Top 10 Helprace Alternatives & Competitors

Top 10 Alternatives to Helprace Recently Reviewed By G2 Community

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Zoho Desk
By Zoho
4.4/5
(7,553)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Helprace, Zoho Desk is:
More expensive
Categories in common with Helprace:
Help Desk
Customer Self-Service

HappyFox Help Desk
By HappyFox Inc.
4.5/5
(137)
Product Description
Super simple help desk software, that runs in the cloud, easily suits your business size and growth, enables you provide customer support on multi channels like email, voice and mobile (iOS and Android)
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Reviewers say compared to Helprace, HappyFox Help Desk is:
More expensive
More usable
Better at meeting requirements
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

Freshdesk
By Freshworks
4.4/5
(3,734)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Helprace, Freshdesk is:
More expensive
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

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Front
By Front App
4.7/5
(2,459)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Helprace, Front is:
More expensive
Better at meeting requirements
More usable
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

Help Scout
By Help Scout
4.4/5
(427)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Helprace, Help Scout is:
More expensive
More usable
Easier to set up
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,847)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Helprace, Fin by Intercom is:
More expensive
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

HubSpot Service Hub
By HubSpot
4.4/5
(2,909)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Helprace, HubSpot Service Hub is:
More expensive
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

Tidio
By Tidio
4.6/5
(1,904)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Helprace, Tidio is:
More expensive
Better at meeting requirements
More usable
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Helprace, LiveAgent is:
More expensive
Better at meeting requirements
Categories in common with Helprace:
Help Desk
Customer Self-Service
Shared Inbox