Gainsight Customer Communities Features

Provides tools for content distribution across multiple social networks. 74 reviewers of Gainsight Customer Communities have provided feedback on this feature.

Based on 78 Gainsight Customer Communities reviews. Uploads contacts directly into the company database and assists with managing contacts.

Seamlessly integrates email with company databases (mail merge). This feature was mentioned in 49 Gainsight Customer Communities reviews.

As reported in 46 Gainsight Customer Communities reviews. Provides tools for content distribution across multiple social networks.

Solutions that help drive conversation, such as live chat, topic generation, and idea boards. 43 reviewers of Gainsight Customer Communities have provided feedback on this feature.

Tools that help enhance community portals, such as reminders, engagement tools, and analytics. 42 reviewers of Gainsight Customer Communities have provided feedback on this feature.

Helps engage users with gamification such as point systems, rewards, engagement meters, etc. This feature was mentioned in 49 Gainsight Customer Communities reviews.

Allows for unique, brand-specific survey creation and management. This feature was mentioned in 47 Gainsight Customer Communities reviews.

Based on 42 Gainsight Customer Communities reviews. Helps create more intelligent surveys based on users actions and answers.

Allows for creation of surveys in different languages and advanced survey translation. 44 reviewers of Gainsight Customer Communities have provided feedback on this feature.

Based on 84 Gainsight Customer Communities reviews. Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date.

Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. This feature was mentioned in 103 Gainsight Customer Communities reviews.

Based on 102 Gainsight Customer Communities reviews. Provides functionality to dowload reports in multiple formats.

Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. This feature was mentioned in 80 Gainsight Customer Communities reviews.

Solutions that help drive conversation, such as live chat, topic generation, and idea boards. 90 reviewers of Gainsight Customer Communities have provided feedback on this feature.

Helps create efficientcy by delegating data viewing access and report generation to specific users. This feature was mentioned in 95 Gainsight Customer Communities reviews.

As reported in 44 Gainsight Customer Communities reviews. Helps create efficientcy by delegating data viewing access and report generation to specific users.

As reported in 44 Gainsight Customer Communities reviews. Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date.

As reported in 44 Gainsight Customer Communities reviews. Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs.

As reported in 44 Gainsight Customer Communities reviews. Provides functionality to dowload reports in multiple formats.

As reported in 45 Gainsight Customer Communities reviews. Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives