iContact

iContact

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Professional email marketing from iContact helps businesses of all stages and sizes get results. From the small business just getting started to the professional marketer looking for strategies to maximize campaigns to the high-volume sender with 15,000 to 5 million+ subscribers, iContact offers a plan to meet every need.

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What Email Marketing solution do you use?

Thanks for letting us know!
Ken O.
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Naomi W.
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"an email marketing software that allows creation of attractive emails and even conducting surveys"

What do you like best?

i like the fact that i am able to send large volumes of information through the emails, icontact allows me to send all the required information about our tour company to people hence they get to understand more about us and be willing to work with us.

it is easy to use for example creating surveys is made simpler by just drag and drop way, i am able to upload files , images and all information i need to conduct survey on our tour company.it really makes work easier

What do you dislike?

i do not like the way i am not able to integrate this softwares with other important sites like the social media platforms where i would get to communicate to a larger group rather than being limited

Recommendations to others considering the product:

get to create attractive and more professional email marketing campaigns through the use of this software ,it provides wide range of inbuilt templates to choose for your design and it also allows personalization of surveys to attract more readers and hence helps to curb competition from other businesses

it also allows you to engage with your customers and get to satisfy their needs fully and also keeping them updated of your business activities

What problems are you solving with the product? What benefits have you realized?

Avoiding irrelevant communications to some people since i am able to segment my target audience and i am therefore able to send the messages to the right group of people according to their location or even the occupation.

i am also able to spam-check before sending any messages to people

Rose B.
Validated Reviewer
Verified Current User
Review Source

"Incredible results thanks to the use of iContact."

What do you like best?

iContact is a platform that is loaded with multiple functions that make maekting easier and more effective by mail.

I like this platform to expand my list of contacts and subscribers thanks to this was much easier. Since it offers functions for example to manage the list of subscribers, the massive load, among others. In addition, it also offers a system that guarantees that any email that is sent arrives in the subscriber's inbox. I also like the buttons to social networks that allow to send publications from the platform in real time, and in this way reach many more people with several methods that guarantee effectiveness.

What do you dislike?

I find the options offered by the platform to customize emails at a disadvantage. Before I think the options were wider. Now there are more limitations in terms of colors and frames offered. This has prevented it from being more innovative with the emails that are created and this is a very limiting and negative factor.

Recommendations to others considering the product:

This tool is a great option for medium and small companies when they need an efficient and secure platform.

I recommend that you take the time to use the free trial of this tool and see how it works for you.

My experience in the company and with my work group has been much more effective since we started with iContact.

What problems are you solving with the product? What benefits have you realized?

The scope that the company has had to attract new customers and increase our list of subscribers has been amazing with iContact (despite the limitations of the platform). Ensuring that each email sent will reach the inbox gives us a lot of peace of mind because it guarantees effectiveness. Also, be able to integrate social networks with the platform.

Josephine M.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Email Marketing solution."

What do you like best?

iContact is one of the most reliable email marketing tools of all times. This program has a really vast range of features which have truly made it very competitive. iContact employs the technique of graphics and design. It owns 700 templates from which one can choose. This feature has made the general email response efficient and of high notch quality. Likewise, this program has affordable subscription plans. Besides, it offers an effective free trial after which any user can now purchase a plan of his or her choice. On the other, iContact allows for an effective integration with Salesforce through which several contact management, email spam checking, and even built-in data tracking and reporting functions are effectively executed. To finish, this software is so easy to use, manage, and install.

What do you dislike?

iContact is a bit expensive in images management. This is the sense that, it requires an extra subscription so as to expand the free image space which is initially very tiny. Again, Google Analytics goes for extra payment; roughly $10. Likewise, image editing devices are only available in the superior plans, for instance, PicMonkey Image Editor is only available in the Pro Plan.

Recommendations to others considering the product:

iContact owns the best Email Marketing features of graphics and design. It has a big number of templates that assures clean and efficient services. iContact software is a guarantee for quality email marketing.

What problems are you solving with the product? What benefits have you realized?

Ill-quality content due to the lack of templates and design features in most of the Email Marketing tools remains the primary problem that pushed me into installing iContact. iContact has perfectly solved this problem as I can now choose the best templates to use from the 700. Through this, all my contents are efficient, relevant, and effective.

kakundi k.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The best Email Marketing program ever"

What do you like best?

iContact grants high-quality marketing services. First, it contains an amazing graphics and design feature. Through this, I freely use the templates throughout my projects. It has made all my marketing practices easy and efficient. Again, this program allows for social media, mostly Twitter and Facebook, perfect integration, a thing that expand the margin of the subject. It is also integrated with other relevant software for a unison email marketing partaking. iContact owns a professional support team that is all-time timely on any requested assistance. To finish, this software is far much cost effective to install and very comfortable and secure to use.

What do you dislike?

The formatting features need to be improved. It is pretty hard to perform editing and layout management on my shapes and even documents with iContact templates. This is a thing that has quieted this program's efficiency and effectiveness. Again, the segmentation features need full advancement as well. Through these two approaches, this software will be a masterpiece.

Recommendations to others considering the product:

iContact gives the most competing Email marketing services. Through its graphics and design features, eye-catching and ever relevant projects are feasible. Besides, it is cheap to install and manage, easy to use and allows for social media and other software integration. Likewise, no one will ever get stuck with any iContact feature workability as the support team is always ready to give directions on any disturbing issue. Getting an iContact subscription is thus one of the working modes of opening opportunities for proper firm's growth and development.

What problems are you solving with the product? What benefits have you realized?

I now work with fully edited and formatted files. This practice has totally eradicated the formatting problem that iContact owns. I have, through this tactic, managed to acquire perfect deliveries efficiently every time I use iConact.

