--- title: Freshchat Reviews meta_title: 'Freshchat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 499 reviews by the users' company size, role or industry to find out how Freshchat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 499 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Freshchat Reviews **Vendor:** Freshworks **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 499 ## About Freshchat Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. ## Freshchat Pros & Cons **What users like:** - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. (14 reviews) - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. (10 reviews) - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. (7 reviews) - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. (6 reviews) - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. (6 reviews) - Users value the **effective chat features** of FreshChat, enhancing query management and improving response efficiency. (5 reviews) - Users love the **intuitive interface** of FreshChat, making customer communication and conversation management effortless. (5 reviews) - Communication (4 reviews) - Customer Support (4 reviews) - Easy Implementation (4 reviews) **What users dislike:** - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. (5 reviews) - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. (5 reviews) - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. (5 reviews) - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. (5 reviews) - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. (4 reviews) - Challenging Reporting (3 reviews) - Complexity (3 reviews) - Complex Setup (3 reviews) - Users find the **difficult learning curve** of FreshChat frustrating, especially regarding dashboard navigation and chatbot setup. (3 reviews) - Users feel that FreshChat is **expensive** , especially for startups, as costs rise with additional features and team members. (3 reviews) ## Freshchat Reviews ### 1. Powerful, Great User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Freshchat?** I like how the interface and tools are laid out, everything is where it should be. **What do you dislike about Freshchat?** No complaints there. I would have loved to add FAQ for the basic plan into the chat window. **Recommendations to others considering Freshchat:** Try it. **What problems is Freshchat solving and how is that benefiting you?** Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition. ### 2. Freshchat review **Rating:** 4.5/5.0 stars **Reviewed by:** Leilani V. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2018 **What do you like best about Freshchat?** ease of use, a very responsive support team **What do you dislike about Freshchat?** I can't think of anything at the moment. **What problems is Freshchat solving and how is that benefiting you?** to be available and easily contacted by customers/would be customers. Freshchat with the mobile app allows me to be reachable whenever and I can communicate back to interested inquiries right from my phone and the transition between browser and mobile is seamless ### 3. Freshchat - A fun option **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about Freshchat?** I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer. **What do you dislike about Freshchat?** I would like to be able to have multiple SLA. **Recommendations to others considering Freshchat:** To map out the priorities of their business. **What problems is Freshchat solving and how is that benefiting you?** We have a helpdesk, the Freshchat helps the customer avoid opening unnecessary tickets. ### 4. Freshchat review **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay J. | Sales and Marketing , Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Freshchat?** Technically: The bot integration has been really smooth until now. it has definitely given us a lot of leads and being a premium product, even a single lead adds a lot of value to the sales process Generally: The team has been very helpful with deploying everything **What do you dislike about Freshchat?** There have been times when random messages were sent out to users. But that's fine. **Recommendations to others considering Freshchat:** Freshchat keeps customer conversation very which otherwise can be very complicated for a young company. **What problems is Freshchat solving and how is that benefiting you?** Leads are captured more efficiently and there is a better response time to customer queries now ### 5. Easy and powerful tool to provide our support services **Rating:** 5.0/5.0 stars **Reviewed by:** Marco B. | Manager Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Freshchat?** It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices. **What do you dislike about Freshchat?** Not having the Mint UI most recent version. **Recommendations to others considering Freshchat:** It adapts to your business solution with different plans, easy to use, great support, not expensive. **What problems is Freshchat solving and how is that benefiting you?** As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests. ### 6. Unique **Rating:** 5.0/5.0 stars **Reviewed by:** Skylar M. | Manager, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Freshchat?** Freshchat is a software that has been very unique since the beginning. It uses a cute design that help you focus on what you're doing with an interface full of characteristics that can provide you a well use of the software. I like it's easy to communicate with your customers in a live chat, and you have a priority box where you can keep the collected data. The mobile app is just as pretty and helpful. **What do you dislike about Freshchat?