Backend is easy to manage webinars for organizers. Pulling reports is fairly simple Review collected by and hosted on G2.com.
GoToWebinar is the most basic webinar tool that offers nothing more than any other tool. Customer support is impossible to reach and is completely outsourced. When you do get a hold of them, they are never any help.
Example of this: None of my speakers had the option to turn on their webcam. I had no idea why and submitted a support ticket. They had to escalate the ticket 3 times until I realized it was an option the account administrator had to turn on, so I had to solve my own ticket. When trying to upgrade a license, it took two weeks to hear back.
I am at a point where I anticipate that at least one of my speakers will run into an issue that is no fault of their own. Most recently, their microphones will not work. The microphone will be listed, but nothing will come out. Other times they can't view the screenshare, or they have trouble joining at all.
I have had several registrants tell me they will not attend a webinar of ours until we switch our platform, since it gave them so much trouble.
We have several webinars a week, meaning this platform has issues constantly.
The virtual backgrounds do not work most of the time, as it has poor human detection and will sometimes cover up the individual. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.






