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# Gainsight Customer Communities vs Khoros Service Comparison - What are their main differences?

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Gainsight Customer CommunitiesKhoros Service[+ Add Product](#)

Reviews

**Gainsight Customer Communities** [

4.4/5(276)

](https://www.g2.com/products/gainsight-customer-communities/reviews#reviews)

**Khoros Service** [

4.4/5(40)

](https://www.g2.com/products/khoros-service/reviews#reviews)

Pricing

**Gainsight Customer Communities**
Free Trial

No pricing available

**Khoros Service**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Gainsight Customer Communities**
3 months

Based on 20 responses

**Khoros Service**
Not enough reviews yet

Return on Investment

**Gainsight Customer Communities**
20 months

Based on 16 responses

**Khoros Service**
Not enough reviews yet

Perceived Cost

**Gainsight Customer Communities**
$$$$$

**Khoros Service**
$$$$$

Average Discount

**Gainsight Customer Communities**
12%

**Khoros Service**
Not enough reviews yet

 ![Gainsight Customer Communities](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Gainsight Customer Communities")

 ![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")

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Pros & Cons

**Gainsight Customer Communities**
[
Ease of Use (9)
](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599212&qs=pros-and-cons#reviews)[
User Interaction (8)
](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599058&qs=pros-and-cons#reviews)[
Limited Customization (4)
](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599318&qs=pros-and-cons#reviews)[
Poor Interface Design (3)
](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599344&qs=pros-and-cons#reviews)

**Khoros Service**
[
Automation (3)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033760&qs=pros-and-cons#reviews)[
Automation Features (3)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033615&qs=pros-and-cons#reviews)[
Insufficient Training (2)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033117&qs=pros-and-cons#reviews)[
Poor Interface Design (2)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033618&qs=pros-and-cons#reviews)

Integrations

**Gainsight Customer Communities**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-marketo-engage.png "Product Avatar Image")

Adobe Marketo Engage

](https://www.g2.com/products/adobe-marketo-engage/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")

Fin

](https://www.g2.com/products/fin/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image")

Gainsight Customer Success

](https://www.g2.com/products/gainsight-customer-success/reviews)[
View all
](https://www.g2.com/products/gainsight-customer-communities/integrations)

**Khoros Service**
Not enough data

Screenshots

**Gainsight Customer Communities**
 ![Gainsight Customer Communities screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/89286/G2-Homepage.jpg)

**Khoros Service**
 ![Khoros Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/57033/expirable-direct-uploads_2F347346f8-e6f9-4ead-8298-1cdfccf0a243_2FSephora_Community.PNG)

Ratings

Meets Requirements

**Gainsight Customer Communities**

8.3

8.3206

**Khoros Service**

8.5

8.527

Ease of Use

**Gainsight Customer Communities**

8.7

8.7225

**Khoros Service**

8.2

8.227

Ease of Setup

**Gainsight Customer Communities**

8.2

8.2162

**Khoros Service**

7.8

7.817

Ease of Admin

**Gainsight Customer Communities**

8.6

8.6147

**Khoros Service**

8.0

8.010

Quality of Support

**Gainsight Customer Communities**

8.8

8.8209

**Khoros Service**

8.5

8.526

Has the product been a good partner in doing business?

**Gainsight Customer Communities**

8.9

8.9147

**Khoros Service**

8.3

8.39

Product Direction (% positive)

**Gainsight Customer Communities**

8.6

8.6196

**Khoros Service**

8.7

8.727

Features

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.2

8

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

9.0(won by default)

7

Tickets

Not enough data

8.6(won by default)

6

Macros

Not enough data

8.3(won by default)

5

Channels

Email

Not enough data

8.0(won by default)

5

Social

Not enough data

9.3(won by default)

7

Live Chat

Not enough data

7.3(won by default)

5

Phone

Not enough data

6.7(won by default)

5

Text

Not enough data

8.3(won by default)

5

Insight

Surveys

Not enough data

7.6(won by default)

7

Reporting

Not enough data

8.8(won by default)

7

Visitor Activity

Not enough data

8.3(won by default)

6

Help Desk

Not enough data

8.3(won by default)

6

Online Community Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

7.6

162

Not enough data

Community Building

Member Profiles

7.1(won by default)

82

Not enough data

Real-Time Notifications

7.7(won by default)

55

Not enough data

Community Spaces

10.0(won by default)

7

Not enough data

Member Discovery

Not enough data

Not enough data

Member Referrals

Not enough data

Not enough data

Paid Memberships

Not enough data

Not enough data

Multimedia Sharing

Not enough data

Not enough data

Courses

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Community Improvement

Gamification

7.9(won by default)

