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FileHandler Enterprise Reviews & Product Details

FileHandler Enterprise is a comprehensive Claim Administration System designed to enhance workflow efficiency for organizations involved in claims processing. This software solution is tailored to meet the specific needs of Third-Party Administrators (TPAs), insurance carriers, risk pools, risk managers, and other business professionals seeking to optimize their claims administration, payment processing, and employee data management. The product falls within the category of claims management software, which is essential for organizations that handle a significant volume of claims. FileHandler Enterprise stands out by offering a user-friendly interface combined with powerful automation capabilities. This allows users to streamline their processes, reduce manual errors, and improve overall productivity. The system is particularly beneficial for those who require real-time insights and robust reporting functionalities to make informed decisions quickly. One of the key features of FileHandler Enterprise is its advanced dashboards that provide real-time data visualization. Users can track claims status, monitor performance metrics, and analyze trends at a glance. This feature is crucial for organizations that need to respond swiftly to changing circumstances or emerging issues. Additionally, the software includes business intelligence tools that enable users to generate detailed reports, helping them to identify areas for improvement and optimize their claims handling processes. Security is a top priority for FileHandler Enterprise, which incorporates the latest security technologies to protect sensitive data. This is especially important for organizations that deal with personal and financial information. The system is designed to ensure compliance with industry regulations, providing peace of mind to users and their clients alike. Scalability is another significant advantage of FileHandler Enterprise. The system is designed to accommodate a wide range of users, from solo entrepreneurs to large corporations with extensive employee networks. This adaptability ensures that as an organization grows, its claims administration processes can evolve without disruption. By choosing FileHandler Enterprise, businesses can maintain agility and efficiency, regardless of their size or complexity.

Product Website

Seller

JW Software

Languages Supported

English

Overview by

Chelsea Tary (Dedicated to providing the best Claims Mangement and Risk Management in the industry.)

Discussions

FileHandler Enterprise Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

FileHandler Enterprise Media

FileHandler Enterprise Demo - Built in Dashboards & Report Designer

FileHandler Enterprise™ will transform your company’s data into rich visuals built and defined by you. User customizable screens, layouts, and reports allow you to modify the look and feel to meet your business’s needs perfectly and export those images and files into a wide range of file extensio...

Official Downloads

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FileHandler Enterprise Overview

FileHandler Enterprise Reviews (36)

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Himadri T.

Product Manager

Mid-Market (51-1000 emp.)

10/18/2023

"Transition from an existing claims management system to FHE has been a HUGE upgrade!"

5/5

What do you like best about FileHandler Enterprise?

User friendly, intuitive, ease of implementation and integration are some of the key features amongst many other. Customer service is also very impressive with troubleshooting any questions, bugs, configuration changes. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

so far can't think of anything in particular Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for taking the time to share your positive experience with FileHandler Enterprise. We're thrilled to hear that you find our software user-friendly, intuitive, and easy to integrate. Our team is dedicated to providing excellent customer service, so it's great to know that you've had a positive experience with our support team.

If you ever have any questions or suggestions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to continuing to provide you with excellent service.

Silvina G.

Small-Business (50 or fewer emp.)

10/20/2023

"Sys Admin"

5/5

What do you like best about FileHandler Enterprise?

FileHandler Enterprise is a very robust, adaptable and user friendly application with extremely responsive customer service. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Sometimes the number of features is overwhelming. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services.

Verified User in Insurance

Small-Business (50 or fewer emp.)

10/19/2023

"Best Customer Service"

5/5

What do you like best about FileHandler Enterprise?

It is very user friendly. Excellent reporting capabilities Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Its not really a dislike but an expansive dashboard capability would be next level. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you for taking the time to share your feedback about FileHandler Enterprise. We're thrilled to hear that you find our software very user-friendly and appreciate its excellent reporting capabilities. Providing an intuitive and efficient user experience, along with powerful reporting tools, is our goal, and we're pleased to know we've met your expectations in these areas.

We appreciate your suggestion regarding expanding the dashboard capabilities. Feedback like this is valuable as it helps us understand the specific needs of our users. Our team is always working on updates to provide a more comprehensive and valuable experience for our users..

It's great to know that FileHandler Enterprise is addressing your need to provide claims administrative services to your self-insured clients. Ensuring a seamless and efficient claims management process is crucial, and we're pleased to be a part of supporting your efforts. Thank you for choosing our software.

Antoinette B.

Sr. Data Analyst II

Small-Business (50 or fewer emp.)

6/29/2020

"I am the always asking why, client."

4.5/5

What do you like best about FileHandler Enterprise?

Ease of navigation and that legacy reporting is there. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Letter templates, that's only because I'm still learning about them. It's not that anything is particularly difficult but more just daunting. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

FileHandler continues to be a great software in and of itself, but the support team we've had has been wonderful and that is an absolute bonus.

