Gong Reviews & Product Details

What I find most helpful are the call briefs that I can extract from recorded meetings. I can customize the type of brief to extract only the information I need to curate my outreach for each client. This saves me a significant amount of time. Additionally, I appreciate the analytics for my meetings, which provide insights into when I talk excessively and suggest appropriate pause times to allow the client to speak. This has greatly improved my meeting communication skills. Review collected by and hosted on G2.com.

Sometimes, it takes a bit longer than anticipated to analyze my calls and provide me with a concise summary so that I can draft my follow-up emails. Review collected by and hosted on G2.com.

Using Gong is effortless. It automatically joins my meetings, takes perfect notes, and syncs everything to Salesforce without me clicking a single button. If I ever forget the details a client mentioned, I just search the transcript. It saves me hours of admin work every week and lets me focus entirely on my customers. Review collected by and hosted on G2.com.

The automatic AI summaries save a lot of time, but they still lack a human touch. Sometimes the AI misses the nuance of a conversation. For example, it might log a polite "no" from a customer as a positive next step, or it might not understand sarcasm or jokes. Review collected by and hosted on G2.com.

I really enjoy Gong for several reasons. The call recording feature and the availability of transcripts are my favorite parts. They eliminate the need to take notes during calls, allowing me to be more active with prospects and customers. I like reviewing the pipeline tab and the heat map, which offer a visualization of deal activity, helping me stay on top of deal management. The AI tips that provide suggestions or reminders to reach out to certain deals are also valuable. Plus, the integration with Salesforce is really nice, as it allows me to make calls and send emails from Salesforce without needing to go into Gong. The initial setup of Gong was extremely easy, and the user interface is super user-friendly, making it easy to use and navigate. Review collected by and hosted on G2.com.

I think the account AI is often incorrect. Lots of times, I will ask a question to your Gong account AI, like, did we discuss pricing, and I'll get the answer as no. But if I put the transcript into Chat GPT, it will tell me the full pricing discussion that we have. So I think areas to improve would be account AI. Review collected by and hosted on G2.com.

I like Gong's AI feature that allows us to see account information. It helps us track any changes or achievements from the accounts with the AI feature. I also like the automated email sequence feature under the 'Engage' section, which is valuable. Gong shows us how other salespeople create their sequences, and we can duplicate and tweak them to make them more relevant to what I am selling. Review collected by and hosted on G2.com.

When it comes to Gong, I do not get an overview of how many emails have been viewed or opened by people. There is no separate tab for it. I have to individually go and check. Review collected by and hosted on G2.com.

I like how many options I have when using Gong. Not only to go back and watch my calls, but also get statistics, be able to prepare for calls, generate follow up emails, ask questions about what was discussed and get next steps. It's really easy to use and helps me in my day-to-day work. Review collected by and hosted on G2.com.

There is nothing I don't like about Gong. Review collected by and hosted on G2.com.

AI Recap provides helpful summaries, outlines, and clear next steps and is accurate and easy to leverage without much editing.. I also like how easy it is to share with clients, and how searchable everything is by attendee or client. Being able to save calls into different folders is useful as you ramp up and use them for training. UI is intuitive as is navigating the platform. Overall using the Gong makes work much more efficient and makes collborating easier. Review collected by and hosted on G2.com.

I love Gong! Honestly, there’s nothing I dislike about it. Review collected by and hosted on G2.com.

The AI is quite helpful for understanding things, and it makes revenue ops easy to manage using these AI tools. It’s mostly reliable at giving a record of conversations, and the conversation insights are frequently acted on for coaching. Exporting and sharing data and risk analysis work well for me. Review collected by and hosted on G2.com.

Ease of setup could be better. Live forecasting hasn’t worked well for me. The AI feels only moderately accurate and consistent, and I’d like clearer controls over what data the AI can access. Review collected by and hosted on G2.com.

I’m a note-taker, and sometimes it’s hard to keep up with notes during a meeting. That’s where Gong comes in. Gong joins my meetings or calls and takes notes for me, so I can stay fully present and focused during the conversation. Note-taking is just the tip of the iceberg. Gong provides an AI recap of the call, provides insights on next steps, and gives pointers on how I can communicate more effectively. The UI/UX of the platform is straightforward. Gong also integrates directly with Google Calendar/Google Meet, so you don't have to worry about configuring your meeting every time you create a new one. Gong's performance is stable and consistent. Review collected by and hosted on G2.com.

If I had to pick something, it would be the learning curve during onboarding. Gong provides a ton of documentation for support, but it can be a little overwhelming on your first go. The pricing is fair, but it could get a little expensive if you are adding a bunch of seats. Review collected by and hosted on G2.com.

What I like the most is that you can go back and listen to your call recordings and hear everything that happened. You can also, depending on the type of account you have, hear different calls from other colleagues to have a different perspective if you have the same customer. Review collected by and hosted on G2.com.

To be honest Gong is a really good tool that I use, there is nothing I dislike about it Review collected by and hosted on G2.com.

I found most value in automated call recording, transcription, and analysis. This removes the manual note-taking burden and gives you a searchable record of every customer conversation. Review collected by and hosted on G2.com.

Nothing to dislike as of now. Most features are helpful, particularly the automated call recording and transcription. Review collected by and hosted on G2.com.