Glassix Features

Based on 15 Glassix reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 28 Glassix reviews.

Based on 16 Glassix reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 16 Glassix reviews. Integrates with other customer service software to improve support and enhance functionality

Based on 12 Glassix reviews. Provides analytics tools that reveal important business metrics and track progress

As reported in 13 Glassix reviews. Displays important metrics relating to performance

Provide tools for live chat on one's website. 18 reviewers of Glassix have provided feedback on this feature.

As reported in 17 Glassix reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

As reported in 18 Glassix reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Based on 17 Glassix reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing. 16 reviewers of Glassix have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 16 Glassix reviews.

As reported in 15 Glassix reviews. Can collect and store information from interlocators, such as email, phone number, etc.

User Experience of creating and submitting a ticket This feature was mentioned in 13 Glassix reviews.

User Experience of responding and receiving a response 13 reviewers of Glassix have provided feedback on this feature.

Based on 16 Glassix reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 17 Glassix reviews.

Offers tools for managing and tracking service-level agreements (SLAs) 16 reviewers of Glassix have provided feedback on this feature.

As reported in 14 Glassix reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 13 Glassix reviews.

Central repository for account and contact information This feature was mentioned in 12 Glassix reviews.

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 13 reviewers of Glassix have provided feedback on this feature.

Based on 13 Glassix reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

As reported in 15 Glassix reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 14 Glassix reviews.

Based on 12 Glassix reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Based on 17 Glassix reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 18 Glassix reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 16 Glassix reviews.

Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 17 Glassix reviews.

Based on 15 Glassix reviews. Allows agents to join a customer's browser session and navigate through the website with them.

As reported in 28 Glassix reviews. Allows users to customize chat colors, text, logos, and branding.

As reported in 17 Glassix reviews. Archives conversations in a separate location for later reference.

As reported in 16 Glassix reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. 17 reviewers of Glassix have provided feedback on this feature.

As reported in 18 Glassix reviews. Provides a central location for help requests, helping employees respond sooner.

As reported in 17 Glassix reviews. Allows for the creation of profiles for contacts and customers.

Software incorporates multiple digital communications channels. 40 reviewers of Glassix have provided feedback on this feature.

Allows incorporation of inbound contacts from non-marketing channels. 39 reviewers of Glassix have provided feedback on this feature.

Includes physical media (mail, flyers, billboards, etc.) in the channels mix. 37 reviewers of Glassix have provided feedback on this feature.

Allows planning and deployment of an overall communications strategy. 38 reviewers of Glassix have provided feedback on this feature.

As reported in 38 Glassix reviews. Includes or integrates with content creation apps.

Outbound communications are segmented and personalized. 40 reviewers of Glassix have provided feedback on this feature.

As reported in 37 Glassix reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 37 reviewers of Glassix have provided feedback on this feature.

As reported in 11 Glassix reviews. Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion. 11 reviewers of Glassix have provided feedback on this feature.

Based on 11 Glassix reviews. Offer in-application assignment and task tracking functionality.

Based on 11 Glassix reviews. Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 11 Glassix reviews.

Integrates without outside software to provide additional functionality or pull information. This feature was mentioned in 11 Glassix reviews.

As reported in 11 Glassix reviews. Provides a tagging system to allow users to sort emails by relevant subject.

Based on 11 Glassix reviews. Analyzes trends in email content and resolution.

As reported in 11 Glassix reviews. Tracks performance and productivity of users inside the application.

Tracks email analytics like emails opened, how long the email was opened for, etc. This feature was mentioned in 11 Glassix reviews.

Customize your chat workflows with rules and automations. This feature was mentioned in 17 Glassix reviews.

Based on 18 Glassix reviews. Control who the chatbot converses with (and when).

As reported in 16 Glassix reviews. Has the ability to connect interlocator with a human agent when the need arises.

As reported in 16 Glassix reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 16 Glassix reviews.

Allows users to generate text based on a text prompt. 18 reviewers of Glassix have provided feedback on this feature.

As reported in 16 Glassix reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 11 Glassix reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 10 Glassix reviews.

As reported in 14 Glassix reviews. Allows users to generate text based on a text prompt.

As reported in 14 Glassix reviews. Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs. 15 reviewers of Glassix have provided feedback on this feature.

Based on 35 Glassix reviews. Allows users to generate text based on a text prompt.

As reported in 35 Glassix reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives