Hi there, thank you for taking the time to share your positive experiences with Homesnap! We're happy to hear that our app has helped to make your life easier.

David m.

Small-Business (50 or fewer emp.)

6/15/2021

"rip off deceptive practice. they auto renew adds. they are tricky"

0/5

What do you like best about Homesnap Pro?

I decided to try them one time and they automatically approved new ads. they send an email that if you do not respond to the run a new ad. They charged my card 17 times without me saying yes. They Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

That the website tricks you so they can keep charging your card. Also, the leads were very low quality. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Hi David, we are sorry to hear that you are frustrated. I spoke to our support team about this situation, and I am glad that we were able to help resolve the problem. If you ever have any issues in the future, feel free to reach out to our team and we'd be happy to help.

Josef E.

Team Lead

Small-Business (50 or fewer emp.)

3/1/2021

"BUYER BEWARE - LEAD QUALITY IS HORRIBLE AND OVERPRICED"

0/5

What do you like best about Homesnap Pro?

Nice interface and reports but their ad placing services are WAY OVERPRICED. I ran a test with $300 to see how the ads would back out and the lead quality and volume is very bad. This service is targeting agents who with no insight into the ad buying space and really doing them a disservice. Their customer support is fine but once you place money with them they will not provide a refund even if you cancel the add the next day. BUYER BEWARE. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

They charge way too much for their ad placing services and are gouging agents. This is why their reviews are so low. Review collected by and hosted on G2.com.

Daria T.

Independent Consultant

Small-Business (50 or fewer emp.)

2/16/2021

"Great information - Easy to use"

5/5

What do you like best about Homesnap Pro?

I like that I can pull up listings, with all the relevant information I need to have, on the go and share them with interested parties right in the app. So easy! Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

The link we send to a new customer is still too generic looking, some are hesitant to open it fearing a treat or malware. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Daria, thank you so much for your review! We are so glad to hear that you are loving Homesnap Pro. We will definitely take your feedback to our team and see what we can do!

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/19/2021

"User friendly"

5/5

What do you like best about Homesnap Pro?

Easy to navigate and send information to my clients Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

I would like the price for the subscription to be considerably less than MLS dues. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Wow! Thanks so much for the incredible review! We are so glad to see that our app is proving a benefit to your business.

Christopher J. R.

Real Estate Broker

Mid-Market (51-1000 emp.)

7/6/2021

"Homesnap Pro is a GAME CHANGER!"

5/5

What do you like best about Homesnap Pro?

Managing your Google Business Profile has never been easier, sell speed feature is incredible, and rapid CMA is game changer. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

The Application runs pretty smooth and do not have any dislikes. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Hi Christopher, thank you so much for taking the time to write this review! We value bringing our customers the tools that they need to succeed. Keep up the great work!

Tony L.

Realtor

7/20/2021

"Don’t Recommend HomeSnap!"

0/5

What do you like best about Homesnap Pro?

Nothing! They oversell their service and under-deliver. I regret ever using this system, all the leads I got were from people looking to rent, while I don't provide any rental services. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Everything! I would never recommend this service to any of my peers. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Hi Tony, we're sorry to hear that your experience with Homesnap did not meet your expectations. We appreciate your constructive feedback as we are always trying to improve our user's experiences. This seems like an issue that could be addressed by one of our Concierge specialists. If you have not already, feel free to reach out to them so that a representative can help you with this issue.

Raymond H.

Insurance Agent

Small-Business (50 or fewer emp.)

8/18/2021

"Happy with Stellar Service"

3.5/5

What do you like best about Homesnap Pro?

Daily emails and updates keep xpu in the know. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

I'm happy with service so far, looking to learn more. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Hi Raymond, that's great to hear! Thanks so much for taking the time to leave a review.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

8/21/2021

"Awful customer service"

0/5

What do you like best about Homesnap Pro?

Nothing. Unresponsive. Delays in reaching you. Over billing! Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

Customer service is awful. No call backs as promised. Review collected by and hosted on G2.com.

Recommendations to others considering Homesnap Pro:

Do not use this service unless you understand all the terms and conditions and have a contact who will respond to your needs. Review collected by and hosted on G2.com.

What problems is Homesnap Pro solving and how is that benefiting you?

The business model is to get your credit card number and keep charging you! Stay away from this company. Review collected by and hosted on G2.com.

Response from Homesnap Team of Homesnap Pro

edit

Hi there, we are so sorry to hear that your experience with Homesnap fell short of expectations. We can't see who you are, but if you email us at support@homesnap.com, we would love to learn more about your experience and see how we can make it better.

anna b.

Realtor

Small-Business (50 or fewer emp.)

3/5/2021

"I can't live without Homesnap!"

5/5

What do you like best about Homesnap Pro?

The ease of use and the amount of information available in my hand versus needing my laptop all the time. I don't ever print listing sheets any more. Searching for similar listing that are active or sold. Homesnap Pro which posts blogs and makes asking for Google reviews so simple. Review collected by and hosted on G2.com.

What do you dislike about Homesnap Pro?

I wish attachments were available as they are on the MLS and that more than 3 zip codes can be added. Review collected by and hosted on G2.com.