--- title: HappyFox Chat Reviews meta_title: 'HappyFox Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how HappyFox Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 103 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # HappyFox Chat Reviews **Vendor:** HappyFox Inc. **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 103 ## About HappyFox Chat HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service. ## HappyFox Chat Reviews ### 1. Easy to implement and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Göran S. | CTO and Co-founder , Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2017 **What do you like best about HappyFox Chat?** It's easy to implement on your site and you can use the agent on your desktop and mobile devices. **What do you dislike about HappyFox Chat?** The pling sound that you can't turn of on your website. **What problems is HappyFox Chat solving and how is that benefiting you?** Helping visitors to anwser their questions fast. ### 2. Great Chat Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about HappyFox Chat?** I love how easy it is to see our customers information and have access to the information that we need. I really like how quick and easy it is to used canned responses. The program is user friendly and easy to understand. The layout is really great, it is nice to be able to upload my own canned responses as well as use the shared ones. I feel that our customers like the program as well. It is easy to understand from their end. **What do you dislike about HappyFox Chat?** The notification sound is a little obnoxious, but no major issues. There is not a lot that I dislike about the program. **Recommendations to others considering HappyFox Chat:** This is a great program! It looks good and works great! **What problems is HappyFox Chat solving and how is that benefiting you?** We assist customers with issues they have with their accounts and help them with questions about our products. ### 3. I have been using happy for chat for a few months now and it been amazing. Very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about HappyFox Chat?** Easily access chats, I am able to create canned responses, I am able to use the mobile app. I am able to customize the chat some what to my own liking. I have only been using this for 3 month and I look forward to continue working with happy fox. **What do you dislike about HappyFox Chat?** That I am unable to delete canned responses **Recommendations to others considering HappyFox Chat:** This is a user friendly platform. Very easy to use 5 starts. **What problems is HappyFox Chat solving and how is that benefiting you?** Sales query's ### 4. Great Free Live Chat Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Darius Alexander M. | Senior Director Of Marketing, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2017 **What do you like best about HappyFox Chat?** The ability to have multiple users and the seamless integration. **What do you dislike about HappyFox Chat?** The pay features should be included in the free tool. **Recommendations to others considering HappyFox Chat:** Change the paid services to more upper level for the price point. **What problems is HappyFox Chat solving and how is that benefiting you?** The ability to reach customers in the media formats they use the most for purchasing used equipment. Our website is much more efficient with this tool. ### 5. Simple Easy & EFFECTIVE! **Rating:** 5.0/5.0 stars **Reviewed by:** Designer D. | CEO, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about HappyFox Chat?** Happy Fox has taken our customer service level to the next level, with the ability to reach out and chat with our hopeful customers the possibilities of sales have increased. **What do you dislike about HappyFox Chat?** nothing as of yet, but if I find something I will be sure to let you know :] **Recommendations to others considering HappyFox Chat:** If you have a lot of web traffic, UPGRADE. Its worth every penny! **What problems is HappyFox Chat solving and how is that benefiting you?** increased awareness in customer support. ### 6. excelent customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo P. | Sócio-Diretor de Home Broker e CEO da Modal DTVM, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about HappyFox Chat?** happy fox has a great customer service. Very attentious and focused on helping us quickly. **What do you dislike about HappyFox Chat?** lacks some features like transfering chats **What problems is HappyFox Chat solving and how is that benefiting you?** we were able to reduce our ART by 97%, and our customer service line to Zero! ### 7. HappyFox has helped our company achieve success without complication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about HappyFox Chat?** Slack integration is the best feature that HappyFox integrates in its free tier. I wish they could implement chat within slack itself. **What do you dislike about HappyFox Chat?** Our company uses slack a lot. The only bad part about happyfox chat is that slack cannot be integrated with a reply option. **Recommendations to others considering HappyFox Chat:** If you want something in the free tier that wouldn't break the bank. **What problems is HappyFox Chat solving and how is that benefiting you?** We are tackling new challenges everyday. People from all around the world contact us through our chat, to help them achieve the impossible in irrigation. ### 8. Superior Chat Application **Rating:** 5.0/5.0 stars **Reviewed by:** Carrie H. | Customer and Administrative Support, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2017 **What do you like best about HappyFox Chat?