Grayscale Features
Platform (14)
Customization
As reported in 103 Grayscale reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 100 reviewers of Grayscale have provided feedback on this feature.
Internationalization
Based on 92 Grayscale reviews. Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
As reported in 106 Grayscale reviews. Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. 107 reviewers of Grayscale have provided feedback on this feature.
Mobility
Is accessible from a mobile device and by users on the go. This feature was mentioned in 102 Grayscale reviews.
Reporting
Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 98 Grayscale reviews.
Dashboards
As reported in 103 Grayscale reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Live chat
Provide tools for live chat on one's website.
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
Can collect and store information from interlocators, such as email, phone number, etc.
Basics (3)
Reporting
As reported in 300 Grayscale reviews. Provides analytics tools that reveal important business metrics and track progress.
Interoperability
Connects to external systems and applications as needed to complete team workflows. This feature was mentioned in 288 Grayscale reviews.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 326 Grayscale reviews.
Additional Functionality (3)
Dashboard
Has a centralized dashboard for users to interact with This feature was mentioned in 328 Grayscale reviews.
Cloud
Provides a cloud based version of the platform This feature was mentioned in 277 Grayscale reviews.
Mobility
As reported in 305 Grayscale reviews. Is accessible from a mobile device and by users on the go.
Content (2)
Automation
Automates some or all operation related tasks 319 reviewers of Grayscale have provided feedback on this feature.
File Sharing
Provides robust sharing options for communication with both internal and external stakeholders. This feature was mentioned in 271 Grayscale reviews.
Platform Basics (2)
Interoperability
Based on 207 Grayscale reviews. Connects to external systems and applications as needed to complete team workflows.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably. 219 reviewers of Grayscale have provided feedback on this feature.
Platform Content (5)
Automation
Automates some or all operation related tasks. This feature was mentioned in 219 Grayscale reviews.
Reminders
Reminders are automatically sent to all parties before an interview. 215 reviewers of Grayscale have provided feedback on this feature.
Email Template
Provides users with a pre-built library of useable email templates. 112 reviewers of Grayscale have provided feedback on this feature.
Booking
Organizers can specify meeting room locations. This feature was mentioned in 209 Grayscale reviews.
Rescheduling
Based on 215 Grayscale reviews. Provides interviewer, time, and location alternatives on short notice.
Platform Performance (2)
Reporting
Provides pre-built or customizable performance reports. This feature was mentioned in 212 Grayscale reviews.
Monitoring
Contains application performance monitoring capabilities 208 reviewers of Grayscale have provided feedback on this feature.
Platform Functionality (4)
Sourcing and Candidate Identification
Based on 338 Grayscale reviews. Search broad candidate pool to recruit passive talent
Job Posting
Based on 201 Grayscale reviews. Ability to post job descriptions and allow candidates to apply within software or on company's website.
Interview Scheduling
Coordinates interview scheduling via email, phone, or text 352 reviewers of Grayscale have provided feedback on this feature.
Applicant Tracking
As reported in 334 Grayscale reviews. Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process.
Recruiting and Onboarding (3)
Sourcing and Candidate Identification
As reported in 338 Grayscale reviews. Search broad candidate pool to recruit passive talent
Interview Scheduling
Based on 352 Grayscale reviews. Coordinates interview scheduling via email, phone, or text
Applicant Tracking
Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process. 334 reviewers of Grayscale have provided feedback on this feature.
Responses (5)
Customization
Customize your chat workflows with rules and automations.
Control
Control who the chatbot converses with (and when).
Route To Human
Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Recruiting Automation (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
AI Core Recruiting (4)
Automated Resume Screening
Identifies best-fit candidates by comparing job requirements with AI-derived insights from candidate data.
End-to-End AI Recruiting Workflow
Uses AI across the full recruiting lifecycle including sourcing, matching, screening, engagement, scheduling, and recruiter decision support.
Adaptive AI Model Refinement
Improves AI accuracy over time by using and adapting new information from hiring data, recruiter input, or labor market trends.
Human Oversight
Ensures human can review and validate all the AI-driven hiring functionalities, and adjust, or override AI-driven candidate recommendations and make final hiring decisions.
AI Interviewing & Assessment (1)
AI-Enabled Interviews & Assessments
Conducts and evaluates candidate interviews or assessments using AI to interpret responses, identify patterns, and generate structured feedback.
Job Content Creation (1)
AI-Generated Job Descriptions
Creates or enhances job descriptions using AI by analyzing role requirements, relevant skills, and market insights.
AI Candidate Interaction & Outreach (3)
Automated Interview Scheduling
Coordinates interview times by syncing calendars and availability using AI-based scheduling tools.
Conversational Chatbots & Virtual Assistants
Allows candidate to interact with chatbots or virtual interviewers to answer questions or submit information.
AI-Driven Outreach & Follow-Ups
Uses AI to streamline and manage email or message sequences to automate candidate communication, outreach, and follow-ups.
AI Candidate Evaluation & Insights (3)
Recruiter Decision Support
Surface actionable suggestions to recruiters for candidate selection or hiring improvements based on AI analysis of recruiting data.
AI-Based Candidate Ranking
Uses AI to evaluate resumes and application data to automatically sort candidates by likelihood of success in a role.
AI-Based Candidate Assessment
Uses AI to generate candidate scores using customizable or dynamic metrics such as skills match, experience, or assessment data.