** I like everything about this software except the pricing, it's a little expensive. **Recommendations to others considering Freshchat:** Try the free version and see if you like this software first. **What problems is Freshchat solving and how is that benefiting you?** Freshchat provides us with the capability to support our customers wherever they are and in real time. We are able to respond to their questions fastly and easier. ### 7. feshchat is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Freshchat?** simplicity is very nice, the app for android is so good. **What do you dislike about Freshchat?** nothing, I dont dislike nothing, for me its a good tool for my website **Recommendations to others considering Freshchat:** I think freshchat app on android, is so cool, but sometimes I see its so slow, please review the app **What problems is Freshchat solving and how is that benefiting you?** the problems resolved are: help customers to access to my services, email set up, hosting set up, and many others ### 8. Freshchat help your customer care service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Freshchat?** I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company. **What do you dislike about Freshchat?** I wish it could be more directly linked to customer contact details. And to our CRM. **What problems is Freshchat solving and how is that benefiting you?** we are answering all customer and partner requests that use our service. it give an additional point of contact to our services, and it allows for less formal and quick written conversation ### 9. SaaS company using freshchat for lead gen and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Freshchat?** Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest. **What do you dislike about Freshchat?** Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more. **Recommendations to others considering Freshchat:** Use this chat company. Best pricing for the feature set. **What problems is Freshchat solving and how is that benefiting you?** Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product. ### 10. World Options review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2018 **What do you like best about Freshchat?** The ease and speed of using FreshChat on a daily base. **What do you dislike about Freshchat?** Unable to link location of chat person with customer **What problems is Freshchat solving and how is that benefiting you?** Direct contact with customer to solve problems immediately ### 11. Bringing Customer Service chat to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Damien v. | Customer Service, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2017 **What do you like best about Freshchat?** The fact that Freshchat is not a classic chat where you need to be online to attend to your customers. We work with a team of volunteers and even when there is no one available, the bot gathers the information and data from the customer and we can attend to the customer as soon as when there is someone available. This way we never lose interest from the customer. **What do you dislike about Freshchat?** If we synch Freshchat with our Freshdesk the chats are moved into Freshdesk tickets. Unfortunately we cannot reply from within Freshdesk. When we are not online and when a Freshdesk ticket is created it would be a great possibility to continue the conversation within Freshdesk to follow up and provide our customers with the requested quotation for example. If the chat gets to a quotation we now manually need to create a lead in Freshdesk. **Recommendations to others considering Freshchat:** If you never want to lose customers again Freshchat is worth trying. Don't consider it to be a a classic chat service, it will allow you to always get back to your customer even if the customer already left your website! You just need your bot to gather the information such as e-mail, name and phone and when you reply to the questions the customer will receive a notification on the email bringing him back to his initiated chat. **What problems is Freshchat solving and how is that benefiting you?** We mainly answer the "quick questions" but from time to time customers also request a quotation after having a chat with one of our agents. ### 12. Good customer service chat app **Rating:** 5.0/5.0 stars **Reviewed by:** Mattia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2018 **What do you like best about Freshchat?** Freshchat is a powerful live chat service for customer support. In this way we saved so much time in telephone calls. All our customers are happy with it! **What do you dislike about Freshchat?** The integration with the API is not very clear, it should be reviewed and explained more **What problems is Freshchat solving and how is that benefiting you?** Live customer service without telephone assistance. ### 13. Easy to use, fast, smart. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Freshchat?** the wat how it works, the whay I can transfer this to the other person. **What do you dislike about Freshchat?** So far, I like everything, I don't think there is something that somebody will say that is not perfect for the job. **Recommendations to others considering Freshchat:** This is going to make your life easy. **What problems is Freshchat solving and how is that benefiting you?** Support issues. ### 14. Freshchat is a good tool for customer engagement! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2018 **What do you like best about Freshchat?** The UI is great to use and watch. It seems so vibrant and is quite responsive **What do you dislike about Freshchat?** The Bots and campaigns don't work properly. The campaigns don't work exactly as they are configured and even the Technical support couldn't fix the issue. **Recommendations to others considering Freshchat:** If you are already familiar with and have a subscription with Freshworks Tools, you may give this tool a try. **What problems is Freshchat solving and how is that benefiting you?** Freshchat along with a suite of tools from Freshworks allows a tight integration for all around coverage ### 15. Easy to use, helpfl support **Rating:** 4.5/5.0 stars **Reviewed by:** Hamish K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Freshchat?** Clean, clear-cut interface. Simple and quick to setup **What do you dislike about Freshchat?** Nothing so far - only using basic chat functionality **Recommendations to others considering Freshchat:** Very supportive and responsive customer support **What problems is Freshchat solving and how is that benefiting you?** Wanted to try out a real time chat interface to support our users and collect any feedback/bugs/enhancements that they might have. ### 16. Good Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about Freshchat?** It is a simple and easy to use product, with a nice UI design. Does the job perfectly and the freshchat team has been pretty helpful with the demo. **What do you dislike about Freshchat?** The chat notifications do not always come up for every chat. There are a few times that some chats are missed. **What problems is Freshchat solving and how is that benefiting you?** We are able to solve some quick problems of our guest for understanding our business etc. We were able to generate a few more leads using freshchat. ### 17. The experience has been great **Rating:** 4.0/5.0 stars **Reviewed by:** Forex Lens I. | Account Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Freshchat?** I like how we attract many leads with the auto pop up **What do you dislike about Freshchat?** setting up process was a little difficult for us. Would be great if it could export a list of saved contacts and email lists to csv. **Recommendations to others considering Freshchat:** make it easy to sync with CRM APIs such as ontraport **What problems is Freshchat solving and how is that benefiting you?** lead generation, customer support ### 18. review Freshchat **Rating:** 5.0/5.0 stars **Reviewed by:** Ottavio D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2018 **What do you like best about Freshchat?** What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure. **What do you dislike about Freshchat?** The integration with other's freshservices would be better. In Freshsales, the lead's generated by freshchat are disorganized and demand a lot of time reorganize the client's **What problems is Freshchat solving and how is that benefiting you?** Chat, problem is absolutely solved with freshchat. Best app in América Latina for sure. ### 19. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Freshchat?** most convenient tool for supporting customers **What do you dislike about Freshchat?** there is nothing I dislike about the product **Recommendations to others considering Freshchat:** friendly design - eye catching - easy to use - pleasure **What problems is Freshchat solving and how is that benefiting you?** Freshchat saved our time by more than 50% ### 20. Simple and Integrates with Freshdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Vitor N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Freshchat?** Very simple, affordable and integrates with our current CRM, Freshdesk **What do you dislike about Freshchat?** It doesn´t have many features like others Live Chats **Recommendations to others considering Freshchat:** Event if it don´t meet your requirements, trust on it, since their team are constantly working to improve the software. **What problems is Freshchat solving and how is that benefiting you?** I were able to assess our clients problems in a much faster way ### 21. Best live chat software in its segment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Freshchat?** Ease of setup Amazing support Feature rich **What do you dislike about Freshchat?** Message Delivery speed No Ability to email chat **What problems is Freshchat solving and how is that benefiting you?** We primarily use freshchat for customer support, we have improved our turn around times significantly ### 22. Great For Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Freshchat?** Freshchat is great for small businesses who want to stay connected to their clients. **What do you dislike about Freshchat?** The mobile app could use some work it is a little slow at times. **What problems is Freshchat solving and how is that benefiting you?** Quicker response times to clients ### 23. out of the box simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Andy B. | Managing Director and Co Founder of 6prog.com, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2018 **What do you like best about Freshchat?** there are very few menus and options are easy to find **What do you dislike about Freshchat?