# HappySignals Experience Management for IT vs Qualtrics Customer Experience Comparison | | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.3 out of 5 | | **Total Reviews** | 29 | 751 | | **Largest Market Segment** | Enterprise (100.0% of reviews) | Enterprise (51.5% of reviews) | | **Entry Level Price** | €30,900.00 Per Year | Contact Us | --- ## Top Pros & Cons ### HappySignals Experience Management for IT **Not enough data** ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) --- ## Ratings Comparison | Rating | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Meets Requirements** | 9.3 (20 reviews) | 8.6 (602 reviews) | | **Ease of Use** | 9.6 (19 reviews) | 8.4 (605 reviews) | | **Ease of Setup** | 9.0 (18 reviews) | 7.6 (362 reviews) | | **Ease of Admin** | 9.4 (16 reviews) | 7.9 (349 reviews) | | **Quality of Support** | 9.9 (20 reviews) | 8.5 (569 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (18 reviews) | 8.5 (341 reviews) | | **Product Direction (% positive)** | 10.0 (17 reviews) | 8.6 (579 reviews) | --- ## Pricing ### HappySignals Experience Management for IT #### Entry-Level Pricing Plan: Discover Price: €30,900.00 Per Year Description: Replace your CSAT / Sentiment Key Features: - Unlimited measured users - 5 user seats - 1 experience area [Browse all 3 editions](https://www.g2.com/products/happysignals-experience-management-for-it/pricing) #### Free Trial Yes ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 86 | #### Social Analytics | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | | **Follower Analysis** | Not enough data | 8.2 (65 reviews) | | **Post Performance** | Not enough data | 8.5 (68 reviews) | | **Paid Campaign Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reports & Dashboards | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Report Customizability** | Not enough data | 8.2 (72 reviews) | | **Report Exporting** | Not enough data | 8.2 (73 reviews) | | **Scalability** | Not enough data | 8.3 (71 reviews) | | **White Label** | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 8.8/10 | 44 | #### Quality Assurance | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Evaluation** | Not enough data | 9.1 (37 reviews) | | **Calibration** | Not enough data | 8.8 (36 reviews) | | **Reports** | Not enough data | 8.4 (38 reviews) | #### Engagement | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Feedback** | Not enough data | 8.4 (39 reviews) | | **Dashboards** | Not enough data | 8.8 (39 reviews) | | **Training** | Not enough data | 8.7 (35 reviews) | #### Performance | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Integrations** | Not enough data | 8.7 (34 reviews) | | **Compliance** | Not enough data | 9.3 (35 reviews) | #### Generative AI | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### ServiceNow Apps | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **ServiceNow Integration** | Not enough data | Not enough data | | **Value** | Not enough data | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 138 | #### Analytics | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | | **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | | **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | | **Gamification** | Not enough data | 7.7 (60 reviews) | #### Customization | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | | **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | | **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | | **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | #### Generative AI | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (11 reviews) | | **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | #### Agentic AI - Experience Management | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 132 | #### Feedback Management | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Tagging** | Not enough data | 8.3 (92 reviews) | | **Segmentation** | Not enough data | 8.6 (99 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | #### Feedback Analysis | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | | **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | | **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | #### Feedback Sources | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Online Reviews** | Not enough data | 8.3 (94 reviews) | | **Surveys** | Not enough data | 9.0 (121 reviews) | | **Social Media** | Not enough data | 8.4 (82 reviews) | | **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | #### Generative AI | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 7.7 (10 reviews) | | **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | ### Digital Employee Experience (DEX) Management | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Experience | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Telemetry Collection** | Not enough data | Not enough data | | **Feedback** | Not enough data | Not enough data | #### Management | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Digital Experience Score** | Not enough data | Not enough data | | **Alerts** | Not enough data | Not enough