--- title: Gainsight Customer Communities Reviews meta\_title: 'Gainsight Customer Communities Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 273 reviews by the users' company size, role or industry to find out how Gainsight Customer Communities works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 273 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Gainsight Customer Communities Reviews & Product Details Visit Website Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention. * * * Product Website Gainsight Customer Communities Seller [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) Discussions [Gainsight Customer Communities Community](https://www.g2.com/products/gainsight-customer-communities/discuss) Languages Supported German, English, French, Dutch, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Tori Jeffcoat Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-communities/pricing) Gainsight Inc. Solutions (1) See how Gainsight Inc. products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Customer Success SolutionBy Gainsight Inc. ](/sellers/gainsight-inc/solutions/customer-success) Show More ## Gainsight Customer Communities Integrations (21) What do users say about integrations? Verified by Gainsight Customer Communities [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Product Experience ](https://www.g2.com/products/gainsight-product-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GoTo Webinar ](https://www.g2.com/products/goto-webinar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Looker ](https://www.g2.com/products/looker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Power BI Solutions ](https://www.g2.com/products/power-bi-solutions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Productboard ](https://www.g2.com/products/productboard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Skilljar by Gainsight ](https://www.g2.com/products/skilljar-by-gainsight/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Skilljar Customer Education Platform ](https://www.g2.com/products/skilljar-customer-education-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Thought Industries ](https://www.g2.com/products/thought-industries/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Events and Webinars ](https://www.g2.com/products/zoom-events-and-webinars/reviews) Show More ![Christian d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian d.") CD Christian d. Teamlead KPN klantenforum Enterprise (\> 1000 emp.) 5/10/2023 "An accessible and complete community tool" 4.5/5 What do you like best about Gainsight Customer Communities? It is a complete tool that gives you almost everything you need to manage a community without the need for programming yourself. With a lot of basic knowledge you can quickly build the platform the way you want it. Handy features are also regularly added, such as recently custom pages and the option to provide separate updates about your products. This helps us enormously in centralizing and being transparent about our product updates and gives members the opportunity to provide targeted feedback, so that we can continue to develop in a more targeted way. This gives members an even greater level of engagement. For reference: we use Insided for business to consumer for a telecom provider. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? For very large communities, there is room for improvement in terms of search. I would like to see search in (larger) topics added to help members find their information better and to increase the reusability of content. I am also satisfied with what the platform can offer us. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? The content that arises from questions and discussions is valuable content for us that can help other customers. Good content demonstrably helps us to deflect customer contact via manned channels. In addition, we are increasingly using the platform as input for feedback in order to further develop our services and products. Review collected by and hosted on G2.com. Show More Response from Katherine Schulte of Gainsight Customer Communities [Editedit](https://www.g2.com/survey_responses/gainsight-customer-communities-review-8058211/official_response/edit) Hi Christian- thanks for taking the time to write up such a great review. Glad we could help you get feedback for your company! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/15/2023 "Easy to use Community platform" 4/5 What do you like best about Gainsight Customer Communities? The Gainsight Digital Hub is easy and rather intuitive to use for admins. It is also very quick to implement because the basic functionality is there out of the box. The Gainsight team is fun to work with and responsive with issues. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? The ease of implementation comes with some downsides. As the platform is an out-of-box type of solution, some of the functionality is quite basic and configuration options are limited. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? Sharing product knowledge in a scalable way, enabling self-support and networking for users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michelle D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle D.") MD Michelle D. Customer Engagement Program Manager Mid-Market (51-1000 emp.) 5/10/2023 "Easy to use, intuitive Community Platform" 4.5/5 What do you like best about Gainsight Customer Communities? The insided platform is very intuitive and easy to use. They are continually making updates to the product; it is fully functional for all of my organization's online community needs. There are so many resources to find answers to questions about using the platform as well. This is so helpful not to have to rely on Support or the CSM to respond to every question. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? The implementation process was a bit rocky due to some nuances from our old Community platform. The implementation consultant was patient and fair throughout the process, making the challenging times more manageable. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? Advancing our customer's industry and product knowledge as well as providing networking opportunities and case deflection. This is saving the organizaiton money in the area of Support and marketing. Review collected by and hosted on G2.com. Show More 6/5/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ritesh A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ritesh A.") RA Ritesh A. Senior Director Enterprise (\> 1000 emp.) 2/29/2024 "Gainsight makes life easy" 4/5 What do you like best about Gainsight Customer Communities? Engaged and helpful; helpful community members Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? Complex problems sometimes do not have any responses to Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? Day-to-day reporting issues and how to hacks Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Mid-Market (51-1000 emp.) 10/9/2023 "Reliable, Intuitive design - Intuitive" 4/5 What do you like best about Gainsight Customer Communities? Intuitive Design, I didn't have much time to get acquainted so was glad it was not too complex. You can access it frequently or as you please which is nice. I have not gotten stuck when using the system, but it seems relatively easy to seek help or support if needed. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? Modernise the design, doesn't feel like a new platform. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? Monitoring our platform usage and tracking usage trail off. This has ensured that we are able to reduce churn and improve system upsell. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daniele B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniele B.") DB Daniele B. Enterprise (\> 1000 emp.) 3/6/2023 "A Well-structured platform for your online communities, with lots of potential for growth." 4.5/5 What do you like best about Gainsight Customer Communities? inSided is an overall reliable platform that can provide a well-structured forum. It is easy to use and intuitive for our end users. The content is easily findable for members. We know that because there are hundreds of old threads that have a lot of views - even months after a thread has been solved, the comments yield a lot of knowledge. It can be integrated with Zapier to extend on the features and build workflows - this gives us (almost) endless possibilities. "Third Party Scripts" can unlock new features and customizations. Our CSM is friendly and puts a lot of effort into fulfilling our demands. I really like the flexibility that it gives us: content can be moved around and their title can be edited at any time. While the URL changes, the old URLs will always redirect the user to the right place. The Homepage is quite personalizable and a lot of elements can be tailored to your needs. Some of our feedback is being listened to - a few of the suggestions that I shared were actually implemented in the next year. I have attended a handful discovery calls and product interviews, and those have always been a positive experience. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? Like every software, there are some shortcomings: The Event Area is very limited in functionalities and a Notification Center is missing completely. However, I believe that improvements on this end are already underway. The Ideation Area is missing some core features that are present in other modules (e.g. displaying ranks, and the ability for end users to edit their comments). What is also missing: bulk actions for posts (e.g. it is not possible to bulk-move multiple threads into a new subcategory). It is also not possible to change certain fields of user profiles in bulk. For a small community with a handful thousand members, moderation is manageable. However, we would really wish to have a better and more scalable way to manage our moderation processes in the backend. Customization is lacking, especially in the "Activity Stream" (the "news feed" of the home page) - users can sort by "newest" but not e.g. by trending, most popular, most views, etc. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? inSided helps us centralize all the most important customer communications in one place - the benefits of community are enormous. The most valuable aspect is having a well-structured database of questions and answers, all submitted by users, so other users can solve their problems with one click. This saves time on both ends - our customers and our support agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/18/2022 "Customizable, extensible, covers the table stakes functionality, and headed in the right direction" 4.5/5 What do you like best about Gainsight Customer Communities? The platform has a modern look and feel that some incumbents are working to catch up to. But regardless of the out-of-the-box UI, Insided offers the most robust options I've seen for styling and customizing your community. From the ability to change any standard phrase, to theming and styling, to extending functionality via the API, to customizing experienes with CSS and HTLM ... there's not often an answer of "that can't be done." Of course it'd be great if everything was out-of-the-box ready, but this is just as good in reality. Rather than hardcode based around a "good for most" use case, Gainsight Digital Hub usually gives their customers the tools they need to customize to specific use cases. They've made specific gains on this in the past year with user segments, email campaigns, and custom pages. Most importantly, I am confident in their road map. Their vision of a customer hub fully aligns to our community strategy and new tools for personalized experiences (including AI assisted search) will take our cx to the next level. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? As a newer platform that is quickly scaling, there are sometimes inconsistencies between modules or functionality. Most of my pain points have come back to some version of "this is pretty much the same as [that other thing], why does it work slightly different?" However, this has been a point of emphasis for them over the past three quarters, and they adjusted their engineering approach after exposing some inconsistencies in how things have been developed. As a result, my experience has been much better and with little complaint over the past six months. Sure, there are some functionality aspects I wish were already available, but that's the trade-off for choosing a newer platform in the space. As this continues to be addressed, my biggest pain point is just eagerly anticipating the engagements they're developing. I love where the road map is headed and can't wait to get my hands on some upcoming features. Review collected by and hosted on G2.com. Recommendations to others considering Gainsight Customer Communities: Know that you're choosing a newer entrant in the space and set your expectations accordingly. It's not fully mature or at the scale of incumbents, so don't expect every bell and whistle to be pre-built and easy to use out-of-the-box. That said, I think their product vision and approach are on the right track. What they were able to do with Series A funding alone was truly impressive: winning some remarkable customers, especially other major technology players who have high expectations for the technology they use. Additionally, monitor the product vision and evolution now that Gainsight has acquired them. Overall, it seems that the acquisition will only accelerate their progress and improve things (especially a solid support team that could use an influx of resources to help meet the increasing demand of a growing customer base). However, if the pricing model gets overhauled or product vision changes dramatically, it could alter the long-term forecast for whether this fits your use case. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? We're solving the challenges of digital customer success, self-service support, and a unified customer experience. We've consolidated many customer resources into one primary launchpad via our community. Thanks to Insided's extensibility and great federated search API, we can keep content and resources on non-Insided platforms while folding them a unified community experience (with both search and navigation). We've seen improved UX feedback, increased self-service, deflected support tickets, and faster response times from our previous community forum. Perhaps the strongest indicator is that visits to our community are up. In addition to growing active users, an average user visits our community weekly and often multiple times in one day. Review collected by and hosted on G2.com. Show More 5/18/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/10/2023 "Very happy with the overview that it gives me of the recent activities on our platform!" 4/5 What do you like best about Gainsight Customer Communities? I appreciate the easiness with which I can determine what topics need action, with the available dashboards. We're slowly exploring all other options available and I'm excited to start implementing them to support our clients better. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? It's just a tiny thing, but when responding to topics as a moderator in the backend, the layout of what you're writing doesn't come up the exact same way on the live platform. Mainly, the spaces between paragraphs can easily look way to small or way too big, making the text less easy to read for members. Same goes for not being able to determine where a picture should show up on the page. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? By slowly creating a place for our clients to ask our questions, other than through our support team, it eventually will lower their workload. I myself work with slightly bigger enterprise clients, and we hope to eventually develop the core of our platform far enough to be able to have them use it too, giving them a higher value for their license and decreasing my workload as their account manager. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 5/10/2023 "Great for Collaboration, but Sometimes Inflexible" 4/5 What do you like best about Gainsight Customer Communities? I've had the opportunity to use the no code community platform for some time now and overall, I'm pretty happy with my experience. The platform provides a user-friendly interface and an easy-to-use system that allows me to connect with other users, share knowledge, and collaborate on projects. The community aspect is a particular highlight, as it allows me to network with other like-minded individuals and access a wealth of information that I may not have had access to otherwise. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? However, there are a few areas where I think the platform could be improved. One of the main issues I've encountered is that the platform can be too inflexible at times. While there are many pre-built templates and features available, there are times when I've wanted to customize things more, and I've found that the platform doesn't always allow for that level of flexibility. This can be frustrating when I want to create something unique or when I need a specific feature that isn't available out of the box. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? The inSided Online Community Platform is solving several problems related to creating and managing an online community. One of the main problems it solves is providing a centralized platform for community members to connect and share information, while also allowing moderators to manage the community and ensure that conversations stay on track. Another key problem that inSided addresses is the difficulty of creating engagement and building relationships within an online community. By providing a platform that is easy to use and encourages participation, inSided helps to build a strong sense of community and fosters relationships between members. Additionally, inSided helps to solve the problem of scaling an online community. As a community grows, it can become difficult to manage and maintain, but inSided provides tools to help automate many of the processes involved in community management, such as moderation and content curation. Overall, the inSided Online Community Platform is benefiting me by providing a centralized platform to connect with others who share similar interests and by making it easy to participate and engage in discussions. As a result, I am able to learn from others, share my own knowledge and expertise, and build relationships with like-minded individuals. Additionally, the platform's automated features and tools help to make community management more efficient and effective, allowing me to focus more on building relationships and fostering engagement within the community. Review collected by and hosted on G2.com. Show More Response from Katherine Schulte of Gainsight Customer Communities [Editedit](https://www.g2.com/survey_responses/gainsight-customer-communities-review-8060931/official_response/edit) Thank you so much for your detailed review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Etienne N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Etienne N.") EN Etienne N. Medical Device Guru Mid-Market (51-1000 emp.) 5/10/2023 "I had a great experience using the InSided platform!" 