It's easy to acquire, install and use. It's a highly reliable and scalable platform idea generation and management. Customer support is high quality. The user community is vibrant and shares ideas on how to use and improve the platform. Our students, faculty, and staff find it to be a very valuable tool.
The lack of a few useful enhancements, for example, the ability to clear leaderboards or have leaderboards by campaign but, overall, I dislike very little.
Ensure that due diligence is done with others in your industry that currently using the system effectively. Plan your rollout with your functional and technical teams carefully. Build communication and marketing plan and execute them well. Build effective, scalable, and sustainable models for reviewing and managing ideas and implementing those that make sense. Have consolidated campaigns. We had too many open ended campaigns on a myriad of topics and we worked recently to consolidate them. Follow up with idea generators on a regular basis. Determine how to report on ideas generated and their current status and report regularly to campus stakeholders (e.g. student government) and your organization's executive leadership.
We use IdeaScale to allow students (most especially), faculty, and staff to suggest, comment on and vote on ideas on how to improve all aspects of University life. We use the platform to allow technology professionals to suggest, comment, and vote on ideas for improving technology at the University, for improving the IT organization, and for suggesting charitable and service organizations that we should partner with during our annual Week of Service.