[ Gainsig... Reviews ](https://www.g2.com/products/gainsight-customer-communities/reviews) [ Gainsig... Reviews ](https://www.g2.com/products/gainsight-customer-communities/reviews) # Gainsight Customer Communities Features ##### ## Community Building (8) Member Profiles Manages user profiles and contact records by allowing members to create and customize profiles with personal information and activity, while automatically uploading and maintaining this data within the company’s contact database. Email & Notifications Supports sending emails and in-platform notifications for announcements, updates, and member engagement. Member Discovery Helps members find and connect with relevant community members. Member Referrals Allows members to invite and refer new members to join the community. Community Spaces Enables the creation of dedicated spaces or groups to organize community content and discussions. Paid Memberships Allows monetization through paid access or subscription-based community tiers with built-in access control. Multimedia Sharing Enables sharing of images, videos, files, and other media within the community. Courses Supports hosting and delivering structured learning content directly within the community. Show More ##### ## Community Improvement (3) Gamification Helps engage members through gamification features such as points, rewards, and engagement metrics. Polls & Questions Provides native tools to create polls and ask questions within the community. Automation Rules Allows administrators to automate community workflows and actions. Show More ##### ## Customer Analytics (4) Community Insights Identifies member behavior trends, popular topics, and sentiment across the community. Community Engagement Analytics Provides tools to measure and analyze member engagement, participation, and activity within the community. Downloadable Reports Provides functionality to download community data and reports in multiple formats. ROI Tracking Tracks return on investment from community efforts, including retention, engagement, and revenue impact. Show More ##### ## Community Management (5) Community Feeds & Discussions Enables members to participate in discussion threads or activity feeds within the community platform. Live Streaming Allows hosts to broadcast live video sessions directly to the community without requiring third-party tools. Chat & Messaging Allows real-time or asynchronous messaging between members within the platform. Events Management Supports creating, hosting, and managing virtual or in-person community events within the platform. Admin Roles & Permissions Allows admins to assign roles and control access to features, content, and moderation tools. Show More ##### ## Agentic AI - Online Community Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Higher Logic Thrive](https://images.g2crowd.com/uploads/product/hd_favicon/7500a7cf4deb28d06024d47133263301/higher-logic-thrive.svg "Higher Logic Thrive") Higher Logic Thrive 4.4/5 (427) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ ![Influitive](https://images.g2crowd.com/uploads/product/hd_favicon/d7f219a5dd1d2865c5e213dda903f704/jigsaw-interactive-influitive.svg "Influitive") Influitive 4.4/5 (388) ](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) [ ![Bettermode](https://images.g2crowd.com/uploads/product/hd_favicon/c6d37da1ca53fb83b71d445e99b1c62b/bettermode.svg "Bettermode") Bettermode 4.6/5 (115) ](https://www.g2.com/products/bettermode/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-communities/competitors/alternatives) Gainsight Customer Communities Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_30248e9852afc2a255bc4222f85b98af/khoros-service.png "Product Avatar Image") Khoros Service 4.4/5 (40) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-communities-vs-khoros-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dc92d66e1db995d2d64f5f9455b1ea78/higher-logic-vanilla.jpg "Product Avatar Image") Higher Logic Vanilla 4.3/5 (99) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-communities-vs-higher-logic-vanilla) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_01579c73488020f0c47d7cfeb39b5338/bettermode.png "Product Avatar Image") Bettermode 4.6/5 (118) [ Compare Now ](https://www.g2.com/compare/bettermode-vs-gainsight-customer-communities) ##### Categories on G2 [ Online Community Management ](https://www.g2.com/categories/online-community-management) ##### Explore More [ Does Alteryx One meet major enterprise security, governance, and data-privacy standards such as GDPR, SOC 2, or HIPAA, depending on deployment? ](https://www.g2.com/discussions/does-alteryx-one-meet-major-enterprise-security-governance-and-data-privacy-standards-such-as-gdpr-soc-2-or-hipaa-depending-on-deployment)[ What platform integrates screen capture with cloud storage? ](https://www.g2.com/discussions/what-platform-integrates-screen-capture-with-cloud-storage)[ What are the best platforms for managing digital brand guidelines? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-digital-brand-guidelines) [ Best value EDI software for manufacturing ](https://www.g2.com/discussions/what-s-the-best-value-edi-software-for-manufacturing)[ Affordable QA software for call centers ](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[ Pros and Cons Details ](https://www.g2.com/products/gainsight-customer-communities/reviews?qs=pros-and-cons) Show More [ Does Alteryx One meet major enterprise security, governance, and data-privacy standards such as GDPR, SOC 2, or HIPAA, depending on deployment? ](https://www.g2.com/discussions/does-alteryx-one-meet-major-enterprise-security-governance-and-data-privacy-standards-such-as-gdpr-soc-2-or-hipaa-depending-on-deployment)[ What platform integrates screen capture with cloud storage? ](https://www.g2.com/discussions/what-platform-integrates-screen-capture-with-cloud-storage)[ What are the best platforms for managing digital brand guidelines? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-digital-brand-guidelines) [ Best value EDI software for manufacturing ](https://www.g2.com/discussions/what-s-the-best-value-edi-software-for-manufacturing)[ Affordable QA software for call centers ](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[ Pros and Cons Details ](https://www.g2.com/products/gainsight-customer-communities/reviews?qs=pros-and-cons)