--- title: Front Reviews meta\_title: 'Front Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2507 reviews by the users' company size, role or industry to find out how Front works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 2507 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Front Reviews & Product Details Visit Website Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. * * * Product Website Front Seller [Front App](https://www.g2.com/sellers/front-app) Discussions [Front Community](https://www.g2.com/products/front/discuss) Languages Supported English Solution Type All-in-One Overview by Anna Sims Show More ## Pricing Pricing provided by Front. ### Starter $25.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) ## Front Integrations (38) What do users say about integrations? 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](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ## Front AI Agent Performance Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities. 49 Overall -17 below category avg Pros Cons 59%Response Accuracy 70Safety Score [ View AI Agent Performance Report ](/products/front/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Rosette C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rosette C.") RC Rosette C. Virtual Closing Assistant Small-Business (50 or fewer emp.) 8/6/2026 "Streamlines Team Communication & Internal Collaboration" 5/5 What do you like best about Front? I like that our team can comment and exchange messages directly within an email thread without the recipient seeing our internal conversation. It makes collaboration feel seamless and helps keep everyone aligned and on the same page. Review collected by and hosted on G2.com. What do you dislike about Front? I wish there were an option to read emails without triggering a “read” status for others. It would be really helpful to view messages discreetly, without the sender or other team members being able to see that I’ve already opened and read them. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps address the challenge of managing a high volume of emails across multiple team members. For me, it’s especially useful because it brings file updates and internal check-ins into one centralized place, so communication doesn’t fall through the cracks. As a result, our team can stay aligned and respond to clients more efficiently. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13221809/official_response/edit) Hi Rosette, Thank you so much for taking the time to share your thoughtful feedback! We're delighted to hear that Front's internal comments and collaboration features have helped your team stay aligned and communicate more efficiently. It's great to know that having client conversations, file updates, and internal discussions in one place has been valuable for your workflow. We also appreciate your feedback regarding read statuses. We understand how having the ability to view emails more discreetly could be useful in certain situations, and we'll be sure to share your suggestion with our Product team for consideration as they continue to improve Front. Thanks again for your review and for being part of the Front community! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Victoire P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoire P.") VP Victoire P. Legal Assistant Mid-Market (51-1000 emp.) 6/24/2026 "A Powerful Solution for Team Collaboration and Customer Communication" 5/5 What do you like best about Front? Front has significantly improved the way our team manages customer communications. The platform centralizes emails, messages, and internal collaboration in one place, making it much easier to stay organized and respond quickly. User Interface / User Experience Front has a clean and intuitive interface that is easy to learn and use. Features like shared inboxes, conversation assignments, and internal comments help our team collaborate efficiently and avoid duplicate work. The ability to manage everything from a single workspace saves time every day. Integrations The integrations with CRM and other business tools are very useful. Having customer information available directly within Front helps us respond faster and with better context, without switching between multiple applications. Performance The platform is reliable and responsive, even when handling a high volume of conversations. Search functionality is fast and makes it easy to find past discussions when needed. Pricing / Return on Investment While Front may be more expensive than a traditional email solution, the productivity gains justify the investment. Improved collaboration, automation, and faster response times have helped our team work more efficiently. Support / Onboarding The onboarding process was straightforward, and the available documentation made adoption easy. Customer support has been responsive and helpful whenever we needed assistance. AI / Intelligence The AI features provide additional value by helping summarize conversations and suggest responses. These tools save time on routine tasks and allow our team to focus on more complex customer needs. Overall Front is a powerful collaboration and communication platform that has improved our workflow, team coordination, and customer response times. Its ease of use, strong integrations, and automation capabilities make it a valuable tool for managing customer communications. Review collected by and hosted on G2.com. What do you dislike about Front? While Front offers many valuable features, there are a few areas that could be improved. One drawback is the pricing, which can become expensive as teams grow and require access to more advanced features. For smaller businesses, the cost may be difficult to justify. The platform also has a large number of features and settings, which can make the initial setup and customization process somewhat overwhelming. New users may need time to fully understand workflows, automation rules, and permissions. In addition, some advanced reporting and analytics capabilities feel limited compared to dedicated customer support platforms. We would appreciate more flexibility when building custom reports and tracking team performance metrics. Finally, while the AI features are useful, they are still evolving and occasionally require manual adjustments to ensure accuracy and relevance. Overall, these issues have not significantly impacted our experience, but addressing them would make the platform even stronger. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps us solve the challenge of managing customer communications across multiple channels and team members. Before using Front, conversations were spread across individual inboxes, making it difficult to track requests, collaborate efficiently, and ensure timely responses. With Front, all communications are centralized in a shared workspace, giving our team better visibility into customer interactions. Features like shared inboxes, conversation assignments, internal comments, and automation help us avoid duplicate work and improve coordination. As a result, we respond to customers faster, maintain better organization, and provide a more consistent customer experience. The platform has also reduced manual work and improved overall team productivity by keeping communication and collaboration in one place. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13019442/official_response/edit) Thank you so much for the thoughtful review! We’re so happy to hear that Front has helped improve your team’s organization, collaboration, and response times by bringing your communication into one place. We hear you on pricing as teams scale, and we want to ensure our value remains clear as you grow. We know that Front's features can come with a learning curve, so we are continually working to make setup and onboarding much more approachable. Regarding reporting flexibility and AI accuracy, I’ve shared your notes with the team so they understand exactly where we can improve as they evaluate future updates. If you ever need assistance or want to optimize your current setup, please feel free to reach out to our team anytime at support@frontapp.com. We're always happy to help! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zoe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe M.") ZM Zoe M. Freelance Production Coordinator Mid-Market (51-1000 emp.) 6/23/2026 "Front: A Blessing for Our Team" 4.5/5 What do you like best about Front? Honestly, Front has become one of those tools I didn't know I needed until I started using it every day. The shared inboxes have been a game changer for our team. We can assign conversations, jump in when someone needs help, and avoid that awkward moment when two people reply to the same email. It sounds simple, but it saves a surprising amount of time. One thing I genuinely love is being able to leave internal comments right inside an email thread. The automated rules are also worth mentioning But honestly, the biggest win for me has been the visibility. You can actually see what's happening across the team — what's been handled, what's still open, who's on it. Review collected by and hosted on G2.com. What do you dislike about Front? I don't have any memories of dislikes or frustrations with Front so far Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front solves the chaos of scattered client communications by bringing everything into one place, making it easier to collaborate, stay organized, and make sure nothing gets missed. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12997871/official_response/edit) Thank you so much for taking the time to leave such a thoughtful review — this genuinely made our day! It's great to hear that shared inboxes have been a game changer for your team. You've described exactly what we set out to solve: the coordination headaches, the duplicate replies, the lack of visibility. The fact that internal comments and automated rules have also found a place in your daily workflow means a lot to us. And your point about visibility really resonates — knowing what's open, what's handled, and who's on it is something teams often don't realise they're missing until they have it. We're thrilled Front has helped bring order to scattered client communications. If you ever run into anything or have ideas on how we can make the experience even better, we'd love to hear from you. Thanks again for being part of the Front community! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria Fernanda J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Fernanda J.") MJ Maria Fernanda J. Sales Manager Mid-Market (51-1000 emp.) 6/22/2026 "Streamlining Customer Communication" 5/5 What do you like best about Front? What I like best about Front is how it centralizes communication in one place, making it easier for teams to collaborate, track conversations, and maintain visibility across customer interactions. It helps improve response times, accountability, and overall efficiency by reducing the need to switch between multiple tools Review collected by and hosted on G2.com. What do you dislike about Front? My main frustration with Front is that some processes are still too manual. As conversation volume grows, it can be difficult to quickly filter, track ownership, and extract meaningful reporting. Additional automation and more robust analytics would make the platform even more effective Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps us solve the challenge of managing customer communication across multiple channels while maintaining visibility and accountability within the team. By centralizing conversations, it makes collaboration easier, reduces the risk of missed messages, and improves response times. For our operations team, this has resulted in better coordination, greater transparency, and a more consistent experience for both customers and internal stakeholders Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12995104/official_response/edit) Thank you for sharing such a detailed and balanced review — we really appreciate you taking the time! It's wonderful to hear that Front has helped your operations team centralize communication, reduce missed messages, and improve both response times and accountability. Better coordination and a more consistent experience for customers and internal stakeholders is exactly what we're here to deliver, so it's great to know it's landing that way. We also want to sincerely thank you for the candid feedback on manual processes, filtering, ownership tracking, and reporting — this is exactly the kind of detail that helps us improve. Improving automation and analytics is an area we're always looking to develop, and feedback like yours helps us prioritise. If you'd like to share more specifics about the workflows causing friction, our team would love to hear them — feel free to reach out at support@front.com. Thanks again for being a Front customer and for helping us get better! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dar F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dar F.") DF Dar F. Support Team Manager Mid-Market (51-1000 emp.) 6/18/2026 "Front Brings Clear Ownership and Visibility to Customer Conversations" 5/5 What do you like best about Front? Front gives our Support team strong visibility and ownership across customer conversations. It makes it easy to see what is waiting, who owns each conversation, and where follow-up or escalation is needed. What I appreciate most is that it supports both day-to-day execution and leadership visibility. Agents can collaborate internally without losing customer context, while managers can review conversations, spot coaching opportunities, and identify queue health risks before they become bigger issues. Front has also helped us turn customer feedback into something meaningful for the team. From January through May, we received 1,637 CSAT reviews through Front, which contributed to our Stars for Good program, where each CSAT review equals a $5 donation to a team-selected charity. That represents $8,185 in donations connected to customer feedback captured through Front. Review collected by and hosted on G2.com. What do you dislike about Front? Front is a very powerful tool, but that also means it can take time to set up the right workflows, views, tags, and reporting habits. Without clear team conventions, inboxes and tags can quickly become noisy and harder to manage. In my experience, it works best when the team has strong operating practices around ownership, consistent tagging, and reliable follow-up. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front helps us manage a high volume of customer conversations while keeping the work visible and accountable. It reduces the risk of conversations falling through the cracks, improves handoffs, and gives managers a practical way to coach from real customer interactions. For our team, the biggest benefit is scalability. Front helps us move faster, collaborate better, and maintain a consistent customer experience as volume grows. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12978601/official_response/edit) Hi Dar, Thank you for sharing such a thoughtful review! We’re thrilled to hear that Front has helped your team create greater visibility, accountability, and collaboration across customer conversations. One of our core goals is to ensure that teams can easily understand what’s waiting, who owns each conversation, and where action is needed, so it’s especially rewarding to hear how Front is supporting both your frontline agents and leadership team. We also love hearing how you’ve connected customer feedback to your Stars for Good program. Turning CSAT reviews into $8,185 in charitable donations is an incredible initiative, and we’re honored that Front plays a small part in helping your team create a positive impact beyond customer support. Thank you as well for your honest feedback regarding setup and ongoing workspace management. We agree that Front delivers the most value when supported by clear workflows, consistent tagging practices, and strong team conventions. As teams grow and processes evolve, maintaining that structure becomes increasingly important, and feedback like yours helps reinforce where we can continue making setup, organization, and reporting even more intuitive. Thank you again for your partnership and for taking the time to share your experience with Front! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jael T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jael T.") JT Jael T. General E-commerce Assistant Retail Small-Business (50 or fewer emp.) 5/13/2026 "Efficient Email Management, Minor UI Hiccups" 5/5 What do you like best about Front? I like how Front is very fast and helpful, especially with automations. We can assign automations, create folders, auto tag, create colorful tags, and use channels. The ability to comment internally, tag individuals, re-assign, and snooze is something I like most about Front as it helps in clearing inboxes. It allows us to communicate specific questions to admin and managers without ruining the email thread, and we can share more context easily. The initial setup was pretty straightforward, as our admin created our emails and assigned access and double authentication. We reach our ROI less than 6 months due to cheap price. It is integrated well with Grammarly, Shopify and chatgpt. Review collected by and hosted on G2.com. What do you dislike about Front? Sometimes the UI changes without prior notice, and the assigned inbox is a little bit confusing at the moment. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front speeds up handling customer emails, and shipping and billing emails. Its automation features, like auto tags and folders, make workflows efficient. Internal comments and tagging clarify communication without cluttering the thread, and snoozing helps manage different departments efficiently. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12807951/official_response/edit) Hi Jael, Thank you so much for taking the time to share such a detailed review of your experience with Front! We truly appreciate you highlighting what’s working well for your team, as well as the areas where we can improve. It is fantastic to hear that Front has helped you reach your ROI in less than six months and that our automations (like auto-tagging, custom folders, and snoozing) are keeping your workflows efficient. We're also thrilled that the internal comments and integrations with tools like Shopify and ChatGPT are helping your team collaborate seamlessly without cluttering your customer email threads. That said, I completely understand how sudden UI changes and a confusing assigned inbox can disrupt your daily rhythm. We want our updates to empower your team, not cause friction. We take feedback about our user interface seriously. To help me better understand and address the confusion you're experiencing with the assigned inbox, could you share a bit more about what specifically feels tricky right now? (For example, is it the way threads are organized, or how notifications trigger?) I would love to help you optimize your current layout, or provide some clarity to ensure your inbox feels as streamlined as the rest of your workflow. Thanks again for helping us make Front better! 