Amber C.
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Verified Current User
Review Source

"Marketing automation more profitable and simple thanks to iContact."

What do you like best?

iContact is an incredible solution to make marketing automation easier and also much easier.

I like this tool that has analysis functions and capabilities to manage social networks and include scheduled campaigns, with Facebook, Twitter and LinkedIn.

I also like the customer support that the platform offers, without a doubt it is positioned as one of the best among the platforms of this type. Contacting them with an email or call is very fast and quite effective.

I like that it can also be integrated with Salesforce so as to have a complete and efficient administration of the sales process.

What do you dislike?

I find the variety of templates that the platform offers very limited, it really leaves a lot to be desired.

It has also happened to me that my emails end up in the spam tray, and this generates waste of time and money.

iContact is a great platform, but it has certain flaws that must be corrected and improved.

Recommendations to others considering the product:

I recommend signing up for the free iContact test and in this way you can know how the platform works, the different tools it provides and can decide if it is what you need.

My experience with this platform has been quite good so far, its use brings many benefits and also has affordable prices.

What problems are you solving with the product? What benefits have you realized?

With iContact, managing our campaigns has been much easier thanks to this tool. His incredible reports have facilitated the work and performance of the group that is responsible for this area. In addition, its list of tools has made it easier to manage customer IDs.

kevo k.
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Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A descent tools for all marketing marketing needs."

What do you like best?

iContact is a program that is designed for the most effective email marketing services. This is because it is the only email marketing tool that holds superior graphics and design feature. This feature helps in delivering catchy and aesthetically pleasing marketing messages. Through this way, the very crucial function of this software is perfectly accomplished. Similarly, this program is affordable, easy to use, maintain, and install. It also allows for easy integration with other relevant programs. iContact has various customer databases and own a proficient support team.

What do you dislike?

This program needs proper advancement of its formatting feature, segment management, as well as editing and layout tools. Through this, iContact will be a genius.

Recommendations to others considering the product:

iContact effectiveness is assured due to its amazing graphics and design feature. The current generation needs high-quality stuff in almost every field. Competition has similarly become a critical constituent of every business. As such, iContact becomes a relevant email marketing software that guarantees competitiveness and effectiveness. Above all, it proves its efficiency by its affordability and ease of use, maintenance, and installation. Going for iContact is one of the wisest ideas of email marketing.

What problems are you solving with the product? What benefits have you realized?

I prefer using already formatted and edited drafts in iContact. This practice helps me in controlling the problem of iContact formatting and editing complexities. I, due to this, all-time result in quality marketing deliveries.

Peter K.
Validated Reviewer
Verified Current User
Review Source

"Mail marketing service"

What do you like best?

It is a very profitable marketing method that is done through email that is easier to create that has benefits in converting marketing into a more effective way of increasing sales and addressing clients in a more personalized way taking control of each process with each one and verifying its history with the company, I like its good use that I can give it that helps me in my work making more effective each process and having absolute control of everything that is generated from sales

Icontact is a good tool for my work that favors me in my actions that I have to do without confusing myself as a client and sending orders from those that are not

What do you dislike?

It does not have much storage space for the hosting of images and if I want to expand this space it has a very high cost which I do not prefer to pay because it seems that just by expanding a storage its price is expensive for something so simple and without much benefit

What problems are you solving with the product? What benefits have you realized?

Its breadth in templates makes it possible to choose the one you want to design innovative and very good campaigns that without having to repeat templates has made my creativity broader with more and more expert knowledge that is verified in the success that is having each campaign sent and promoted by email or social networks

Connor P.
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Verified Current User
Review Source

"Marketing"

What do you like best?

The registration begins by being free to know how this marketing software works and after the trial time begins to pay some plans that are very flexible for any company that is interested in acquiring this software to improve the marketing of the company, all It is very easy to use its easy configuration and having the possibility to have the platform a few days to know how it was used was why I decided it was the perfect software that would serve me for the marketing work for its design options that are very good and creative

What do you dislike?

Download the mobile app to have the pleasure of working from other places where you will find me but I did not like the way it works because it is very slow to execute the actions that I want to be done, besides that because it is such a small screen the menu same as the desktop and could not work in the same way

What problems are you solving with the product? What benefits have you realized?

The benefit is to have this platform that helps the improvement of marketing in the company having a more orderly control of sales and a follow-up of each campaign that is sent to know how was your percentage of success and the margin of error that can occur for not re-committing this type of situation and improve more and more

Harris B.
Validated Reviewer
Verified Current User
Review Source

"Free trial before starting"

What do you like best?

The best way to promote a business or company is through emails and advertising on the web that is the latest in advertising that is working now and nothing better to be hand in hand with Icontact than with its wonderful form of marketing strategies that facilitate my work with the creation of campaigns and monitoring of these

their prices are economic that any company can easily acquire and if one pays an annual plan it has a notorious discount that saves an extra money with this payment option

What do you dislike?

I have tried several times to import my contacts that I have in Gmail and it has not allowed me to make this option to what I had to do this process manually, taking valuable time for my work that could be distributed for other things, hopefully they can import the contacts from this Gmail

What problems are you solving with the product? What benefits have you realized?

The marketing strategies it offers are great. It shows that this platform knows how to do good marketing that benefits in the sales increase with few resources and little time dedicated. Great results have been achieved. I am happy to use it for my work that helps me with its platform that is also very easy to use when I used the free trial I realized its easy use and its good strategy offered, convincing me to start paying a monthly payment plan

Robert T.
Validated Reviewer
Verified Current User
Review Source

"Perfect software"

What do you like best?

