--- title: Handshake Reviews meta_title: 'Handshake Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Handshake works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 65 scale: '5' date_modified: '2026-07-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Handshake Reviews **Vendor:** Shopify **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.2/5.0 **Total Reviews:** 65 ## About Handshake Handshake: B2B customer ordering and sales rep order entry solutions. Handshake is for companies like brands, manufacturers and distributors who are selling to retail stores or other business customers. For customer ordering - Handshake helps you provide a modern B2B eCommerce experience for easy online ordering and a mobile app for shelf-side orders when your customers are out on the floor. For sales rep ordering - Handshake provides a dedicated sales rep app that gives them the customer, product, pricing and inventory information they need to have better customer conversations. Orders can be entered fast and submitted instantly. ## Handshake Pros & Cons **What users like:** - Users find Handshake to be **super easy to use** , with a straightforward layout and quick job search capabilities. (1 reviews) - Users love the **intuitive navigation** of Handshake, making job searches simple and relevant for college students. (1 reviews) - Users appreciate the **user-friendly interface** of Handshake, which simplifies finding relevant jobs and internships. (1 reviews) **What users dislike:** - Users find **communication issues** with Handshake, citing random job recommendations and limited tool integration visibility. (1 reviews) - Users experience **poor support** with Handshake, feeling that job recommendations often miss the mark and integrations are minimal. (1 reviews) ## Handshake Reviews ### 1. Excellent system to work in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2018 **What do you like best about Handshake?** Convenience of the access to all of my accounts and their past orders **What do you dislike about Handshake?** sometimes I lose my place when reviewing past orders **What problems is Handshake solving and how is that benefiting you?** Realized the ease with which I can see and compare sales ### 2. Handshake Order Writing Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Handshake?** Very Easy to use! Easy to load new products and update. **What do you dislike about Handshake?** I can't think of anything I dislike about this program. we have been using it for a couple of years to take orders on our Ipads at trade shows and it works great! **Recommendations to others considering Handshake:** Try it! **What problems is Handshake solving and how is that benefiting you?** Taking orders digitally vs hand writing them. Speeds up order taking process which makes both buyers and sellers happy! ### 3. What a time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Handshake?** convenient and easy to place orders and view reports **What do you dislike about Handshake?** I would like to have more in depth reporting for my jndividual accounts **What problems is Handshake solving and how is that benefiting you?** Less mistakes and quicker turn around ### 4. Awesome system! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane W. | Telecommunicator, Government Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Handshake?** Reps can take all the orders and send them in! **What do you dislike about Handshake?** No dislikes and everything works perfect. **Recommendations to others considering Handshake:** Highly Recommend **What problems is Handshake solving and how is that benefiting you?** Reps were all texting orders to me all day! ### 5. Director Product Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Handshake?** Smart, hard charging culture. Customer focus. People are incredible both personally and professionally. A real team **What do you dislike about Handshake?** Some lack of focus on what it takes to get to next level. **What problems is Handshake solving and how is that benefiting you?** Keep plugging away and never forget that the team and the enormous bonds between them continue to make Handshake special. ### 6. Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Handshake?** Perfect product for large inventories, and vey user friendly. **What do you dislike about Handshake?** Some minor bug fixes would be helpful in the long run. **What problems is Handshake solving and how is that benefiting you?** We only do major inventory counts a few times a year and this is helping with making numbers equal. ### 7. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Handshake?** Ease of taking product orders from members **What do you dislike about Handshake?** Not being able to search by unique criteria **What problems is Handshake solving and how is that benefiting you?** Able to confirm product updates using the App and online version during our convention ### 8. Very one dimensional experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Handshake?** the app was pretty but wasn't live data **What do you dislike about Handshake?** When I lifted the hood it didn't really work as advertised. I need to move lots of data not just a few lines here and there and the data reload process was very very slow. It was also very expensive to achieve true automation. **Recommendations to others considering Handshake:** peppery, Sibel, ai2, zizi, inventive **What problems is Handshake solving and how is that benefiting you?** Pushing our information into the field ### 9. Great product for order management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Handshake?** The mobile interface is very user friendly. **What do you dislike about Handshake?** The customization features could use some work. **Recommendations to others considering Handshake:** Try the demo first to see if the services make sense for you. **What problems is Handshake solving and how is that benefiting you?** We deal with supply order management, and we spend less time using Handshake than previously. ### 10. A nearly complete solution for sales people on the trade show floor. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2016 **What do you like best about Handshake?** My sales reps are extremely happy with this tool. They needed an efficient tool for quickly processing large volumes of orders on the trade show floor with minimal manual entry. I needed this to be an offline to so as not to be subject to WIFI/Cell reception, page load times and processing issues, At its heart it's an SO creation tool, but it also can second as a product catalog and bare-bones CRM. The app is Apple-only at this point in time, built with familiar iOS assets, and quite intuitively laid out, so training was mostly straightforward. Orders sync to the Handshake cloud account, which can be accessed through a web interface. Invoices can be sent to Fulfillment either emailed directly from Handshake during the order process, or downloaded via Invoice PDFs or CSV. **What do you dislike about Handshake?