Skilljar by Gainsight Reviews & Product Details

The primary upsides of using Skilljar by Gainsight as a customer education platform include its strong focus on customer and partner training, seamless integration with business systems like Salesforce, and a direct, measurable impact on key business metrics like retention and revenue. Review collected by and hosted on G2.com.

The main downsides of Skilljar center around its limited reporting and analytics, often requiring data exports for deep insights, and its need for technical skills (HTML/CSS/API) for significant customization, making non-coders feel restricted by its default design. Users also report manual processes for user/course management, basic email customization, and occasional slow or unhelpful support, alongside a clunky admin UI. Review collected by and hosted on G2.com.

I love the analytics feature of Skilljar by Gainsight. It's very simple to use, not just for us but for our customers too. They can easily track their users' progress through courses by using shared dashboards, which reduces the task of manually reporting every week or every 15 days. Now, customers can log in and see the live data, which is a significant benefit for us. This automation and simplicity are some of the main things we love about it. Review collected by and hosted on G2.com.

I believe the quiz management part is one thing where it can be improved, especially the question bank. Right now, if I have to create a quiz, I have to create the question banks first and then add them in a single place. If I could create it from that quiz page itself, it could save time and effort. Otherwise, I have to maintain two different windows, which can be a tedious process at times, so this can be improved. Review collected by and hosted on G2.com.

I love that Skilljar by Gainsight allows us to host all of our training material in one centralized location, which has significantly improved our ability to track course completions. Our customers enjoy the modern and clean interface, enhancing their overall experience. I appreciate the robust automation features which simplify setting up reminders, tracking progress, and generating certificates, making these processes seamless once configured. Furthermore, I value the customization options that let me tailor the entire portal to reflect our company’s brand, providing clients with a consistent training experience within our ecosystem. Overall, these features enhance user engagement and efficiency in managing training programs. Review collected by and hosted on G2.com.

I find the reporting capabilities of Skilljar by Gainsight to be limited. The basic features like who completed what and scores are available, but when I want to dig deeper or build custom reports, I hit a roadblock. This restriction necessitates exporting data to Excel, which is time-consuming. Additionally, the certification setup process was a bit complicated, despite the overall setup being straightforward. Review collected by and hosted on G2.com.

Skilljar provides a robust, intuitive platform that makes it incredibly easy to build, manage, and scale customer education programs. The interface is clean and user-friendly for both administrators and learners. I particularly appreciate the deep integration capabilities with CRMs (like Salesforce), SSO, and analytics tools, which makes tracking learner progress and linking it to business outcomes seamless. The ability to design customized learning paths, issue certifications, and use SCORM-compliant content without needing technical expertise is a major plus. Their customer support and onboarding teams are also exceptional. Review collected by and hosted on G2.com.

While the platform is powerful, some reporting functionalities feel limited without advanced configuration or external data tools. For instance, creating detailed custom reports requires exports and third-party tools, which could be streamlined within the native dashboard. Review collected by and hosted on G2.com.

Gainsight's Customer Education is practical, clear, and directly applicable to my day-to-day work as a data analyst in a cybersecurity company. I especially appreciate the structured, easy-to-follow content and the real-world examples that help me get the most out of the platform's features, such as dashboards, reports, and data exploration. The self-paced modules and thorough documentation make it easy to learn and apply new capabilities efficiently. Review collected by and hosted on G2.com.

As a data analyst in a cybersecurity company, I actively use Gainsight for extracting insights, building reports, and working with dashboards. While I find the Customer Education resources helpful overall, I feel that some of the training materials are too basic for advanced users. I would appreciate more in-depth content, especially around complex reporting, data exploration, and best practices for leveraging dashboards at scale. More technical, real-life examples and hands-on exercises tailored for experienced users would make the learning experience even more valuable. Review collected by and hosted on G2.com.

(So I guess Im using it for the Quantic business school )

I like the quick loading, almost errorless functionality. Review collected by and hosted on G2.com.

For multiple answer questions there should be a more distinctive layout, because sometimes it is confusing, if

- we see already all the possible answers, or after accepting the first good good answer further answers will pop up - the layouts and logic of the questions cause some fails.

- for the Coursera app I can download the whole module before learning - here it is really uncertain where and how the data is downloaded - internet is a very bold term, the user needs to know if its wifi, mobilnet, and how much data will be downloaded Review collected by and hosted on G2.com.

The platform is easy to use and makes it simple to create and organize learning content. It’s great for tracking customer progress and engagement, which helps us improve our training materials. I also like how well it connects with other Gainsight tools, making it easier to manage customer success efforts in one place. Review collected by and hosted on G2.com.

Setting everything up takes some time, especially if you're new to customer education. Some reports could be more customizable, and occasional updates change the layout, which takes some getting used to. That said, their support team is helpful when issues come up. Review collected by and hosted on G2.com.

- Granular analytics and reporting

- Intutive user friendly interface

-Great customer support and ongoing support for any hiccups

I truly felt I got a highly personalised experience Review collected by and hosted on G2.com.

It took a while for me to understand how best to use the platform but once understood it was generally user-friendly. I feel that it just takes time to understand but once you are you are flying Review collected by and hosted on G2.com.

The combination of the things you could do with. It helped me to learn new skills, software tools i didnt know how to use, and the most important it helped me a lot with customer satisfaction. I had an increase of the attrition of the clients around 50% and my manager was very happy. Review collected by and hosted on G2.com.

In the beginning, its very complicated to understand it but if you do some trainings you can quite understand it. I am not a technical person so it took my some time but now i love using it. Review collected by and hosted on G2.com.

Gainsight Customer Education is very intuitive and simple to use. The interface is clean and makes it easy to create and manage courses without too much complication. I really like the way you can personalize learning paths for different users, making it more adapted to each person. The analytics are also very helpful to understand how learners engage with the content. I worked in LMS field at Rise Up, eLamp and 360Learning, so I know that many solutions are complicated, but Gainsight keep things clear and efficient. Review collected by and hosted on G2.com.

Some times, the platform is a bit slow, especially when saving or modifying content. It is not a big issue, but it can be annoying if you work on many courses at the same time. Also, I think there could be more integration with other tools, like more advanced options for community discussions inside the learning platform. But overall, it’s a strong tool that really help to improve customer education. Review collected by and hosted on G2.com.