** it is obvious there are upgrades to be made and additional functions that can be seen but are only available with a price hike **Recommendations to others considering Freshchat:** sign up for the free trial and work out if it is suitable for you! **What problems is Freshchat solving and how is that benefiting you?** online platform - freshchat allows us to talk with users and manage FAQs ### 24. Great Chat App **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2018 **What do you like best about Freshchat?** Ease of use. Ease of use. Ease of use. Ease of use. **What do you dislike about Freshchat?** Price. Too High. Starts Free but gets exponentially expensive. **What problems is Freshchat solving and how is that benefiting you?** Facebook Chat Agents ### 25. Exactly what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2018 **What do you like best about Freshchat?** I can send all my chats to my Freshdesk. **What do you dislike about Freshchat?** Unable to rename those who begin chats easily. **What problems is Freshchat solving and how is that benefiting you?** I wanted to gain some experience with live chat. I looked at several providers but it only made sense that I chose Freshdesk as it integrates with my Freshdesk account to track help tickets. ### 26. Simple yet powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro B. | Netsuite Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Freshchat?** I really enjoy the fresh and clean UI. It just works. **What do you dislike about Freshchat?** Only that I cannot login using oauth, therefore need a separate user/password for freshchat. **Recommendations to others considering Freshchat:** Give it a try :D **What problems is Freshchat solving and how is that benefiting you?** Easy customer contact that helps a lot in Sales and Support. ### 27. Great experience with Freshworks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Freshchat?** Holly and the team are fantastic to work with **What do you dislike about Freshchat?** have not used it much yet. at this point no dislikes **What problems is Freshchat solving and how is that benefiting you?** connects us to our customers. allows me to do reporting on our chats ### 28. very nice CRM software **Rating:** 4.5/5.0 stars **Reviewed by:** Chris b. | Technical Support Specialist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Freshchat?** easy to navigate user interface. cross-referencing customer data is a breeze! **What do you dislike about Freshchat?** need more colour theme options. customer conversation history could be sorted by date **Recommendations to others considering Freshchat:** needs more colours! simplifying interface would also be nice! **What problems is Freshchat solving and how is that benefiting you?** better customer service scores and feedback! ### 29. Great and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2018 **What do you like best about Freshchat?** Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me **What do you dislike about Freshchat?** In the app I can't change the notification sound, that will be very excelent **What problems is Freshchat solving and how is that benefiting you?** Support for my clients ### 30. Concise tool with a reasonable price tag **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Freshchat?** Freshchat allows us to streamline communications with our users/customers with easy integration options to our app and Facebook! **What do you dislike about Freshchat?** Facebook integration is not always reliable **What problems is Freshchat solving and how is that benefiting you?** Communications between customer service and user ### 31. Easy to setup Live Chat in Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Freshchat?** Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised. **What do you dislike about Freshchat?** Mobile support for Agents is missing and which is fairly important today. **What problems is Freshchat solving and how is that benefiting you?** Live Customer Chat on our Android Application predominantly for customer support. ### 32. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Fabricio S. | Head Of Ecommerce, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Freshchat?** Quite simple to understand and use. Highly recommended **What do you dislike about Freshchat?** The free version doesn’t allow have dat form visitors like name or email. Also you can’t control the aviable time **What problems is Freshchat solving and how is that benefiting you?** Quick contact for visitors ### 33. very user-friendly interface, a lot of nice features **Rating:** 5.0/5.0 stars **Reviewed by:** Mazvydas K. | Director / IT Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about Freshchat?** FAQ+Knowledge base synchronization with Freshdesk **What do you dislike about Freshchat?** Difficult to implement pre-chat form, it should be managed directly from web settings. **What problems is Freshchat solving and how is that benefiting you?** Quickly assist our customers ### 34. Great Service! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2018 **What do you like best about Freshchat?** I like the design of the user interface, the ability to set up an FAQ tab and the ability to set triggered messages **What do you dislike about Freshchat?** I wish we had the ability to see and proactively engage with visitors on the site, rather than relying on them engaging with automated messages. **Recommendations to others considering Freshchat:** If you are in need to a good looking customer service tool, this is the application. **What problems is Freshchat solving and how is that benefiting you?** The service allows us to connect with the customer and provide excellent customer service. ### 35. Basic chat abilities with super powers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Freshchat?** I love the dashboard feature. It allows me to see how my conversations are going and how often i talk with certain people . I have started a new sewing business also and this helps me to keep track with my customers. Facebook messenger is just to messy and i prefer this setting. I am hoping to bring my whole team to this platform as it is very business friendly. **What do you dislike about Freshchat?** I wish it had a tutorial that made it a little easier to navigate. Its not extremely hard to get to know but still takes some work. **Recommendations to others considering Freshchat:** I highly recommend it . **What problems is Freshchat solving and how is that benefiting you?** I am able to keep better track of my sales and customers with this chat. The dashboard interface is the big winner with me. It also helps me keep up with how often I conversate with each person in my team . ### 36. The best chat **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo A. | Desenvolvedor de software, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Freshchat?** A very good chat. Good integration with other products of Freshworks. **What do you dislike about Freshchat?** I think that the Freshchat API would be better. **What problems is Freshchat solving and how is that benefiting you?** Clients can start a conversation with us to solve their problems. ### 37. Unique app **Rating:** 4.0/5.0 stars **Reviewed by:** Srujan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2018 **What do you like best about Freshchat?** The best thing I like about the app is that it keeps my work chats way apart from my family chats, in a different app which helps me focus while at work. Also usually, people now a days prefer to convey a message via chat over call. **What do you dislike about Freshchat?** I also use the slack app and it mostly helps me do things I need, FreshChat needs to come up with something unique in order to keep me using the app. **What problems is Freshchat solving and how is that benefiting you?** None major benefits, it just gives me a mobile-way for engaging with customers with some cool features. I hope with time I will see more. ### 38. Impressive UI for excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Jitesh D. | Senior Growth Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Freshchat?** The UI is very impressive, not only for the end-user but also for the agent panel. **What do you dislike about Freshchat?** Bot feature is not very capable yet (I think it is in their pipeline) **Recommendations to others considering Freshchat:** If you are looking for an easy to setup website/app chat feature, Freshchat is a right bet. As their development team is very proactive, they'd be adding a lot of revolutionary features such as powerful and intelligent bot. **What problems is Freshchat solving and how is that benefiting you?** Prior to using Freshchat, we were using Intercom for our website chat. With Freshchat, we realised that adding FAQs was super-easy and it was also intuitive for the end user to navigate through the FAQs. The integration with the mobile apps was easy and we managed to integrate Freshchat across all platforms. Customers are loving the chat feature. ### 39. Easy to use interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about Freshchat?** Bot integrated within the messenger collecting email and app to respond **What do you dislike about Freshchat?** Free plan could have more features of premium atleast the call to action popup **What problems is Freshchat solving and how is that benefiting you?** Never miss a Communication with Visitors in real time ### 40. Fynd loves Freshchat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Freshchat?** UX of the product is great and the systems are never down. **What do you dislike about Freshchat?** We ran into a couple of issues with how the MAU is calculated for billing but the Freshchat team was very supportive in resolving the issue. **What problems is Freshchat solving and how is that benefiting you?** We are trying to reduce the Avg. Time to Resolution since the beginning and provide live chat support from Freshchat has helped us in this. ### 41. Freshchat cool tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Freshchat?** Features like emoticons, background, files transfers, reports and analytics **What do you dislike about Freshchat?** Theres no way to disable it completely in non business hours **Recommendations to others considering Freshchat:** Setup your bot correctly or you will have some issues **What problems is Freshchat solving and how is that benefiting you?** Giving personalized support at any time ### 42. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Freshchat?** Fastness and user interface very friendly. You can contact the support at any time, they are very reactive and professional. **What do you dislike about Freshchat?** The fact that both chat & emails were on the same software. Now it changed :) **What problems is Freshchat solving and how is that benefiting you?** Really fast to answer to customers. ### 43. Best way to Communicate to our users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Freshchat?