If there is something that stands out this software is for its immense variety of templates you have for the elaboration of the creation of messages, it is fabulous to have all this variety because there is to choose without fear of repeating any template and their designs are unique that make my work easy

It has a large capacity of sending high level that does not matter if there are few or many emails all without doubt reach the recipient properly in the main tray for them to be viewed by customers

What do you dislike?

In the adjustment of the templates when I enter an image and I want to change its size it is impossible for me to do it in the same Icontact software I have to do it separately in another page so that I can re-enter it and that it is the size I want it to be displayed, it's a shame that they do not have this option to change the size of the image

What problems are you solving with the product? What benefits have you realized?

A more complete distribution is made to all the clients and subscribers to whom I want to send the information through the email, knowing that they will arrive to the main tray and not as spam where there is a risk of not being seen, I am satisfied with this software that makes having a more complete and partial marketing

Carol B.
Validated Reviewer
Verified Current User
Review Source

"Icontact is the effective solution for Email Marketing"

What do you like best?

One of its strongest points is that its free version lasts 30 days without requesting payment methods, this contributes a lot to adapt better to the software and to have more confidence in its use and quality. Another influential point is the ability to create emails quickly and attach to them: guides, forms and images. It also has processional templates that guarantee that your work is of total quality

What do you dislike?

It would be great if the interface could be customized as this contributes to a shorter adaptation to the program. Another thing that I dislike is the limited ability to organize the list of contacts and clients, this at some point was a potential problem

Recommendations to others considering the product:

With Icontact I have been able to increase my sales considerably, this is a very powerful tool and it is the relatively cheapest solution that exists. Send mass emails and professionally has been very simple. If you have a small company, this could be the best option

What problems are you solving with the product? What benefits have you realized?

We were looking for a simple and powerful solution that would allow us professional templates to use it by doing email marketing, so we can dazzle our customers. It has a very complete support service. If you have a small company, this could be the best option

Rene C.
Validated Reviewer
Verified Current User
Review Source

" iContact is the best consultant software for email marketing"

What do you like best?

I like that it allows us to try the software during the first 30 days totally free and without requesting payment methods, apart from contacting the support by phone call and the attention was unique. iContact allows us to create emails quickly in just minutes, with just drag and you can attach guides, forms and images, additionally it is not required to know codes for use, it is a great work tool

What do you dislike?

I do not like the design of the interface very much because it is very clear and I almost do not distinguish the buttons and the menus, however it is not a very alarming evil and they can improve it with a redesign. I hope it is soon because it is unfortunate that it can not be configured directly to our taste and pleasure.

Recommendations to others considering the product:

You have to be very aware of the new updates of the market and the method of sending emails, so we recommend you to be very attentive of the communications of the iContact advisors so that they keep up to date with all the changes in favor of the improvements. in our campaigns

What problems are you solving with the product? What benefits have you realized?

We want to boost our sales through the use of email marketing and get iContact, a very powerful tool when it comes to organizing, creating and managing our sales messages, information and answers to our customers. The advantage that we have obtained is that iContact's advisers stay at the forefront of the advancement of technology, in other words, they keep up to date and provide us with the information of said market updates.

Ryan T.
Validated Reviewer
Verified Current User
Review Source

"A straightforward solution for simple email marketing"

What do you like best?

The account portal is neatly designed and works well in most of the web browsers I use. I like that iContact is the type of service that takes care of all the heavy backend processes that comes along with signups and email blasts. There is a wide selection of professional and properly formatted email templates for us to choose from. We can edit email even further to suit our needs. It's nice to be able to duplicate previously sent emails for formatting use in new emails.

What do you dislike?

I think the pricing for iContact's Pro Automation is a rather high. Though we can connect iContact to other platforms, integrating them can be somewhat complicated. To experience the full capabilities, it seems as though someone with some programming experience would be needed.

Recommendations to others considering the product:

I would recommend iContact for any business that wants a simple and powerful email newsletter solution. If used with proper targeting and marketing copy, iContact can be extremely valuable. I think many other similar platforms offer just about the same features from what I can tell, so I think it comes down to your personal preferences about the functionality and interface.

What problems are you solving with the product? What benefits have you realized?

We've benefited from iContact's ability to automated contact signups and mass email distribution. We don't have to worry as much about SPAM and other email policies since iContact emails are generally formatted and distributed within most guidelines. We don't have to spend much time maintaining the system or checking in on technical and compatibility issues with various email clients. The iContact platform is a well-oiled system that allows us to focus more on creating quality content.

Mason L.
Validated Reviewer
Verified Current User
Review Source

"A Convenient Way to Stay in Touch with Mass Contacts"

What do you like best?

It didn't take long for me to sign up with iContact and start adding contacts and creating emails. Using iContact is pretty straightforward if you can use common applications like email or social media. The menus and overall layout of iContact is nice and neat, which makes it easy to locate all of its various features. The email templates are professional and there are enough of them to help me get started with most of the common emails I send out.

What do you dislike?

Though I can definitely track some activity and leverage contact data for other business purposes, there aren't as many built-in analytics features as I'd like. For the price, I'd expect to see a little bit more from iContact so that I can have a more complete understanding of how are emails are doing and the improvements we can make.

Recommendations to others considering the product:

I'd definitely suggest adding a sign up form on your website or other web assets like landing pages. You can make reference to the sign up forms from many places in both the physical and digital world.

What problems are you solving with the product? What benefits have you realized?

iContact has been a relatively inexpensive and effective solution for acquiring contact information and creating and sending out mass emails in a professional manner. It's been a great time saver since it automates many of the processes involved with email communications. We have received a respectable number of registrations for special events through our iContact email invitations. When people want to unsubscribe, iContact provides a means for contacts to unsubscribe on their own, which saves us time from having to manually manage our contact lists.

Trent B.
Validated Reviewer
Verified Current User
Review Source

"Valuable small business tool for email marketing and opt-in management"

What do you like best?

I think the templates are very professional and easy to customize. I like being able to create newsletter signup forms that we can place on our website and link to from various places. It really helps to increase contact conversions and allows us to build a database of engaged contacts. iContact doesn't just offer tools, they provide resources to help us leverage the tools as effectively as we can. The support team at iContact is usually very friendly via email or phone and can help guide us through many issues quickly. Their website is a good resource for finding solutions to common problems. I really appreciate that iContact provides email tracking information.

What do you dislike?

Though most email templates are easy to edit for simple adjustment, refining the designs in a very particular way can be complicated. We sometimes can't get the spacing exactly the way we want it. Organizing the various contact lists can be confusing at first. It takes some time to understand how to manage and leverage your lists efficiently. I don't like that there are limits to how many contacts we can store in some lists.

Recommendations to others considering the product:

I'd say that iContact is a solid and reasonably well-priced online marketing platform that can help you obtain leads and push newsletters more efficiently. It can help keep your company's emailing activities mass email policies and regulations, which could save you many possible headaches and legal problems. Overall, it's a pretty user-friendly platform and doesn't require any advanced technical knowledge to use. Since it's a cloud-based service, you'll be able to access iContact from just about anywhere. That can really help you to stay on top of things and check in regularly on account activities.

What problems are you solving with the product? What benefits have you realized?

We use iContact to acquire new contacts and send our periodical emails regarding our company activities, industry news, suggestion requests and promotional offers. It's been a simple way for us to manage users and email preferences. Automating the processes of registering new contacts and sending out emails saves us a great deal of time and has made our digital marketing activities more organized.

mutia m.
Validated Reviewer
Verified Current User
Review Source

"The best Emailing Marketing tool "

What do you like best?

iContact owns the most powerful graphics and designs features. These features guarantee thrilling marketing deliveries to the targeted population. There is still professional customer care. Any query about iContact is efficiently tackled by the iContact team. Further, it is one of the most flexible Email tools that allow for easy integration with other social media platforms. It is very easy to use.

What do you dislike?

This Email Marketing software will properly meet the needs of many users if it focuses on improving segments creation and management as well as its formatting; layout, tools.

Recommendations to others considering the product:

iContact will offer all the best Email marketing services.

What problems are you solving with the product? What benefits have you realized?

I am trying to juggle across every feature of iContact. I as well deal with already formatted and edited works. I am perfectly managing to get my work on iContact easy and perfect.

pippa b.
Validated Reviewer
Verified Current User
Review Source

"iContact - Email Marketing Solution"

What do you like best?

iContact is a Web-based email marketing tool intended for organizations all things considered. This arrangement offers email configuration, list administration, battle administration and online life distributing inside a solitary arrangement. iContact highlights numerous adjustable email formats that assistance clients configuration content for their email crusades. Clients can likewise plan message conveyance by picking the correct labels from their email records.

What do you dislike?

As of now formats support customers who are in the business advertise. This difficulties us to be innovative in adjusting an excellent layout from deals to occasion advancement. More formats for the non-benefit and religious customers would, honestly, be a blessing.The spell check highlight can be made strides. The procedure to keep up and scour mailing records isn't as evident as I would usually like.

Recommendations to others considering the product:

iContact is appropriate for sending and following interchanges, for example, bulletins and general correspondence, to different gatherings of people. The templates are anything but difficult to set up, and they will work with you to make altered templates.

What problems are you solving with the product? What benefits have you realized?

A key component of this arrangement is SpamCheck, which decreases the odds of emails being marked spam by browsing the email subject, HTML email and content email against an arrangement of principles subsequently enhancing the email deliverability.

Jessica C.
Validated Reviewer
Verified Current User
Review Source

"Great Email Marketing Platform"

What do you like best?

Easy to use interface and built in abilities allow fast creation and testing of emails. Reporting is great. Helpful staff and support. Our monthly calls really helped us stay on top of email trends and keep on track towards improving our open rates and click rates. Love the scheduling ability. Love the A/B testing abilities the platform has. Multiple folders makes for easy breakout of work between employees at the company. List management features are easy to use and manage. Support is responsive and helpful - helped with issues right away and that is always a very good thing, especially when we are pushed for a deadline.

What do you dislike?

Would like a little more flexibility with the interface, and more built in features with customization options. Would like ability to edit the footer on the emails within the platform - currently we can edit this only if we speak with our iContact adviser. Overall, a superior email marketing platform.

Recommendations to others considering the product:

Great platform and great/helpful advisers. Platform allows you to schedule emails, manage lists, review stats on openers, bounce rates, clicks, urls clicked, and more.

What problems are you solving with the product? What benefits have you realized?

We have been working with iContact for the past couple years to improve our email marketing campaigns and sender reputation. Our iContact advisers have helped us improve our open rates, inbox placement, email design, and more over these years. The iContact advisers have always been very knowledgeable about email trends, best practices and inbox placement. We felt like we were in good hands with the company.

Robin T.
Validated Reviewer
Verified Current User
Review Source

"I love using iContact for customer service and support"

What do you like best?

I chose iContact first because they are local to my home office . I have stayed with them because of their excellent customer service. Every question I have related to my email marketing is always answered thoroughly and politely. I appreciate the time they have taken to troubleshoot minor technical issues. Continued training for small business owners is alway a huge plus when working with iContact. I have attended classes in person ( big plus for being local) and online which have helped me as a sole entrepreneur.

What do you dislike?

I wish that iContact could be linked to some of my other platforms, such as my CRM and events platforms.

