Flexential Cloud Reviews & Product Details

Cloud system (technology and infrastructure) has been mostly stable and reliable for many years over several company iterations. There are quite a few technical staff members that are competent and easy to work with. I'd actual be happy to recommend some individuals from the technical team. I cannot say the same about Flexential's management. Review collected by and hosted on G2.com.

This is an account and opinion of an overarching (and somewhat reoccurring) experience I've had with Flexential over the years.

I've personally witnessed Flexential management make decisions that are contrary to our expectations and contractual terms. We used services from INetU, which was purchased by ViaWest, which was subsequently purchased by Flexential. Flexential bought these companies and contrary to existing contracts, and in other instances contrary to new contracts directly with Flexential, they foisted responsibility and policy changes onto us that negatively impacted our company. In many such instances, Flexential sought to increase fees while also avoiding service levels that were contracted for. In one instance, notice was provided with substantial time to respond; in other instances, the changes were made without notice. Attempts to work with Flexential's 'customer success' team or management at various levels are met with layers of bureaucracy that seem to be intentionally obtuse for the purpose of enforcing the newly formed corporate agenda at the customer's expense.

I cannot in good conscience recommend this company to anyone seeking cloud services. In my experience, Flexential has repeatedly failed to make what I would consider to be appropriate decisions in light of their responsibilities under the operating contract. I feel that they are exclusively interested in increasing the amount of money they receive from us upon every interaction, while consistently working to avoid responsibilities defined in their contracted Responsibility Matrix. This is particularly aggravating because we feel like we are a 'low maintenance client' - i.e., we do not call upon Flexential's resources for issue resolution to any significant degree (I think we make an average of 1-2 service tickets per month, and there are many months where we require nothing). So, when we do need something, and it's been available for years and is available per our contract, it is exceptionally frustrating when Flexential makes up a policy, without notice, that avoids providing managed services.

We used to have a good experience with these people - especially when the corporate entity was INetU/ViaWest. Ever since Flexential bought these companies, our experience has degraded year over year. Such a trajectory suggests to me that they aren't going to get better, so I simply cannot recommend them. Review collected by and hosted on G2.com.

Flexential does have several capable engineers on the front-line support team Review collected by and hosted on G2.com.

Our overall experience has been overshadowed by unprofessional and difficult interactions with mid- to upper-level management. Their handling of key issues has consistently fallen short of what we expect from a reliable service provider.

At one point, we were informed that our server needed to be moved to a different facility and were presented with a choice of either covering the relocation costs ourselves or facing the loss of the server. Regardless of the reasons behind the change, placing the full burden on the customer was unacceptable and showed a lack of consideration for the impact on our operations. Had there been a viable alternative at the time, we would have seriously considered leaving.

Also, for an extended period, we experienced recurring performance problems with one of our servers. Despite multiple support requests, the underlying issue was never properly addressed. Instead, we repeatedly received short-term fixes that failed to resolve the root cause.
 At one point, we were even advised to take drastic action based on conditions that stemmed from their own prior work, rather than any genuine diagnosis of the actual problem.

Although individual support engineers made efforts to assist, the broader management approach at Flexential has been inconsistent, unhelpful, and at times dismissive. Review collected by and hosted on G2.com.

Their technology is good, and some of the people are capable of doing their job. Review collected by and hosted on G2.com.

Their unwillingness to not offer different solutions. Review collected by and hosted on G2.com.

Flexential Cloud is a cost-effective solution with truly amazing capabilities. Review collected by and hosted on G2.com.

The true reason why we didn't move forward with Flexential Cloud was our previous datacenter experience with them. In regards to their Cloud-hosting, the first time I started to experience the same, I backed away. We shutdown the Proof-of-Concept we had started. Review collected by and hosted on G2.com.

Stable for the most part, fits our needs, but.... Review collected by and hosted on G2.com.

Flexential is more focused on their bottom line than looking out for their clients. They claim to have been inside their SLA despite two unsuccessful migrations and hours of downtime. Despite the fact that we are a managed hosting customer, they falsely claim that the problems we ran into weren't under their control. They dropped off of our new contract a managed firewall, with no explanation, they made multiple changes without our consent and took way too much time to migrate us to their new platform. Additionally, they far exceeded the required maintenance for a failed migration. Two more maintenance windows were required. Third was successful, but only after we set up a test environment for them, granted them access to our Cloudflare account, and lost money due to extremely poorly planned migrations. I couldn't recommend Flexential in good conscience unless something changes because they aren't willing to make things right. How are setup fees justified for two failed migrations that cost their client (us) time, money, and a bad reputation for failed migrations. Review collected by and hosted on G2.com.

FLEXENTIAL HAS PLENTY OF CHOICES WITHIN ITS PLATFORM. FLEXENTIAL HAS MANY OPTIONS FOR IT TO DECIDE WHATS REQUIRED. Review collected by and hosted on G2.com.

JUST LIKE EVERYTHING ELSE THAT COST MONEY. ANY KIND OF PLATFORM CAN BE COSTLY. Review collected by and hosted on G2.com.

Customer support - easy to get things done Review collected by and hosted on G2.com.

There was one significant service impacting event, but other than that no issues. Review collected by and hosted on G2.com.

We have used INetU for over 15 years. Prior to that time we experienced a lot of down time and it was very difficult to understand what was going on with our account. Switching to INetU was seamless and they have always been on top of relaying information to us in a way that is thoughtful and easy to understand. We have also literally had no downtime at all - a must for our website. The account representatives are eager to please, very responsive and their tech team is absolutely terrific. Together they provide a very well functioning company that meets our every need a very competitive pricing. Review collected by and hosted on G2.com.

For me, I find the company has grown and very little in the way of satisfaction has changed. I am still very pleased with the company and have no real dislikes. Review collected by and hosted on G2.com.

24 hour support. InetU members work as an extended team of our business, we rely on them so we can focus on growing our business. Review collected by and hosted on G2.com.

The cost is higher. I see it as an investment for peace of mind and more cost-efficient than having an in-house team. Review collected by and hosted on G2.com.

I think the hosting service is very good. Review collected by and hosted on G2.com.

There is nothing much to dislike. They have good uptime. Review collected by and hosted on G2.com.