Gainsight Customer Communities Reviews & Product Details

I like having everything in just one platform. Everything is more organized and makes my work easier. Review collected by and hosted on G2.com.

It needs more analytics but I am sure they will be implemented very soon. Review collected by and hosted on G2.com.

The pay attention to details and promote the products in the best way possible Review collected by and hosted on G2.com.

The spend so much time to make sure a product is being product is being promoted Review collected by and hosted on G2.com.

As a telco company in Luxembourg, we need to work in 3 languages. The FAQ feature of Gainsight CC has been really good for that. Whether it’s for tutorials, product information, or general updates, we have been able to write about all the topics we need to.

Furthermore, the support team and our customer success manager have been super helpful whenever we needed assistance. Their response time and expertise have made a huge difference in our experience. Review collected by and hosted on G2.com.

While the tool is easy to use, the text editor could have some upgrades, particularly in how it handles embedding content. Finishing a full article can sometimes be difficult, especially when embedding pictures, icons, and videos. Review collected by and hosted on G2.com.

It’s fast and reliable. Easy to use. Best Review collected by and hosted on G2.com.

So far I did not dislike anything. Maybe I would appreciate if I get responses within a day. Review collected by and hosted on G2.com.

It supports my company's goals - Gainsight CC is sympathetic to a SAAS community's objectives and goals: their list of SAAS customers using their product illustrates this. From the beginning, they were able to easily shape the success plan for my new community and immediately understood the priorities and mission that we were aiming to achieve. The integration with Salesforce has also made life easier for us so we can maintain our knowledge base there. I've had an excellent CSM, Vishwas Katti, working with me too, and Hugo in Support are both a credit to the team. Review collected by and hosted on G2.com.

Visibility of who is who in the community. It doesn't include a public directory. One of our aims is for our customers to build contacts, network with each other in order to share best practice and support each other. We have numerous customer segments and connecting people to people easily would make our community more effective. Multi-lingual functionality was a highly anticipated recent development but sadly doesn't quite deliver the minimum requirement from a UX perspective. Something that is still in dev though so I will keep my eye out for that. Review collected by and hosted on G2.com.

We needed a platform that was flexible and looked good without custom coding. Gainsight Digital Hub has proven to be a great option for our 1st gen community and has scaled seamlessly with us as we enter the next era of our 2nd gen community. Integration to Salesforce was a breeze. Implementation was phenomenal and very well supported on the Gainsight side.

I have been really pleased that we've been able to scale on the platform - particularly the ease with which we've been able to roll out a moderation infrastructure in partnership with our CX team. We have over 10 users across the business leveraging the platform on a daily basis. Review collected by and hosted on G2.com.

Permissioning for fully-private communities isn't straightforward but not a dealbreaker. If you are building a hybrid or fully public community, this is a non-issue. Review collected by and hosted on G2.com.

We have been able to create a vibrant B2C community that is always evolving to meet the needs of the company and, more importantly, our customers thanks to the help of the team at Gainsight Customer Communities and the ability to interact and work together with community managers from all over the world via the Gainsight Community.

The Gainsight CC team does an excellent job of paying attention to what their customers have to say and working to create products that meet our demands. With Gainsight CC, you may work with the team to enhance product features via beta testing and feedback, and you'll receive a clear roadmap. Review collected by and hosted on G2.com.

While the text editor in Gainsight CC is sufficient for creating good articles, there are a few limitations that prevent us from moving our content to the next level. We have discussed these constraints with the CC team, and they have acknowledged our concerns by including improvements to the text editor on their product roadmap. We look forward to seeing these enhancements implemented in the near future. Review collected by and hosted on G2.com.

There are many things to like about Gainsight and their products. First of all, you can personalize your community forum as you wish and adapt it to the company ideas and vision. There are monthly meetings with their representatives to make sure everything is going well and promoting new features, ideas and settings for you (massive shout-out to Oli here!). It's really easy to use and moderate, there is a lot of data and many options. The customers are having a good time using it as it's simple and all the topics can be stored under different categories. Whenever there is a tech problem, or any other type of issue, their support is great, quick, and solving everything as fast as possible. Sometimes if the problem is urgent, they can prioritize your request and work on it even faster. Review collected by and hosted on G2.com.

Nothing to dislike. Maybe the small tech issues that happen from time to time but that's quite normal and it's nothing major. Review collected by and hosted on G2.com.

I feel it as a best way to find answers for the day to day issues that are not mentioned in documentation. Also, I like the way they categorize 1. Ideas of improvements, 2. Questions (Answered) and 3. Questions (You could be the 1st to answer) clearly. Review collected by and hosted on G2.com.

People in the community are not much active as they used to be. Review collected by and hosted on G2.com.

Relatable software fast response customized software according to requirements. Review collected by and hosted on G2.com.

All good so far no dislikes maybe in future. Review collected by and hosted on G2.com.