# FileHandler Enterprise Reviews **Vendor:** JW Software **Category:** [Insurance Claims Management Software](https://www.g2.com/categories/insurance-claims-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 36 ## About FileHandler Enterprise FileHandler Enterprise is a comprehensive Claim Administration System designed to enhance workflow efficiency for organizations involved in claims processing. This software solution is tailored to meet the specific needs of Third-Party Administrators (TPAs), insurance carriers, risk pools, risk managers, and other business professionals seeking to optimize their claims administration, payment processing, and employee data management. The product falls within the category of claims management software, which is essential for organizations that handle a significant volume of claims. FileHandler Enterprise stands out by offering a user-friendly interface combined with powerful automation capabilities. This allows users to streamline their processes, reduce manual errors, and improve overall productivity. The system is particularly beneficial for those who require real-time insights and robust reporting functionalities to make informed decisions quickly. One of the key features of FileHandler Enterprise is its advanced dashboards that provide real-time data visualization. Users can track claims status, monitor performance metrics, and analyze trends at a glance. This feature is crucial for organizations that need to respond swiftly to changing circumstances or emerging issues. Additionally, the software includes business intelligence tools that enable users to generate detailed reports, helping them to identify areas for improvement and optimize their claims handling processes. Security is a top priority for FileHandler Enterprise, which incorporates the latest security technologies to protect sensitive data. This is especially important for organizations that deal with personal and financial information. The system is designed to ensure compliance with industry regulations, providing peace of mind to users and their clients alike. Scalability is another significant advantage of FileHandler Enterprise. The system is designed to accommodate a wide range of users, from solo entrepreneurs to large corporations with extensive employee networks. This adaptability ensures that as an organization grows, its claims administration processes can evolve without disruption. By choosing FileHandler Enterprise, businesses can maintain agility and efficiency, regardless of their size or complexity. ## FileHandler Enterprise Pros & Cons **What users like:** - Users love the **centralization of data** in FileHandler Enterprise, appreciating its user-friendly interface and supportive client service. (1 reviews) - Users find the **customer support** of FileHandler Enterprise to be an invaluable resource for assistance and queries. (1 reviews) - Users value the **convenient centralized data management** of FileHandler Enterprise, enhancing user-friendliness and support accessibility. (1 reviews) - Users appreciate the **convenience of centralized data storage** and the helpfulness of client support for assistance. (1 reviews) - Users value the **ease of access** to data and appreciate the helpful client support available. (1 reviews) - Users appreciate the **ease of use** of FileHandler Enterprise, making daily tasks seamless and efficient. (1 reviews) - Helpful (1 reviews) - Helpful Resources (1 reviews) - Users appreciate the **user-friendly interface** of FileHandler Enterprise, enjoying seamless data management and excellent support. (1 reviews) **What users dislike:** - Users often face **bug issues** with FileHandler Enterprise, leading to frustration with untested features in the dashboard. (1 reviews) - Users find the **dashboard functionality complex** , often feeling overwhelmed by untested features impacting usability. (1 reviews) - Users often face **feature issues** with the dashboard due to untested functionalities, complicating their experience. (1 reviews) - Users find the **dashboard functionality limitations** overwhelming, suggesting that not all features are adequately tested before release. (1 reviews) - Users experience **system instability** due to untested dashboard functionalities, leading to a frustrating user experience. (1 reviews) ## FileHandler Enterprise Reviews ### 1. One Stop Storage **Rating:** 4.5/5.0 stars **Reviewed by:** Joanne F. | Client Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about FileHandler Enterprise?** Very user friendly & I love how all of my data is stored on one location! Client support is a very helpful resource for questions or in case someone needs help. **What do you dislike about FileHandler Enterprise?** Dashboard functionality can be a lot to deal with, because there are a lot of them & feels as if all of them aren't tested before they're released. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Organization and condensing of data is what is being solved. This is benefitting us by keeping all of our data in one place **Official Response from Natasha Box:** > Thank you for taking the time to share your thoughts on FileHandler Enterprise! We're thrilled to hear that you find the platform user-friendly and that it's helping you keep all your data organized in one place. It's great to know our client support team has been a valuable resource for you! We appreciate your constructive feedback regarding the dashboard functionality. We understand how important it is for features to feel seamless and thoroughly tested. Please know we’re actively working to refine and improve our dashboards to ensure they meet user needs more intuitively. Your input helps us prioritize these improvements. ### 2. We're a growing company that appreciates JW's willingness to meet our grwoing needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about FileHandler Enterprise?** I think our acocunt manager is very responsive to answering questions and resolving problems. I like that we've been able to customize the system to our unique needs. The reporting tool is very impressive, once all of the necessary fields are available on a specific report. **What do you dislike about FileHandler Enterprise?