6/15/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 7/27/2026 "A Powerful Tool for Team Collaboration and Communication" 5/5 What do you like best about Front? When I started using Front, I rarely open my Gmail account now. For me, it’s the best alternative to Gmail. This app helps me organize and track all my important emails in a very customer-friendly interface, and it’s also very easy to navigate. It has a lot of features, and I can integrate different tools that help me streamline my tasks. My favorite feature is the team collaboration option, where I can easily tag or loop in my team on any email thread or discussion. I especially like being able to see whether my emails have been viewed/read, which is very helpful for monitoring client and vendor responses. Overall, I love Front, and I hope it can be available for personal use as well. Review collected by and hosted on G2.com. What do you dislike about Front? I feel like I haven’t fully maximized Front’s potential yet, especially when it comes to AI integrations, since I’m not sure whether those are available. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I believe team collaboration tools, unlike traditional email, Front provided more room for smoother collaboration and discussion, which are vital for any business. Being able to share an email or take over when needed has also been a big help, especially in situations where someone else has to step in quickly. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-13172020/official_response/edit) Hi there, Thank you for taking the time to share your review with us! We’re so glad to hear that Front has become your go to workspace for email and that features like collaboration, read receipts, and integrations are helping you stay organized and work more efficiently. We also appreciate your feedback about AI. Front includes a growing suite of AI features, and we’re continually expanding those capabilities. It’s helpful to hear that they aren’t easy to discover, and we’ll be sure to share your feedback with the team. Thanks again for your review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 3/17/2026 "Shared Mailboxes, Team Collaboration, and Automations Made Easy" 4.5/5 What do you like best about Front? What I like best about Front is how easy it is to collaborate using shared inboxes. The UI is clean and intuitive, making it simple to manage a high volume of emails without losing visibility into conversations. The platform performs reliably, even when handling large volumes of emails, and we rarely experience slowdowns or interruptions. The automation features save us a significant amount of time by streamlining repetitive tasks, and the integrations with the other tools we use fit well into our workflow. Their support team is one of the best I've worked with—responsive, knowledgeable, and quick to resolve issues. The onboarding process was straightforward, and whenever we've had questions, we've received timely and helpful guidance. Front's AI features are also a nice addition, helping with drafting and managing conversations more efficiently. Overall, the platform has delivered a strong return on investment by improving team collaboration, productivity, and response times. Review collected by and hosted on G2.com. What do you dislike about Front? Technical glitches, although they don't come up often. Pricing is a bit expensive. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front app solves communication chaos by centralizing shared inboxes (email, social, SMS) into one collaborative platform, eliminating missed messages, double-handling, and internal email clutter. It benefits our teams by increasing productivity, speeding up response times, and providing transparent workflows through shared context, internal comments, and automated rules. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12494493/official_response/edit) Thank you for your thoughtful feedback! We’re glad to hear that shared inboxes, collaboration features, and automations are helping your team stay organized and reduce communication chaos. It’s especially great to know our support team has been helpful when you’ve needed assistance. We also appreciate your honesty around the dislikes. Your feedback is important as we continue to improve performance and ensure Front delivers strong value for teams of all sizes. Thanks again for taking the time to share your experience, we’re happy Front is helping your team work more efficiently and transparently! 7/16/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Charlie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie M.") CM Charlie M. Chief Operations Officer Small-Business (50 or fewer emp.) 7/20/2023 "Great solution for handling external communication internally" 4/5 What do you like best about Front? Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. They allow for integrations with Dialpad that allow our employees to answer text messages through it as well as a live chat integration so they can speak with visitors as they come to our website. Set up is easy and support is great. It performs well, is easy to use and learn, and is affordable for our organization. Review collected by and hosted on G2.com. What do you dislike about Front? The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected (ie issues with accessing individual inboxes and sharing all info with teammates). This seems to have improved some, but it is still frustrating looking for an email across your organization and needing to go into individual inboxes to locate it depending on where it has ended up. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front makes it clear which client inquiries have been addressed and, when they haven't, the reasons why they haven't been yet. It makes it easier for our team to answer inquiries together and know who is working on what. Review collected by and hosted on G2.com. Show More Response from Michael Hughes of Front [Editedit](https://www.g2.com/survey_responses/front-review-8327018/official_response/edit) Hey Charlie, thanks for the review here! We're delighted that Front is helping speed up communication between team members and assisting with them answering inquiries. In addition, we'd love to know more about where the personal inboxes are not working as expected for you. If you'd like to share more feedback, please don't hesitate to reach out to support@front.com As for any aware incentive. We occasionally send an email containing details of the offer currently available. If you did not receive that before posting your reivew, please also let us know. 4/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adil S.") AS Adil S. Team Lead Mid-Market (51-1000 emp.) 4/9/2026 "Streamlines Customer Support with Ease, But Room for Improvement" 4/5 What do you like best about Front? I use Front to respond efficiently to customer emails and tickets while managing my team of customer service agents. It’s easy to navigate, and the quick, simple filters make a real difference when prioritizing tickets by urgency. With just a glance, I can see my team’s activity and manage their inboxes, which helps me allocate work more effectively. I especially appreciate how Front removes the confusion that often comes with shared inboxes. Features like routing and assigning emails have a noticeable impact on day-to-day work. Conversations can be automatically directed to the right team or person based on rules, which saves time and helps ensure nothing gets missed. Assigning emails also creates clear ownership, so everyone knows exactly who is responsible for responding, reducing duplicate replies and unnecessary delays. Rules and macros further streamline repetitive tasks, such as tagging emails or sending standard responses, which makes handling a high volume of emails much more efficient. Overall, Front smooths out the workflow and improves coordination across the team. Review collected by and hosted on G2.com. What do you dislike about Front? While Front is a very powerful tool overall, there are a few areas where I think it could be improved. One thing I’ve noticed is the AI feature: it’s very helpful, especially for drafting and summarizing emails, but there used to be an option to adjust the tone of responses (for example, making them more formal, casual, or empathetic). I found that control really useful. I’m not entirely sure whether it’s been removed or changed, but having that option clearly available again would definitely enhance the experience. Another area is automation. Sometimes the automation rules and workflows can be a bit complex to set up at first, and I’ve also run into cases where the AI chatbot says it’s applying rules but doesn’t actually do so. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? Front simplifies managing customer emails and tickets, making it easy to navigate and prioritize urgent tasks. It helps organize and assign emails, ensuring clear ownership and preventing missed tasks. Automation of repetitive tasks boosts efficiency and improves team coordination, making workflow smoother. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12607514/official_response/edit) Thanks so much for the super-detailed review, this is super helpful and great feedback. If you do ever run into any other situations where rules are not being applied as expected, please don't hesitate to let our team know in our Front Portal: https://help.front.com/en/customer-portal Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Front? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Front ](https://www.g2.com/products/front/discussions/new) GU Guest User What are some advanced integrations and use cases of Front in managing customer communications in e-commerce? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) ![Leonard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonard G.") LG Leonard Garron • Last activity about 3 years ago For any e-commerce or procurement people-what other software(s) have you integrated with Front? How are the integrations? 4 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/24378-for-any-e-commerce-or-procurement-people-what-other-software-s-have-you-integrated-with-front-how-are-the-integrations) [ View all Discussions ](https://www.g2.com/products/front/discuss) ## Pricing Options Pricing provided by Front. ### Starter $25.00 1 user/month ### Professional $65.00 1 user/month ### Enterprise $105.00 1 user/month [ View More Pricing Information ](https://www.g2.com/products/front/pricing) Front Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-front) ##### ##### Front Features Design Personalization Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Email Tracking Inbox Tools Unified Inbox Filters Reminders [ View More Features ](https://www.g2.com/products/front/features) ## Top-Rated Alternatives [ ![Hiver in Gmail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Email Client](https://www.g2.com/categories/email-client)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best BIM objects library for Revit families for someone just starting out who needs a reliable source of accurate manufacturer-provided content?](https://www.g2.com/discussions/what-is-the-best-bim-objects-library-for-revit-families-for-someone-just-starting-out-who-needs-a-reliable-source-of-accurate-manufacturer-provided-content)[Top-rated supplier risk management tools](https://www.g2.com/discussions/top-rated-supplier-risk-management-tools)[Top platforms for integrating content creation with CMS](https://www.g2.com/discussions/recommendations-for-the-best-platforms-for-integrating-content-creation-with-cms) [What desktop search vendors support natural language search across emails and scattered cloud drives?](https://www.g2.com/discussions/what-desktop-search-vendors-support-natural-language-search-across-emails-and-scattered-cloud-drives)[What are the most trusted encryption key management software by security architects at technology firms based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-encryption-key-management-software-by-security-architects-at-technology-firms-based-on-user-reviews%20)[Pros and Cons Details](https://www.g2.com/products/front/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)