Recommendations to others considering the product:

If you want more personal customer service than the big box marketing systems, go with iContact

What problems are you solving with the product? What benefits have you realized?

I use iContact in three main ways-

iContact has helped me stay in touch with current customers with promotions and up to date information.

iContact has helped me build a community of people interested in wellness topics, providing health tips and notifications of local events

iContact has allowed me to set up autoresponders that guide my customers through paid lifestyle programs.

Amy C.
Validated Reviewer
Verified Current User
Review Source

"Mass Email Provider"

What do you like best?

Emails are the most responsive methods for communicating current sales, events and notices to a large group. When we send a mass email, we see results immediately. I like the ease of use to design and set-up an email, and the personal attention from my account representative who often outlines strategies with my contact list to help on deliverability.

What do you dislike?

Sometimes have issues with our media 'storage' that doesn't appear accurate. Wish I understood better how to reach the people who are listed on the dashboard results as 'NO INFORMATION'. Don't like the alternating IP addresses as I'm unable to ask our local email service to whitelist our email IP (since it has numerous IP addresses that might be utilized by other advertisers).

What problems are you solving with the product? What benefits have you realized?

iContact emails allow us to communicate sales, promotions, services, benefits and safety information quickly and to a large crows. Results are noticed immediately by the phone calls we receive.

Nicole P.
Validated Reviewer
Verified Current User
Review Source

"Newsletter for PA/NJ Chapter of the College Reading and Learning Association"

What do you like best?

Ease of use is one of the reasons that I truly enjoy working with iContact. Prior to using this software, we were using Publisher to build our newsletters. iContact allows us to send out professional looking emails within minutes.

The Live Chat for any issues have been very satisfactory and the IT employees extremely professional

What do you dislike?

Since the update there is not much to complain about. At one point, I did try to make an appointment to meet virtually with our Customer Success Manager and we were not able to connect due to tech issues. I was disappointed that after this event, he did not attempt to reach out to me again to resolve the issues that we were having and to walk us through the new features of the software. However, I was able to resolve our issues through the Live Chat, which I have used quite a few times very successfully.

Another small issue I have found is being able to download contact lists to Excel. It is one of the few non-user friendly aspects to iContact as it seems to be quite hidden. A more obvious download button would be greatly appreciated.

What problems are you solving with the product? What benefits have you realized?

Ability to keep in contact with our membership lists and provide up to date information. The newer updates to iContact have allowed us to add buttons for members to register easily for conferences and other meetings. Since our members are spread over 2 states, one the major benefits is the ability to easily disseminate information. In addition,

Jasmine L.
Validated Reviewer
Verified Current User
Review Source

"iContact is great for email marketing"

What do you like best?

I like that iContact is easy and manageable to use. I can easy navigate my way around the website as well. Creating an email is easy as well and it allows you to create a nice format.

What do you dislike?

I think there should be more features when it comes to editing emails. Sometimes I found it quite difficult to use certain editing tools, and at first it was a little confusing.

What problems are you solving with the product? What benefits have you realized?

I haven't been having any business problems with iContact. Its beneficial to me because I am able to send mass emails to a large quantity of people in a matter of seconds, which is partly what my job is. It is a very professional tool and I would definitely recommend to others that they should use it for their businesses as well.

Lauren B.
Validated Reviewer
Verified Current User
Review Source

"Great for getting repeat business!"

What do you like best?

I like using iContact because each week, I upload our new customers into the database in which they will receive our email promotions. This is almost effortless as I can easily schedule who and when I want the emails sent to. It creates us A LOT of repeat business.

What do you dislike?

I wish I could clear out the sent folder and sometimes I have to resize images when they are too large. It would be so much more convenient if we could automatically resize images to fit the area and that are within the size requirements.

What problems are you solving with the product? What benefits have you realized?

This helps us increase our repeat business. Once you set up the email templates, anyone in your office should be able to use it with ease!

Devin J.
Validated Reviewer
Verified Current User
Review Source

"Awesome design interface and incredibly friendly staff"

What do you like best?

I've been using iContact for a little over a year now and any time I have a question, Bill is always quick with a helpful answer. Since their interface update, putting together good-looking emails has been a snap. I love the email signup box they have for me to put on my website too!

What do you dislike?

I wish sorting lists of email recipients was easier, so I could on a whim send an email to only people in a certain area or only people in a certain line of business. It is possible, but it's not quite as user friendly as I would prefer.

What problems are you solving with the product? What benefits have you realized?

iContact has allowed us to keep in touch with customers and potential customers that we might otherwise not have a reason to contact. As a new business, it's really important for us to keep our name at the front of our customers' minds and this is an easy way for us to do that.

Kim S.
Validated Reviewer
Verified Current User
Review Source

"Easy to use - easy to review and understand results"

What do you like best?

I created a custom template for our company and really like being able to use that template and modify it to make copy changes each month. I also like the very simple-to-understand analytics which let me know how many people are using our newsletter.

What do you dislike?

Although I have gotten comfortable with creating my own templates, I wish there were more template options related to manufacturing, I would love to find a template that I could just “fill in the blanks”. Occasionally I need to send out an email that is not connected to our online newsletter, and it would be nice if I had a good option for that.

Recommendations to others considering the product:

Price is reasonable, use is very user friendly.

What problems are you solving with the product? What benefits have you realized?

We have different lists that we need to send certain emails to, it is so easy to upload a list and save it for future mailings. Having the analytics available on the Dashboard is a huge help, I was able to discover that one of our salespeople was not receiving our emails, so he never knew what the specials were or what information we were putting out there.

Alamin M.
Validated Reviewer
Review Source

"email marketing services and program"

What do you like best?

i love its because its grants high marketing services,its creates effective social media integration that what makes it unique.

its creates emails quickly and attach to them;guides,images,logos and forms .it also have professional templates that guarantee that your work is of total quality.

i like it because it have great features of graphics and design[logos,pics and colors scheme] which makes our marketing deliveries to be more attractive and appealing to our clients.

its have great services to it user,it have an entire portal designed for helping user in time of difficulty.

What do you dislike?

there is nothing to dislike icontact because is more helpful and supportive in marketing field.but it will be great if the interface will be customized its contributes to adaptation to the program.

Recommendations to others considering the product:

icontact have been able to increase our sales considerably and increase our market segmentation.great software.i love it.

What problems are you solving with the product? What benefits have you realized?

marketing our software hence it increases market niche and boost our sales.

Plinth G.
Validated Reviewer
Verified Current User
Review Source

"iContact keeps guests in touch with our small art gallery."

What do you like best?

We use iContact monthly to reach over 5000 gallery guests and keep them informed of upcoming exhibitions and events. Once we developed our template, it is easy and very user-friendly to make changes and update our mailings. The recent improvements to the system make keeping our subscriber list up-to-date. Customer support is always responsive and we appreciate the suggestions for keeping our mailings relevant.

What do you dislike?

Sometimes we find the template a bit glitchy to work with, and we have gotten feedback from subscribers that there are inconsistencies between desktop and mobile platforms as to how our newsletter appears but nothing that has been a concern of significance.

Recommendations to others considering the product:

This is an effective communication tool for a small business.

What problems are you solving with the product? What benefits have you realized?

Our mailings reach gallery guests and followers nation-wide and it is the most effective way we keep in touch. We have completed some direct sales of artwork simply because someone read our newsletter.

Tim M.
Validated Reviewer
Verified Current User
Review Source

"iContact Email Marketing"

What do you like best?

The platform is super user friendly and flexible making email marketing less cumbersome and reducing the amount of time we have to spend creating, deploying, and tracking the results from our campaigns.

What do you dislike?

I've been using the iContact platform for two of our brands for over 8 years and haven't found anything that I've disliked. Over the years there are a lot of new features being added. Half the time I don't know what they are but our Rep. is always checking in and explaining them.

Recommendations to others considering the product:

If you are looking for an email marketing solution, give them a try. If I recall, they have several plans and free trials available. The sales and support team are helpful and not super pushy so it won't be a bombardment if you are in the exploration phase in terms of using their product.

What problems are you solving with the product? What benefits have you realized?

As an education provider, we need to communicate both sales and service oriented email messages to our students. The iContact platform has enabled us to create awareness and generate leads on products, but also provide notifications that our student/customer base need to know about.

Kirsten R.
Validated Reviewer
Verified Current User
Review Source

"Monthly User"

What do you like best?

I love their analytics on the emails sent. It is helpful to see what emails do best, and how we can improve. The template are very easy to use and very versatile. It has been interesting to see how the analytics change based on the content and what it is that gets them to sign up to receive our emails. Plus, it give me something to report back and justify the cost of using the program.

What do you dislike?

I wish there was better social media integration. There is basic integration for a few of the social media sites, but I would like it to be able to do so much more. I would like to see some kind of integration with snapchat and instagram, as well as better integration with Linked in Business pages. It would also be great if we could send out mailers, making icontact a one stop shop.

Recommendations to others considering the product:

Excellent product, very versatile!

What problems are you solving with the product? What benefits have you realized?

We use iContact to send out our monthly newsletter to our email contacts. We also send out various reminders, coupons, and advertising to our various newsletter lists. It has been very helpful in reaching out to our fans, especially those who don't use social media. It is excellent for Business to Business mass emails as well. Newsletter sign up is very simple and it is very easy to get set up. Once you get going you can save templates, use theirs, or even reuse an email previously used.

Doug V.
Validated Reviewer
Verified Current User
Review Source

"Have been using iContact ever since I started working for the Texas Department of Agriculture in '13"

What do you like best?

Super easy to use, intuitive tools, layout, etc. #1 probably the ability to do live chats with tech folks. Helps solve problems in minutes!

What do you dislike?

The price is a little steep. I understand that providing all the services costs money, but I wish it was more affordable. It's a good thing that I don't run the agency and make the purchasing decisions! I might lean towards a cheaper solution.

If I could change something, I would add a width-changing feature to the blocks and sections. On one hand, it's nice to have the stability of a locked-in width, but a dragging-with-mouse way to re-size the blocks would be convenient.

Recommendations to others considering the product:

I have recommended this product to others, who have joined our team, as well as other business owners outside of the agency. It's super easy to use and the availability to chat live (immediately) with customer service is a super service. You can't beat the customer service!

What problems are you solving with the product? What benefits have you realized?

Communicating with our members and promoting the GO TEXAN program with our friends and followers.

Ewen M.
Validated Reviewer
Verified Current User
Review Source

"Intuitive and user friendly"

What do you like best?

I have used several e-marketing apps over the past ten years and none come close to the intuitive and user friendly iContact system. From contact management and segmentation to developing e-mail templates and implementing campaigns, the process is a breeze with iContact.

What do you dislike?

I have no complaints. One complaint I used to have was trying to schedule emails from GMT to EST (simple, I know), but this was sorted in the last year and I'm more than happy now.

Recommendations to others considering the product:

Whether you're an expert or a beginner, iContact is an all round, economical application for e-marketing.

What problems are you solving with the product? What benefits have you realized?

We are able to reach out to our global customer base with company news and product announcements quickly and easily using iContact.

One challenge that we face is the prospect of the EU GDPR regulations which take effect on May 25, 2018. This could impact our ability to reach current and prospective targets/audience directly.

