Gainsight Customer Communities Reviews & Product Details

The platform is easy for beginners to learn. This is my first role in managing community properties, and I had little to no issues navigating the platform operations. Review collected by and hosted on G2.com.

I wish there were more editing tools given to users. Users should be able to change their topic titles and correct whether it's a question or conversation. Review collected by and hosted on G2.com.

Overall, the community is easy to configure, and there are good administrative tools. Review collected by and hosted on G2.com.

I wish the system emails were more configurable like the email campaigns are. Review collected by and hosted on G2.com.

It has a very enhanced Customer Engagement delivering quality experience with the help of forms, forms and feedback loops

I also like their Community Analytics as it offers insights into community activity and engagement, helping to measure the impact and identify areas for improvement

Their seamless email integration works like WOW! Review collected by and hosted on G2.com.

Overall Support response time can be improved. At times our team has experience delay in receiving appropriate & quality responses from their support team Review collected by and hosted on G2.com.

Community is more than a platform. I have enjoyed using the Insided Product, it is now the Gainsight CC platform. Innovations have been solid, reliability good, community member experience favorable. Review collected by and hosted on G2.com.

I don't feel like I get enough information 'from' the product team on the product, especially outside of their own community. Meaning, I consume content thru things like Industry Events. The industry event is focused nearly entirely on customer stories, which are not very valuable to me. I do plan on renewing/staying however. Review collected by and hosted on G2.com.

Our transition from our old community provider to inSided was very painless and was helped a lot by our amazing onboarding team, especially Vish. The platform was easy to design and use and the functionalities are very straightforward. The gamification system with the badges, ranks, and leaderboard is easy to use and very effective and the platform is simple to manage from a moderation point of view. The inSided team is super reactive and the support team has been very helpful. Having access to the Inspired Community is also super helpful for asking questions and getting tips and tricks. I also love the events section and the events calendar for advertising our upcoming events. Review collected by and hosted on G2.com.

The analytics provided by the platform isn't the strongest, and it lacks some filtering options. We haven't yet implemented the Salesforce integration as it is taking some time but we are excited to see what the Gainsight integration will bring in terms of analytics. Group moderation is also an issue as you have to hold a seat to carry out most of the group functionalities (create groups, add/remove members) which is a large pain point for us. It would be amazing to be able to assign custom roles that allow employees to create and modify events and to own groups. Review collected by and hosted on G2.com.

Very easy for a non-technical leader to implement with little dev resources required; OOTB integrations are super easy. custom pages are a big new development win! Review collected by and hosted on G2.com.

Biggest opportunities for Gainsight to tackle are 1) better way to discover & connect with members e.g. directory 2) better user group event functionality so buying separate platforms to support isn't required Review collected by and hosted on G2.com.

I appreciate the level of customization available to create a community experience that is truly aligned with our branding. Review collected by and hosted on G2.com.

The level of customization available requires a fair bit of time dedicated to it, so you've got to be committed to taking advantage of the entire platform and suite of tools. Review collected by and hosted on G2.com.

The platform is easy to configure and simple to use - Our customers can easily interact with one another and they enjoy the UX. It's very easy for us to gather product feedback and triage ideas with the product team through the ProductBoard integration. I appreciated the detailed onboarding checklist through Asana, that made our implementation process very simple. Review collected by and hosted on G2.com.

We've had a very disappointing experience with the Digital Hub support team on numerous occasions. Lack of consistent communication, extreme delays in requested changes, and no solid resources to help with community activation. Not to mention much of their help center documentation is out of date and not helpful at all. I've found that many of the analytics dashboards are frequently buggy and don't show consistent data. Review collected by and hosted on G2.com.

What I like best about Gainsight Customer Communities is their ease of use and intuitive design. The platform is user-friendly, making it simple to navigate and find the information I need quickly. Review collected by and hosted on G2.com.

For my use, I haven't found anything missing. Review collected by and hosted on G2.com.

It is simple to adjust, very users friendly. Review collected by and hosted on G2.com.

I wish we were able to adjust more of the components to our needs. Review collected by and hosted on G2.com.