** Simple interface, integration w/Facebook messenger **What do you dislike about HappyFox Chat?** Can be a little glitchy sometimes and I won't see a chat come in, though I hear it on a colleague's computer. **What problems is HappyFox Chat solving and how is that benefiting you?** We have easier instant communication with customers. Provides them a way to ask a simple question that is faster than email and less time-consuming (for us) than a phone call. ### 9. Business Communication at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Matt Z. | Inside Sales Representative, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about HappyFox Chat?** HappyFox Chat is an effective way to communicate with our website traffic in a non-intrusive manner that also is cost-effective (free). **What do you dislike about HappyFox Chat?** The ability to target customers would be interesting that visit certain pages, return multiple times, etc. **Recommendations to others considering HappyFox Chat:** HappyFox Chat is a good solution if you're considering trialing Chat with your website. **What problems is HappyFox Chat solving and how is that benefiting you?** We're now able to reach out directly to customers who are learning about our solution, but not interested enough to prompt an email thread or phone call. Chat allows us to quickly communicate with customers in a non-intrusive way. ### 10. The best app for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Juan David P. | Lider de Desarrollo, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2017 **What do you like best about HappyFox Chat?** I love being able to communicate with my app users and give them remote support **What do you dislike about HappyFox Chat?** The reports for the free plan do not provide much information **What problems is HappyFox Chat solving and how is that benefiting you?** Users support, marketing ### 11. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alfred G. | Innovation Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2017 **What do you like best about HappyFox Chat?** Its very simple to set up and the slack integrations are awesome! **What do you dislike about HappyFox Chat?** Nothing. The service is pretty good overall. **Recommendations to others considering HappyFox Chat:** Use it! Its much easier to use then services like fresh desk. **What problems is HappyFox Chat solving and how is that benefiting you?** We are solving our problem of having a live chat on our website. Its great because we have had a good amount of people purchase our product just because we were there talking to them. ### 12. We needed a built in chat feature. HappyFox has been a great solution. We use it mobile and deskto **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about HappyFox Chat?** I really like that I can run mobile as well as on a local machine. **What do you dislike about HappyFox Chat?** On my IOS app, using happyfox has been a little odd. It logs me out at unexpected times. **What problems is HappyFox Chat solving and how is that benefiting you?** When someone forgets to turn the feature off, it make us appear to be there to chat when we actually are not. This is our fault of course but is confusing for the customers. If there was a schedule tool that would be great. I.E. it automatically logs us off at 5pm etc. ### 13. Happy with HappyFox **Rating:** 4.0/5.0 stars **Reviewed by:** Heather R. | Director of Client Services, International Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2017 **What do you like best about HappyFox Chat?** It is very user friendly and is also easy to set-up. **What do you dislike about HappyFox Chat?** there is nothing at this point that we dislike **Recommendations to others considering HappyFox Chat:** would certainly recommend **What problems is HappyFox Chat solving and how is that benefiting you?** We are happy to be able to provide an additional channel for clients to contact us. ### 14. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2017 **What do you like best about HappyFox Chat?** Easy location and page views, lead generation **What do you dislike about HappyFox Chat?** No answer, sometimes it freezes on the screen **What problems is HappyFox Chat solving and how is that benefiting you?** Easy communication to clients, clients enjoy to type if cannot speak ### 15. Admin & Customer Support Specialist **Rating:** 4.0/5.0 stars **Reviewed by:** Carissa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2017 **What do you like best about HappyFox Chat?** Ease of use and alert sounds Tracking of messages while we're away Easy to find transcripts Clear windows **What do you dislike about HappyFox Chat?** Cannot highlight and copy info from active chat easily. It scrolls down automatically when you're trying to so do. Inconvenient when trying to look up information in our system or create forms with customer provided information **Recommendations to others considering HappyFox Chat:** Easy to use and maintain. More polished than other platforms we've tried. **What problems is HappyFox Chat solving and how is that benefiting you?** Timely communication. Cuts down on missed phone calls and lengthy email threads ### 16. Power **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2017 **What do you like best about HappyFox Chat?