** I wish we had more autonomy in building reports. If my reporting teams needs to add certain fields to a report that aren't already included in the SQL query or stored procedure, they have to go through our account rep. Coming from Crystal Reports, we were used to having full access to the data base which enables us to make report modifications immediately without external assistance. **What problems is FileHandler Enterprise solving and how is that benefiting you?** We utilize it to manage our claims. We came to FHE because our old system could not grow with us. It was operationally effective but had no bells and whistles and wasn't very presentable to the client. FHE satisfies that. **Official Response from Natasha Box:** > JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services. If you are interested in full access to your MSSQL Database – we offer Log Shipping for Read Only Database (Used for Reporting and Ad Hoc Query) over a VPN connection. Please feel free to contact your dedicated support team member for more details. ### 3. I would recommend FileHandler. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about FileHandler Enterprise?** FileHandler is incredibly user friendly and easy to use, training takes no time. Integration was easy and it is scalable and customizable. We used it daily with no issues or reasons to contact support. **What do you dislike about FileHandler Enterprise?** I wish there was an app for claim updates/information. Sometimes it felt like changes weren't fully tested before being rolled out to us. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Making it easy for internal auditing and trend spotting. **Official Response from Natasha Box:** > Thank you for your review. We're happy that FileHandler Enterprise has been user-friendly and seamless for your team and that the integration and customization have met your needs. Your feedback about the app and testing processes is valuable, and we'll use it to enhance our product and rollout experience. We're always striving to improve, and it's great to know our software has helped your internal auditing and trend analysis. If you ever have further suggestions or need assistance, we're here to help. ### 4. My JW Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about FileHandler Enterprise?** The filehandler system is easily configurable to meet our constantly changing business needs. Additionally, the dedicated team is readily available to assist with questions or troubleshoot various system specific items. Lastly, the entire team made the implementation appear to be seamless. The team was extremely involved in understanding our original system, our business processes and client expectations. **What do you dislike about FileHandler Enterprise?** There is nothing about the program that I dislike. If I had one recommendation, it would be that a training manual be provided at the time of implementation. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Utilizing filehandler has streamlined a variety of processes handled by our claims team. The ability to allow clients read only access has significantly reduced the number of inquiries previously managed by the team. The system has also allowed us to customize various reports based on the requirements of our individual clients. **Official Response from Natasha Box:** > Thank you for sharing your feedback about FileHandler Enterprise. We're delighted to hear that you find our system easily configurable to adapt to your evolving business needs. Providing dedicated support and ensuring a seamless implementation process are top priorities for us, so we're pleased to know that you had a positive experience with our team. Your suggestion regarding a training manual is valuable feedback. We appreciate your input, and we'll certainly consider providing comprehensive resources like a training manual to enhance our users' experience during implementation. It's great to learn how FileHandler Enterprise has made a significant impact on your claims team's efficiency. Streamlining processes and offering read-only access to clients not only saves time but also enhances overall productivity. Customizing reports to meet individual client requirements showcases the flexibility and versatility of our system, allowing you to provide tailored solutions and improve client satisfaction. If you ever have more suggestions or need further assistance, please don't hesitate to reach out. We're committed to continuously improving our services and providing the support you need to succeed. Thank you for choosing FileHandler Enterprise, and we look forward to supporting your business further! ### 5. JW has been incredible at customizing an already great product to meet our individual needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about FileHandler Enterprise?** FHE is perfect for one-stop claim handling. No need to work in multiple programs and the system continues to work even when you are offline with the report scheduler. Such a time saver! Their customer service is top-notch & they are in touch with their individual client's needs. **What do you dislike about FileHandler Enterprise?** It would be helpful to be able to have some more customizable options without having to get JW involved, but overall no real complaints with the system. **What problems is FileHandler Enterprise solving and how is that benefiting you?** User friendly style for all tech competent levels and can be customized to each individual client's needs. **Official Response from Chelsea Tary:** > JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services. Please reach out to your dedicated Account Manager for application enhancements such as more customization options and we may incorporate into the next version. ### 6. Great platform with a dedicated staff that is so helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Amy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about FileHandler Enterprise?** Very user friendly, customizable as needed and great resources at JW Software to assist. A lot of great features. **What do you dislike about FileHandler Enterprise?** The reports are not very intuitive, if you mess up one line item the whole report does not work. Need more explaination when pulling report data. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Detailed data to report on for analysis. Search and sort for handlers and insured and parties is great. Great features for posting payales that provide guidenece for not paying duplicate payments. **Official Response from Natasha Box:** > Thank you for your review. As always, we appreciate customer feedback. FileHandler Enterprise was built with the end user in mind, and we pride ourselves on how user-friendly our application is. We proudly offer unlimited support and training; please don't hesitate to contact your dedicated support team member for more training and help on the reports section. We want to ensure our users are maximizing their potential with FHE. ### 7. I have 10 months experience using the test environment and assisting others in production. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about FileHandler Enterprise?** The ease of use of the application as well as the reliability of it. **What do you dislike about FileHandler Enterprise?** Limitations on attachment screen for viewing large documents and inability to mark pages as well as the limited functionality of dashboards. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Antyime we have faced an issue, we have received an immediate response. Our current issue is correct information populating on the table in the policy screen. We have received a few fixes but still have an oustanding item. **Official Response from Natasha Box:** > Thank you for your review. As always, we appreciate customer feedback. FileHandler Enterprise was built with the end user in mind, and we pride ourselves on how user-friendly our application is. Our out-of-the-box FHE attachments section limits individual attachments to 99 MB; if you are interested in our Doc Management Module, please talk to your dedicated support person. Our Doc Management Module allows users to annotate attachments and much more. We proudly offer unlimited support and training for each client; please get in touch with your dedicated support team member for any additional training or questions on pending specs. ### 8. J/W provides an affordable sophisticated system for managing claims **Rating:** 4.5/5.0 stars **Reviewed by:** Bill B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about FileHandler Enterprise?** Flexibility and tailorable by client. Supperior customer support services. **What do you dislike about FileHandler Enterprise?** Modification to data base with supporting reports can be complecated. Financial Reporting to comply with NAIC Statement Blank standards requires manual manipulation of data outside software. for period specific data. Software should be able to track claims on a gross and net (net of reinsurance) basis. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Manage and control claims. Provides summary data to guide management decisions. ### 9. A True Claims System **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Chief Client Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2020 **What do you like best about FileHandler Enterprise?** The system support and responsiveness is a true partnership. The numerous tools available to an admin to design screens and business rules for claim handling efficiency **What do you dislike about FileHandler Enterprise?** Nothing to dislike. Looking to expand into new lines. **Recommendations to others considering FileHandler Enterprise:** Allow enough implementation time to assure your team is learning and adapting to the system as designed. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Enhanced Dashboards and Reports is the first benefit. Automated workflows **Official Response from Chelsea Tary:** > Hi Robert, Everyone at JW Software appreciates it when a customer takes the extra time to write such a great recommendation! I'm going to let you in on a little secret, FileHandler Enterprise grows organically from feedback like yours. Our annual User Group brings clients together to disucss market changes and ideas that drive future releases. Stay tuned to our emails for more information. ### 10. Pretty happy overall. **Rating:** 3.0/5.0 stars **Reviewed by:** Carly S. | Risk Management Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about FileHandler Enterprise?** Quick responses when I have a questions. **What do you dislike about FileHandler Enterprise?** To change something small there are so many build costs it isn't worth it at that point. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Good way to store claims information and pull reports. **Official Response from Natasha Box:** > Thank you for your review as always we appreciate customer feedback. We understand that sometimes customizations can be an added expense that were not anticipated, but as a common practice we charge for modifications for custom development. As always, customizations that you believe to benefit other clients are presented at the Annual User Group to help evolve our application organically. ### 11. Transition from an existing claims management system to FHE has been a HUGE upgrade! **Rating:** 5.0/5.0 stars **Reviewed by:** Himadri T. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about FileHandler Enterprise?** User friendly, intuitive, ease of implementation and integration are some of the key features amongst many other. Customer service is also very impressive with troubleshooting any questions, bugs, configuration changes. **What do you dislike about FileHandler Enterprise?** so far can't think of anything in particular **What problems is FileHandler Enterprise solving and how is that benefiting you?** Maintaining data integrity for reporting purpose, ease of adding fields, label changes to screens has been of a huge help with implementing FHE. Also, unlimited view only and reporting license have been very useful for auditors. **Official Response from Natasha Box:** > Thank you for taking the time to share your positive experience with FileHandler Enterprise. We're thrilled to hear that you find our software user-friendly, intuitive, and easy to integrate. Our team is dedicated to providing excellent customer service, so it's great to know that you've had a positive experience with our support team. If you ever have any questions or suggestions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to continuing to provide you with excellent service. ### 12. Sys Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Silvina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about FileHandler Enterprise?** FileHandler Enterprise is a very robust, adaptable and user friendly application with extremely responsive customer service. **What do you dislike about FileHandler Enterprise?