Gong Reviews & Product Details

I love the fact that Gong can integrate easily with Zoom and calls are recorded. Going through the transcripts really helps me when trying to remember an account. I love the fact that I'm able to see when emails are opened and account activity. Review collected by and hosted on G2.com.

If I'm being honest, the thing that I dislike the most about Gong is the fact that the new update has been a huge learning curve for me. I loved the old version of Gong, and I really appreciated the features because it really helped my workflow. Now, I find myself struggling a little bit because bounced emails are now factored into my emailing process and it kind of makes things a little jagged. Review collected by and hosted on G2.com.

I love how Gong allows me to prepare for follow-on meetings with its mobile app. It helps me get a recap and potential questions to ask during conversations with prospects. The call recording feature is also great, as it helps me review conversations, base my follow-ups on those, and improve with the ratings it provides for each call. This way, I can scale what works and spot what doesn't. I also appreciate that Gong centralizes work for me in one single platform. Review collected by and hosted on G2.com.

I wish Gong was embedding in Outlook mail, so I can use the templates from Gong directly from Outlook. So I don't have to go back and forth for the emails since I prefer the Outlook interface better than Gong. Review collected by and hosted on G2.com.

I like having my calls recorded and transcribed. I use the transcripts to generate follow-up emails and outline next steps. I also use the recordings to snip parts of demos, either to add to sales rooms or to share with my team. Review collected by and hosted on G2.com.

I don't think the AI features are great. Review collected by and hosted on G2.com.

Gong records and transcribes everything discussed in meetings. This is very helpful in generating summaries and lists of actions. It automatically detects using AI like budgets, timelines, pricing, needs, and much more, creating detailed summaries. Review collected by and hosted on G2.com.

As Gong records everything, sometimes it can be its downside as well, because now nothing is private; everything is shared. The data is not personal anymore. Review collected by and hosted on G2.com.

Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful.

Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.

Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong. Review collected by and hosted on G2.com.

Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here. Review collected by and hosted on G2.com.

Gong makes it easy to send emails on behalf of others, which saves time and streamlines workflows for both our ELT and Sales teams. Review collected by and hosted on G2.com.

Limited fields/properties. We synced Gong with Salesforce, and in Salesforce campaigns we segment leads based on “member status.” Unfortunately, that field isn’t available in Gong yet, so you end up having to create multiple lists or People views to properly target the right leads for outreach. Review collected by and hosted on G2.com.

We are no longer using Gong at our organization since it was acquired. There is another tool that is in place. Review collected by and hosted on G2.com.

Not sure if the above was improved since last time or not because our organization has changed to a different tool. Review collected by and hosted on G2.com.

How user-friendly the search and filters are to find the calls that I'm looking for. I also appreciate the new AI summaries. From an efficiency standpoint, it makes it easy to find the calls worth reviewing, especially given the sheer amount of calls I could be listening to. It helps me pinpoint exactly which ones are most relevant to what I'm looking for in a fast way. Review collected by and hosted on G2.com.

We had to integrate with Claude to search all transcripts. It'd be nice to have that as a searchable database directly within Gong instead of using something like Claude. It makes it more manual, takes more time, and we're lucky to have the expertise on our operations team to build that integration. Without it, we'd be really limited using Gong directly. Review collected by and hosted on G2.com.

I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Ease of use and setup have been solid for me. Review collected by and hosted on G2.com.

Deal visibility only improved somewhat, and the coaching insights were only acted on sometimes. I don’t fully trust the AI capabilities, and when the AI makes a mistake it’s not easy to catch and correct. Consistency and data controls feel middling. Review collected by and hosted on G2.com.

I really appreciate the accurate AI summaries and concise action items that Gong provides. It's very helpful that Gong attaches the action items to relevant points in the call recording. I also like that I can easily search for anything in past calls for a particular customer, and Gong gives me very relevant and accurate results quickly. The initial setup was very easy. Review collected by and hosted on G2.com.

It takes quite a lot of time to get back with a call recording after the meeting is over. Also, I am not able to search for things in my past calls across the board (across all customers) and I need to necessarily select a customer and then restrict my search to calls I have had with that customer. Review collected by and hosted on G2.com.