What do you like best?
Having worked in the industry previously (at one of the big players), I'm uniquely placed to comment on GoodHire's strengths and weaknesses.
The site's UI/UX is top-notch and forward-facing. It helps that I'm familiar with the source material of course, but now that I'm on the client side of the coin, I still appreciated how quickly I was able to get set up, packages created, and start submitting orders. It's fantastically easy to navigate around and get to where I need to go.
Customer service is another big one. I continue to be astonished at the level of care and service we receive despite the fact that we surely are at the bottom end of their client base in terms of order volume. Our dedicated rep, Jory, always responds with speed, clarity and decisive action.
And, of course, the heart of the matter: TATs and accuracy are favorably comparable to what I know the big player I worked for was delivering at the time of my departure in 2016. The site provides updated ETAs proactively, which is a godsend at times.
What do you dislike?
There isn't much, frankly.
The only nitpick I have at present is that I wish client-facing notes for employment and education verifications were a little more comprehensive. They do add notes for calls made, numbers called, etc. But an additional layer of detail - did you leave a voicemail, did you get the front desk, were you transferred, etc - would instill further confidence for the client user.
Recommendations to others considering the product
It's hard for me to say, as I was in the industry previously and didn't require much assistance in getting started. The only thing I can think of is to work with your account rep to ensure that your packages and billing codes are set up to your specifications.
What business problems are you solving with the product? What benefits have you realized?
Given our business (we're an employer-of-record service, essentially a middleman between a staffing agency and the "end client", or company they're placed at), we struggled to find a company that would take on our background checks. GoodHire heard our use case and worked with us to create a user agreement that would stay compliant while allowing us to get these checks done.
Their flexibility and forward thinking were infinitely appreciated.