GoTo Webinar Reviews & Product Details

I like that GoTo Webinar is straightforward to use and offers an intuitive setup. It effectively manages all registration and email reminders, allowing for autonomous hosting of webinars. Review collected by and hosted on G2.com.

BILLING AND CUSTOMER SERVICE If you want a monthly plan, it is called 'self service.' We got an error every time we tried to pay for a monthly plan. When i called customer service they said they only help clients with making 12 month contracts - they could not help me with my attempt at purchasing a monthly plan after my trial. Given that my trial ended and i had my webinar due a few days later they pushed me to pay for a 12 month plan because they 'did not know' when someone would get back to us regarding fixing the self service monthly payment portal. I am not sure whether this was a genuine mistake or by design - customer service could fix all my problems if i was an annual customer, and do nothing if i was a monthly customer. On top of this, I am now unable to CANCEL my plan, I get another error message, so I will have to call GoTo AGAIN to try and fix this. TECHNICAL ISSUES We also experienced technical issues - emails from GoTo saying that my trial was ending (the day before webinar) when I actually had an active plan. Their tech support got back to us to say that we had several GoTo accounts under the same email... OVERALL EVALUATION Our webinar was a success, but the amount of last minute stress GoTo caused through their unhelpful customer service and technical issues is enough to make me think twice about every using them again. Review collected by and hosted on G2.com.

Backend is easy to manage webinars for organizers. Pulling reports is fairly simple Review collected by and hosted on G2.com.

GoToWebinar is the most basic webinar tool that offers nothing more than any other tool. Customer support is impossible to reach and is completely outsourced. When you do get a hold of them, they are never any help.

Example of this: None of my speakers had the option to turn on their webcam. I had no idea why and submitted a support ticket. They had to escalate the ticket 3 times until I realized it was an option the account administrator had to turn on, so I had to solve my own ticket. When trying to upgrade a license, it took two weeks to hear back.

I am at a point where I anticipate that at least one of my speakers will run into an issue that is no fault of their own. Most recently, their microphones will not work. The microphone will be listed, but nothing will come out. Other times they can't view the screenshare, or they have trouble joining at all.

I have had several registrants tell me they will not attend a webinar of ours until we switch our platform, since it gave them so much trouble.

We have several webinars a week, meaning this platform has issues constantly.

The virtual backgrounds do not work most of the time, as it has poor human detection and will sometimes cover up the individual. Review collected by and hosted on G2.com.

The biggest upside for using GoTo Webinar is the lack of issues our audiences run into when joining and/or attending our events. It's easy to use and doesn't require that anyone downloads an application to enter meetings/webinars. With other platforms, folks are instructed to download a program which may not be an acceptable method of participating in e-learning when they have strict firewalls or internet policies at their workplaces. Additionally, other platforms constantly run into compatibility issues when they do allow for access via browser, when browsers are updated. Review collected by and hosted on G2.com.

There aren't as many integrations as other platforms, but I think that may be what makes it consistently work! For instance, you can't embed streams on your website or video sharing platforms without third-party solutions, whereas you can easily achieve that with others. The stability is a tradeoff for sure though. Review collected by and hosted on G2.com.

Getting everything in just one platform, videos, webinars, analytics, etc. Review collected by and hosted on G2.com.

No downsides at all, we have been using GoToWebinar for a couple years now, without any problrem. Review collected by and hosted on G2.com.

There are many features that are fun to use and very helpful when using this application:

Easy to send invitation, send reminders right up to the hour before start time

Switch presenters

Record presentations - that can be later referenced

Poll the audience

Audience can submit questions during the presentation

Export participant attendance Review collected by and hosted on G2.com.

I haven't found anything that I dislike. I have used this platform a number of times and am still finding new features all the time. Iniitailly thougt that all participants needed to be muted but found out that this feature can be unmuted allowing for a group discussion. Recommended only if there is a small audience. Review collected by and hosted on G2.com.

It’s very easy to set up and manage webinars, scales well for large audiences, and includes useful engagement tools like polls and Q&A to keep attendees involved. Review collected by and hosted on G2.com.

At times, it feels a bit outdated and lacks extensive customization options. The pricing may be steep for smaller users, and attendees are occasionally required to download an app in order to join. Review collected by and hosted on G2.com.

Very easy to join and navigate

Even as a first-time user, I joined the webinar without any setup headaches. The interface was clean, intuitive, and didn’t require extra downloads or confusing steps. Review collected by and hosted on G2.com.

As a guest speaker, I couldn’t personalize my display name or background as much as I wanted. It would be great if guests could have more customization options Review collected by and hosted on G2.com.

Platform has been around for a long time and was highly recommended but I feel it started to fall behind other platforms Review collected by and hosted on G2.com.

The cost is expensive per user and there was a real lack of new functionality. We found the user experience both front end and back end was significantly hindering our webinar activity Review collected by and hosted on G2.com.

super easy login and set up. ease of use as well as control over particpants Review collected by and hosted on G2.com.

little hard to get chat information when posted as menu is a tad convoluted Review collected by and hosted on G2.com.

GoTo Webinar is one of the best and fastest tools to host corporate webinars. Creating a webinar is extremely simple and the customization options are great. GoTo Webinar also integrates seamlessly with CRM tools like HubSpot where webinar registrants and attendees can be synced. The API capabilities also help us acquire registrations through multiple channels. Review collected by and hosted on G2.com.

GoTo Webinar does not have any major cons. Review collected by and hosted on G2.com.