** How easy the admin portal is to use and integrate into our business **What do you dislike about Freshchat?** Cant really say anything here as i haven't found anything i dislike at the moment. **Recommendations to others considering Freshchat:** If you want to improve the way you communicate with your customers/users then this is the way to go. **What problems is Freshchat solving and how is that benefiting you?** we have a new means of contact for our users, as well as providing a better service. ### 44. The best way to sidestep bad reviews for your app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about Freshchat?** When you integrate Freshchat with your Android app, you can respond to your users in real time. Redirect bad reviews to the chat and resolve issues. **What do you dislike about Freshchat?** The integration did not have the capability to support users from an app. But even that has been addressed in the newer releases. **Recommendations to others considering Freshchat:** We are using the in-app chat part of Freshchat. The integration with Jira is awesome. **What problems is Freshchat solving and how is that benefiting you?** Sidestep potential negative reviews for our app. We have converted a few one star reviews to five stars. ### 45. Pleasant Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about Freshchat?** Super responsive Customer Support team.. **What do you dislike about Freshchat?** Some features are confusing to use. Have to refer to cs **What problems is Freshchat solving and how is that benefiting you?** Still testing ### 46. Freshchat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Freshchat?** I like how easy it is to chat through this with colleagues. The features are awesome. **What do you dislike about Freshchat?** I don't dislike anything, but there are plenty of chat programs out there. We have recently switched to this one at work. **Recommendations to others considering Freshchat:** I would recommend this software to any businesses that use chatting programs. It is great especially if you use it with other companies outside of email so you get quicker responses and if out of state. Sometimes the face to face live webinars are too intimidating or unnecessary for what you are aiming for. **What problems is Freshchat solving and how is that benefiting you?** Quick communication with other colleagues from other areas within our department and even out of state partners. ### 47. User friendly and easy to use chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Chinkit M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Freshchat?** Bifurcation of channels to allow clients to categorize their chat **What do you dislike about Freshchat?** client health measuring parameters are less **What problems is Freshchat solving and how is that benefiting you?** We are trying to implement it for our customer support team and tech support and trying to setup a real time support channel ### 48. Quick tool for costumer questions **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Vd, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2017 **What do you like best about Freshchat?** That we don´t sign in or out from the chat that we had before. The campaigns works good **What do you dislike about Freshchat?** It´s a new software so functions are rolling out more and more. I would like to have a better BOT that can use the FAQ to answer costumers before an agent steps in. **What problems is Freshchat solving and how is that benefiting you?** Quick questions from costumers that we can answers. ### 49. Freshchat **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about Freshchat?** iOS app, WordPress plugin, built-in FAQs **What do you dislike about Freshchat?** Chat sessions don't turn into solved knowledge base pages **Recommendations to others considering Freshchat:** test out live for a month if you can. ask co-workers to check-in and test drive. **What problems is Freshchat solving and how is that benefiting you?** Responding to long-distance customer onboarding ## Freshchat Discussions - [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) - 1 comment, 1 upvote - [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) - 1 comment, 1 upvote - [Data requests](https://www.g2.com/discussions/52238-data-requests) - 1 comment, 1 upvote - [how do i use marketing app by freshchat if my proactive marketing message is disapprove](https://www.g2.com/discussions/46375-how-do-i-use-marketing-app-by-freshchat-if-my-proactive-marketing-message-is-disapprove) - 1 comment, 1 upvote - [Are you going to add notifications to the chat when the user closes the chat page? For example, as the text "Conversation was assigned to", but "User closed the page"](https://www.g2.com/discussions/are-you-going-to-add-notifications-to-the-chat-when-the-user-closes-the-chat-page-for-example-as-the-text-conversation-was-assigned-to-but-user-closed-the-page) - 1 comment, 1 upvote - [View Freshchat pricing details and edition comparison](https://www.g2.com/products/freshworks-freshchat/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A45%3A58+-0500&secure%5Bsession_id%5D=780b05a6-1c2d-4fbd-9558-bb097d442b7d&secure%5Btoken%5D=6d8f3591c2b32bba4ba4856810a38c190d0386250a3e6e23b90ccd16bcb8b983&format=llm_user) ## Freshchat Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Freshchat Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Freshchat Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,729 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,891 reviews)