Greater Giving Reviews & Product Details

Greater Giving, a Global Payments company, is dedicated to providing technology solutions to the nonprofit community in order to improve their fundraising efforts. Greater Giving offers integrated and stand-alone solutions that include event management software, online registration and donation services, online bidding, on-site payment collection, and credit card processing. Best-in-class customer service is also provided leading up to and for the duration of an event. Since 2002, Greater Giving has processed more than $8B in credit card payments in support of nonprofit causes for thousands of organizations and schools across the United States and Canada. Greater Giving also provides free fundraising education resources throughout the year, including webinars, live seminars, eBooks, guides and blog articles. For more information, visit www.greatergiving.com.

Seller

Global Payments

Discussions

Greater Giving Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Dathan Montes

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

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Top-Rated Alternatives

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User Insights

Average based on 102 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

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Allie S.

Small-Business (50 or fewer emp.)

10/12/2023

"Great experience at our big fundraising event"

5/5

What do you like best about Greater Giving?

It was easy to use their software and the customer service was great! Lots of helpful videos as well as we prepared. Our auction went smoothly because of Greater Giving! Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

There was a learning curve to the software, but nothing we couldn't figure out with some dedicated time exploring the product. Review collected by and hosted on G2.com.

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

10/12/2023

"GG is the most comprehensive auction system available"

4.5/5

What do you like best about Greater Giving?

The flexibility of the system...and the high quality technical support Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

The systems takes takes time to learn and requires some technical skills Review collected by and hosted on G2.com.

What problems is Greater Giving solving and how is that benefiting you?

We need a comprehensive auction systems that frames our auction event, provides the auction system infrastructure, support communications with participants, and handles the financial elements. Having all of these capabilities within the GG systems makes the process easier and reduces errors. Review collected by and hosted on G2.com.

Becky F.

Small-Business (50 or fewer emp.)

7/20/2023

"Easy to use, great customer support."

4.5/5

What do you like best about Greater Giving?

Functionality - easy to add items, create packages, track payments, create a website, etc. Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

Difficulty finding the right report to get the information you want. Lack of custom report building. Review collected by and hosted on G2.com.

Response from Tamara Varner of Greater Giving

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We truly appreciate your thoughtful review! Hearing that our platform has positively impacted your fundraising efforts makes us very happy. Thank you for choosing Greater Giving!

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

10/12/2023

"Good Fundraising Program"

5/5

What do you like best about Greater Giving?

The most helpful thing in using Greater Giving is the convenience and ease of using the program. And their Customer Service is awesome. Every time I had a program problem, they were very accessible and fast to correct the situation. Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

I have nothing negative to say about Greater Giving. Review collected by and hosted on G2.com.

Cindy H.

Small-Business (50 or fewer emp.)

3/30/2023

"Greater Giving has proved a helpful and valuable software package for our auctions/events"

5/5

What do you like best about Greater Giving?

The ease to create an event and sell tickets, and engage with guests via email, text, etc. easily. Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

Photo display of auction items has been challenging - have asked for upgrade in user interface to click on the image and have a large quality photo pop up. Have also had challenges in page design with font size/spacing changing on review from what was entered. Review collected by and hosted on G2.com.

Response from Jill Boyer of Greater Giving

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Thank you so much Cindy for taking the time to leave us such a great review! We're happy to hear that our software has made a positive impact on your organization's fundraising efforts, especially during a time of uncertainty. We also appreciate your feedback about the photo display and have shared this with our Product team.

We're proud to be a part of your success and look forward to continuing to support your organization's fundraising initiatives.

Katherine C.

Small-Business (50 or fewer emp.)

4/17/2023

"Greater Giving Review"

5/5

What do you like best about Greater Giving?

Greater Giving has provided excellent training tools and support. Their support articles, webinars and live customer support are significant benefits of working with them. Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

Some features may not be intuitive to users, and the time needed to invest in learning the software may not be afforded to organizations with a shorter timeline for setup. Review collected by and hosted on G2.com.

Response from Jill Boyer of Greater Giving

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Thank you so much Katherine for taking the time to leave us such a glowing review! We're thrilled to hear that our training resources and client services team have been helpful to you. Best of luck with your ongoing fundraising efforts. We are always here for you when needed.

Angela B.

Executive Director

Mid-Market (51-1000 emp.)

3/28/2023

"Greater Giving is a great event software."

5/5

What do you like best about Greater Giving?

Greater Giving has the ability to support multiple events. The software has a great dashboard with many options to use for your event whether great or small. Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

One drawback is the inability to clean up the data, once supporters are added and have giving details, they cannot be separated out or deleted or combined. Review collected by and hosted on G2.com.

Response from Jill Boyer of Greater Giving

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Thank you so much Angela for taking the time to leave us such a glowing review! We're thrilled to hear that our software has made a positive impact on your organization's fundraising efforts with multiple events. Also thank you for sharing your challenges with supporter data. We have passed this on to our Product team.

We appreciate your business and look forward to continuing to support your organization's fundraising success.

David E.

Small-Business (50 or fewer emp.)

10/29/2023

"Works Well for Auction Management"

4/5

What do you like best about Greater Giving?

Excellent support easy to use online bidding Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

Online account and in person are kinda confusing to use Review collected by and hosted on G2.com.

Sue H.

Lead Director Strategic Programs & Integrated Value

Small-Business (50 or fewer emp.)

4/4/2023

"annual Auction"

4.5/5

What do you like best about Greater Giving?

ease of use, people who you can call, this question answer is way to long to move ahead Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

only using it once a year you need to relearn alot and see what has been changed. The fact that we ask for patrons to provide financial support for credit cards when purchasing tickets and not for paying for winning items is inconsistent. Review collected by and hosted on G2.com.

Response from Tamara Varner of Greater Giving

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Hi Sue! Thank you for your response. We take all feedback seriously and will work to address the issues you've raised, including improving our platform's ease of use. We would welcome the opportunity to discuss your concerns further and work with you to better meet your needs. Please don't hesitate to reach out to our support team to discuss any issues or for more resources for your team.

Dasha O.

Director of Campus Services

Mid-Market (51-1000 emp.)

7/27/2023

"Increased Fundraising, Organized us better!"

4/5

What do you like best about Greater Giving?

I love all the features it offers. The customer service is OUTSTANDING! Always answer my questions quickly. Review collected by and hosted on G2.com.

What do you dislike about Greater Giving?

The website building is clunky. Needs to be much more user friendly, maybe with templates, where you can just roll in your info. Needs to be more design easy/beautiful. Review collected by and hosted on G2.com.

Response from Tamara Varner of Greater Giving

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We appreciate you for sharing such a positive review with us! It's wonderful to hear that our platform's features have proven valuable for your fundraising initiatives. Your business means a lot to us, and we eagerly anticipate continuing to support the success of your organization's fundraising efforts.