** Integration with Slack and Pipedrive. Would love to see more info pulled from Pipedrive CRM and FB Chat notification with HappyFoxChat through Slack. **What do you dislike about HappyFox Chat?** No notification from Slack if message coming from FB **Recommendations to others considering HappyFox Chat:** Yes **What problems is HappyFox Chat solving and how is that benefiting you?** Customer service ### 17. Customer support chat channel **Rating:** 4.0/5.0 stars **Reviewed by:** Ivan G. | Operation and Customer Support Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2017 **What do you like best about HappyFox Chat?** Easy to use, easy to implement, a lot of features, transcripts coming to email. **What do you dislike about HappyFox Chat?** Mobile application in not synchronized with web app. Messages are not coming. Also it would be nice that web app notify me when I am offline, or when my session ends. **Recommendations to others considering HappyFox Chat:** Easy to use, easy to implement, a lot of features, transcripts coming to email **What problems is HappyFox Chat solving and how is that benefiting you?** We are using HappyFox as customer support channel, so that is big problem solver for our customers and for us. ### 18. Easy to use and learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2017 **What do you like best about HappyFox Chat?** I appreciate being able to include canned responses and receive offline messages. HappyFox Chat is easy to use and quick to learn. There are plenty of features available that allow the users to cater their experience to their needs. **What do you dislike about HappyFox Chat?** The functionality to actually become unavailable (i.e. logged out) is not as intuitive as I would prefer. Also, notifications of chats is not too customizable. It would help to have some feature that allows for customization of notifications to either be obtrusive, such as a notification popping up on screen, or to stay in the background (similar to a small notification on the tab that has HappyFox chat open). **Recommendations to others considering HappyFox Chat:** Make sure you look into all the available features that HappyFox Chat has to offer to be sure it is right for you. Depending on the volume of chats and representatives needed, there may be more features that are required. **What problems is HappyFox Chat solving and how is that benefiting you?** With HappyFox chat we are able to communicate with our customers quickly. Although we have an email system in place, the customer can feel free to ask a simple, quick question and receive an immediate answer. This keeps them looking through the site and finding items they are interested in purchasing. This provides the customer with an immediate response to their question and a log of our communication when complete. With these logs we are able to look back in our feedback and see what improvements can be made to better assist our customers. ### 19. A Great, Full Feature Chat Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about HappyFox Chat?** I like that when I am engaged in a chat with a customer I am able to see what webpages they have viewed, and what products they have added to their cart. It functions quickly, without lag time that I have experienced with other chat services. **What do you dislike about HappyFox Chat?** I wish it would show the customer email so I could reference them via email during the chat if needed. It would also be great to be able to upload product images to the chats, to help customers determine specific versions of products they are considering. **Recommendations to others considering HappyFox Chat:** If you are looking for a great, full feature chat service that integrates with Shopify, or other main websites you will be very pleased with Happy Fox Chat. It allows you to seamlessly and quickly communicate in real-time with your customers while they are on your website. We have been very impressed with this service and the ease with which it works. **What problems is HappyFox Chat solving and how is that benefiting you?** We have been able to communicate with many customers at once, saving us time, and call backs that often result in missed customers. Our customers are also able to more quickly determine which products, and go directly to them with the page links we can upload to the chats. ### 20. Perfect tool for the job. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2017 **What do you like best about HappyFox Chat?** Ease of setup/installation and excellent reliability statistics. The design is also really user friendly - it took very little time for us as a company to get up and running with the interface. **What do you dislike about HappyFox Chat?** I wish there were an integration for SalesforceIQ! **Recommendations to others considering HappyFox Chat:** Do it! **What problems is HappyFox Chat solving and how is that benefiting you?** Solving the problem of widening our lead acquisition. We've been more effective at responding to customers as a result of using this product. ### 21. A Far Superior Chat From the Rest! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2017 **What do you like best about HappyFox Chat?** Easy to use. Fluid look and feel! Chat logs are easy to read. Interface is simple. Facebook messenger is a plus! **What do you dislike about HappyFox Chat?** Inability to as admin to log out reps that forgot to logout at end of shift. Other than that I have no complaints. **Recommendations to others considering HappyFox Chat:** Take advantage of the Trial and you will be amazed! **What problems is HappyFox Chat solving and how is that benefiting you?