5/5 What do you like best about Gainsight Customer Communities? One of the best things about InSided is the community itself. I found huge benefit from the InSpired community that revolves around the InSided platform. Whenever I had a question, whether around the platform itself or around the business of community, there were people who were willing to take time out and help. Review collected by and hosted on G2.com. What do you dislike about Gainsight Customer Communities? One thing that I felt was missing was the ability to easily build and send an email newsletter to community users. We would manually collect some of the best content and promote to our user base, but the ability to quickly identify and aggregate content that ranked high based on our priorities or metrics would be hugely beneficial. Review collected by and hosted on G2.com. What problems is Gainsight Customer Communities solving and how is that benefiting you? When we purchased InSided, our goal was to become the #1 online destination for medical devices. The InSided community platform has helped us move much closer to that goal of connecting MedTech professionals and becoming a one-stop shop of MedTech resources. Review collected by and hosted on G2.com. Show More Response from Katherine Schulte of Gainsight Customer Communities [Editedit](https://www.g2.com/survey_responses/gainsight-customer-communities-review-8060054/official_response/edit) Hey Etienne - thanks for taking the time to write up such a great review. Glad we could help! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Gainsight Customer Communities? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gainsight Customer Communities ](https://www.g2.com/products/gainsight-customer-communities/discussions/new) ![Tim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim C.") TC Tim Cavey • Last activity over 2 years ago Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/gainsight-customer-communities-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on) ![Tim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim C.") TC Tim Cavey • Last activity over 4 years ago Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) [ View all Discussions ](https://www.g2.com/products/gainsight-customer-communities/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 20 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/gainsight-customer-communities/pricing) ## How much does Gainsight Customer Communities cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 5 purchases. Get Price Estimate Gainsight Customer Communities Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_30248e9852afc2a255bc4222f85b98af/khoros-service.png "Product Avatar Image") Khoros Service 4.4/5(40) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-communities-vs-khoros-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dc92d66e1db995d2d64f5f9455b1ea78/higher-logic-vanilla.jpg "Product Avatar Image") Higher Logic Vanilla 4.3/5(99) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-communities-vs-higher-logic-vanilla) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_01579c73488020f0c47d7cfeb39b5338/bettermode.png "Product Avatar Image") Bettermode 4.7/5(117) [ Compare Now ](https://www.g2.com/compare/bettermode-vs-gainsight-customer-communities) ##### ##### Gainsight Customer Communities Features Community Building Member Profiles Real-Time Notifications Community Improvement Gamification Polls & Questions Customer Analytics Community Insights Community Engagement Analytics Downloadable Reports Community Management Community Feeds & Discussions [ View More Features ](https://www.g2.com/products/gainsight-customer-communities/features) ## Top-Rated Alternatives [ ![Higher Logic Thrive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Higher Logic Thrive") Higher Logic Thrive 4.4/5(435) ](https://www.g2.com/products/higher-logic-thrive/reviews) [ ![Influitive](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Influitive") Influitive 4.4/5(396) ](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) [ ![Bettermode](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bettermode") Bettermode 4.7/5(117) ](https://www.g2.com/products/bettermode/reviews) [ View All Alternatives ](https://www.g2.com/products/gainsight-customer-communities/competitors/alternatives) ##### Categories on G2 [Online Community Management](https://www.g2.com/categories/online-community-management) ##### Explore More [Which employee perks tools are seeing mobile app adoption rates exceeding 50% among active users?](https://www.g2.com/discussions/which-employee-perks-tools-are-seeing-mobile-app-adoption-rates-exceeding-50-among-active-users)[Leading SAP store for office management software](https://www.g2.com/discussions/leading-sap-store-apps-for-office-management-workflows)[What are the most trusted digital communications governance platforms by compliance officers at financial services firms?](https://www.g2.com/discussions/what-are-the-most-trusted-digital-communications-governance-platforms-by-compliance-officers-at-financial-services-firms) [What tool offers the most advanced audience segmentation features?](https://www.g2.com/discussions/what-tool-offers-the-most-advanced-audience-segmentation-features)[What are the top platforms for virtual and hybrid event promotion?](https://www.g2.com/discussions/what-are-the-top-platforms-for-virtual-and-hybrid-event-promotion)[Pros and Cons Details](https://www.g2.com/products/gainsight-customer-communities/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)