Forethought Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 31 Forethought reviews.

As reported in 61 Forethought reviews. Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices 42 reviewers of Forethought have provided feedback on this feature.

Gives the user targeted, personalized results based on their activity or preferences 54 reviewers of Forethought have provided feedback on this feature.

Based on 53 Forethought reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 58 Forethought reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences 60 reviewers of Forethought have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 57 reviewers of Forethought have provided feedback on this feature.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

Operationalizes data delivery workflows to easily scale repeatable preparation needs

Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.

Perform ad-hoc or ongoing IT audits at different levels of the company.

Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network.

Allows administrators to set user access privileges to permit approved parties to access sensitive data.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Enables the creation of an internal repository of knowledge articles

Provides workflows for writing, editing, approving, and publishing knowledge article content

Helps users understand which knowledge articles are working and identifies areas of improvement

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Analyzes customer support tickets or conversations to suggest relevant knowledge articles

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

As reported in 17 Forethought reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing 16 reviewers of Forethought have provided feedback on this feature.

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries 17 reviewers of Forethought have provided feedback on this feature.

As reported in 33 Forethought reviews. Provides personalized responses to interlocator based on segmentation or past responses.

Based on 27 Forethought reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Based on 30 Forethought reviews. Can have a natural, human-like conversation with an interlocator.

Customize your chat workflows with rules and automations. 51 reviewers of Forethought have provided feedback on this feature.

Control who the chatbot converses with (and when). This feature was mentioned in 49 Forethought reviews.

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 47 Forethought reviews.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 39 Forethought reviews.

As reported in 33 Forethought reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 27 Forethought reviews. Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations. 32 reviewers of Forethought have provided feedback on this feature.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 20 Forethought reviews.

Provide tools for live chat on one's website. This feature was mentioned in 38 Forethought reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 46 reviewers of Forethought have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. 44 reviewers of Forethought have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. 45 reviewers of Forethought have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 37 Forethought reviews.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 42 Forethought reviews.

Based on 18 Forethought reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

Based on 18 Forethought reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to 18 reviewers of Forethought have provided feedback on this feature.

As reported in 13 Forethought reviews. Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 14 reviewers of Forethought have provided feedback on this feature.

Allows users to automate the handling, processing, and management of documents. This feature was mentioned in 12 Forethought reviews.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 17 reviewers of Forethought have provided feedback on this feature.

Multilingual capabilities allow the AI to process inquiries from many languages This feature was mentioned in 17 Forethought reviews.

As reported in 18 Forethought reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to generate text based on a text prompt. 19 reviewers of Forethought have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 20 Forethought reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 16 Forethought reviews.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Based on 11 Forethought reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 11 Forethought reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. 11 reviewers of Forethought have provided feedback on this feature.

Based on 11 Forethought reviews. Allows the AI agent to identify and resolve issues without user intervention.

Based on 12 Forethought reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Based on 11 Forethought reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. 12 reviewers of Forethought have provided feedback on this feature.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. This feature was mentioned in 11 Forethought reviews.

As reported in 10 Forethought reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 10 Forethought reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives