Fortifi Reviews & Product Details

I use Fortifi for Customer Relationship Management and appreciate the consolidation of all features into one platform. The centralized customer-data and accessibility to all customer interactions help us offer personalized service to our customers. I like how Fortifi provides a clear overview of all customer-related issues, manages support tickets, and lets us see data like customer interactions and concerns at a glance. The setup was very easy and smooth, and it's very user-friendly. Review collected by and hosted on G2.com.

The pricing is the only downside of Fortifi. Review collected by and hosted on G2.com.

I like how the SLAs are configurable and that we can change them to be what we want them to and that the SLAs are set in stone with the time requirements that we need to meet. Review collected by and hosted on G2.com.

I dislike how there is some ease of life features that arent baked into the SLA agreements. For example if at the weekend we still had a ticket open the timer would still count down and that SLA wont be met if left for too long Review collected by and hosted on G2.com.

Fortifi is great as a cloud-based platform and an all-in-one place to go for your business's needs. I really like that there are so many things built into the platform which leads to fewer integrations and charges from other vendors. The software seems like it would do a great job scaling from small businesses all the way up to larger-sized companies. Whether you only need a small set of features or every single one, the tools are there for you to be able to take advantage of. The software allows for super simple and incredibly complex tasks to be automated which is a huge time-saver. There is a free trial and a free version of the product which can help to keep costs down for those worried about breaking the bank. Review collected by and hosted on G2.com.

I have not had any issues with Fortifi that I would bring up here. I have not used the software for very long and from everything I have experienced first-hand I haven't noticed any issues that would need to be corrected or fixed. This is a testament to how well the company thought out this offering. Review collected by and hosted on G2.com.

What is most helpful about Fortifi is that the application is very much easy to use. The software allows persons to have all in one feature where one can integrate other applications into it. You are able to have phone, email and live chat conversations with customers using the application. Review collected by and hosted on G2.com.

What I dislike about Fortifi is that at times the application can move extremely slow especially when trying to load certain data. This can of course be annoying. Also, the application tends to break down at times. Review collected by and hosted on G2.com.

Fortifi is an easy to use platform. Everything is on one platform. You are to access customers' accounts while on a live interaction using the one system. They also have ticket servics Review collected by and hosted on G2.com.

I cannot confirm if this is the case for everyone but you are not able to complete outcome calls. You are however able to complete outbound tickets. It also crashes a few times Review collected by and hosted on G2.com.

As a marketing analyst, fortifi helps me manage customer details in one place. It is user-friendly and easy-to-use app. it helps my business complete all the tasks efficiently. Review collected by and hosted on G2.com.

The pricing cost of this software is relatably high to the other software. This software undergoes frequent updates, which tend to break down quite often, which affects the customers and clients both. Review collected by and hosted on G2.com.

It's an amazing system that can cover multiple needs depending on which you're requiring, it can make it way easier to do them all thanks to the user-friendly platform that you are able to use. Review collected by and hosted on G2.com.

In my opinion just the price that can be a little high but depending on each one needs compared to other systems that are similar it can be either good or bad for them. Review collected by and hosted on G2.com.

The UI and the inbuilt features provided and the easy to use interface without hassle is the best thing I would say, even a non techie would be able to utilise it easily. Review collected by and hosted on G2.com.

The billing interface can be upgraded with some more interactive and easy-to-use UI so that it would be easy for nontech guys to easily generate bills and handle their work easily. Review collected by and hosted on G2.com.

What I like best is that I am able to manage customers' details all in one place, it is very much organized and very much user friendly. The software undergoes regular updates which means that as the developers see anything that needs updates no need to worry because trust me they will get it done. Review collected by and hosted on G2.com.

What I dislike about this application is that even though it undergoes frequent updates, it tends to break down quite often and when this happens it affects not only the customers but also the clients who use the application. Review collected by and hosted on G2.com.

Before we were using Fortifi, we were trying to track support emails and issues raised with Excel sheets and internal communication methods, which became unmanageable and ineffective. Having tickets automatically created in Fortifi when somebody contacts our support email address now means that everything is easily recorded and tracked, with none of our clients ever accidentally not being replied to.

The use of ‘canned responses’ for typical resolutions and checks that we can provide our clients also means that our support staff can contact and resolve our client’s issues much more efficiently. By using Fortifi, we have been able to further enhance our support service and maintain excellent feedback from our clients.

The Knowledge Base has become a stand out feature of our business and is loved by our growing amount of users around the globe. We are able to easily create sections and articles with a mix of text, image and video content that has enhanced our user’s learning journey and increased the speed at which they are able to fully utilise everything our products have to offer. As our products regularly evolve, being able to update our existing content and add more has meant that our Knowledge Base has increased in size. The search tool in the Knowledge Base really comes into power by quickly taking our users to the content they need, but importantly, guiding them to the related content that they didn’t realise they needed until the Knowledge Base told them! Review collected by and hosted on G2.com.

There are a huge amount of features available, but I don't use them all currently and i'm sure I could benefit from using more. Review collected by and hosted on G2.com.