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Homesnap Pro

By Homesnap

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3.0 out of 5 stars

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Homesnap Pro Reviews & Product Details

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Homesnap Pro Reviews (69)

Reviews

Homesnap Pro Reviews (69)

3.0
69 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and integration with MLS, highlighting how it simplifies their real estate tasks and enhances client interactions. Many appreciate the app's ability to manage Google Business profiles and generate leads effectively. However, a frequent concern is the poor customer service, which detracts from the overall experience.
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Saiid Z.
SZ
Realtor
Enterprise (> 1000 emp.)
"Fraud based charges, low value service and non existent customer service"
What do you like best about Homesnap Pro?

There is no upside to home snap because when and what you truly need from them is not worth it. The value of this service is less than a big mac! Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Bad customer service, deceiving financing about how and where agents can find invoices. It is impossible to get anyone on the phone at Homensnap LLC. Review collected by and hosted on G2.com.

Mike B.
MB
Co Owner
Small-Business (50 or fewer emp.)
"Pro is 5, concierge is a big fat Zero!"
What do you like best about Homesnap Pro?

Pro, the cheaper version does auto posts for your Google business and at least keeps it looking active Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Concierge is nothing but a big money suck, they have a decent pitch and send you none stop drip emails to try them out, but once your sign up (6 month minimum). Literally nothing happens for 6 months, don't waste your money, concierge literally does nothing, and if you call to complain all they can come up with is, "well your not posting enough reviews" WTF, I'm getting reviews about once a week and nothing ever came through lead wise. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Mid-Market (51-1000 emp.)
"A Total waste of money"
What do you like best about Homesnap Pro?

Thought it might be helpful. but it didnt work a lot of the time and customers didnt like it. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Often it did not provide information about the home in question. Support was not helpful. App didn't provide important relevant information. Expensive when considering what it actually provides. Review collected by and hosted on G2.com.

Kim S.
KS
Agent/Broker
Mid-Market (51-1000 emp.)
"Broker"
What do you like best about Homesnap Pro?

could be the total package for brokers' offices as well as agents. Please make a brokers model with a discounted agent costs for pro plus based on number of agents Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Homesnap improvements For Homesnap pro plus agents

Allow a CRM-like follow-up boss to integrate into the Homesnap website - the current solution is weak.

Let agents set up housing drip ( automatically send new listings ) from the website, highlighting the agent. ( as long as they sign up for the newsletter or download the app)

Make changing the zip codes allowable for the newsletter easier- tutorial on how to. So the consumer can have the newsletter sent to the zip codes they want.

Have a dedicated number ( like Zillow) for calls that come in through the concierge service. Most calls not in your contacts on your phone get flagged as spam.

Get a text feature on Google searches for agents who use the concierge service.

Allow concierge leads to be automatically put into my website newsletter.

Change the about me page ( HS website) and add my public profile.

The app is excellent. Have a pop-up tutorial walking buyers/sellers through how to set up alerts and send properties to agents through the app. Customers and clients need help to figure it out. Neither can most agents. ( yes, they should watch the HS training)

Allow a PDF attachment when you send a property through the HS app messages.

Allow a tracking pixel on the websites.

My HS public profile page shows me as the contact agent when a consumer clicks on a property for sale. It would allow me to use the page for advertisements. Why would I, or any agents, drive a buyer or seller to another agent???

Fix the link for client reviews on HS Pro PLus.

I would like to use My Homesnap Public profile for advertising. However, when you click on a home for sale, it promotes the listing agent. Can this be changed to have them contact me? Maybe link to my home snap website when they search homes in the newsletter Review collected by and hosted on G2.com.

Stephanie H.
SH
Delivery Driver
Small-Business (50 or fewer emp.)
"Wow I love Homsnap as a Realtor!"
What do you like best about Homesnap Pro?

I use this instead of having an IDX website because clients can search for properties from my homesnap profile! And, it has the added bonus for them to search outside of my state, like nationwide, something I wouldn't get with an IDX website. It would only have the local mls integration. And with Homsnap, it notifies me of potential leads immediately! It has my contact information for them to contact me as well!

Homesnap was nice enough to change my url upon making a request which was really nice of them! Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

I wish I could have a bigger picture of myself bc it's part of my face/head and cuts off. I also wish I could add a video of myself! Review collected by and hosted on G2.com.

Robert M.
RM
Real Estate Sales Person
Small-Business (50 or fewer emp.)
"Good and Bad"
What do you like best about Homesnap Pro?

Ease of getting Google Reviews. Does help with the local search function and ranking. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

First 6 months, worked great. Had a few listing leads. One lead to a high sale. However, after 6 months, dry. 2 account reps left and the customer service has gone bad. Review collected by and hosted on G2.com.

Nereida M.
NM
Real Estate Sales Agent
Small-Business (50 or fewer emp.)
"So Many Valuable Tools"
What do you like best about Homesnap Pro?

Able to share any listing link to prospects in under a minute. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

There isn't anything that I dislike of the application. Review collected by and hosted on G2.com.

Mark L.
ML
Group Tour Organizer
Small-Business (50 or fewer emp.)
"I had big hopes for there concierge‘s program. After six months I never got a qualified lead."
What do you like best about Homesnap Pro?

I love the pro account but paying for The concierge's program is a waste of money. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Paying for the service I thought I might get at least one good lead to get a sale. But instead I was told to get more google reviews. Then told I am in to demanding of a market for them to help me after 6 months. I wish they would have told me this before I payed them all the money! Honestly don't waist your time and money for their concierge program! Waist of time and money! And I am very unsatisfied. Review collected by and hosted on G2.com.

Cheryle C.
CC
Real Estate Broker
Small-Business (50 or fewer emp.)
"Time, Care & Education"
What do you like best about Homesnap Pro?

I like the ability to market my listings to people in and outside the area. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

I did not understand it completely, but after a phone call from Homenap professional, I do now! Review collected by and hosted on G2.com.

Vijoy A.
VA
Realtor
Real Estate
Small-Business (50 or fewer emp.)
"Horrible and Terrible"
What do you like best about Homesnap Pro?

Nothing. They give you a nice pep talk and make tall promises till they get your money. And then they do the disappearing act. I emailed the guy who signed me up and he was very arrogant and suggested that I go back to their university to learn how to do it. He said there will be no customer service unless I upgrade to the next platform Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Just a terrible company. Bait and switch. Nothing of their promises works. You are pretty much on your own once you pay up. They ask you to watch a video and nothing in the video works.

Customer service is non-exitent. Don't waste your money. Review collected by and hosted on G2.com.

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Homesnap Pro Features
Contact & Account Management
Opportunity & Pipeline Management
Task / Activity Management
Lead Scoring
Contact Management
Lead Generation
Marketing Automation
Document Management
Third-Party Integration
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Homesnap Pro
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