Diane T.
Validated Reviewer
Verified Current User
Review Source
View Original March 15, 2017

"Ideal provider for a small non-profit like ours"

What do you like best?

We send out a weekly newsletter for our small non-profit tango community, and use iContact to manage subscriptions and keep an archive of our newsletters and images. It is easy to re-use the template from week to week, and keep track of those who receive the mailing. We can track how many people receive the mailing as well as how many actually open it.

What do you dislike?

You cannot sort your saved images in folders or any other way to find what you want quickly.

Recommendations to others considering the product:

If you have questions. the support staff is quick and very helpful. They have resolved every question or issue I have ever had.

What problems are you solving with the product? What benefits have you realized?

Since we aren't really a "business" but a non-profit, our problems are always small. We do attract people to our tango venue and keep a mailing that includes out of towners who like to know what is going on in our city before they visit.

Basil N.
Validated Reviewer
Review Source

"IContact allows us to create the best email campaigns"

What do you like best?

iContact allows us to create the best email campaigns for our company, with beautiful templates easy to edit and use that allow us to exponentially increase our subscribers. Additionally, we can program the emails of more than 15 consecutive days so as not to waste time doing it every day

What do you dislike?

Some templates require a bit of programming and HTML code handling to be able to edit it but I do not handle that knowledge much, so I have to contact some colleagues to help me, which should not be necessary

Recommendations to others considering the product:

It offers the most complete social and public relations software in the industry, which has helped make a thorough analysis in my team, allows us to improve our marketing and strengthen the decision-making based on the data. We recommend using the trial version first and later if it meets your requirements using the paid one

What problems are you solving with the product? What benefits have you realized?

We needed a software that would help us with digital marketing via email as well as automate those processes without much complication, researching the internet we got to iContact and we thought it was great to cover the needs previously indicated

Nicole W.
Validated Reviewer
Verified Current User
Review Source

"iContact is an excellent tool and resource for our organization's email marketing"

What do you like best?

We are consistently impressed with the customer support they provide. Our strategic adviser, Peter is always sharing the latest industry best practices and pushing us to take our email marketing to the next level. He serves as a valuable consultant around our email strategy and is always ready to help with a new project. Our monthly check-ins with him are critical to our success in email marketing. The technical support is also very responsive to our needs and there to help with any issues we experience.

What do you dislike?

Occasionally there are glitches in the platform that make it tricky to get the email to show up the way you want it to when it is sent. Occasionally it will show up different in different email platforms and the trouble-shooting around this can be tricky. Luckily the iContact team is very responsive and ready to help. I also wish it had more abilities to track e-commerce resulting from our emails.

Recommendations to others considering the product:

I would recommend them as a great tool and resource for the price.

What problems are you solving with the product? What benefits have you realized?

Within our organization there are many different programs using this to communicate with their constituents. Whether it is an E-news for volunteers, our monthly E-new to 10K subscribers or our data-driven, carefully segmented email fundraising program, iContact has been a great tool. It helps us reach more people with the right information that is relevant to them. With this tool we have been able to grow and maintain a healthy email list and launch a successful new digital fundraising program.

Michelle W.
Validated Reviewer
Verified Current User
Review Source

"Great support, easy to use tools"

What do you like best?

We love working with iContact, our rep is always mentioning areas we can improve and suggesting new ways for us to think about our content. It's great to have someone with experience looking out for our new team. Anytime we have questions, the iContact team is available and ready with not only helpful answers but suggestions for ways to improve future sends and email construction. The API has been simple to use and allows us to get all of the data from the emails into a digestable format that we can combine with sends from another platform.

What do you dislike?

Not much about the tool is unlikeable, we would love to customize the footers and have the unsubscribe go to our global system directly, but we've found ways to make it work smoothly for our organization. We've been able to work with the API very easily to ingest the data we need to enhance the user customization and personalization within all of our email sends.

Recommendations to others considering the product:

Definitely meet with them to see if their product fits your needs. Worth a look.

What problems are you solving with the product? What benefits have you realized?

We use their team to help improve our email performance, send to lists of users that are not already in our CRM and engage with our B2B teams. We've seen improvements in our overall deliverability since working with the iContact team and listening to their recommendations. Once we began using their tools more effectively and changing our methods for developing emails, we've seen open and clicks rates both improve.

Bard V.
Validated Reviewer
Verified Current User
Review Source

"I-Contact is the email marketing platform for us"

What do you like best?

We had used I-Contact in the past for about 10 years with great success and satisfaction when our company in 2013 decided to change over to another provider.

We have given this provider a chance, but a variety of issues, poor support and ineffective training have resulted in us moving back to I-contact since the beginning of 2016. And what a pleasure this has been. We receive Account Management support on a monthly basis, we can submit design projects and we are being listened to and given sound advice.

I for one am very pleased with being back at I-contact and I look forward to working with them for many years to come!

What do you dislike?

Really based on my experience with I-contact there is nothing I dislike about the program, or the approach from the I-contact team.

Recommendations to others considering the product:

Ease of use

Cost effective

Excellent support

What problems are you solving with the product? What benefits have you realized?

We are trying to run a variety of email marketing campaigns and by using I-contact we get expert advice on the creation of templates, sign up forms and other useful tips and hints.

William W.
Validated Reviewer
Verified Current User
Review Source

"iContact Allows our Business to Succeed"

What do you like best?

Our strategic advisor is really kind, funny, and very helpful when it comes to our email marketing needs. He makes great suggestions about subject lines, content, and even the best day to send out our email with historically proven high open rates per our account history. The system is easy to use! We can include and exclude lists to send an email to, schedule it in advance and forget about it. We're also able to see the history of a contact - what the open and how many times. Their clicks, etc. This makes it so we can send to people who open our emails making sure we don't get blocked by the major email providers.

