Guru Reviews & Product Details

The best part about Guru is how seamlessly it fits into my daily workflow. Having instant access to verified, up-to-date SOPs and troubleshooting guides—without needing to leave my current tab or dig through old documents—saves me a huge amount of time and lets me resolve customer cases much faster. Review collected by and hosted on G2.com.

As the knowledge base grows, search results can sometimes feel cluttered. If older cards aren’t consistently archived or tagged properly, it can be a bit tricky to filter out outdated information. That occasionally slows me down when I’m trying to find the exact guide I need. Review collected by and hosted on G2.com.

The new AI tool that we can search what we are looking for and it have an answer and the suggested answer gives a resume about what we are looking for and saves a lot of time Review collected by and hosted on G2.com.

The search bar sometimes can not recognize what we are looking for specifically and even if we type exactly what we need it doesn't show what we need. Review collected by and hosted on G2.com.

Easy to access, with an even easier interface. The AI assistant is a huge help too—rather than digging through articles, I can just type my question and it finds the right article and summarizes it for me. Support is also very helpful, and the results come back really fast. Review collected by and hosted on G2.com.

Although the AI is a huge time-saver, it isn’t the most accurate AI I’ve worked with. Sometimes it shows bad results or ones that are unrelated, and I really hate that it isn’t integrated with Slack for easier access. Review collected by and hosted on G2.com.

Guru AI is one of the most useful features in my opinion. You still need to know what you are asking about but it does bring out all the best possible answers to you, powered by the knowledge base.

On another note, for all the years I've been using Guru, the performance has been top-notch. I think I have only seen one outage in 6 years.

The UI is also friendly. Review collected by and hosted on G2.com.

Although I said the UI is friendly, for new users, it could be hard to navigate. The search function works well but not all the time. It really depends on what keywords you are choosing for your content. Review collected by and hosted on G2.com.

I like that we can share knowledge, but that it also has a feature to keep some of that information to certain individuals so it's not visible to the whole company. I can choose what teams are able to see what, and it's also easy to verify and keep up to date. The ability to keep sensitive topics locked out of public view, is very useful. We integrate Guru with Chrome, Zendesk, and Slack, which are great integrations. Review collected by and hosted on G2.com.

The search feature can be not as helpful once your company grows, because many teams call certain topics the same way. So when you search for things, you can end up with not really relevant results and many results. Review collected by and hosted on G2.com.

I really like Guru because it's super simple to use and it's like my best friend when it comes to finding information quickly. It brings up answers right away, which is essential, especially if I'm in a time crunch. The Guru card gives me answers like immediately and ensures I can complete tasks faster than waiting for agent support. I always have the tab open, and the search bar is great for finding what I need, even if I just type a few letters of the topic. It's like having a virtual AI or agent support at my fingertips very easy to use, and the immediate access to information is invaluable, especially when working late at night when nobody else is available. Review collected by and hosted on G2.com.

At the moment I like everything. Review collected by and hosted on G2.com.

I like that Guru uses not only our database but also Google and the internet to find information about the parts we need. This is really handy when we speak with doctors who are very technical, as we can get information directly from Google. It's pretty easy to use and easily accessible, so adjustments can be made quickly. I find the linking between different pages, like accessories, very useful because you don't have to search for everything individually; you can branch out from different parts or pages. Also, it's intuitive from the start, making it simple to understand where all the links are connected as you get used to it. Review collected by and hosted on G2.com.

I don't really have any major complaints about Guru, but there's a bit of a nuisance with the flashcards feature. It always pops up a new window for displaying information instead of just showing it in the same window. That's my only complaint, but I think overall it's pretty solid. Review collected by and hosted on G2.com.

I find Guru easy to read, edit, and add content to. I like being able to manage which teams can access specific cards and group pages, share articles with people I’m training, and highlight information on pages. I can find information quickly with Guru AI or keyword search, which helps in our data-heavy project. The clean UI makes the experience good for both trainers and trainees. I also use favorites a lot to get back to group cards, and I find collections helpful for different lines of business and teams. Review collected by and hosted on G2.com.

I don't have any complaints about it to be honest, it just makes work easier. Review collected by and hosted on G2.com.

I love that I can post a question or write about a particular case in which I need help with deciding which process is best to proceed with and Guru always gives me the results. Also provides Guru cards I can review for further information. Review collected by and hosted on G2.com.

So far I haven't had any issues or anything that feels lacking. I have no complaints. Review collected by and hosted on G2.com.

The results Guru returns are quick and spot on. Making sure the cards are tagged well makes sure these results are accurate. Review collected by and hosted on G2.com.

We haven't found any downsides as of yet. Being a non-profit organization, the annual cost is quite affordable and our leadership is quite pleased this fits in our budget. Review collected by and hosted on G2.com.