Greater Giving Reviews & Product Details

I like that it is pretty simple to set up your website and add supporters and sales as people register for your event. Customer support is always available and they are quick to respond and are very helpful. I like that this software works for both an event with and without an auction component. I also like that it has the built in capability to give donors the option to cover the credit card processing fee. Once you have your event set up, you can just continue copying that event each year instead of starting from scratch. When a new registration comes in, the system is helpful for matching them to an existing profile or adding them as a new user. Review collected by and hosted on G2.com.

I wish that you could make edits on the actual website page and then make changes on the backend without it undoing everything I changed on the website. Also, we had some issues with doing checkout for the auction the night of our event, but in the end we were able to work everything out. Review collected by and hosted on G2.com.

The organizational segmented model of Greater Giving is very user friendly. I appreciate the convenience and ease in using their customer service outreach, they are attentive and professional in their help and responses. When we decided to begin using Greater Giving, it was an easy on-boarding experience. When it comes time to use the platform for our event, I am using Greater Giving daily. I also appreciate the variety of report templates that are offered and well as the ease of navigation from one tab or feature to another. Review collected by and hosted on G2.com.

The only drawback is the increase in online fees and credit card usage fees. Review collected by and hosted on G2.com.

The reports are generated as soon as your transactions are processed. Also, the flexibility to modify events on demand. Review collected by and hosted on G2.com.

The glitch if you update the Edit page setting and Edit on the Website changes are overwritten. Review collected by and hosted on G2.com.

Greater Giving makes the events at the high school run smoothly. GG offers resources for almost everthing related to event success, and I can't imagine our golf outing and dinner/auction without its resources. I that I can create a website for registration, keep guest information on file, run reports, and easily customize sponsor and registration packages. The site was super easy to learn for me. Review collected by and hosted on G2.com.

There are downsides to the limitations of building a website. As a person with a design background, I wish I could upload larger file sizes to make my pages more aesthetically appealing. Being able to drop a video or multiple (not just one) pictures that are also links on a page would be nice.

Also, I received great customer service until the past few months - customer service was not responsive. In the past, I could call Greater Giving at any time, and a representative would answer/talk me through the steps to make sure I knew what I was doing. This year, our site had a problem, and no representive would answer the phone for days. The online chat bot or person I finally got in contact with after numerous days of trying then tried to blame our server rather than figure out the problem. It was disappointing. We pay a lot of money for GG, money such as service fees from our events go toward GG, and I would appreciate better response. I was extremely concerned the night of that if there were a problem, no one at GG would anser. Review collected by and hosted on G2.com.

It is very user friendly for setting up and managing projects of all kinds. The more you use it the easier it becomes as most of the products are similar in nature. The option of the project websites is versatile and fairly simple to create resulting in a professional and appealing public face. The prompts are clear and there is wealth of information in the library to access in various ways. Support is very responsive whether by chat or phone. It is my favorite platform to use and I recommend it to everyone I speak to about project/event platforms.

I use it daily during my event seasons and feel very supported as I create and manage my projects. It was also very easy to get started with this platform over one year ago. Integrating our database was easy and efficient. Review collected by and hosted on G2.com.

A few of the defaults that cannot be changed within the website building and the JoinMe options are frustrating to work with. For some reason, many of my students have trouble building their individual fundraising pages. Review collected by and hosted on G2.com.

It's the most widely used platform in Austin - so we can share resources and understanding with other local alike nonprofits here. Review collected by and hosted on G2.com.

The customer support is terrible compared to GiveSmart, who staffed a rep to our account. The platform is highly uncustomizable - we are conducing our Ask off the platform bc it can't do what we need it to do (or at least no rep has been able to advise us how to use it). The 'edit page settings' 'vs edit on website' creates MASSIVE headaches if you are looking to make any changes to your site --> I've lost massive cosmetic changes multiple times bc a rep directed me to 'edit page settings.' There's a massive disparity between reps - I've had 1 good experience with a rep but mostly their answer is 'no' or 'I don't know.' Review collected by and hosted on G2.com.

I like that I can not only track donors, but I can also track sponsors for our events. I can send notifications to participants without having to create a separate database in my donor management system. Also, I am able to close out auction on a pre-set schedule without having to watch the clock, then with the touch of a button, payments are received. The more I use Greater Giving, the more ways I find to make events easier to manage! Review collected by and hosted on G2.com.

I would like it to integrate with my donor management system. Review collected by and hosted on G2.com.

Greater Giving allows for multiple users, is easy to learn, produces valuable reports, and is an all-in-one tool for our fundraising events. It handles registration, check-in, and the check-out procedures easily and generates all of the supporting documents. The technical support is always available and willing to help with any issues. This is an excellent program for a reasonable price. Review collected by and hosted on G2.com.

Setting up the website was a little challenging because some of our pictures and files were too big but we figured it out with some trial and error. Other than that, I haven't really found a downside to Greater Giving. Review collected by and hosted on G2.com.

They have great customer service. I like that you can copy a project that occurs every year. Having all the reports is a great feature. Review collected by and hosted on G2.com.

I have trouble explaining to people how to use the "bid more" feature. I wish it would have the feature like other company where if 2 people are bidding it will keep going. I wish I could add pictures from previous event on to my website page. Review collected by and hosted on G2.com.

If you are looking for a cost-effective, comprehensive event fundraising platform, look no further. Greater Giving has put all the pieces into one place to ensure that your event will be a success. There are a lot of options, but GG makes it easier to manage with it in one place. Review collected by and hosted on G2.com.

There is a little learning curve when learning how to use greater giving. However, once you learn it, it become simple to use and doesn't slow down your success. Review collected by and hosted on G2.com.