54

Not enough data

Polls & Questions

6.8(won by default)

48

Not enough data

Automation Rules

8.0(won by default)

5

Not enough data

Customer Analytics

Community Insights

7.7(won by default)

92

Not enough data

Community Engagement Analytics

8.1(won by default)

114

Not enough data

Downloadable Reports

7.3(won by default)

105

Not enough data

ROI Tracking

7.2(won by default)

83

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Community Management

Community Feeds & Discussions

8.2(won by default)

100

Not enough data

Admin Roles & Permissions

6.7(won by default)

5

Not enough data

Live Streaming

Not enough data

Not enough data

Chat & Messaging

Not enough data

Not enough data

Events Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Group Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Membership Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Website Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Agentic AI - Online Community Management

Cross-system Integration

6.7(won by default)

10

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

API

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Ideation

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Moderation

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Member Directory

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Filtering

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

Not enough data

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational AI - Conversational Commerce Platforms

AI chatbots

Not enough data

Not enough data

Messaging and Notifications

Not enough data

Not enough data

AI agents 

Not enough data

Not enough data

Voice assistants

Not enough data

Not enough data

Communication apps

Not enough data

Not enough data

Platform integration - Conversational Commerce Platforms

Ecommerce stores

Not enough data

Not enough data

Sales channels

Not enough data

Not enough data

Payment Platform

Not enough data

Not enough data

Internal tools

Not enough data

Not enough data

Analytics and Reporting - Conversational Commerce Platforms

Conversational analytics

Not enough data

Not enough data

Advance reporting

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Gainsight Customer Communities](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Gainsight Customer Communities")](https://www.g2.com/products/gainsight-customer-communities/reviews)

Gainsight Customer Communities

Small-Business(50 or fewer emp.)

16.2%

Mid-Market(51-1000 emp.)

58.9%

Enterprise(\> 1000 emp.)

24.9%

[![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews)

Khoros Service

Small-Business(50 or fewer emp.)

30.3%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

36.4%

Small-Business

(50 or fewer emp.)

16.2%

30.3%

Mid-Market

(51-1000 emp.)

58.9%

33.3%

Enterprise

(\> 1000 emp.)

24.9%

36.4%

Reviewers' Industry

[![Gainsight Customer Communities](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Gainsight Customer Communities")](https://www.g2.com/products/gainsight-customer-communities/reviews)
Gainsight Customer Communities

Computer Software

37.1%

Information Technology and Services

19.1%

Telecommunications

7.7%

Computer & Network Security

3.3%

Marketing and Advertising

2.9%

Other

29.8%

[![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews)
Khoros Service

Telecommunications

15.2%

Consumer Services

9.1%

Outsourcing/Offshoring

9.1%

Marketing and Advertising

9.1%

Computer Software

6.1%

Other

51.5%

Alternatives

**Gainsight Customer Communities Alternatives**

 ![Higher Logic Thrive](https://images.g2crowd.com/uploads/product/hd_favicon/7500a7cf4deb28d06024d47133263301/higher-logic-thrive.svg "Higher Logic Thrive")

[
Higher Logic Thrive
](/products/higher-logic-thrive/reviews)

 ![Influitive](https://images.g2crowd.com/uploads/product/hd_favicon/d7f219a5dd1d2865c5e213dda903f704/jigsaw-interactive-influitive.svg "Influitive")

[
Influitive
](/products/jigsaw-interactive-influitive/reviews)

 ![Bettermode](https://images.g2crowd.com/uploads/product/hd_favicon/c6d37da1ca53fb83b71d445e99b1c62b/bettermode.svg "Bettermode")

[
Bettermode
](/products/bettermode/reviews)

 ![Higher Logic Vanilla](https://images.g2crowd.com/uploads/product/hd_favicon/26d2cd005385b6b571d3eb2a925d3e7c/higher-logic-vanilla.svg "Higher Logic Vanilla")

[
Higher Logic Vanilla
](/products/higher-logic-vanilla/reviews)

**Khoros Service Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social")

[
Sprinklr Social
](/products/sprinklr-social/reviews)

 ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service")

[
Sprinklr Service
](/products/sprinklr-service/reviews)

 ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social")

[
Sprout Social
](/products/sprout-social/reviews)

## Gainsight Customer Communities vs Khoros Service

When assessing the two solutions, reviewers found Gainsight Customer Communities easier to use, set up, and administer. Reviewers also preferred doing business with Gainsight Customer Communities overall.

- Reviewers felt that Khoros Service meets the needs of their business better than Gainsight Customer Communities.
- When comparing quality of ongoing product support, reviewers felt that Gainsight Customer Communities is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khoros Service over Gainsight Customer Communities.