# Gainsight Customer Communities vs Khoros Service Comparison

| | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 268 | 40 | 
| **Largest Market Segment** | Mid-Market (59.0% of reviews) | Enterprise (36.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Khoros Service

Pros:
- Automation (3 reviews)
- Automation Features (3 reviews)

Cons:
- Insufficient Training (2 reviews)
- Poor Interface Design (2 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
  | **Meets Requirements** | 8.3 (203 reviews) | 8.5 (27 reviews) | 
  | **Ease of Use** | 8.7 (218 reviews) | 8.2 (27 reviews) | 
  | **Ease of Setup** | 8.2 (159 reviews) | 7.8 (17 reviews) | 
  | **Ease of Admin** | 8.6 (144 reviews) | 8.0 (10 reviews) | 
  | **Quality of Support** | 8.8 (202 reviews) | 8.5 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (144 reviews) | 8.3 (9 reviews) | 
  | **Product Direction (% positive)** | 8.6 (193 reviews) | 8.7 (27 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Khoros Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Generative AI

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Generative AI

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Khoros Service** | 8.2/10 | 8 |

#### Generative AI

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (7 reviews) | 
| **Tickets** | Not enough data | 8.6 (6 reviews) | 
| **Macros** | Not enough data | 8.3 (5 reviews) | 

#### Channels

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Email** | Not enough data | 8.0 (5 reviews) | 
| **Social** | Not enough data | 9.3 (7 reviews) | 
| **Live Chat** | Not enough data | 7.3 (5 reviews) | 
| **Phone** | Not enough data | 6.7 (5 reviews) | 
| **Text** | Not enough data | 8.3 (5 reviews) | 

#### Insight

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Surveys** | Not enough data | 7.6 (7 reviews) | 
| **Reporting** | Not enough data | 8.8 (7 reviews) | 
| **Visitor Activity** | Not enough data | 8.3 (6 reviews) | 
| **Help Desk** | Not enough data | 8.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Generative AI

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Khoros Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.6/10 | 155 |
| **Khoros Service** | N/A | N/A |

#### Community Building

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Member Profiles** | 7.0 (81 reviews) | Not enough data | 
| **Email & Notifications** | 7.6 (53 reviews) | Not enough data | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | 10.0 (5 reviews) | Not enough data | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Gamification** | 7.9 (52 reviews) | Not enough data | 
| **Polls & Questions** | 6.8 (48 reviews) | Not enough data | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Community Insights** | 7.7 (90 reviews) | Not enough data | 
| **Community Engagement Analytics** | 8.1 (111 reviews) | Not enough data | 
| **Downloadable Reports** | 7.3 (105 reviews) | Not enough data | 
| **ROI Tracking** | 7.2 (83 reviews) | Not enough data | 

#### Community Management

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Community Feeds & Discussions** | 8.2 (96 reviews) | Not enough data | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.3 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to Gainsight Customer Communities (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)

**Unique to Khoros Service (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Khoros Service | 
|---|---|---|
| **Small-Business** | 16.1% | 30.3% | 
| **Mid-Market** | 59.0% | 33.3% | 
| **Enterprise** | 24.9% | 36.4% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 37.0%
- **Information Technology and Services:** 19.2%
- **Telecommunications:** 7.9%
- **Computer & Network Security:** 3.4%
- **Marketing and Advertising:** 2.6%
- **Internet:** 2.3%
- **Music:** 1.9%
- **E-Learning:** 1.5%
- **Financial Services:** 1.5%
- **Education Management:** 1.5%
- **Other:** 21.1%

#### Khoros Service

- **Telecommunications:** 15.2%
- **Consumer Services:** 9.1%
- **Outsourcing/Offshoring:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Computer Software:** 6.1%
- **Financial Services:** 6.1%
- **Hospitality:** 6.1%
- **Computer & Network Security:** 3.0%
- **Design:** 3.0%
- **Education Management:** 3.0%
- **Other:** 30.3%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.7/5 stars (117 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (695 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (501 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (225 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)

### Alternatives to Khoros Service

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1214 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (748 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6439 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Khoros Service

- Title: [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) — 1 comment
  > **Top comment:** "Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and..."
- Title: [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) — 1 comment
  > **Top comment:** "Khoros is a platform for digital-first customer engagement"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-khoros-service)