What do users say?

So far. Nothing. It's been a brutal implementation, data is complicated and not user friendly. Likely need a dedicated resource who completely owns reporting, setup and maintenance of the platform. AI not useful and has provided wildly inaccurate information. Review collected by and hosted on G2.com.

So far everything. Setup was not quick and easy. Reporting is incredibly complicated. Nothing is user friendly or similar to any system teams have previously used. Not a quick onboarding or roll out for non super users. AI is unreliable and incorrect. Review collected by and hosted on G2.com.

I use HockeyStack for end-to-end revenue and growth pipeline reporting, from spend, impressions, and clicks through to leads, pipeline, and revenue. I like being able to switch between attribution models like first touch, linear, and last touch in a second, so different marketing teammates can look at reports in different ways. Once the dashboards are set up, they’re easy to use for making decisions. The MCP is great: my team can use basic prompts to get information quickly through ChatGPT and Claude, and it can update or create reports. I also find the incrementality report very strong for seeing which campaigns and channels drive the most lift and where to invest more. The user journey report helps me understand touchpoints across enterprise customer journeys, and the buyer journey report and Deal DNA help show which touchpoints are pivot. Review collected by and hosted on G2.com.

I found the initial setup difficult because I wasn’t enabled and was busy with other things. I also used to have to change the report manually for all the filters, but the MCP has resolved that. Review collected by and hosted on G2.com.

I was excited about it first, loved everything they said they would do, but now there is nothing to like. The product is not real, just marketing. Review collected by and hosted on G2.com.

We bought HockeyStack in January, and by April it was clear we were not getting the level of support, urgency, or ownership needed to make the platform work.

The biggest issue was basic data connectivity. We could not even get the core dashboards set up properly because our data was not connecting in a reliable way. For a platform that is supposed to help with attribution and revenue insights, that is a pretty fundamental problem.

Support also felt rushed. Customer calls were often booked in 15-minute slots and regularly ended with some version of, “sorry, I have to jump to my next call.” That made it hard to get real troubleshooting done, and even harder to feel like anyone owned the outcome.

After months of trying to make it work, we decided to cancel the contract. At that point, there was no interest at all in understanding why we were leaving or trying to keep us as a customer.

I understand the excitement around agentic AI and revenue agents. From our experience, it felt like the company was moving in that direction while the core attribution product and customer experience were not getting the attention they needed.

But none of that works if the basics are not there first.

Connect the data properly. Help customers build the dashboards they bought the platform for. Provide support that actually has time to solve the problem.

That did not happen for us. Review collected by and hosted on G2.com.

The UI is modern, not much else is good about this platform. Review collected by and hosted on G2.com.

Where do I start. Our implementation was a complete disaster. Data was constantly incorrect in HockeyStack compared to our Salesforce instance and the sync/load times were incredibly slow.

When we initially started the platform was unusable. It got a bit better over the next few months, but still was a struggle to use. When I asked if any other customers were experiencing similar issues I was told that we were the only ones.

On top of that, about a year into us using the platform, their primary vision for the company (marketing attribution) was changed to sales intelligence and AI. Review collected by and hosted on G2.com.

I was HockeyStack's biggest internal advocate. Two years of championing the platform before finally getting buy-in. I wanted this to work. It didn't.

The core failure: they couldn't connect our data. Review collected by and hosted on G2.com.

The core failure: they couldn't connect our data. And this wasn't a complex data problem. Our systems are straightforward.

What was more disappointing than the failure itself was the lack of effort in trying to fix it.

Our demand gen, operations, and data teams made themselves fully available, Even with that level of cooperation on our end, HockeyStack couldn't answer basic questions or provide clear direction on next steps.

For a platform at this price point, that's not acceptable.

Onboarding was lengthy and complicated which would be fine if it led somewhere. It didn't.

With 90% of touch points requiring manual mapping, we were essentially building the integration ourselves.

The support structure is visibly strained. Account managers are clearly overloaded, and support calls are booked in 15-minute back-to-back slots not exactly the white-glove experience you'd expect at this investment level. Review collected by and hosted on G2.com.

HockeyStack allows us to follow journeys in a more complex way than our previous method, which is especially valuable with paid ads to see how they influence our funnel. I appreciate its broad capabilities because it really can do so much. I also enjoy the dashboarding due to the nature of the customization. Review collected by and hosted on G2.com.

Some of the setup is unnecessarily complex or confusing and there isn't a straightforward UI to guide you. Initial setup wasn't bad, but it took a while to get everything to match up accurately with our data. Review collected by and hosted on G2.com.

When its correct and working as expected, the hockeystack data can be very helpful for driving marketing decisions. Review collected by and hosted on G2.com.

The support continues to be absolutely awful. When I flag issues I am often told that it is just user error when there are fundamental platform, reliability and integration errors.

All the issues that were true when we first bought this are still issues today. The reports crash often, the platform is unstable and their docs are usually incorrect or incomplete.

At the same time, they continue to develop features that dont actually help me at all with marketing attribution. Review collected by and hosted on G2.com.

What it promises it can do - attribution. Review collected by and hosted on G2.com.

Implementation support is aweful - we were all excited in install HockeyStack and after 2+ months of trying to get it to work, it didn't. The implementation team at HockeyStack really didn't care. Sometimes it took them a week or more to get back to us to answer a few simple questions. We ended up cancelling our contract. Review collected by and hosted on G2.com.

What I like best about HockeyStack is that I was able to set everything up on my own with support from our CS rep. I didn’t need to involve our in-house data team and after learning the ropes, I’ve been able to continue building reports myself. I also really appreciate how easy it is to see all the touchpoints that lead to any KPI. It’s the kind of data I always knew existed but struggled to view in one place. The attribution modeling is also a standout feature and has already helped us make meaningful changes to our media mix.

They regularly release feature updates and move quickly to remedy any bugs that may pop up. Review collected by and hosted on G2.com.

The learning curve can be steep at first. It takes some time to understand how everything connects and how to structure reports in a way that works for your team. That said, once you get the hang of it, it's incredibly powerful and flexible. Review collected by and hosted on G2.com.

The product was live and fully integrated in under 2 weeks. From day one, we had real-time visibility into what was actually driving our pipeline. Odin AI is now part of our daily workflow—it gives us instant answers to business-critical questions without the usual back-and-forth across dashboards or spreadsheets. It’s fast, reliable, and actually works. Review collected by and hosted on G2.com.

I'm actually pretty happy, no big issues. We went with Hockeystack because we believed they had the most streamlined platform, a great team, and a ton of automation that eliminates manual work - and they've consistently delivered on all fronts. Review collected by and hosted on G2.com.