data | | **Budget Analysis** | Not enough data | Not enough data | | **Remediation** | Not enough data | Not enough data | | **Optimization** | Not enough data | Not enough data | #### Performance | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Troubleshooting** | Not enough data | Not enough data | | **Uptime Monitoring** | Not enough data | Not enough data | | **Performance Monitoring** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Resource Monitoring** | Not enough data | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 7.8/10 | 97 | #### Monitoring & Listening | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Social Measurement** | Not enough data | 8.4 (82 reviews) | | **Influencer Identification** | Not enough data | 7.7 (72 reviews) | | **Brand Monitoring** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | | **Social Reporting** | Not enough data | 7.8 (83 reviews) | | **Alerts and Notifications** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 8.7/10 | 48 | #### Platform | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Health Score** | Not enough data | 8.5 (45 reviews) | | **Customer Profiles** | Not enough data | 9.1 (45 reviews) | | **Notifications** | Not enough data | 8.9 (45 reviews) | #### Predictions | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | | **Analytics** | Not enough data | 8.7 (45 reviews) | | **Revenue Impact** | Not enough data | Feature Not Available | | **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | | **Sentiment** | Not enough data | 8.9 (46 reviews) | | **Retention** | Not enough data | 8.7 (46 reviews) | #### Generative AI | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.5 (8 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 157 | #### Generative AI | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Mentions** | Not enough data | 8.7 (133 reviews) | | **Tickets** | Not enough data | 8.3 (97 reviews) | | **Macros** | Not enough data | 8.4 (73 reviews) | #### Channels | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Email** | Not enough data | 8.5 (67 reviews) | | **Social** | Not enough data | 8.8 (136 reviews) | | **Live Chat** | Not enough data | Feature Not Available | | **Phone** | Not enough data | Feature Not Available | | **Text** | Not enough data | 8.2 (51 reviews) | #### Insight | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Surveys** | Not enough data | 8.3 (69 reviews) | | **Reporting** | Not enough data | 8.3 (123 reviews) | | **Visitor Activity** | Not enough data | 8.1 (50 reviews) | | **Help Desk** | Not enough data | Feature Not Available | ### SAP Store | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - SAP Store | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **HappySignals Experience Management for IT** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to HappySignals Experience Management for IT (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Unique to Qualtrics Customer Experience (9):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | HappySignals Experience Management for IT | Qualtrics Customer Experience | |---|---|---| | **Small-Business** | 0% | 12.7% | | **Mid-Market** | 0% | 35.8% | | **Enterprise** | 100.0% | 51.5% | ### By Industry #### HappySignals Experience Management for IT - **Information Technology and Services:** 18.5% - **Financial Services:** 11.1% - **Paper & Forest Products:** 7.4% - **Construction:** 7.4% - **Other:** 3.7% - **Biotechnology:** 3.7% - **Civil Engineering:** 3.7% - **Computer Games:** 3.7% - **Computer Software:** 3.7% - **Food & Beverages:** 3.7% - **Other:** 33.3% #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% --- ## Alternatives ### Alternatives to HappySignals Experience Management for IT - [Nexthink](https://www.g2.com/products/nexthink/reviews) — 4.6/5 stars (386 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5600 reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) — 4.7/5 stars (1799 reviews) - [Absolute Secure Access](https://www.g2.com/products/absolute-secure-access/reviews) — 4.7/5 stars (225 reviews) - [Catchpoint](https://www.g2.com/products/catchpoint/reviews) — 4.5/5 stars (112 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) — 4.8/5 stars (85 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) — 4.5/5 stars (80 reviews) - [Germain UX](https://www.g2.com/products/germain-ux/reviews) — 4.7/5 stars (79 reviews) - [Thena](https://www.g2.com/products/thena/reviews) — 4.9/5 stars (65 reviews) - [Teamviewer DEX](https://www.g2.com/products/teamviewer-dex/reviews) — 4.4/5 stars (55 reviews) ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4122 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23487 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1746 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1142 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews) --- ## Top Discussions ### HappySignals Experience Management for IT No discussions available for this product. ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/happysignals-experience-management-for-it-vs-qualtrics-customer-experience)