You're going to hear complaints, some features are more time-consuming, some are different than what other users are used to, etc, but be mindful of who the complaints are coming from and don't allow that to alter you using the software. Dive into the FileHandler yourself and see what you enjoy. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

No particular problems in general, but as they arise. Here recently we've been having checks that print with no signature but this hasn't been an issue on FH end, but we believe our server/pdf side. FH has worked with us quickly each time we have an issue to help resolve it or figure out why. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Hi Antoinette,

Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our industry leading support services. We want to ensure our high standards of support, so please contact our team at 314-843-5950 for further letter template training. Look forward to training soon!

Bethany F.

Project Analyst

Mid-Market (51-1000 emp.)

2/28/2022

"It is a good claims management process and possible to customize to any company's needs."

4/5

What do you like best about FileHandler Enterprise?

I like that you can find everything related to a claim in one place. I like that emailing and communication can happen straight from the system. I like that JW will work with you to integrate with other company software as needed. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

I do not like that it is not specifically for a multi-family operation in the way we use it, which means that it has a lot more capability than we need. This advanced capability sounds excellent, but sometimes the extra options make it user-friendly for all team members. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

It's an excellent tool for managing insurance losses and incidents. I recommend you work with JW software closely to set up your first notice screens so that you are getting the information from your intake process. These can be specialized to your companies needs, and I wish we had done this process better in the beginning. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

We are using FileHandler to manage our risk management incidents at multi-family properties. We have benefited from the ability to communicate in one place and track our progress on all losses. We have also benefited from the ability to track metrics and data related to our losses, so that we can improve safety and performance. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you so much for your insightful review. We appreciate all feedback and use it to refine our software and the user experience. FileHandler Enterprise's capabilities are highly customizable, and we can hide certain unneeded aspects of the software. Please feel free to reach out and have a Quality Assurance Team Member help narrow down the capabilities to suit your firm's needs better.

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/28/2022

"FHE Feedback"

3/5

What do you like best about FileHandler Enterprise?

FHE is a nice program with many user-friendly capabilities. All the claim data is stored in one place and can be easily accessed. It has helped streamline some of our processes to be more efficient. Can also send emails from the program. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

FHE limits how much data can be uploaded to a file (99MB) and affects when downloading correspondence from the file, it appears you can only download 99MB at a time, which can be time-consuming. Incoming emails addressed to adjusters can't be appropriately received from outside parties. The emails get routed to an unassigned inbox creating more work for our team. It has fewer index and feature options than other programs I have used. Takes a long time for FHE to implement our specs into production after received. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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We love to hear that our software is helping your firm be more productive and increase performance. Thank you for your insight into the user's FileHandler Enterprise experience. We appreciate the constructive feedback, and are always looking for ways to enhance and refine the software.

Michael C.

Senior Claims Examiner

Mid-Market (51-1000 emp.)

2/28/2022

"Michael Clayson FHE review"

5/5

What do you like best about FileHandler Enterprise?

FHE has several great qualities that are easy to use. The ability to move screen from screen without pause is the best feature. It is easy to read, and proivdes up to date information quickly for diary, new attachments, and new claims Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

The only downside is finding an attachment to a file note in the attachment section if the file is old and has 100's of attachments. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

Work through the whole system. Self-explanatory mostly, and easy to get used to. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

Time-saving when numerous attachments are needed, easy to click on all, download and forward. This makes us more productive. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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We are thrilled that our intuitive software makes your job easier. We always appreciate hearing feedback from users and gaining insight into the user experience. Thank you for the glowing review!

Kelwyn H.

IT Helpdesk

Mid-Market (51-1000 emp.)

2/28/2022

"Excellent Potential, Shaky Execution"

2.5/5

What do you like best about FileHandler Enterprise?

Lots of available options, with a moderate degree of customization. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Lack of back-end ability to make comprehensive edits, with simple actions hidden behind developer layers. Front-end layout is often confusing and lacks a cohesive structure to it's organization. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

2/28/2022

"Very intuitive. Support is always there to help when problems arise."

5/5

What do you like best about FileHandler Enterprise?

The screens are customizable to my company's needs. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

The reporting tool is very different from the legacy system. Creating Adhoc reports has been difficult without assistance. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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Thank you so much for your glowing review. We appreciate all feedback and insight into the user experience but especially love hearing rave reviews! We are glad our Quality Assurance Team is able to help you create those reports, we pride ourselves on the support we are able to give our clients.

Jackie M.

Senior Claims Examiner

Mid-Market (51-1000 emp.)

2/28/2022

"FHE is user friendly and easy to navigate"

5/5

What do you like best about FileHandler Enterprise?

Able to send/receive emails from within the system Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Unable to amend the subject information when using email and the system does not recognize all formats of attachments included in emails. Review collected by and hosted on G2.com.

Response from Natasha Box of FileHandler Enterprise

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We love hearing that our industry-leading software is helping you save time. Our goal is to work with clients, ensuring that our system works for them in the capacity their firm needs. Our FHE email attachment capabilities include 40 file extensions, but we are always looking to improve and make it a more user-friendly experience.

We appreciate all FileHandler Feedback and insight into the Users' experience; thank you so much for your review!