** Ease of use for our customers has made chat more effective for us and our customers. Facebook messenger being integrated has also made our response rate much better! ### 22. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2017 **What do you like best about HappyFox Chat?** the ability to monitor where the user is on the page and speak with them **What do you dislike about HappyFox Chat?** Not being able to have more than one email for notification **Recommendations to others considering HappyFox Chat:** Us it, it is very good **What problems is HappyFox Chat solving and how is that benefiting you?** Increased business ### 23. Great Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2017 **What do you like best about HappyFox Chat?** Runs well in the background. Poses no problems. **What do you dislike about HappyFox Chat?** Would like to change alert sound and change volume. **What problems is HappyFox Chat solving and how is that benefiting you?** Website visitor chats. ### 24. Great customer sservice **Rating:** 4.5/5.0 stars **Reviewed by:** Mark W. | Director of Global Information Solutions, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about HappyFox Chat?** Able to see visitors, help them with online chat, etc. **What do you dislike about HappyFox Chat?** There is nothing I dislike about the product. **Recommendations to others considering HappyFox Chat:** works great **What problems is HappyFox Chat solving and how is that benefiting you?** Able to chat with people real time. Answer quesitons ### 25. Very Good Application to track the Chats **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2017 **What do you like best about HappyFox Chat?** I loved the application way they developed and it is easy to use and user-friendly. It is easy to track the chat history. **What do you dislike about HappyFox Chat?** I dont see any dislikes in the Happy Fox Chat till now **What problems is HappyFox Chat solving and how is that benefiting you?** I'm able to interact with the customers, those who are looking for my product when they visit the website. ### 26. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan S. | Director, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2017 **What do you like best about HappyFox Chat?** The ability to have canned responses and multiple agents online at any one time **What do you dislike about HappyFox Chat?** There are not features that I do not like. **What problems is HappyFox Chat solving and how is that benefiting you?** We were spending upwards of £500 per month to have an external company handle live chat and it did not give the responses or control that we required. We moved to HappyFox and it resolved this for a lower price ### 27. Great way to extend support to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about HappyFox Chat?** The ability to answer multiple chats and the conclusion of chat automatically creates a ticket for our general happyfox account **What do you dislike about HappyFox Chat?** Limited options for the free version, although we plan to purchase the full version soon **Recommendations to others considering HappyFox Chat:** Create a base of canned responses to answer frequently asked questions **What problems is HappyFox Chat solving and how is that benefiting you?** I am an Technical Support team leader at Florida State University. We utility happy fox to answers tickets and now chat interactions with faculty, staff and students. The benefits include ease of access, using quick canned responses in chat, and the ability to place the widget within our knowledge base ### 28. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2017 **What do you like best about HappyFox Chat?** I use Happy Fox for my website and love it. It's just me, so I can't speak for using additional users, but I'm really happy with the interface and pricing. **What do you dislike about HappyFox Chat?** nothing to dislike, it's really intuitive and simple to use. I still get the "invite your colleague popup" which is kinda annoying but haven't yet contacted them about it **What problems is HappyFox Chat solving and how is that benefiting you?** Helps me keep in touch with potential clients ### 29. New but loving it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2017 **What do you like best about HappyFox Chat?** Super simple and easy to understand. Little to no training needed **What do you dislike about HappyFox Chat?** Some of the design characteristics could look nicer **What problems is HappyFox Chat solving and how is that benefiting you?** Easier integration with customers ### 30. Very reliable, easy to use! :) **Rating:** 5.0/5.0 stars **Reviewed by:** Marko J. | CEO & Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2017 **What do you like best about HappyFox Chat?** Easy to use. Great ux, we also integrate with our chat on slack **What do you dislike about HappyFox Chat?** So far so good, nothing to add much honestly. **What problems is HappyFox Chat solving and how is that benefiting you?** We are selling bus tickets. Its very important that we have customer support in this form. ### 31. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2017 **What do you like best about HappyFox Chat?** its super easy to use. clients love to have fast contact for support **What do you dislike about HappyFox Chat?