Finale Inventory Pricing

I just wanted to drop you a quick note to tell you how pleased Chocoley is with using Finale as our inventory management system. Having been on the Finale system for the past year, we have been able to easily integrate our website, Chocoley.com, Shipstation, QuickBooks and Amazon.com for a seamless and accurate management of our inventory across all marketing & sales channels.

Prior to using Finale, we were completely in the weeds and had nothing but problems managing our inventory. The idea of selling in different channels was a pipedream and thanks to Finale, it's not just a desire, but reality.

If anyone is thinking about utilizing Finale, they should move forward, as it is the right decision. No costly software to buy and the customer support has truly been unbelievable... I am always amazed at how much time and energy you guys have provided in answering questions or helping new employees get indoctrinated into using the system... always with a great attitude and willingness to help and never making us feel like we're taking too much time...and not charging a dime for that added benefit is HUGE!!!

Thank you, thank you, thank you for providing a great product and awesome service at such a reasonable price. I can't imagine using anyone other than Finale for our inventory management system. Review collected by and hosted on G2.com.

Why do I have to dislike something. I like everything about Finale. Review collected by and hosted on G2.com.

Set-up/Modifying Inventory: One of the biggest areas of praise I can think of, is that I set up Shipstation and four different sales channels in a weekend. I've used countless (at least eight) other inventory management softwares, and none have been as intuitive and quick to set up. It's easy to add, modify and remove data about products. Although Finale offers the ability to create products and product information individually, I always find myself using their bulk import/export tools.

Lots of integrations: Because Finale integrates with Shipstation (and Shipstation integrates with damn near everything), Finale also integrates with practically everything that Shipstation integrates with. So our eBay, Amazon, WooCommerce, and Newegg transactions are all pulled into Finale. If we decide to start selling on other marketplaces, or change our website from WooCommerce to another eCommerce platform, Finale will almost certainly support them, because Shipstation does. This is one of the biggest challenges we've faced as an online retailer, and Finale handles it with ease.

Barcode Scanning: Finale has dedicated barcode scanning software that allows us to easily put inventory away, pick orders, transfer inventory, and take stock counts. It probably does more than that, but those are the uses I've discovered in the first seven months of use.

Custom Fields for Products: I can keep track of an unlimited number of custom fields for all of our products. This is incredibly useful, especially in conjunction with the export and import functionality. I now use Finale as the "master" database to keep track of all the info about our products (part numbers, our cost, retail price, shipping cost, etc.). Review collected by and hosted on G2.com.

Bugs: I've discovered a number of bugs along the way. Some of them very annoying. Sometimes, I feel like I can never truly trust Finale to do what I expect. I've come to expect Finale to fail, and plan accordingly, and this probably contributes to my success in using Finale. I've had issues with stock takes not recording all of the stock takes that have actually been performed. I've had the barcode scanning software freeze and lose all of the activity from hours of work. I've had settings that I've changed or activated, but never worked. I've discovered more bugs in Finale than in any of their competitors, yet I've still stuck with Finale. They have a system that works well. It's easier to fix bugs, but it's harder to fix a poorly designed system.

Have to go through Finale to Change some data: Most of the information I need to change can be easily changed via the bulk import/export function, but some changes require you to contact Finale staff to do things for you. I feel that any time I have to contact their staff to do something for me, that's a failure of their software. I should be able to makes any modifications myself without the assistance of any of their staff. This might be improving in the future though. Just since I've joined, I can now add new user accounts myself, rather than contacting Finale staff to do it for me.

Documentation: Their documentation is incomplete, not organized as well as it could be, and sometimes out of date. I can't even find any of the documentation I'm looking for without Google searching for it. There should at least be a link from the account login page.

Review collected by and hosted on G2.com.