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Compare Gainsight Customer Communities and Higher Logic Vanilla 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesHigher Logic Vanilla
Star Rating
(98)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic VanillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in its branding capabilities with a score of 9.3, allowing organizations to create a highly customized community experience. In contrast, Gainsight Customer Communities, while offering solid branding options, does not match this level of customization.
- Reviewers mention that Higher Logic Vanilla's community forums are highly rated at 9.0, providing a robust platform for user interaction. Gainsight, however, has received lower feedback in this area, indicating that its community forums may not be as engaging or user-friendly.
- G2 users highlight Higher Logic Vanilla's superior automation features with a score of 9.0, which streamlines community management tasks effectively. Conversely, Gainsight's automation capabilities, while functional, do not receive the same level of praise, suggesting room for improvement.
- Reviewers mention that Gainsight Customer Communities shines in customer engagement with a score of 8.0, indicating that it offers effective tools for fostering user interaction. Higher Logic Vanilla, while still effective, scores slightly lower at 7.7, suggesting that Gainsight may have an edge in this area.
- Users on G2 report that Higher Logic Vanilla's quality of support is exceptional, scoring 9.2, which is a significant advantage for organizations needing reliable assistance. Gainsight's support, while good at 8.9, does not quite reach the same level of satisfaction among users.
- Reviewers mention that Higher Logic Vanilla's self-service experience is highly rated, particularly in its knowledge base and searchable articles, making it easier for users to find information. Gainsight's self-service options, while present, do not receive the same level of acclaim, indicating a potential area for enhancement.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableHigher Logic Vanilla
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
Higher Logic Vanilla
Free Trial is available
Ratings
Meets Requirements
8.3
199
8.3
83
Ease of Use
8.7
202
8.6
84
Ease of Setup
8.2
157
8.1
72
Ease of Admin
8.6
143
8.5
75
Quality of Support
8.8
186
9.2
81
Has the product been a good partner in doing business?
8.9
143
8.8
74
Product Direction (% positive)
8.6
190
8.4
82
Features by Category
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Self-Service Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
6.9
74
7.2
23
7.0
78
6.9
14
7.6
49
4.3
5
7.1
46
4.7
5
7.4
43
7.0
5
7.6
42
5.7
5
Community Improvement
7.9
49
8.0
5
6.9
47
5.3
5
6.9
42
5.3
5
6.8
44
4.3
5
Customer Analytics
7.6
84
6.8
35
8.0
103
7.6
36
7.3
102
7.0
11
7.2
80
6.2
13
Community Management
8.1
90
8.1
31
8.1
95
7.8
37
8.3
44
7.0
5
Community Analytics
7.7
44
7.0
5
7.5
44
4.7
5
7.6
44
6.7
5
8.3
45
6.7
5
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Higher Logic Vanilla are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Higher Logic Vanilla is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Computer Software
24.2%
Computer Games
12.6%
Information Technology and Services
11.6%
Internet
10.5%
Marketing and Advertising
3.2%
Other
37.9%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
What are the main features of Vanilla Forums?
1 Comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 Comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 Comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
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