** i would prefer if we could disable the chat out of working hours. often we receive too many offline mensages and we end up not being able to reply all of them. **What problems is HappyFox Chat solving and how is that benefiting you?** easy contact with clients is the best part. ### 32. fast answer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2017 **What do you like best about HappyFox Chat?** its free, and get instant conversations people can choose from diferent agents and you get an email from the conversation **What do you dislike about HappyFox Chat?** doestn work well on cell phones I mean the app is not estable **What problems is HappyFox Chat solving and how is that benefiting you?** The phone is ringing less than before.. ### 33. Love it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about HappyFox Chat?** I like that the customer can send us images so we can assist them **What do you dislike about HappyFox Chat?** I would like them to get a message to hold on before we start typing **What problems is HappyFox Chat solving and how is that benefiting you?** None ### 34. Best Free Chat software. **Rating:** 5.0/5.0 stars **Reviewed by:** Arsalan R. | Senior Software Developer / Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2017 **What do you like best about HappyFox Chat?** This is the nest free chat software i cam across for wordpress website. Free MAC/Windows software as well. **What do you dislike about HappyFox Chat?** Some premium services not free :p but its a nice software. **What problems is HappyFox Chat solving and how is that benefiting you?** we are an IT Training Institute ### 35. Happy fox is a breeze to set up, navigate through and use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2017 **What do you like best about HappyFox Chat?** I was in charge of setting up our accounts and the entire process was very simple. Also great customer support. **What do you dislike about HappyFox Chat?** So far I have not found any issues with the program. **Recommendations to others considering HappyFox Chat:** It is a clean and easy to use interface. **What problems is HappyFox Chat solving and how is that benefiting you?** We are hoping that enabling Happy Fox chat will help us to answer customer questions without them needing to call in. ### 36. Happy Fox Chat Reveiw **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2017 **What do you like best about HappyFox Chat?** It is easy to use, can access it over the web and download happy fox chat onto your computer. Easily interact with customers and provide a better customer experience. **What do you dislike about HappyFox Chat?** The web version of happy fox chat sometimes glitches and cant reply to customer so i have to refresh the page and then can type. This causes a delay in responding to the customer. **Recommendations to others considering HappyFox Chat:** Download computer version of happy fox chat to answer chats. **What problems is HappyFox Chat solving and how is that benefiting you?** Just general product questions and reduces the telephone enquirers coming in. ### 37. Nice plugin, easy and complete. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2017 **What do you like best about HappyFox Chat?** Messages arrive in real time, and I can respond quickly to my clients. The system manages the contacts and I have everything at hand **What do you dislike about HappyFox Chat?** I have no negative argument to provide this plugin **What problems is HappyFox Chat solving and how is that benefiting you?** Just work like i need. ### 38. Fox chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2017 **What do you like best about HappyFox Chat?** I like the speed of this application and good connectivity **What do you dislike about HappyFox Chat?** There is nothing to dislike about foxchat at the moment. **Recommendations to others considering HappyFox Chat:** NA **What problems is HappyFox Chat solving and how is that benefiting you?** NA ### 39. Customer Service Representative **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2017 **What do you like best about HappyFox Chat?** The Chat feature is helpful and I really like that I can do canned messages **What do you dislike about HappyFox Chat?** Nothing is unsatisfactory to me so far so I am okay **What problems is HappyFox Chat solving and how is that benefiting you?** How to help customers quickly ### 40. A HappyFox, a Happy User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2017 **What do you like best about HappyFox Chat?** Free software with a good, user-friendly interface and messaging system. **What do you dislike about HappyFox Chat?** Some pop-ups can freeze and prevent you from closing them, forcing you to restart the application. **What problems is HappyFox Chat solving and how is that benefiting you?** Communication with customers in regards to our Techbenefits website. ### 41. Efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqui L. | Sales Manager, Paper & Forest Products, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about HappyFox Chat?** simple and efficient, easy to respond and as admin ensures quality monitoring **What do you dislike about HappyFox Chat?** useful features all require upgrade - currenty only using free version. **Recommendations to others considering HappyFox Chat:** Its simple and effective. Love the "canned response" function **What problems is HappyFox Chat solving and how is that benefiting you?** Lead generation. Have benefited by making contact with new customers ### 42. Does what it says **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about HappyFox Chat?