** Sometimes the number of features is overwhelming. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Ease of use. **Official Response from Natasha Box:** > JW Software is committed to providing exceptional software and continuously improving our customer experience. Your feedback is invaluable and can help us better understand your client experience. Your opinion matters, and your review can help others make informed decisions while guiding us in enhancing our software and services. ### 13. Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about FileHandler Enterprise?** It is very user friendly. Excellent reporting capabilities **What do you dislike about FileHandler Enterprise?** Its not really a dislike but an expansive dashboard capability would be next level. **What problems is FileHandler Enterprise solving and how is that benefiting you?** FHE solves our need to provide claims administrative services to our self-insured clients. **Official Response from Natasha Box:** > Thank you for taking the time to share your feedback about FileHandler Enterprise. We're thrilled to hear that you find our software very user-friendly and appreciate its excellent reporting capabilities. Providing an intuitive and efficient user experience, along with powerful reporting tools, is our goal, and we're pleased to know we've met your expectations in these areas. We appreciate your suggestion regarding expanding the dashboard capabilities. Feedback like this is valuable as it helps us understand the specific needs of our users. Our team is always working on updates to provide a more comprehensive and valuable experience for our users.. It's great to know that FileHandler Enterprise is addressing your need to provide claims administrative services to your self-insured clients. Ensuring a seamless and efficient claims management process is crucial, and we're pleased to be a part of supporting your efforts. Thank you for choosing our software. ### 14. I am the always asking why, client. **Rating:** 4.5/5.0 stars **Reviewed by:** Antoinette B. | Sr. Data Analyst II, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2020 **What do you like best about FileHandler Enterprise?** Ease of navigation and that legacy reporting is there. **What do you dislike about FileHandler Enterprise?** Letter templates, that's only because I'm still learning about them. It's not that anything is particularly difficult but more just daunting. **Recommendations to others considering FileHandler Enterprise:** FileHandler continues to be a great software in and of itself, but the support team we've had has been wonderful and that is an absolute bonus. You're going to hear complaints, some features are more time-consuming, some are different than what other users are used to, etc, but be mindful of who the complaints are coming from and don't allow that to alter you using the software. Dive into the FileHandler yourself and see what you enjoy. **What problems is FileHandler Enterprise solving and how is that benefiting you?** No particular problems in general, but as they arise. Here recently we've been having checks that print with no signature but this hasn't been an issue on FH end, but we believe our server/pdf side. FH has worked with us quickly each time we have an issue to help resolve it or figure out why. **Official Response from Chelsea Tary:** > Hi Antoinette, Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our industry leading support services. We want to ensure our high standards of support, so please contact our team at 314-843-5950 for further letter template training. Look forward to training soon! ### 15. It is a good claims management process and possible to customize to any company's needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany F. | Project Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** I like that you can find everything related to a claim in one place. I like that emailing and communication can happen straight from the system. I like that JW will work with you to integrate with other company software as needed. **What do you dislike about FileHandler Enterprise?** I do not like that it is not specifically for a multi-family operation in the way we use it, which means that it has a lot more capability than we need. This advanced capability sounds excellent, but sometimes the extra options make it user-friendly for all team members. **Recommendations to others considering FileHandler Enterprise:** It's an excellent tool for managing insurance losses and incidents. I recommend you work with JW software closely to set up your first notice screens so that you are getting the information from your intake process. These can be specialized to your companies needs, and I wish we had done this process better in the beginning. **What problems is FileHandler Enterprise solving and how is that benefiting you?** We are using FileHandler to manage our risk management incidents at multi-family properties. We have benefited from the ability to communicate in one place and track our progress on all losses. We have also benefited from the ability to track metrics and data related to our losses, so that we can improve safety and performance. **Official Response from Natasha Box:** > Thank you so much for your insightful review. We appreciate all feedback and use it to refine our software and the user experience. FileHandler Enterprise's capabilities are highly customizable, and we can hide certain unneeded aspects of the software. Please feel free to reach out and have a Quality Assurance Team Member help narrow down the capabilities to suit your firm's needs better. ### 16. FHE Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** FHE is a nice program with many user-friendly capabilities. All the claim data is stored in one place and can be easily accessed. It has helped streamline some of our processes to be more efficient. Can also send emails from the program. **What do you dislike about FileHandler Enterprise?** FHE limits how much data can be uploaded to a file (99MB) and affects when downloading correspondence from the file, it appears you can only download 99MB at a time, which can be time-consuming. Incoming emails addressed to adjusters can't be appropriately received from outside parties. The emails get routed to an unassigned inbox creating more work for our team. It has fewer index and feature options than other programs I have used. Takes a long time for FHE to implement our specs into production after received. **What problems is FileHandler Enterprise solving and how is that benefiting you?