ideas to improve the experience for our members (customers) and a solution that would allow us to easily communicate to the submitter where their idea was in the process from submission to implementation. We used another solution but it wasn't user friendly so adoption numbers lagged. When we implemented Ideascale, we saw our adoption rates go through the roof. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

IS provides a platform so that every stakeholder is involved early on to make sure the idea is well on track from its inception. Review collected by and hosted on G2.com.

What do you dislike?

Nothing special. As far as I am a using, which is relatively short, I still did not encounter something I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want to to account for each and every idea in your organization, optimize the time cycle, and get everyone involved in early stages, go for IdeaScale Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamline ideas and optimize the idea lifecycle. Properly manage time and resources, and account for each idea. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It helps in share and collaborate the ideas and feedback from anywhere.My team has been able to prioritize their work and ideas best suited for implementation. Helps in maintaining the innovation pipeline for better implementations. Review collected by and hosted on G2.com.

What do you dislike?

To access to more and customized features we need to upgrade to premium plan and pricing becomes and issue for this .sometimes exporting to excel and privacy setting becomes a concern . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a great Brainstorming tool and helps in idea generations. Its very flexible and can be customized. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to run through the ideas with in the Program in our organization and gather ideas and share the details with all in the team. We used it as an Brainstorming tool on various topics.and provided valuable insights for senior leaders also. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

No matter what kind of question I have they are there to support me. The team really wants my initiative to succeed, and they do not get tired of me asking questions to get it just right. Review collected by and hosted on G2.com.

What do you dislike?

Do budget some time to learn the software. I didn't come from a software background so it did take a while to understand how all of the many options fit together. It is good to have those options. It just takes time to learn them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Innovation and change management. Review collected by and hosted on G2.com.

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IN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Working with an experienced Innovation Strategist. The ability to really tailor the platform experience for users. Review collected by and hosted on G2.com.

What do you dislike?

The flip side of being able to tailor the platform experience is having to figure out what all the options are. Also wish there was a way for people to participate without having to sign up for an account. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take full advantage of the company's staff Innovation Strategist. She has proven invaluable in moving us through the process of open innovation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Employee engagement, diversity and quantity of innovative ideas. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The speed of the program, and its easy of access. Even the most novice of users and employees are able to use the program. They are able to learn and create a positive experience with it each and every day. Review collected by and hosted on G2.com.

What do you dislike?

I dislike some of the newer feels of the program. There is too much upvoting/downvoting and not enough people utilizing it to comment on ideas or projects. It doesn't seem to organize the best from the worst very efficiently, if there was more customization I think it would work even better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving new projects and ideas that our employees and clients provide to us. We find the values of these new initiatives and see if we can project a possible timeline of adapting to the new ideas. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very simple and user friendly way to gather ideas and opinions from a large group of people or company. Helps drive innovation and success in a large corporate setting. Review collected by and hosted on G2.com.

What do you dislike?

None at the moment. I am still exploring all the different interfaces. Adding photos to campaigns could be simpler. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Innovation in the consumer good market. Instead of relying on a select few in the R & D department for innovation, innovation can be sourced from everyone. Review collected by and hosted on G2.com.

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Co-Chair, Issue Based Community Impact Committee
Public Relations and Communications
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

After a thorough review of all crowdsourcing challenge platforms (and contemplating building our own) we selected IdeaScale to run the Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) which resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community. IdeaScale staff were instrumental in the success of the Challenge - working with us closely prior to the launch, during the Challenge to advance stages and address any issues we had, and even after close of the Challenge listening to our experience in order to continue to improve their product. We heartily recommend them to work with! Review collected by and hosted on G2.com.

What do you dislike?

There were some limitations in ability to customize the pages (even on the white paper version) and to prompt users to share which I believe IdeaScale is working on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely recomend working with IdeaScale for crowdsourcing! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Fix California Challenge (http://www.innovateyourstate.org/final_fix_california_challenge_winners_announced) resulted in over 450 ideas submitted through the online platform and privately as well as thousands of votes and comments. We set a low bar to entry since the design of the project was to encourage public participation and were overwhelmed by the quality, quantity and nature of the discourse of the community. Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's incredibly user-friendly, the site is easy to design, and it's a one-step process for new members to join. The best feature, however, is the customer service. Everyone is incredibly friendly, responsive and helpful (and IT help is literally 24/7!). Our IdeaScale reps went above and well beyond to help us get our program off the ground - they became true partners. IdeaScale is also constantly evolving to provide an even better user experience. You can't go wrong! Review collected by and hosted on G2.com.

What do you dislike?

This has nothing to do with IdeaScale itself, but you have to jump through quite a few hoops (security-wise, etc.) to get something like this implemented in the government space. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If executed thoughtfully, crowdsourcing can be a great way for leaders of a bureacratic organization (or any organization) to hear (interactively) from the people doing the actual work, whether they are seeking new ideas or specific information. Ideascale is a great first step to building a strong crowdsourcing program. We've used Ideascale for a number of crowdsourcing "challenges" whereby executives ask staff for feedback or new ideas spanning the gamut from technical processes to social outing preferences. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has a very easy to use interface. Easy to review other ideas, rate the ideas and provide comments in a forum like manner. Review collected by and hosted on G2.com.

What do you dislike?

It is not a free application, hence there will be competition in the future with lower prices. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not an expensive product. Good for collecting feedback in the form of ideas from employees. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Employees provide ideas to fix problems at work. It's a great benefit for the employer as they can address the issues by acting on the ideas provided by employees. Review collected by and hosted on G2.com.

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IdeaScale Categories on G2