** We run an old ERP for the time being, and wanted to import orders via .csv files. Our ERP had other plans. Essentially until we get a more robust ERP, we've settled on manually processing our orders which are already digital; this is very backwards. Handshake boasts integrations. These aren't truly prebuilt solutions and you will pay a lot upfront for the implementation, which is why we chose to stay away from them. There is an automated .csv upload/download setting which we may explore once we upgrade our ERP. **Recommendations to others considering Handshake:** First implementation is a big deal, so ensure you have the right resources who understand data migration via .csv templates, some python templating language experience would be a bonus. Nice, clean inventory lists and a folder of product images by ids are also recommended. **What problems is Handshake solving and how is that benefiting you?** We used to process hundreds of paper sales orders after a show. Now we are processing them daily as synced to the cloud. We have not yet achieved the efficiency of a fully cloud integrated solution but are well on our way to removing the manual entry step. My sales reps also comment that their customers are very impressed by our professional approach. ### 11. Handshake Review **Rating:** 3.5/5.0 stars **Reviewed by:** Scott C. | Co-General Manager, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Handshake?** Handshake is designed for the mobile experience. It's a native app on the iOS platform, not a web app designed for PC then modified for mobile. It's intuitive and easy to use. **What do you dislike about Handshake?** The platform is a little difficult to interface with our business system. Some of the layout/hard coding isn't in line with how we typically display our information. If the app allowed for more flexibility on the layout that would be great **Recommendations to others considering Handshake:** It's very important to thoroughly map out your complete file structure on the front end. Little anomalies can cause a great deal of headache. **What problems is Handshake solving and how is that benefiting you?** Mobile order taking. Handshake, when fully optimized, will streamline our ordering process in the field. ### 12. Handshake Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan M. | Financial Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2015 **What do you like best about Handshake?** If you are looking for a trade show order writing system that's seamless to setup and use, this product delivers. Simple steps to creating a database of products that will download to any iPad or iPhone which provides flexibility. Easy to scan products/UPC's with the camera in your device or you can connect scanners via bluetooth which works really well. Another big bonus is that you do not need internet connectivity to take orders, you can take orders offline and upload them later when you have connectivity. Other systems I have used in the past needed a wifi connection at all times which proved difficult during large shows with dozens of networks nearby. To print order copies you might need to setupa wifi router but it's not required. Handshake gives you the option to e-mail an invoice to your customer which would get sent out when you reconnect to the web. Customer gets a professional looking receipt with their order which includes images of each product they purchased. Credit card info can be taken and kept secure. **What do you dislike about Handshake?** Unable to connect on the back end so orders can flow seamlessly into order processing system without manual entry. I believe that this is possible but we did not use enough to warrant the expense of setting up. No back-end management of commissions so independent reps could use instead of Brokerforce or Brandwise. **Recommendations to others considering Handshake:** Great product, great support! Easy to use. **What problems is Handshake solving and how is that benefiting you?** Problem: Manually writing orders at a tradeshow takes a really long time and gives your buyer the impression that you are not an innovative company. Handwritten orders can also be incorrectly transcribed creating more problems later on. Handshake solves these issues with limited setup time required. ### 13. Useful order platform **Rating:** 4.0/5.0 stars **Reviewed by:** Marco T. | Visual Merchandiser, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2015 **What do you like best about Handshake?** The easy interface and the possibility to have the whole inventory in one hand **What do you dislike about Handshake?** Nothing in particular, the app is well made **Recommendations to others considering Handshake:** Useful tool to manage the orders and insert them quickly and easily **What problems is Handshake solving and how is that benefiting you?** Faster and easy ordering, no need to check if other departments insert the orders ### 14. Helpful and our Sales Reps haven't complained **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2015 **What do you like best about Handshake?** The convenience at a trade show. Our Sales Reps have not complained. **What do you dislike about Handshake?** Loading our new products was a little complicated for me. But that may have been just me. **What problems is Handshake solving and how is that benefiting you?** Just making order writing more streamlined on the go. ### 15. Great product - Needs more international focus **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2015 **What do you like best about Handshake?** It makes our ordering process easier by allowing us to digitally search for products, instead of thumbing through a paper pricelist with over 900 products. **What do you dislike about Handshake?** It has been difficult to initiate the process in which we utilize the information entered by OXO for our international partners. **What problems is Handshake solving and how is that benefiting you?** In trade shows particularly, the software is extremely useful in navigating through products, finding prices or product specs, and placing orders. ## Handshake Discussions - [Will you help me with my back office integration?](https://www.g2.com/discussions/will-you-help-me-with-my-back-office-integration) - 1 comment, 1 upvote - [I have sales reps or sell at tradeshows, and I also want my customers to be able to buy online. Can I get a package and buy both Handshake Direct and Handshake Rep together?](https://www.g2.com/discussions/erp-integration-1ee98bb8-c8b6-4850-9b61-b701a82e0b08) - 1 comment, 1 upvote - [What is the difference between Handshake Direct and Handshake Rep?](https://www.g2.com/discussions/handshake-rep-or-handshake-direct) - 1 comment, 1 upvote - [View Handshake pricing details and edition comparison](https://www.g2.com/products/handshake/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+20%3A34%3A26+-0500&secure%5Bsession_id%5D=64b87ae6-0895-47a1-b5a3-ba8dfdc4fa32&secure%5Btoken%5D=df961d051392eba59add5beae676fb62e94be7f76554c3202b03600c8de9430a&format=llm_user) ## Handshake Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top Handshake Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (886 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (606 reviews)