We truly value the vendor relationship we have with Hark. Everyone on their team is extremely helpful and nice. The level of service and attention with our feedback is best in class.
We integrated Hark within specific Zendesk Chatbot Flows. For example, if someone is confirming they've returned their order, we can use Hark upload their return receipt and collect order/account information. Once a CS team member receives the CS ticket, it's handle and refunded within one interaction! It makes case scenarios like this very easy for both our customers and CS agents. Review collected by and hosted on G2.com.
We haven't run into any downsides using Hark so far. Review collected by and hosted on G2.com.
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