Gainsight Customer Communities Reviews & Product Details

Out of the box features are good and customization is easy. There are many options for how you want to structure your community and the analytics are sufficient. They are coming out with new features often and do a good job of listening to their clients when it comes to product enhancement. Good support and an excellent CS team. Review collected by and hosted on G2.com.

Would love to have seen more multi-product features (though I think more will be coming out soon). Some of the customizability on pages except the home page were lacking. It was difficult to show the information that I wanted for the different product categories that I had. Some custom coding is necessary to get the most out of this software. Review collected by and hosted on G2.com.

With Insided/Gainsight (legacy customers here!), we have grown our customer community from 62 beta testers strong to over 10000 members in the span of a few short years.

As part of our continuous efforts, we can continue to enhance the functionality and integrations with platforms like Slack, Salesforce (SFDC), and our own product organization to improve the feedback loop. The software integrated beautifully with our tech stack, and we still haven't tapped into ALL of the system connections possible.

One of my personal favorites is the ability to customize the homepage. This allows us to toggle and tweak the overview of elements that are most important to our members.

The capability to customize third-party scripts ensures that nearly all phrases and wording align with our community brand.

Overall, the platform is highly flexible, and the provided widgets are notably easier to use compared to other platforms.

Since the implementation of these features, we have observed significant engagement that continues to grow. Our community members find the platform intuitive and easy to navigate, which has positively impacted their overall experience and participation (approx 80% adoption among customer base!) Review collected by and hosted on G2.com.

I wish the homepage was even more customizable with more options to design, slide, and dice widgets etc. Review collected by and hosted on G2.com.

It was very easy to connect with other professionals. I liked that I was able to build relationships easily on this platform. I also thought it was interesting to hear other leaders stories and experiences. Review collected by and hosted on G2.com.

Not all discussions had high engagement. Also became a bit overwhelming in the start with everything. Review collected by and hosted on G2.com.

User-friendly, fairly priced based on value added Review collected by and hosted on G2.com.

Concerns about how tailored it could be. Review collected by and hosted on G2.com.

Rather than talk about specific features (of which there are many), I'd rather highlight that Gainsight and before that InSided have been a fantastic partner for many years now.

Rather than a vendor, they are a true partner that's consistently worked with us to meet our goals and objectives, they listen to our feedback on existing and in-development features to improve their product offering.

Our CSM is great at fostering relationships with between community teams at other enterprises where the platforms are at a similar lifecycle stage, allowing for the sharing of ideas and collaborative initiatives. Review collected by and hosted on G2.com.

Depending on your needs, you may find the navigation is a little outdated (especially for mobile) when compared to other platforms where their features are similar to more well-known Social Media sites.

Reporting dashboards could be a little more portable. It's all accessible through API but if you just want a downloadable or automated mailout of dashboards to senior leadership, the only solution requires more manual input. Review collected by and hosted on G2.com.

Gainsight is intuitive and simple to use, I was able to create our entire community with the support of 1 graphic designer. The ease of use tied to the Control or back end is why we ultimately purchased Gainsight over other community software. Review collected by and hosted on G2.com.

I don't love the Event section or the reporting but both of those are on the roadmap for this year. Review collected by and hosted on G2.com.

It’s a great space to learn, share insights, and influence product development also collaboration, knowledge-sharing, and direct engagement with peers and experts Review collected by and hosted on G2.com.

For me it's all right, and did not found the weakness Review collected by and hosted on G2.com.

It creates meaningful engagement to share experiences and best practices between end users and product developers Review collected by and hosted on G2.com.

Nothing that I have come across while using that I disliked Review collected by and hosted on G2.com.

The platform helps you create different engaging activities; it innovates and creates new features every year. Review collected by and hosted on G2.com.

It takes very long to get a feature approved. We asked for one a year ago but it's not even in the process yet. We would like to see more development on this matter. Review collected by and hosted on G2.com.

Ease of Implementation & everything is helpful Review collected by and hosted on G2.com.

Number of feature they have so many feature it might confused me Review collected by and hosted on G2.com.