Help Kit Reviews & Product Details

I like Help Kit because it was incredibly easy to set up and is priced reasonably. The support is also great, which made us feel confident using it. I really love the integration with Notion, as it makes updating very easy and gives us better SEO visibility. The search function is something I enjoy a lot, and the AI chat feature is great. Overall, it makes running our company help center simple and efficient. Review collected by and hosted on G2.com.

I think the design could use more flexibility, especially if there were integrations with chat platforms that allow Help Kit to be embedded in live support chats. Review collected by and hosted on G2.com.

I like how Help Kit is easy to set up. It's convenient that it's based on Notion, eliminating the need to learn new software, which is a huge benefit for me since I already use Notion extensively. I manage all content of Franchise Frameworks on Notion, so being able to integrate Help Kit seamlessly into what I'm already familiar with and using is a significant advantage. I also appreciate the available templates, which simplify the process as you just need to edit them, and if there are any doubts, an AI chatbot is available to answer questions, making the setup process very straightforward. Additionally, the responsiveness of the support is impressive. When I reached out to Dominik, the founder, for guidance on structuring our documentation, he immediately responded and provided the help I needed. Review collected by and hosted on G2.com.

I didn't have any problems so far. Review collected by and hosted on G2.com.

Everything is working smoothly and unbelievably fast. I’m honestly amazed knowing it’s all 1 dev work behind the scenes. Clearly an incredible developer. The whole setup is beautiful, elegant, and lightning fast.

Before HelpKit, we actually tried SuperSo, Potion, and a few other Notion-based tools.. but they don’t even come close. Not in speed, not in structure, and definitely not in the kind of polished, ready-to-go templates you’ve built in. This kind of structure is just on another level.

We’re seriously happy to stick with HelpKit and will be recommending you to every company we come across. Review collected by and hosted on G2.com.

Nothing so far, everything is elegant, fast, and well-structured. Maybe some Notion-related quirks are too complex for my team where they accidentally change table properties and this can break integration. Review collected by and hosted on G2.com.

Our company was hindered by a difficult to manage, clunky, and overall problematic help center that we hosted in Salesforce. Anytime edits needed to be made, or new support articles needed to be published, it involved way too many people and steps and was a chore. We wanted a solution that would allow us to manage our help center quickly and with ease, and that is exactly what HelpKit does.

As an organization we already utilized Notion for our internal documentation and comms. HelpKit was easy add on to help us build a wonderful help center within our Notion. Now we can make edits in seconds, push new articles, and can manage it seamlessly.

The HelpKit setup was rather easy. I followed their YouTube video and within 30 minutes (depending on how fast your DNS syncs) was able to have a new help center online. It really did exceed my expectations.

Within the HelpKit dashboard there are some great customization items. Upload your company logo, change colors, fonts, make some links in your header and footer. Overall it gives you all of the stuff you need, and none of the fluff that you don't.

Highly recommend trying out this solution if you want an easy to manage and great looking help center. Review collected by and hosted on G2.com.

Maybe a bit more "fluff" customizations, but overall not much is missing. Review collected by and hosted on G2.com.

I use Notion for literally everything, and I was looking for a flexible knowledge base software that had Notion-like qualities. Then, I found HelpKit, which literally uses Notion itself as the editor for your articles. I tried it out immediately and it didn't disappoint.

It's been such a game changer for our whole team to be able to edit/add articles directly from Notion. We wrote 10 articles and had the knowledge base up and running in less than 2 hours.

Dominik the founder is also extremely responsive if you have any questions Review collected by and hosted on G2.com.

When I renamed a collection, it broke the existing link to the article. I had to quickly revert it since our production app was linking to the article. I would have expected an automatic redirect and was a little frustrated that I couldn't set one up without subscribing to the Professional plan. Review collected by and hosted on G2.com.

For a few years I've been managing some of my projects inside Notion. Eventually one project took off and turned into a full paid product. And I desperately needed a help center to put my FAQ, tutorials and guides on how to use all functionalities of my product.

After a quick search I landed on Help Kit and never looked back. I can edit everything in the editor I'm used to (Notion) and it magically gets turned into a full fledged help center. There is almost nothing I had to do after initial configuration, just write/edit articles whenever it's needed.

Oh and about customer service, it's crazy fast (which I really care about because I don't have lots of spare time and just want to get things done). I had a few questions when configuring regarding SEO and having the help center on a subdomain, and the founder himself answered within a couple of hours with very comprehensive answers. Review collected by and hosted on G2.com.

There are two options for the layout and luckily one of them was a perfect fit for me, but it's best to check before writing lots of articles, if it's a good fit. You can choose in the onboarding after signing up so you'll know quickly if it is a good fit. Review collected by and hosted on G2.com.

We were convinced even before the end of our trial that Help Kit was worth the price. It was simply the quickest and most straightforward way to uplevel our support documentation. Some things we like about it:

Help Kit integrates with tools we're already using, like Notion (and now Front).

Clear and easy onboarding—a provided template—to get up and running.

Thanks to support of Notion's synced blocks, we didn't have to have different versions of our docs in different places.

The end result is beautiful, well-organized documentation.

The Help Kit AI is exactly the sort of feature we were looking for—able to interpret the essence of questions already answered in our docs, and provide accurate responses.

Finally, the Help Kit team has been super responsive to our questions and requests so far. Review collected by and hosted on G2.com.

This is where I'd typically be tempted to nitpick, but there's really nothing to dislike right now! I see some opportunities, such as a even more granular customization, but that's small potatoes. The AI feature performs well in our limited testing, but is currently in beta—so I'm looking forward to even more improvements on that front in the future. Review collected by and hosted on G2.com.

It's so easy to structure your support site, create content, collaborate with your team, and publish. The resulting site is just beautiful and SUPER fast. AND there's a widget that works perfectly, so my app itself has onboard support. THEN there's AI. If you want to give your users AI on your knowledgebase, bingo, it couldn't be easier and it's so effective. Look, I'm a cheap, solo founder doing all the product, tech, support, sales, and marketing. I've tried Wordpress plugins and some other solutions. Helpkit makes the support side so much easier. I basically don't get any support tickets! Thanks to Dominik for the incredible work to create this amazing Product! Review collected by and hosted on G2.com.

The manual sync seems a bit annoying, but in fact that helps because you can edit as a team and then publish when you're ready. Review collected by and hosted on G2.com.

HelpKit is an outstanding helpdesk software that integrates seamlessly with Notion, making it incredibly easy to use with minimal implementation effort. Its beautiful design enhances the user experience, providing a professional and polished look to any help center. One of the standout features of HelpKit is its exceptional customer service. Dominik is highly responsive and helpful, ensuring issues or questions are addressed promptly. Overall, HelpKit is a perfect solution for anyone in need of an efficient, aesthetically pleasing, and user-friendly helpdesk platform. Review collected by and hosted on G2.com.

There are no drawbacks to mention. Simply great value for the money. Review collected by and hosted on G2.com.

It's easy to set up, looks great and is so easy to manage I never worry about non-technical team members having to pick the project up. The integration with Notion is smooth and the template makes it really easy to get up and running. The support/training vids are worth your time too! Their customer support is amazing too! Review collected by and hosted on G2.com.

nothing jumps out at me right now. I've brought it with me to multiple companies. Review collected by and hosted on G2.com.