** It's simple and straight to the point. The interface is also really nice and it's pretty quick to work. **What do you dislike about HappyFox Chat?** Lack of customization on the free version but I guess it is by design. **What problems is HappyFox Chat solving and how is that benefiting you?** Support is provided directly to customers via chat. ### 43. Easy and Amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2017 **What do you like best about HappyFox Chat?** How fast and easy everything is. Easy access **What do you dislike about HappyFox Chat?** I haven't found anything yet but just give me a little time **What problems is HappyFox Chat solving and how is that benefiting you?** Helping customers with any printing problem or question they may have ### 44. Happy Chat user **Rating:** 2.0/5.0 stars **Reviewed by:** Robert C. | Applications Engineer, Industrial Automation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about HappyFox Chat?** Puts us in contact with the customer faster than sending an email. **What do you dislike about HappyFox Chat?** It has locked up on me a couple times. We have to uninstall and then re-install. **What problems is HappyFox Chat solving and how is that benefiting you?** Order tracking, product troubleshooting, pricing and lead times. **Official Response from Shalin Jain:** > Hi Robert, Appreciate the feedback. We have resolved all logout/session related issues completely. There were a few edge cases were the problem did exist earlier. I hope you are no longer facing this issue. Feel free to reach out to us anytime via chat or email. ### 45. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2017 **What do you like best about HappyFox Chat?** Easy and fast way to talk with clients and answer their question. **What do you dislike about HappyFox Chat?** Might perhaps be nice to have a field for them to add what practice/company they are with. **What problems is HappyFox Chat solving and how is that benefiting you?** Easy and effective way to field issues clients have with our software. ### 46. Absolutely happy with it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about HappyFox Chat?** App for Mac and iphone are really useful **What do you dislike about HappyFox Chat?** Not as personalizable as i would like. I'd like to personalize the whole of it **Recommendations to others considering HappyFox Chat:** Every single web should have a chat **What problems is HappyFox Chat solving and how is that benefiting you?** My clients love it! ### 47. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2017 **What do you like best about HappyFox Chat?** Very easy to use and customers enjoy being able to chat directly **What do you dislike about HappyFox Chat?** The chat in the front is not customizable **What problems is HappyFox Chat solving and how is that benefiting you?** Customer can chat live - helps with sales ### 48. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2017 **What do you like best about HappyFox Chat?** Design of the app it´s great and very user friendly **What do you dislike about HappyFox Chat?** nothing so far, I havent had any problems yet **What problems is HappyFox Chat solving and how is that benefiting you?** ecommerce, sales ### 49. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about HappyFox Chat?** Multiple agent and chat format, ability to see chat history easily **What do you dislike about HappyFox Chat?** ongoing chats under a different agent are not easily visible - from a monitoring point of view a manager being able to follow a chat live would be useful **What problems is HappyFox Chat solving and how is that benefiting you?** Website lead conversion has been problematic, customers have really responded to live chat agents ### 50. Happy Fox Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about HappyFox Chat?** I like how easy this is to use. The canned responses are great. **What do you dislike about HappyFox Chat?** i dont like how it doesnt seperate days for you chats it would make it easier to go back **Recommendations to others considering HappyFox Chat:** seperating chats by days to make easier to research previous chats **What problems is HappyFox Chat solving and how is that benefiting you?** Solving customer issues by using this is easier for our customers. ## HappyFox Chat Discussions - [Is there an on-premises version of HappyFox Chat?](https://www.g2.com/discussions/on-premises) - 1 comment, 1 upvote - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-applications-6c59c85c-b6f4-49fc-835b-960f655c1b80) - 1 comment, 1 upvote - [What happens at the end of the 14-day trial?](https://www.g2.com/discussions/14-free-trial) - 1 comment, 1 upvote - [Any special discounts?](https://www.g2.com/discussions/special-discounts-0a9a0309-9941-4f9f-854b-9c157392bebb) - 1 comment, 1 upvote - [What are your billing cycles and payment options?](https://www.g2.com/discussions/billing-cycles-e65430fa-7d5b-4dbc-ab01-4d4bc692f37a) - 1 comment, 1 upvote - [View HappyFox Chat pricing details and edition comparison](https://www.g2.com/products/happyfox-chat/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+06%3A05%3A19+-0500&secure%5Bsession_id%5D=048c7443-bd38-40ce-800f-63b252ebc0e0&secure%5Btoken%5D=0d62b12ee1a22a8fc4c870ac3911d386573a8c8af7e12eb5192af69152376c11&format=llm_user) ## HappyFox Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top HappyFox Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,728 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)