** FHE has helped streamline some of our processes but has also created new issues at the same time, so we are more productive, and it has increased performance but not high as expected. **Official Response from Natasha Box:** > We love to hear that our software is helping your firm be more productive and increase performance. Thank you for your insight into the user's FileHandler Enterprise experience. We appreciate the constructive feedback, and are always looking for ways to enhance and refine the software. ### 17. Michael Clayson FHE review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Senior Claims Examiner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** FHE has several great qualities that are easy to use. The ability to move screen from screen without pause is the best feature. It is easy to read, and proivdes up to date information quickly for diary, new attachments, and new claims **What do you dislike about FileHandler Enterprise?** The only downside is finding an attachment to a file note in the attachment section if the file is old and has 100's of attachments. **Recommendations to others considering FileHandler Enterprise:** Work through the whole system. Self-explanatory mostly, and easy to get used to. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Time-saving when numerous attachments are needed, easy to click on all, download and forward. This makes us more productive. **Official Response from Natasha Box:** > We are thrilled that our intuitive software makes your job easier. We always appreciate hearing feedback from users and gaining insight into the user experience. Thank you for the glowing review! ### 18. Excellent Potential, Shaky Execution **Rating:** 2.5/5.0 stars **Reviewed by:** Kelwyn H. | IT Helpdesk, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** Lots of available options, with a moderate degree of customization. **What do you dislike about FileHandler Enterprise?** Lack of back-end ability to make comprehensive edits, with simple actions hidden behind developer layers. Front-end layout is often confusing and lacks a cohesive structure to it's organization. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Adequate claims management software. Does not do everything needed and changes are difficult to request. ### 19. Very intuitive. Support is always there to help when problems arise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** The screens are customizable to my company's needs. **What do you dislike about FileHandler Enterprise?** The reporting tool is very different from the legacy system. Creating Adhoc reports has been difficult without assistance. **What problems is FileHandler Enterprise solving and how is that benefiting you?** The drag and drop feature in document management is a huge time saver as well as the ability to view attachment without opening. **Official Response from Natasha Box:** > Thank you so much for your glowing review. We appreciate all feedback and insight into the user experience but especially love hearing rave reviews! We are glad our Quality Assurance Team is able to help you create those reports, we pride ourselves on the support we are able to give our clients. ### 20. FHE is user friendly and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie M. | Senior Claims Examiner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** Able to send/receive emails from within the system **What do you dislike about FileHandler Enterprise?** Unable to amend the subject information when using email and the system does not recognize all formats of attachments included in emails. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Time-efficient compared to our old system **Official Response from Natasha Box:** > We love hearing that our industry-leading software is helping you save time. Our goal is to work with clients, ensuring that our system works for them in the capacity their firm needs. Our FHE email attachment capabilities include 40 file extensions, but we are always looking to improve and make it a more user-friendly experience. We appreciate all FileHandler Feedback and insight into the Users' experience; thank you so much for your review! ### 21. Too many custom feature request needed **Rating:** 2.0/5.0 stars **Reviewed by:** Jennifer F. | Technical Product Manager - Claims, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FileHandler Enterprise?** client-defined screen for a specific request **What do you dislike about FileHandler Enterprise?** Need for SOWs for so many standard features **What problems is FileHandler Enterprise solving and how is that benefiting you?** Client-specific page is great for client ### 22. The system is very flexible for WC tracking needs as is the pricing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about FileHandler Enterprise?** Notes and document manager, home page data graphs. **What do you dislike about FileHandler Enterprise?** the data graphs are not the easiest to build and it doesn't quite have all calculations built in for comparison graphing. I would also really like the ability to export data from the search results as well as export data from the graphs results. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Claim and data management is much improved with this software. **Official Response from Chelsea Tary:** > Thanks for taking the time to mention our Real-Time Dashboards and leaving this great feedback. Did you know data can be exported directly from the charts as CSV, Excel or PDF files? Look forward to seeing you next time! ### 23. Exceptional Support Team / Great User Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlin P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about FileHandler Enterprise?** The software is one of the only fully customizable claims applications that I have used giving the DB Admin the ability to be able to create their own dashboards, reports, and user interface all while maintaining a relational database. The Support team is exceptional, they really work with the client to ensure they are getting what they need out of the product and always very responsive to any issues that arise. **What do you dislike about FileHandler Enterprise?** The core product could be more tailored to the end-user, the base product requires a great deal of customization to get it where we want it to be. **Recommendations to others considering FileHandler Enterprise:** Work out your vision for the product before you enter the design phase, this will help reduce costs and make sure your out of the box product is up to your expectations. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Data capture and output are crucial to our claims handling model and we have been very pleased to be able to not only enter any data that we want to track but also have the ability to extract it in a useful way. We have also been able to automate processes allowing the workforce to focus on other areas. **Official Response from Chelsea Tary:** > Caitlin, Thank you for taking the time to mention our fully customizable claims applications and exception support team. It is for people like you that we do what we do! Did you know FileHandler Enterprise was built with the user in mind to reduce the claims cycle and improve overall productivity? We hope to see you again soon! ### 24. Great to work with and a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about FileHandler Enterprise?** It's a one stop platform for handling claims across lines of business. The system is highly configurable out of the box and JW Software helps you build it to what you need. The ability to customize the system is there, but with the configurations available, you can accomplish your process without needing special development. **What do you dislike about FileHandler Enterprise?** My least favorite thing is the inability to open a new tab through right-clicking. **Recommendations to others considering FileHandler Enterprise:** Consider the ease of use and amazing reporting functionality. So often in the industry, the claims platform is a byproduct of an underwriting product. This is designed for Claims users to excel and it shows **What problems is FileHandler Enterprise solving and how is that benefiting you?** You can see handler productivity, measure timelines and identify lag points in the claims process. In the first 60 days, we are speeding up our cycle times and improving the customer experience. **Official Response from Chelsea Tary:** > Mike, We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your user experience with FileHandler Enterprise was no exception, thanks for leaving the wonderful review! Did you know Enterprise was built to help and complement businesses like yours who are looking to self-configure and reduce cycle times to improve overall customer experience? Look forward to seeing you next time! ### 25. Great Claims Management Software and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about FileHandler Enterprise?** The system is extremely user friendly for my claims managers, adjusters, support staff and clients. The JW Software support staff are easy to reach and extremely knowledgeable. Any claims management system is only as good as the staff that supports it, and JW Software has always provided excellent support staff over the last 10 years we have been with them. The system is always on-line with an almost 0% downtime. The responsive support staff, the ability to create automated business rules, the reporting module and the ability to create and modify screens on the front end are only some of the reasons we have stayed loyal customers to JW Software. **What do you dislike about FileHandler Enterprise?** The FileHandler Enterprise software has some really intuitive reporting and custom screen building capabilities that we are not skilled enough to fully utilize. In order to get the most out of these capabilities, you would need to have some programming experience and we do not have any one on staff that has the needed experience. With that being said, we have never been unable to provide a report or reports that our customers have requested. **Recommendations to others considering FileHandler Enterprise:** FileHandler Enterprise provides everything a TPA needs to manage, organize and protect their clients claims data. The system is improved on an annual basis based on the needs and recommendation of their customers. **What problems is FileHandler Enterprise solving and how is that benefiting you?** We use FileHandler Enterprise to manage and store our client's claims on a daily basis, while keeping up with the changing reporting requirements and technology. We are able to report to state and federal agencies electronically, allowing us to work efficiently and complete with larger national TPA's with there in house software. **Official Response from Chelsea Tary:** > Hi Josh, Thanks for taking time to mention our industry-leading support services, user-friendly app, and leaving this great feedback. Did you know FileHandler Enterprise was built on organic feedback like yours? It's for people like you that we do what we do! If you have any friends looking for a top claims management solution with intuitive reporting please send them our way - we'll take great care of them. ### 26. An excellent claims system with even better support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about FileHandler Enterprise?** JW Software provides personal and attentive support for FileHandler. There is little wait time and it's nice to contact a person when we run into issues. **What do you dislike about FileHandler Enterprise?** FileHandler has evolved and the version we migrated too has now become "legacy". It would be nice if our standard maintenance and support fee promoted us to the next version. It appears we will have to incur a cost on top of our M&S fee, eventually to move to the new "Enterprise" version. **Recommendations to others considering FileHandler Enterprise:** I would recommend you meet with them and talk about your needs and hear their approach and philosophy toward software development. We would recommend FH. **What problems is FileHandler Enterprise solving and how is that benefiting you?** We were better able to reduce our use of physical paper because of the features in FileHandler. EDIs and automated (scheduled) reports have been so much easier too. **Official Response from Chelsea Tary:** > Everyone at JW Software appreciates it when a customer takes the extra time to write such a great recommendation. Did you know we still support legacy but FileHandler Enterprise is rewritten as a cloud-based, multi-line claims solution to manage claims quickly, improve productivity, automate, track events, and avoid costly errors. FileHandler Enterprise continues to effectively track and mitigate risks all while enhancing your business processes. Stay tuned to our emails for information. ### 27. FileHandler GREAT WC & HR System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about FileHandler Enterprise?** I love seeing the cost associated with our WC cases for each of our injured employees. This section of the FH system makes my job so much easy. I used to struggle with the old system I used to use. I like how FH keeps track of the OSHA recordable days of each case. It generates letters to employees. It can keep all the correspondence I received from Drs., attorneys, physical therapy facilities, etc. FH has diaries so I set diaries if need to for cases that I consider as Red Flag case. FH keeps track of my financial reports. I love FH! **What do you dislike about FileHandler Enterprise?** As of now, I love everything about FH. I don't dislike something of it. **Recommendations to others considering FileHandler Enterprise:** FH is the greatest system you can invest in! **What problems is FileHandler Enterprise solving and how is that benefiting you?** tracking WC Cost OSHA recordability Diaries **Official Response from Chelsea Tary:** > Thank you for the review, JW Software appreciates when our customers take time to leave a raving note about us. We are glad you experienced our industry-leading workers' compensation app with letter generation, diaries, and intuitive financial reporting. We hope to see you again with your friends soon! ### 28. Longtime User, Loving Enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about FileHandler Enterprise?** The Enterprise version represents a huge improvement in the uder interface and accessibility, ease of integrating with email and communicating outside of the system. **What do you dislike about FileHandler Enterprise?** The reporting module is convoluted and difficult to parse and lacks the finished UI and intuitive experience of the rest of Enterprise. **Recommendations to others considering FileHandler Enterprise:** Any product of this type is only as valuable as its support team, especially in the initial implimentation. Compare support FileHandler's team with its competitors. **What problems is FileHandler Enterprise solving and how is that benefiting you?** FileHandler has allowed us to track losses, store documents and various other material types and generate detailed but digestible reports easily. **Official Response from Chelsea Tary:** > Scott, Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our industry-leading services for ease of use and email capabilities. We look forward to seeing you again with your friends! ### 29. filehandler enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Jill J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about FileHandler Enterprise?** Filehandler Enterprise is very easy to use, especially if you were on the legacy system. **What do you dislike about FileHandler Enterprise?** Form letters. There are too many "clicks" to create a letter. **What problems is FileHandler Enterprise solving and how is that benefiting you?** I believe the document management system was improved. **Official Response from Chelsea Tary:** > Hi Jill, We take pride in giving industry-leading service to every customer at JW Software. We are happy to hear that your user experience was no exception, thanks for leaving the wonderful review! ### 30. File Handler **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about FileHandler Enterprise?** Web based access Email functionality System responsiveness. **What do you dislike about FileHandler Enterprise?** Reporting system needs improvement. Reporting system not intuitive. Cost to taylor data fields. Pending notes are removed when moving inside the claim. Notes section view is too small. Payee section limited. Need reoccurring letter feature (Automation) **Recommendations to others considering FileHandler Enterprise:** Features are piecemeal which should be included. Additional costs to add data fields. Reporting system not intuitive. Difficult to work with. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Expediting claims. **Official Response from Chelsea Tary:** > We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your expereince was no exception, thanks for leaving the review! Did you know we offer standard business rules that will automate reoccuring letters? We also offer unlimted phone, web and remote training as a part of our support and maintenece. Please contact our support team at 314-843-5950 for more details - we'll take great care of your business needs. ### 31. Very accessible and keeps all information well organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about FileHandler Enterprise?** The data that is entered into File Handler can be converted into spreadsheets reports for easier understanding. i also like that I can access a claimant's (employee) information and files all in one site, i dont have to jump to different sites or programs. **What do you dislike about FileHandler Enterprise?** So far I do not have any issues with File Handler, besides the Active X controls issue but that has gotten better. **What problems is FileHandler Enterprise solving and how is that benefiting you?** File Handler helps us keep record of our incident claims and other cases that we may have to keep track of as well. ### 32. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2020 **What do you like best about FileHandler Enterprise?** Great software for claim administration and tracking of Workers’ Compensation cost. **What do you dislike about FileHandler Enterprise?** There isn’t much to dislike about FileHandler. **Recommendations to others considering FileHandler Enterprise:** If you are in the staffing loss prevention role, FH is the way to go. **What problems is FileHandler Enterprise solving and how is that benefiting you?** The great reporting features help with identifying accident trends, claim cost, and ease of access to needed information. **Official Response from Chelsea Tary:** > Enrique, Thanks for taking time to mention our intuitive reporting features for Workers' Compensation and leaving this great feedback. It is for people like you that we do what we do! If you have any friends looking to track claims in the loss prevention role, please send them our way - we'll take great care of them. ### 33. Satisfied client. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2020 **What do you like best about FileHandler Enterprise?** The client dashboard program. It has been very useful. **What do you dislike about FileHandler Enterprise?** The learning curve on the reporting system. **Recommendations to others considering FileHandler Enterprise:** Attend the annual user conference to learn more about the programs and help determine future developments. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Maximizing efficiency through integration with our internal medical bill review program. **Official Response from Chelsea Tary:** > Everyone at JW Software loves to hear from customers like you! We are thrilled you enjoy our dashboard program and annual User Group Conference, we like making our customers happy! Thanks for leaving the positive review, I hope to see you again soon! ### 34. Great features coupled with excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about FileHandler Enterprise?** Software menu is intuitive. Pages are customizable to fit our institutions needs for multiple lines of business. Integrates seamlessly with our accounting and HR software. Customer service is responsive, knowledgeable and effective. **What do you dislike about FileHandler Enterprise?** The item and page security can be confusing compared to the old platform. But I would attribute that partially to the fact that we were so used to the old platform that it takes time to make the switch. **Recommendations to others considering FileHandler Enterprise:** Software demonstrations are helpful. **What problems is FileHandler Enterprise solving and how is that benefiting you?** The drop and drag for attachments is a huge time saver. Dashboards are promising. **Official Response from Chelsea Tary:** > We are thrilled you enjoyed FileHandler Enterprise's page customizations, seamless integrations, and our industry-leading customer service! We pride ourselves on making our customers happy at JW Software. Thanks for leaving the positive review, I hope to see you again soon. ### 35. I've now come to appreciate the complexities which initially were frustrating. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2020 **What do you like best about FileHandler Enterprise?** the depth of possibilities I have with the data collected **What do you dislike about FileHandler Enterprise?** The red-tape an hidden fees to enhance capabilities and services. **Recommendations to others considering FileHandler Enterprise:** Ask in depth questions relevant to your usage, what works for other industries may not translate to yours. We saw potential however, the customization of new reports, input fields and relevant functions became expensive and coplex. **What problems is FileHandler Enterprise solving and how is that benefiting you?** Data is a commodity and I have complex abilities & liberties here **Official Response from Chelsea Tary:** > We are thrilled you enjoyed FileHandler Enterprise's flexible liberties with adaptive and scalable features, we like making our customers happy at JW Software! You should try our screen builder if you are interested in having more complex abilities on data collected. Thanks for leaving the positive review- we take pride in serving customers like you! ### 36. FileHandler is very user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about FileHandler Enterprise?** You can easily move throughout the system. The staff is very helpful when there are problems. **What do you dislike about FileHandler Enterprise?** No manual or training reference material **What problems is FileHandler Enterprise solving and how is that benefiting you?** We are able to provide custom reports to clients **Official Response from Chelsea Tary:** > Hello Sarah, Thank you for the review, JW Software appreciates when our customers take time to leave a note about us. We are glad you enjoyed our user-friendly app and industry-leading services. Did you know we do offer a FileHandler Enterprise manual and other support documents for optimal training? Reach out to support at 314-843-5950 for more information. Look forward to seeing you next time! ## FileHandler Enterprise Discussions - [What is FileHandler Enterprise used for?](https://www.g2.com/discussions/what-is-filehandler-enterprise-used-for) - 1 comment - [We currently have FH, but we have not upgraded to FH Enterprises: What is the difference from FH to FH Enterprises](https://www.g2.com/discussions/29877-we-currently-have-fh-but-we-have-not-upgraded-to-fh-enterprises-what-is-the-difference-from-fh-to-fh-enterprises) - 1 comment - [View FileHandler Enterprise pricing details and edition comparison](https://www.g2.com/products/filehandler-enterprise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+13%3A19%3A35+-0500&secure%5Bsession_id%5D=1dc8ef68-100a-466b-8363-f0de0d198721&secure%5Btoken%5D=f79a2f5479a072ba07b0c66aa1bb8ca16363143d6ed0ed6e2243f68f7bfff84a&format=llm_user) ## FileHandler Enterprise Features **Claims Submission - Insurance Claims Management** - Document Uploads - Online Claims Forms **Administration** - Accounting - Contact Management - Commissions - Sales Tools - Reporting & Dashboards - Payment Processing - Email Integration - Task Management **Claims Processing - Insurance Claims Management** - Automated Workflow Management - Task Assignment - Case Collaboration **Insurance Documentation** - Claims Management - Policy Management - Invoicing & Receipts - Electronic Signatures **Claims Tracking - Insurance Claims Management** - Claim History - Real-Time Claim Tracking **Claims Settlement- Insurance Claims Management** - Automated Claim Settlement - Payment Processing Integration - Claims Settlement Calculator **Risk Management - Insurance Claims Management** - Fraud detection - Risk Scoring **Analytics and reporting - Insurance Claims Management** - Claim Data Insights - Analytics Dashboards ## Top FileHandler Enterprise Alternatives - [Applied Epic](https://www.g2.com/products/applied-epic/reviews) - 4.4/5.0 (1,553 reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - 4.4/5.0 (687 reviews) - [AMS360](https://www.g2.com/products/ams360/reviews) - 4.3/5.0 (923 reviews)