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FileHandler Enterprise Reviews & Product Details

FileHandler Enterprise is a comprehensive Claim Administration System designed to enhance workflow efficiency for organizations involved in claims processing. This software solution is tailored to meet the specific needs of Third-Party Administrators (TPAs), insurance carriers, risk pools, risk managers, and other business professionals seeking to optimize their claims administration, payment processing, and employee data management. The product falls within the category of claims management software, which is essential for organizations that handle a significant volume of claims. FileHandler Enterprise stands out by offering a user-friendly interface combined with powerful automation capabilities. This allows users to streamline their processes, reduce manual errors, and improve overall productivity. The system is particularly beneficial for those who require real-time insights and robust reporting functionalities to make informed decisions quickly. One of the key features of FileHandler Enterprise is its advanced dashboards that provide real-time data visualization. Users can track claims status, monitor performance metrics, and analyze trends at a glance. This feature is crucial for organizations that need to respond swiftly to changing circumstances or emerging issues. Additionally, the software includes business intelligence tools that enable users to generate detailed reports, helping them to identify areas for improvement and optimize their claims handling processes. Security is a top priority for FileHandler Enterprise, which incorporates the latest security technologies to protect sensitive data. This is especially important for organizations that deal with personal and financial information. The system is designed to ensure compliance with industry regulations, providing peace of mind to users and their clients alike. Scalability is another significant advantage of FileHandler Enterprise. The system is designed to accommodate a wide range of users, from solo entrepreneurs to large corporations with extensive employee networks. This adaptability ensures that as an organization grows, its claims administration processes can evolve without disruption. By choosing FileHandler Enterprise, businesses can maintain agility and efficiency, regardless of their size or complexity.

Product Website

Seller

JW Software

Languages Supported

English

Overview by

Chelsea Tary (Dedicated to providing the best Claims Mangement and Risk Management in the industry.)

Discussions

FileHandler Enterprise Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

FileHandler Enterprise Media

FileHandler Enterprise Demo - Built in Dashboards & Report Designer

FileHandler Enterprise™ will transform your company’s data into rich visuals built and defined by you. User customizable screens, layouts, and reports allow you to modify the look and feel to meet your business’s needs perfectly and export those images and files into a wide range of file extensio...

Official Downloads

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FileHandler Enterprise Overview

FileHandler Enterprise Reviews (36)

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Jennifer F.

Technical Product Manager - Claims

Mid-Market (51-1000 emp.)

2/28/2022

"Too many custom feature request needed"

2/5

What do you like best about FileHandler Enterprise?

client-defined screen for a specific request Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Need for SOWs for so many standard features Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

6/25/2020

"The system is very flexible for WC tracking needs as is the pricing."

4/5

What do you like best about FileHandler Enterprise?

Notes and document manager, home page data graphs. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

the data graphs are not the easiest to build and it doesn't quite have all calculations built in for comparison graphing. I would also really like the ability to export data from the search results as well as export data from the graphs results. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Thanks for taking the time to mention our Real-Time Dashboards and leaving this great feedback. Did you know data can be exported directly from the charts as CSV, Excel or PDF files? Look forward to seeing you next time!

Caitlin P.

Mid-Market (51-1000 emp.)

7/22/2020

"Exceptional Support Team / Great User Interface"

4/5

What do you like best about FileHandler Enterprise?

The software is one of the only fully customizable claims applications that I have used giving the DB Admin the ability to be able to create their own dashboards, reports, and user interface all while maintaining a relational database. The Support team is exceptional, they really work with the client to ensure they are getting what they need out of the product and always very responsive to any issues that arise. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

The core product could be more tailored to the end-user, the base product requires a great deal of customization to get it where we want it to be. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

Work out your vision for the product before you enter the design phase, this will help reduce costs and make sure your out of the box product is up to your expectations. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

Data capture and output are crucial to our claims handling model and we have been very pleased to be able to not only enter any data that we want to track but also have the ability to extract it in a useful way. We have also been able to automate processes allowing the workforce to focus on other areas. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Caitlin,

Thank you for taking the time to mention our fully customizable claims applications and exception support team. It is for people like you that we do what we do! Did you know FileHandler Enterprise was built with the user in mind to reduce the claims cycle and improve overall productivity? We hope to see you again soon!

Mike S.

Small-Business (50 or fewer emp.)

7/22/2020

"Great to work with and a great product"

5/5

What do you like best about FileHandler Enterprise?

It's a one stop platform for handling claims across lines of business. The system is highly configurable out of the box and JW Software helps you build it to what you need. The ability to customize the system is there, but with the configurations available, you can accomplish your process without needing special development. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

My least favorite thing is the inability to open a new tab through right-clicking. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

Consider the ease of use and amazing reporting functionality. So often in the industry, the claims platform is a byproduct of an underwriting product. This is designed for Claims users to excel and it shows Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

You can see handler productivity, measure timelines and identify lag points in the claims process. In the first 60 days, we are speeding up our cycle times and improving the customer experience. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Mike,

We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your user experience with FileHandler Enterprise was no exception, thanks for leaving the wonderful review! Did you know Enterprise was built to help and complement businesses like yours who are looking to self-configure and reduce cycle times to improve overall customer experience? Look forward to seeing you next time!

Joshua C.

Small-Business (50 or fewer emp.)

7/28/2020

"Great Claims Management Software and Support"

5/5

What do you like best about FileHandler Enterprise?

The system is extremely user friendly for my claims managers, adjusters, support staff and clients. The JW Software support staff are easy to reach and extremely knowledgeable. Any claims management system is only as good as the staff that supports it, and JW Software has always provided excellent support staff over the last 10 years we have been with them. The system is always on-line with an almost 0% downtime. The responsive support staff, the ability to create automated business rules, the reporting module and the ability to create and modify screens on the front end are only some of the reasons we have stayed loyal customers to JW Software. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

The FileHandler Enterprise software has some really intuitive reporting and custom screen building capabilities that we are not skilled enough to fully utilize. In order to get the most out of these capabilities, you would need to have some programming experience and we do not have any one on staff that has the needed experience. With that being said, we have never been unable to provide a report or reports that our customers have requested. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

FileHandler Enterprise provides everything a TPA needs to manage, organize and protect their clients claims data. The system is improved on an annual basis based on the needs and recommendation of their customers. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

We use FileHandler Enterprise to manage and store our client's claims on a daily basis, while keeping up with the changing reporting requirements and technology. We are able to report to state and federal agencies electronically, allowing us to work efficiently and complete with larger national TPA's with there in house software. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Hi Josh,

Thanks for taking time to mention our industry-leading support services, user-friendly app, and leaving this great feedback. Did you know FileHandler Enterprise was built on organic feedback like yours? It's for people like you that we do what we do! If you have any friends looking for a top claims management solution with intuitive reporting please send them our way - we'll take great care of them.

Verified User in Insurance

Small-Business (50 or fewer emp.)

6/25/2020

"An excellent claims system with even better support"

4.5/5

What do you like best about FileHandler Enterprise?

JW Software provides personal and attentive support for FileHandler. There is little wait time and it's nice to contact a person when we run into issues. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

FileHandler has evolved and the version we migrated too has now become "legacy". It would be nice if our standard maintenance and support fee promoted us to the next version. It appears we will have to incur a cost on top of our M&S fee, eventually to move to the new "Enterprise" version. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

I would recommend you meet with them and talk about your needs and hear their approach and philosophy toward software development. We would recommend FH. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

We were better able to reduce our use of physical paper because of the features in FileHandler. EDIs and automated (scheduled) reports have been so much easier too. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Everyone at JW Software appreciates it when a customer takes the extra time to write such a great recommendation. Did you know we still support legacy but FileHandler Enterprise is rewritten as a cloud-based, multi-line claims solution to manage claims quickly, improve productivity, automate, track events, and avoid costly errors. FileHandler Enterprise continues to effectively track and mitigate risks all while enhancing your business processes. Stay tuned to our emails for information.

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

7/22/2020

"FileHandler GREAT WC & HR System"

5/5

What do you like best about FileHandler Enterprise?

I love seeing the cost associated with our WC cases for each of our injured employees. This section of the FH system makes my job so much easy. I used to struggle with the old system I used to use. I like how FH keeps track of the OSHA recordable days of each case. It generates letters to employees. It can keep all the correspondence I received from Drs., attorneys, physical therapy facilities, etc. FH has diaries so I set diaries if need to for cases that I consider as Red Flag case. FH keeps track of my financial reports.

I love FH! Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

As of now, I love everything about FH. I don't dislike something of it. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Thank you for the review, JW Software appreciates when our customers take time to leave a raving note about us. We are glad you experienced our industry-leading workers' compensation app with letter generation, diaries, and intuitive financial reporting. We hope to see you again with your friends soon!

Scott S.

Enterprise (> 1000 emp.)

7/22/2020

"Longtime User, Loving Enterprise"

5/5

What do you like best about FileHandler Enterprise?

The Enterprise version represents a huge improvement in the uder interface and accessibility, ease of integrating with email and communicating outside of the system. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

The reporting module is convoluted and difficult to parse and lacks the finished UI and intuitive experience of the rest of Enterprise. Review collected by and hosted on G2.com.

Recommendations to others considering FileHandler Enterprise:

Any product of this type is only as valuable as its support team, especially in the initial implimentation. Compare support FileHandler's team with its competitors. Review collected by and hosted on G2.com.

What problems is FileHandler Enterprise solving and how is that benefiting you?

FileHandler has allowed us to track losses, store documents and various other material types and generate detailed but digestible reports easily. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Scott,

Thank you for the review, JW Software appreciates when our customers take time to leave a note about us! We are glad you experienced our industry-leading services for ease of use and email capabilities. We look forward to seeing you again with your friends!

Jill J.

Small-Business (50 or fewer emp.)

7/21/2020

"filehandler enterprise"

4/5

What do you like best about FileHandler Enterprise?

Filehandler Enterprise is very easy to use, especially if you were on the legacy system. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Form letters. There are too many "clicks" to create a letter. Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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Hi Jill,

We take pride in giving industry-leading service to every customer at JW Software. We are happy to hear that your user experience was no exception, thanks for leaving the wonderful review!

Verified User in Insurance

Small-Business (50 or fewer emp.)

6/24/2020

"File Handler"

4/5

What do you like best about FileHandler Enterprise?

Web based access

Email functionality

System responsiveness. Review collected by and hosted on G2.com.

What do you dislike about FileHandler Enterprise?

Reporting system needs improvement. Reporting system not intuitive.

Cost to taylor data fields.

Pending notes are removed when moving inside the claim.

Notes section view is too small.

Payee section limited.

Need reoccurring letter feature (Automation) Review collected by and hosted on G2.com.

Response from Chelsea Tary of FileHandler Enterprise

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We take pride in giving outstanding service to every customer here at JW Software. We are happy to hear that your expereince was no exception, thanks for leaving the review! Did you know we offer standard business rules that will automate reoccuring letters? We also offer unlimted phone, web and remote training as a part of our support and maintenece. Please contact our support team at 314-843-5950 for more details - we'll take great care of your business needs.