What do you dislike?

The new system can be a bit clunky. I know they're still ironing out some kinks in the new system but for now some things are annoying and buggy. But at least we're able to send. I also wish you could batch delete your lists you create as well.

Recommendations to others considering the product:

A lot of advantages and customization to using iContact to work your email list. They're always there if you need help or suggestions. They can even help write your email. Good organization of your list and list hygiene as well.

What problems are you solving with the product? What benefits have you realized?

We have been able to succeed at email marketing with iContact. Our emails don't get block by major service providers because through iContact we have been able to only send to people who open our emails so we don't get marked as spam. Our open rates have increased and complaints gone down. We still see the same amount of response or even more through doing this!

U
Un-attributed
Validated Reviewer
Verified Current User
Review Source

"Middle of the road solution"

What do you like best?

It gets the job done. If you're looking for 'just the basics', iContact is right for you. It does what you need it do, but lacks the bells and whistles other platforms offer.

What do you dislike?

There are some real areas of opportunity for iContact. From a design perspective, it's difficult and cumbersome to design emails if you're not a graphic designer (not easy to plug-and-play). List management is not intuitive or easy to manage (compared with other platforms). Analytics for delivery are less than industry average, which may indicate that it's getting stuck in pesky spam filters.

Recommendations to others considering the product:

It gets the job done. Not as easily as you may like. Not as quickly as you may like (the learning curve is a bit steep). List management is not easy to slice and dice, but it's doable. In short: iContact absolutely gets you there, but won't be the slickest, fastest, most streamlined way to go about it.

What problems are you solving with the product? What benefits have you realized?

Event invitation, firmwide promotion and news, email campaigns, etc.

dominic p.
Validated Reviewer
Review Source

"An Excelent solution for Marketing"

What do you like best?

It has a great feature that lets you see the data from the past (shares, clicks, etc) and compare it with the current data. It is perfect for making analysis and choosing or modifying a strategy. The UI is very nice and it is incredibly how easy it is to use. Besides, it comes with Salesforce integration, allowing us to have a general perspective on the Salesforce profile. Lastly, iContact offer a huge amount of storage for pictures, files and images, compared to the space offer by any email provider.

What do you dislike?

I would say their documentation isn’t very good, as they usually don’t specify certain aspects of deep usage. However, all questions you may have can be answered on online forums and blogs.

Recommendations to others considering the product:

Suited for everyone, as it is a lot easier to use than other related platforms, iContact is a great tool for modern companies, requiring campaigns of mass email on a simple way. However, if you already have some experience on this field, you may want to switch to complex similar platforms.

What problems are you solving with the product? What benefits have you realized?

iContact is use by me and a couple of members of the Marketing department in charge of the email marketing campaigns. We use it to order our contacts and send all the relevant information about the products, newsletter and offers for our company.

Grace J.
Validated Reviewer
Review Source

""Great Tool for Your Business""

What do you like best?

I think the layouts are proficient and simple to modify. I like having the capacity to make bulletin information exchange frames that we can put on our site and connection to from different spots. It truly expands contact transformations and enables us to manufacture a database of connected contacts. iContact doesn't simply offer apparatuses, they give assets to enable us to use the instruments as successfully as possible. The help group at iContact is generally in all respects agreeable by means of email or telephone and can help control us through numerous issues rapidly. Their site is a decent asset for discovering answers for normal issues. I truly value that iContact gives email following data.

What do you dislike?

In spite of the fact that most email formats are anything but difficult to alter for basic alteration, refining the plans in an exceptionally specific manner can be convoluted. We once in a while can't get the dividing precisely the manner in which we need it. Sorting out the different contact records can be confounding at first. It requires some investment to see how to oversee and use your rundowns productively. I don't care for that there are breaking points to what number of contacts we can store in certain rundowns.

Recommendations to others considering the product:

I'd state that iContact is a strong and sensibly all around valued web based showcasing stage that can enable you to acquire leads and push pamphlets all the more proficiently. It can help stay with your's messaging exercises mass email strategies and guidelines, which could spare you numerous conceivable migraines and legitimate issues. Generally speaking, it's a pretty easy to understand stage and doesn't require any propelled specialized information to utilize. Since it's a cloud-based administration, you'll have the capacity to get to iContact from pretty much anyplace. That can truly assist you with staying in control and check in routinely on record exercises.

What problems are you solving with the product? What benefits have you realized?

We use iContact to get new contacts and send our periodical messages with respect to our organization exercises, industry news, proposal demands and limited time offers. It's been a basic route for us to oversee clients and email inclinations. Robotizing the procedures of enlisting new contacts and conveying messages spares us a lot of time and has made our computerized advertising exercises progressively sorted out.

Roxanne S.
Validated Reviewer
Review Source

"iContact Email Marketing"

What do you like best?

The HTML builder is very helpful for those who have very basic coding experience. It easy to teach new users how to onboard and use. As we use student help, ease of use is very important.

What do you dislike?

The lists and groups can be confusing.The directions for when you should use one over the other was not clear. My one issue with the HTML builder was if you toggled between the graphic and HTML code view, the system would hang up and you would have to shut down and log back in.

Recommendations to others considering the product:

It is a user friendly way to dip your toes in the waters of mass email campaigns

What problems are you solving with the product? What benefits have you realized?

Able to send out mass emails. The unsubscribe feature allows us to not anger our alumni base by not contacting those who don't want to hear from us. The bounce-backs shows us what emails we need to update. We can also group by major, class, etc.

U
Un-attributed
Validated Reviewer
Verified Current User
Review Source