Gainsight Customer Communities Reviews & Product Details

I love the possibilities it creates. We are new users and will build throughout 2025 with this. Review collected by and hosted on G2.com.

I have not enough experience yet to complain. Review collected by and hosted on G2.com.

Very good SEO. Great Google indexing, and subsequently, great organic traffic. The UI also, good options for users and staff alike. They have also now improved the analytics section following client feedback. Exports create effective topic lists which you can filter according to what you need, making it better then Google Analytics in many aspect, even with a topic view account available.

Customizable: you can edit, change, test easily and quickly on the front end. AND you can add your own HTML to make it truly unique. With regards to the integrations Insided allow, we as a community are no way making the most of what is on offer, with federated search, embeddable widgets and more, allowing you to combine your community content with your other online help resources, IF THERE IS THE APETITE INTERNALLY TO DO SO.

Great support when things go wrong. And great advice from Kenneth our CSM. Kenneth is great, I can't say that enough! Review collected by and hosted on G2.com.

Content creation, it's a bit glitchy, jumpy, and the tables are tricky to edit. Also features such as losing your message when you toggle between pages, and mobile display setting options.

Feature requests seem to be predominantly vote based, so unless members of the Inspired community see your idea suggestion and vote for it, you won't see it be a priority. Review collected by and hosted on G2.com.

It has a great experience along with customers offering a great feedback loop and less retention while enabling the share of knowledge base Review collected by and hosted on G2.com.

Not the easiest to use it is quite pricy it is limited when it comes to a budget friendly plan also sometimes it gets some bottlenecks Review collected by and hosted on G2.com.

The platform is very easy to use, comes with a lot of features, and the support we receive is fantastic. The platform has scaled with us really quickly, and all of our members are very happy with it too.

Our CSM, Oliver, is especially brilliant — whether it is his client management, response time, creativity, or ideation, he's really on the ball. Plus, he's a lovely person. Review collected by and hosted on G2.com.

There isn't anything to dislike, really. We have a few features on our wishlist, but Rome wasn't built in a day. Review collected by and hosted on G2.com.

The direct access to customer feedback provided by the IFS Community is invaluable, enabling companies to gather insights for product improvements and innovation. The opportunity for co-creation of products and services with engaged community members, who also act as brand advocates, is a significant advantage. The ability to customize the layouts is excellent, and I am very pleased with the support we receive in case of any issues. Review collected by and hosted on G2.com.

The control panel can be a bit slow; however, this is negligible. I am excited about the current roadmap and the new features that are being implemented. Review collected by and hosted on G2.com.

Setting KPI's is very important for me and Gainsight allows me to track all variables I find important. Review collected by and hosted on G2.com.

The user interface could be a little cleaner and possibly changing the font if the text to be more inviting. Review collected by and hosted on G2.com.

Very user friendly. Beautiful software. Easy to use. Review collected by and hosted on G2.com.

I would have to say I don't like that it is not as easy to send a suggestion. Review collected by and hosted on G2.com.

Retention and expansion given to customers Review collected by and hosted on G2.com.

I believe for me the pricing is what makes a difference Review collected by and hosted on G2.com.

Certainly the good customer service. Every customer gets their own CSM who is always there to help and advise them.

The software itself does everything it needs to do. It has a clear administration interface that is kept very modern. In addition, Gainsight is always trying to implement new features that make handling even easier and better. Review collected by and hosted on G2.com.

There is a bit of a lack of functionality in some areas, but this can be largely ignored Review collected by and hosted on G2.com.

My favorite thing about Gainsight Customer Communities is how easy it makes it for customers to connect and find answers on their own. Review collected by and hosted on G2.com.

It takes a lot of time to set up and maintain Review collected by and hosted on G2.com.