GTxcel Reviews & Product Details


What is GTxcel?

Helping publishers create and monetize exceptional reading experiences with digital editions, apps, and responsive websites.

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GTxcel Profile Details

GTxcel Profile Details

Vendor
GTxcel
Company Website
Year Founded
1991
HQ Location
Berkeley, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
78
Twitter Followers
1,487
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Companies Using GTxcel

General Electric
Xerox
Costco
Acxiom
CommScope
Stanford University
Purdue University
Yale University
Alert Logic
Alberta Health Services
American Heart Association
American Chemical Society

GTxcel Reviews

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1-3 of 3 total GTxcel reviews

GTxcel Reviews

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1-3 of 3 total GTxcel reviews
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President
Small-Business
(2-10 employees)
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"Great in the early going, but platform technology didn't evolve over time"

What do you like best?

As the director of design and production for a large motorsports publication, when it came time to launch our digital edition back in 2010, GTXcel was one of the standout platforms among the few that were available at the time. Their product was exactly what we needed.

What do you dislike?

Unfortunately, as time marched forward and technology in the space evolved quickly, GTxcel failed to keep up and their product fell behind other competitors. Eventually we decided to move our publication to a more responsive, easier-to-manage platform.

What problems are you solving with the product? What benefits have you realized?

Reaching our subscribers with a digital version of our highly sought after print magazine.

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"Two years trapped with GTxcel nearly finished off our business"

What do you like best?

Everyone at the company seemed friendly and concerned when we spoke to them. When we let them know we were discontinuing our contract they were eager to show us upcoming improvements.

What do you dislike?

Most of our problems were generated by GTxcel. They appear to outsource the work but not check it. They disowned responsibility and in many cases said that the limits of their service could not be addressed. They talked a lot about improvements in the works, We felt they cared mainly about taking our money and not about service or making us satisfied. We were locked into a 2-year contract that we soon regretted, and we counted down the months and days until we could be free. When we said we were not renewing our contract they responded with a punitive measure, requiring us to pay a large fee to keep our content hosted by them. We left anyway. Last, when I wrote to the CEO of the company with detailed complaints he didn't bother to respond. We have moved on and are now very happy with our new team.

Recommendations to others considering the product:

Spare yourself and don't do it.

What problems are you solving with the product? What benefits have you realized?

Our involvement with GTxcel was entirely a mistake. The referral we had received from them was with a reputable company, but that had not been doing business with them for very long. We believe that the errors (generated by them) that GTxcel made with our content may well have lost us customers and advertisers.

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Mid-Market
(501-1000 employees)
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"GTxcel is pretty good (not great)"

What do you like best?

Simple to use and setup, and their support team is extremely attentive when aid is required.

What do you dislike?

Poor usability, and poor reporting admin utility

Recommendations to others considering the product:

Check out tools with better reporting suite and has modern UI, the experience is not as fluid as some competitors

What problems are you solving with the product? What benefits have you realized?

GTxcel provides a 'digital magazine' experience for our audience that prefer a 'page turning' application vs a standard website.

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GTxcel User Ratings

3.9
Ease of Use
Average: 8.1*
5.6
Quality of Support
Average: 8.1*
4.4
Ease of Setup
Average: 8.2*
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